FirstResponder. Emergency Coordination under Time Critical Scenarios: Deploying CoMotion in the field of Emergency Dispatch 7.26.

Transcription

1 FirstResponder Emergency Coordination under Time Critical Scenarios: Deploying CoMotion in the field of Emergency Dispatch Cinnie Huang Oren Kravetz Kami Neumiller Kevin Tassini Jan Zheng 1

2 Thank You: 2 2

3 Project Lead Design Documentation Research Technical Cinnie Huang Oren Kravetz Kami Neumiller Kevin Tassini Jan Zheng The Team 3 3

4 Overview Research Design Iterations Next Steps Agenda 44

5 Our Client 5 5

6 To find ways to solve the complexity of information flow and hierarchy between multiple agencies in the first responder domain. Project Charge

7 CoMotion Visualization & Collaborative Decision-Making Image Courtesy of General Dynamics 76

8 Identify ways that GD Viz can leverage CoMotion to assist First Responders Our Project 87

9 Identify ways that GD Viz can leverage CoMotion to assist First Responders Observe breakdowns in inter-agency collaboration Our Project 97

10 Identify ways that GD Viz can leverage CoMotion to assist First Responders Observe breakdowns in inter-agency collaboration Create a design that manages complex information and facilitates event planning Our Project 107

11 Why is Our Project Important? We aim to improve the safety and efficiency of first responders. 11 8

12 Timeline 12 11

13 Timeline 13 12

14 Overview Research Design Iterations Next Steps Agenda 14 9

15 First Responder Our Definition Respond to critical incidents or emergencies Plan for local events Ensure the safety of the community 15 10

16 16 14

17

18 Locations

19 Exploration Contextual Inquiry Retrospective Interview Site Visits Diary Studies Literature Review Competitive Analysis CoMotion Training Evaluation Prototyping Think Aloud Explorative Research With 43 People Ideation Analogies Storm Speed Dating Creative Workshop Creation Wireframes

20 Who We Talked To 8 Police Officers 3 Medical Emergency Personnel 6 Firefighters 16 Dispatchers 1 Councilman 9 Planning Committee Representatives

21 Interviews Retrospectives Contextual Inquiries Diary Studies

22 Research Findings

23 Design Directions

24 Design Directions

25 Event Planning Multi-Agency Collaboration Complex Information Time Consuming

26 Events July Fourth Regatta Obama Visit G-20 Summit

27 Planning Execution Post Analysis Event Life Cycle

28 Planning Execution Post Analysis Event Life Cycle

29 Exploration Contextual Inquiry Retrospective Interview Site Visits Diary Studies Literature Review Competitive Analysis CoMotion Training Ideation Ideation Analogies Storm Speed Dating Creative Workshop Evaluation Prototyping Think Aloud Creation Wireframes 29 25

30 Brainstorming 30+ Ideas

31 Speed Dating 20 Concepts

32 Exploration Contextual Inquiry Retrospective Interview Site Visits Diary Studies Literature Review Competitive Analysis CoMotion Training Created 30+ Wireframes Ideation Analogies Storm Speed Dating Creative Workshop Evaluation Prototyping Think Aloud Creation Wireframes

33 Creative Workshop Visual Affordance Web Conventions Interaction Techniques

34 Iterations, Iterations, Iterations

35 Exploration Contextual Inquiry Retrospective Interview Site Visits Diary Studies Literature Review Competitive Analysis CoMotion Training Tested 6 Iterations with 20+ People Ideation Analogies Storm Speed Dating Creative Workshop Evaluation Prototyping Think Aloud Creation Wireframes

36 Prototyping Design Validation Reveal Information Needs

37 Think Aloud Usability & Affordance Information Legibility

38 Overview Research Design Iterations Next Steps Agenda

39 Architecture

40 Architecture

41 Architecture

42 Architecture

43 Application Flow

44 Coordination 44 41

45 Meet Susan

46 Scenario: Pirates Family Fun Run

47 Demo

48 Overview Research Design Iterations Next Steps

49 Iterations

50 PROBLEM/GOOD ASPECT Disjoint Map & Unit Placement Interaction SOLUTION Layout Redesign Iterations

51 PROBLEM/GOOD ASPECT Disjoint Map & Unit Placement Interaction SOLUTION Layout Redesign Iterations

52 Iterations

53 PROBLEM/ GOOD ASPECT Lack Jurisdiction & Contact Info Map is Too Small SOLUTION Incorporate Jurisdiction Zones & Contacts Enhance Map View Iterations

54 PROBLEM/ GOOD ASPECT Lack Jurisdiction & Contact Info Map is Too Small SOLUTION Incorporate Jurisdiction Zones & Contacts Enhance Map View Iterations

55 Iterations

56 Iterations

57 PROBLEM/ GOOD ASPECT Unit Placement Pop Up Box is Disruptive Unclear Timeline Interaction Great All in One Visualization SOLUTION Explore Panel Design, Drag and Drop Affordance Make Timeline more prominent Iterations

58 PROBLEM/ GOOD ASPECT Unit Placement Pop Up Box is Disruptive Unclear Timeline Interaction Great All in One Visualization SOLUTION Explore Panel Design, Drag and Drop Affordance Make Timeline more prominent Iterations

59 Iterations

60 PROBLEM/ GOOD ASPECT Easier Drag and Drop Attendance List & Personnel Search Timeline is not Noticeable Great Map Personalization SOLUTION Develop Icon Shadow/Cursor Design Create Searchable Contact List Develop Slider Design, Time Stamp Iterations

61 PROBLEM/ GOOD ASPECT Easier Drag and Drop Attendance List & Personnel Search Timeline is not Noticeable Great Map Personalization SOLUTION Develop Icon Shadow/Cursor Design Create Searchable Contact List Develop Slider Design, Time Stamp Iterations

62 Iterations

63 Iterations

64 PROBLEM/ GOOD ASPECT Buttons are not Noticeable Scaling Charts Problem Intuitive Icons Easy Unit Assignments SOLUTION Redesign Button and Layout Overlay & Filters Iterations

65 PROBLEM/ GOOD ASPECT Buttons are not Noticeable Scaling Charts Problem Intuitive Icons Easy Unit Assignments SOLUTION Redesign Button and Layout Overlay & Filters Iterations

66 Plan Sharing All in One Icon Feed Forward Button Noticeability Timeline Visualization Task Duplication Visual Affordance Easier Unit Placement Interaction Familiar Terminology Information Management

67 What First Responders Say

68 Overview Research Design Iterations Next Steps Agenda

69 Create Stand Alone Application

70 Explore Uses in Other Devices and Domains

71 Validate Other Geographical Locations

72 Conclusion Enables Multi-Agency Collaboration Visualizes Complex Data Improves Efficiency in Planning

73 Contact Information Cinnie Huang Oren Kravetz Kami Neumiller Kevin Tassini Jan Zheng