11i: Report From the Front Lines

Transcription

1 11i: Report From the Front Lines Bill Pick (formerly Orion Consulting)

2 Agenda Review of Key 11i Manufacturing Features What is the press saying? eweek (2/18) OAUG/Morgan Stanley Survey (1/17) Is 11i Stable? Reports from the Front Lines 11i Upgrade Report User Feedback

3 Key 11i Manufacturing/Distribution Features Move Orders Material Shortage Alerts/Notifications Cycle Count Open Interface Negative Balance enhancements (11.5.4) Large Org Structure enhancements (11.5.5) Discrete Workstation Automatic/Over-Completions Automatic Debit Memo Creation (11.5.2) Copy Documents Electronic Document Delivery Supply Chain Cost Roll-ups (11.5.2)

4 Move Orders Intra-Org Material Moves 3 Types Move Order Requisition (manual) Replenishment Move Order (Min-Max, Kanban) Pick Wave Move Order (Pick Release) Uses Inventory Picking Rules API-Enabled for mobile devices

5 Move Order Process Flow Optional

6 Material Shortage Notification Material Shortag e Receive into Bulk Begin PO Receipt Bulk Direct Receiving Raw In Process Waiting WIP job/ schedule

7 Other 11i Inventory Changes Cycle Count Open Interface (for mobile devices) Negative Balance enhancements (11.5.4) Support for picking non-reservable material negative Be sure to set Shipping Item Transaction Default for item Large Org Structure enhancements (11.5.5) Multiple Item-Org Assignment to Org Hierarchies Open & Close periods for multiple orgs Examine Item attribute values between multiple orgs Copy organizations

8 Discrete Workstation Single window for shop floor transactions for department or resource Drag and drop moves, completions, scraps View job component shortages View utilization, load info in graphical format

9 Discrete Workstation

10 Automatic/Over-completions Discrete Jobs updated to complete if: Quantity completed + Quantity scrapped > required Over-moves and Over-Completions Set tolerance level at org, item, or job level Check overcompletion box in Completion Transaction or Move Transaction windows Set up user access privileges in Sys Admin for over-completion permission

11 Automatic Debit Memo Creation Automatically created from Return to Supplier Transactions Requires an existing invoice in the system Enabled at supplier site level; can override when creating the return Functionality

12 Electronic Document Delivery Fax, or internet delivery when using RightFAX Connector (AVT Corporation) Available upon submission of Printed PO report and Printed Change Orders report, or when approve document PO (11.5.5) Supplier Notification Method = Enter default address by site Applies to standard PO, Blanket, Release, etc. User override-able in approval window Approval workflow can automatically when approved

13 Supply Chain Cost Rollup Combines cost for buying and making items Can be used to create a global standard cost Cost rollup across organizations Different BOM structures by organization

14 Agenda Review of Key 11i Manufacturing Features What is the press saying? eweek (2/18) OAUG/Morgan Stanley Survey (1/17) Is 11i Stable? Reports from the Front Lines 11i Upgrade Report

15 The Press - eweek Oracle 11i Still Bugging Users (2/18/02) of 10,000 Oracle Apps customers running some aspect of 11i, 4000 implementations underway Some users find Family Packs introduce new problems Customers and analysts attribute bug issues to major architectural change in 11i Oracle: Complaints of bugginess dated AMR Research: Quality problems causing delays in purchases, upgrades Good News: 11i is well-integrated product Bad News: 11i is well-integrated product

16 Oracle User Survey OAUG & Morgan Stanley (1/17/02) Survey Conducted 12/5/01 to 1/1/02; 210 responses Versions 42% on some form of 10.7 (Char, NCA, SC) 20% on 11 38% on some point release of 11i Summary: Oracle Users Happy with the Core product Most Users Plan to Upgrade Dissatisfied with Oracle support Want Oracle to be more customer-centric

17 Oracle User Survey OAUG & Morgan Stanley (1/17/02) Upgrade Plans: 36% already upgraded to 11i 24% plan to in % plan to in % Conversion Rate by end of 2003 Oracle is primary apps provider for 60% of users; another 17% moving in that direction Installed Base with Competitors: 16% running PeopleSoft HR 12% running Siebel CRM all others <10%

18 Oracle User Survey OAUG & Morgan Stanley (1/17/02) What s installed: 92% Live on Financials 42% Live on Manufacturing 34% Live on HR 32% Live on Supply Chain 14% Live on CRM Customization 17% performed extensive customizations 49% performed minor or no modifications Satisfaction 31% rated Oracle applications better than average 47% rated Oracle applications average 22% rated Oracle applications below average

19 Oracle User Survey OAUG & Morgan Stanley (1/17/02) Customer Support 37% rated customer support poor 32% said it was getting worse Is Oracle a Customer-Centric Company? 52% said No Integration vs. best of breed 58% were for one-stop shopping (if don t sacrifice features/functions) 13% preferred best of breed Buying plans 62% plan to increase Oracle applications purchases over next two years 66% plan to roll out current apps to additional users over next two years

20 Agenda Review of Key 11i Manufacturing Features What is the press saying? eweek (2/18) OAUG/Morgan Stanley Survey (1/17) Is 11i Stable? Reports from the Front Lines 11i Upgrade Report

21 Is 11i Stable? OAUG Survey: Of those with no plans to upgrade, 56% were concerned about stability 11i introduced May 2000 Early releases very buggy Current release = ( due April)

22 Is 11i Stable? SSI Delivery Organization Feedback: Generally and newer pretty stable OM, core CRM much more stable In general, change ==> initial instability Each point release carries both bug fixes & new functionality/new modules

23 Agenda Review of Key 11i Manufacturing Features What is the press saying? eweek (2/18) OAUG/Morgan Stanley Survey (1/17) Is 11i Stable? Reports from the Front Lines 11i Upgrade Report

24 Reports from the Front Lines Stable/Improved areas: Core Financials (GL, AP, AR, FA) Core Manufacturing (INV, WIP, BOM, PO, MRP) OM has stabilized e-commerce Gateway Core CRM (Telesales, Teleservice, Service/Install Base, etc.) Better UI for setup of web-based modules (CRM) Performance generally good

25 Reports from the Front Lines Opportunities for improvement: Projects Shipping Execution (esp. w/lot control) AX Documentation of new modules/features Incentive Compensation (upgrade path) CRM upgrade path

26 Reports from the Front Lines Technical Viewpoint Debugging/troubleshooting tools more cumbersome in JSP modules (due April 2002) requires infrastructure upgrade to 9iAS (from Apache) No direct upgrade path to (must upgrade to or and patch up) Test Family Packs very carefully (especially if you re customized)

27 Reports from the Front Lines New in : Install Base separated from Service module Incentive Compensation web-based Oracle Quoting (was Order Capture), with on-the-fly addressing Oracle Collections emerchandising

28 Agenda Review of Key 11i Manufacturing Features What is the press saying? eweek (2/18) OAUG/Morgan Stanley Survey (1/17) Is 11i Stable? Reports from the Front Lines 11i Upgrade Report

29 11i Upgrade Report Upgrade Steps/Scripts improving daily Go with latest possible release (avoid patching up ) Remember Infrastructure change for 9iAS Allow 8-10 weeks for testing Allow for 4-5+ practice upgrade runs 11i Upgrades DO WORK!

30 User Feedback

31 Questions & Answers Bill Pick