APPAREO TRANSFER UTILITY USER GUIDE

Transcription

1 APPAREO TRANSFER UTILITY USER GUIDE Document revision 2.13 Last revised: August 31, 2018

2 Appareo Transfer Utility User Guide Appareo Systems, LLC. All Rights Reserved. Appareo Transfer Utility User Guide. All content within is copyrighted by Appareo Systems, LLC, and may not be reprinted without permission. The content of this guide is furnished for information use only, is subject to change without notice, and should not be construed as a commitment by Appareo Systems, LLC. Appareo assumes no responsibility or liability for any errors or inaccuracies that may appear in the information content contained in this guide. Appareo Systems, Appareo, the Appareo Systems Logo and Appareo Transfer Utility are all trademarks or registered trademarks of Appareo Systems LLC. Appareo Systems, LLC, 1810 NDSU Research Circle North, Fargo, North Dakota USA. Visit us on the Web at Questions? us at support@appareo.com Page 2 of 22

3 Table of Contents 1 INTRODUCTION SDHC card interface Appareo Virtual File System GETTING STARTED Allowing network configurations Installing Appareo Transfer Utility Running Appareo Transfer Utility on Windows 7, Windows 8, or Windows Logging in to Appareo Transfer Utility APPAREO TRANSFER UTILITY OVERVIEW DOWNLOAD Specifying which drives Appareo Transfer Utility should monitor Specifying the file storage location Supported file extensions ARCHIVE Archiving files Specifying the file archive location Viewing archived flight files UPLOAD Scheduling the immediate upload of flight files Scheduling an upload time Manually uploading flight files PROXY Enabling network traffic through a proxy server Configuring a proxy server NOTIFICATIONS TRANSFER HISTORY USING APPAREO TRANSFER UTILITY Downloading files from an SDHC card TROUBLESHOOTING Page 3 of 22

4 Table of Figures Figure 1: Appareo Transfer Utility service manager... 8 Figure 2: Appareo Transfer Utility status bar...12 Figure 3: Appareo Transfer Utility footer...13 Figure 4: Download dialog box...14 Figure 5: Archive dialog box...16 Figure 6: Upload dialog box...18 Figure 7: Proxy dialog box...19 Figure 8: Notifications box...20 Figure 9: Transfer History window...21 Definitions Abbreviation Term Definition AVFS ATU LLC SDHC USB UTC Application tray Appareo Virtual File System Appareo Transfer Utility External card reader Limited Liability Company Secure Digital, High Capacity Universal Serial Bus Coordinated Universal Time The tray typically in the lower right corner of your desktop A background application that converts the data captured on the Vision 1000 from the native format into files that are readable by other software applications The Appareo Transfer Utility (ATU) is a software application that allows for the downloading of flight files from removable media cards (such as SDHC cards) taken from Appareo flight recorders to personal computers, and the upload of those files to the Appareo flight data server. An SD card reader that you attach to your computer (via a USB port, for example) Self-explanatory Non-violate memory card format Industry standardized communication and power supply between computers and other electronic devices Regulatory international time standard Page 4 of 22

5 Record of Revision Revision Revision Inserted Change Description Number Date By 1.0 Initial Release 10/1/2009 CJS 2.0 Major Revision Changed from describing a faceless interface application to an application with a visual user 1/18/2010 CJS interface 2.1 Updated references to user interface to reflect new changes, corrected grammatical errors 4/28/2010 CJS 2.2 Added description of ALERTS subscription to Using Appareo Transfer Utility section and status changes 7/20/2010 CJS 2.3 Expanded Troubleshooting section, clarified Minimum System Requirements section, added To run the Appareo 3/10/2011 CJW Transfer Utility on a Windows 7 operating system section 2.4 Added system requirement of using SanDisk MicroMate external card reader versus using an internal card reader or other external card reader. Modified the Definitions, SD card interface, To specify which drives the Appareo 4/5/2011 CJW Transfer Utility should watch, and To download files from an SD card sections accordingly 2.5 Added Archiving and Processing Files statuses to Appareo Transfer Utility overview section. Added disclaimer that additional processing may occur after file 4/28/2011 CJW download to Item 4 of To Download Files from an SD card section 2.6 Added Allowing network configurations section 5/11/2011 CJW 2.7 Added Appareo Virtual File System and The computer never emits a beep to signify that all of the files have been processed sections. Revised To complete product registration, To enable network traffic through a proxy 9/7/2011 CJW server, To manually configure a proxy server sections. Deleted To complete product registration with a proxy server section 2.8 Added beep when out of disk space for downloading and archiving. Added progress information when processing flight files. Added how to access activated machine 2/29/2012 DDS information. Added do not need to be connected to download, must be connected to upload. 2.9 Updated several sections to notify users that computers with 64-bit architecture that are not connected to external speakers will not sound the Appareo Transfer Utility 4/16/2012 CJW beeping noises Added Section 9 Transfer History. Described Transfer History window and File History Status. Minor formatting/grammatical changes throughout document. 11/6/2012 CJW Page 5 of 22

6 Record of Revision cont d Add Extracting status to the Current Appareo status table. Corrected HTTPS network configuration address in Allowing network configurations section. Added instructions for using the Appareo Transfer Utility on a Windows 8 operating system computer. Fixed network configuration settings, added Windows 10 information Removed registration process; added login process, moved troubleshooting section to website. 1/26/2015 CJW 2/16/2017 AAL 9/05/2018 AAL Page 6 of 22

7 Requirement Operating System Memory Disk Space Card Reader Graphic Processors System Requirements Minimum Specification Windows XP, Windows Vista, Windows 7*, Windows 8*, Windows 10* U.S. English version only 32 or 64 bit** versions 2 GB 25 GB SanDisk MicroMate external card reader (included with purchase of the Vision 1000) Minimum: nvidia, ATI, or Intel Graphics Chipset Recommended: nvidia GeForce 6000 series or better, ATI Radeon 9500 or better * Appareo Transfer Utility will run on Windows 7, Windows 8, and Windows 10 operating systems, but the user must perform the steps in Section 2.3 to make sure that the program functions correctly. **If using a computer with a 64-bit architecture, the audible beeps produced by the software may not be audible unless you connect external speakers to the computer. Technical Assistance Visit for the most recent versions of Vision 1000 documentation. For additional support, contact Appareo using the information below. Telephone: support@appareo.com Mail: 1810 NDSU Research Circle North Fargo, N.D USA Page 7 of 22

8 1 Introduction The Appareo Transfer Utility is a program that allows for the automatic downloading of flight files from removable media cards (such as Secure Digital High Capacity (SDHC) cards) taken from Appareo flight recorders to a computer, and the subsequent upload of those files to the Appareo flight data server. Users are only required to use the Appareo Transfer Utility service manager interface to initially configure or change the configuration of the application. 1.1 SDHC card interface Figure 1: Appareo Transfer Utility service manager Use your computer s SD card reader or the SanDisk MicroMate external card reader that is included in the shipment of the system to read flight files from the Appareo flight recorder SDHC cards Page 8 of 22

9 1.2 Appareo Virtual File System The Vision 1000 records flight information onto an SDHC card using a virtual file system format. The Appareo Transfer Utility uses the Appareo Virtual File System (AVFS) driver to interact with the SDHC card data. The AVFS driver is installed on a computer during the Appareo Transfer Utility installation process. When an SDHC card containing Vision 1000 recorded data is inserted into a computer, the AVFS driver creates a virtual drive, which the ATU uses to access flight data. By default, the virtual drive is assigned to M of a computer. However, if M is already assigned, the next available drive is assigned Page 9 of 22

10 2 Getting Started 2.1 Allowing network configurations Inform your network information technology (IT) manager that must be allowed access before you attempt to download and install the Appareo Transfer Utility: If this address is blocked by your computer network, such as by a company s firewall, the Appareo Transfer Utility will not be able to connect to upload data to the Appareo flight data server. 2.2 Installing Appareo Transfer Utility NOTE: You must be logged into an administrator account on the computer in order to install the Appareo Transfer Utility. 1. Navigate to in an internet web browser. 2. Type your username and password in the respective fields and click Submit. 3. Click the Add Product link. Select Appareo Transfer Utility from the drop-down menu. Type the 32 character product key in the appropriate field. Click Submit. NOTE: Appareo provides the Appareo Transfer Utility product key at the time of purchase. If you have not received this information from Appareo, please send an to sales@appareo.com requesting assistance. 4. Click Download. Once the file has completed the download process, locate the file on the computer (often in the Desktop or My Documents folder) and double-click on the Appareo Transfer Utility icon or file name. 5. The Appareo Transfer Utility Installation Wizard will automatically appear. Click Next to continue installation. 6. Click I Agree if you have read and agree with the Appareo Transfer Utility User Agreement. 7. Click Browse and navigate to your desired installation location. Click Install when finished. 8. Once installation has finished, select or clear the appropriate checkboxes to run the Appareo Transfer Utility after installation and to automatically start the Appareo Transfer Utility during login. Click Finish to close the Appareo Transfer Utility Installation Wizard. NOTE: To open the Vision 1000 Transfer Utility after installation, double-click the logo on the desktop, or click the Windows Start button on the lower left corner of your screen, click All Programs, point to Appareo, point to Vision 1000 Transfer Utility, and click Service Manager Page 10 of 22

11 2.3 Running Appareo Transfer Utility on Windows 7, Windows 8, or Windows 10 Users with computers installed with Windows 7, Windows 8, or Windows 10 operating systems must perform additional steps after installing the Appareo Transfer Utility to ensure that the application functions properly. This process must be completed before the Appareo Transfer Utility product registration is completed. If you are running the Appareo Transfer Utility on a Windows 7, Windows 8, or Windows 10 operating system, follow the instructions below immediately after you have installed the application on your computer: 1. Log into the operating system using an account with administrator rights (if the computer has more than one account). 2. Right click the Service Manager desktop icon, and click Properties. NOTE: If you don t have a desktop icon, locate the program. a. Click the Windows Start button. b. Type Service Manager into the search box. c. Right click the Service Manager icon and click More (Windows 8 and Windows 10 only), then click Open File Location. d. Right click the Service Manager icon and click Properties. 3. Select the Compatibility tab. 4. Click Change settings for all users. 5. Select the Run this program as an administrator check box. 6. Click OK to save the changes. 2.4 Logging in to Appareo Transfer Utility 1. In the Appareo Transfer Utility, enter your username and password in the Credentials section. NOTE: This is the same username and password combination used to sign in to Appareo EnVision. 2. OPTIONAL: Enter a name in the ATU Name field. This name will identify the ATU in the Appareo Envision ATU Status page. 3. Click Save Page 11 of 22

12 3 Appareo Transfer Utility overview Figure 2: Appareo Transfer Utility status bar Current Appareo Transfer Utility status - Displays what action the Appareo Transfer Utility is performing and if there are any problems with the application. There are seven possible statuses that can be displayed: Color Text Description Green Idle The Appareo Transfer Utility is ready to process flight data. Yellow Archiving (1) Yellow Downloading (1) Yellow Extracting (1) Yellow Processing Files (1) Yellow Uploading (1) Red Disconnected The Appareo Transfer Utility is currently storing the data downloaded from the SDHC card into the specified archive location. NOTE: Archived flight files include imagery and audio. The Appareo Transfer Utility is currently downloading flight files from an SDHC card to the local storage location. The Appareo Transfer Utility is converting the files downloaded from the SDHC card to a format that can be transmitted to the Appareo flight data server. The Appareo Transfer Utility is currently processing the data files for upload to the server. NOTE: Only internal and parametric flight data is transferred to the Appareo flight data server. The Appareo Transfer Utility is currently uploading flight files from the local storage location to the Appareo flight data server. The Appareo Transfer Utility is unable to communicate to the Appareo Transfer Utility Windows Service. Restart your computer to restart the Appareo Transfer Utility service. (1) All flight file processing steps display progress in the form Processing x of y flights following the status text. File History status States the last action performed by the Appareo Transfer Utility. Transfer History Displays the Transfer History pop-up window. See Section 9 for more information about the Transfer History window. Help Click Help to display the current Appareo Transfer Utility User Guide Page 12 of 22

13 Close Click Close to close the Appareo Transfer Utility window. Please note that closing the Appareo Transfer Utility does not exit from the application, but minimizes it to the application tray on the lower right corner of the computer. To exit the Appareo Transfer Utility, right-click the icon in the application tray and click Exit. Save (located on the lower right corner of the Appareo Transfer screen) Click Save after modifying any Appareo Transfer Utility settings. WARNING: If you exit the Appareo Transfer Utility without clicking Save, any modifications you made during the session will be lost. Figure 3: Appareo Transfer Utility footer Software Version number Displays the software version of the Appareo Transfer Utility that is currently installed on your computer. Use this number to determine if you have the most currently released version of software available installed. It may also be helpful if troubleshooting a problem with the Appareo Transfer Utility. NOTE: The latest software version is listed on the Appareo support website. Product Key The product key entered when the Appareo Transfer Utility was downloaded from the Appareo support website to your computer Page 13 of 22

14 4 Download Figure 4: Download dialog box The Appareo Transfer Utility will automatically search specified drives of the computer for flight files and downloads them to a specified storage location. NOTE: If you do not have enough space to download all of the flight files from the SDHC card, the computer will emit a low, monotone beeping noise. To resolve the issue, ensure there is at least 16 GB of free disk space available on the system then reinsert the SDHC card. If you are using a computer with a 64-bit architecture that is not connected to external speakers, you may not hear this beeping noise. 4.1 Specifying which drives Appareo Transfer Utility should monitor To access and transfer flight files, the Watchable Drives list must contain the Vision 1000 virtual drive letter assignment. Typically the virtual drive is assigned to M. By default, the Appareo Transfer Utility will monitor drives E, F, G, H, M and N for flight files. If the drive that your computer assigned to the virtual file system drive is not included in the Watchable Drives field: 1. Type the letter of the drive in the Watchable Drives field. Separate multiple drives with a comma. 2. Click the blue Save button on the lower left corner of the Appareo Transfer Utility window. Determining what drive your computer will assign the virtual file system: 1. Click the Windows Start button on the lower left corner of the computer screen. 2. Click My Computer if using Windows XP, click Computer if using Window Vista or Windows 7 operating systems, or click This PC if using a Windows 8 or Windows 10 operating system. Observe what drives currently exist on the computer. 3. Insert the SanDisk MicroMate SDHC card reader (included in the shipment of the Vision 1000 system**) into a USB port of the computer. 4. Two new drives should appear in My Computer. The drive labeled VISION_FS represents the SDHC card. The drive labeled with a Vision 1000 s serial number represents the virtual file system drive Page 14 of 22

15 4.2 Specifying the file storage location The current location flight files are sent to and stored on the local computer until uploaded onto the Appareo flight data server is displayed in the Local Storage Location field. If you wish to store flight files in a different location: 1. Click the Browse link, to the right of Local Storage Location. 2. In the Browse For Folder dialog box, navigate to the desired storage location. NOTE: To create a new folder for flight file storage, click Make New Folder. Once you have selected the desired storage location, click OK. 3. Click the blue Save button on the lower left corner of the Appareo Transfer Utility window. WARNING: The specified file storage location must be a drive local to the computer installed with the Appareo Transfer Utility. For example, a drive on a virtual computer system cannot be specified as the file storage location. 4.3 Supported file extensions The Appareo Transfer Utility will only recognize.idx,.dat, and.adsp files. The Field Extensions field is static and may not be modified. NOTE: You may download flight files from an SDHC card if you are not connected to the internet; however, the Appareo Transfer Utility must be able to connect to the Appareo flight data server via the internet to upload flight files Page 15 of 22

16 5 Archive 5.1 Archiving files Figure 5: Archive dialog box Although the GPS/IMU flight data is archived on the Appareo flight data server, you can choose to archive the complete flight data files (image, audio, and GPS/IMU) on your computer or servers. To archive your flight files, select the Archive Files? checkbox and click the blue Save button. WARNING: Only GPS/IMU data will be uploaded to the Appareo flight data server via the Appareo Transfer Utility. Audio and imagery information (recorded by the Vision 1000) will not be uploaded to the Appareo flight data server. If you wish to review this data via the Vision 1000 Playback Utility, you must choose the Archive Files option in Appareo Transfer Utility. WARNING: Flight files with image and audio data are large and therefore will take up a significant amount of space on your computer s hard drive if you chose to archive them. If you do choose to archive flight files, Appareo recommends periodically deleting flight files from the archive folder or transferring them to another storage device. NOTE: If the computer does not have enough space to archive flight files, it will emit a low, monotone beeping noise. To resolve the issue, ensure there is at least 16 GB of free disk space available on the computer, reset the read-only bit on all of the flight files downloaded from the SDHC card, and re-insert the SDHC card. If you do not know how to reset a file s read-only bits, please contact Appareo support. If you are using a computer with 64-bit architecture that is not connected to external speakers, you may not hear this beeping noise. If you do not want to archive files, simply clear the Archive Files? Checkbox and click the blue Save button Page 16 of 22

17 5.2 Specifying the file archive location The archived flight file location is displayed in the Archive Location field. If you wish to store the archived flight files in a different location: 1. Click the Browse link, to the right of Archive Location. 2. In the Browse For Folder dialog box, navigate to and select the desired archive storage location. NOTE: To create a new folder for archived flight file storage, click Make New Folder. 3. Once you have selected the desired storage location, click OK. 4. Click the blue Save button. NOTE: Ensure that you choose a shared location for the file archive location if the archived files need to be accessible to users with non-administrator accounts. WARNING: The specified file archive location must be a drive local to the computer installed with the Appareo Transfer Utility. For example, a drive on a virtual computer system cannot be specified as the file archive location. 5.3 Viewing archived flight files The Appareo Transfer Utility will display how many files are stored in the archive location and how large these files are. To view the archived files located in the Archive File location, click the View Files link. NOTE: Flight files shown in the archived location are read-only and cannot be edited Page 17 of 22

18 6 Upload Figure 6: Upload dialog box You can choose to have flight files upload immediately to the Appareo flight data server or only daily at a scheduled time. By uploading at a scheduled time, users can use limited bandwidth resources more effectively. By default, the Appareo Transfer Utility will upload flight files immediately to the Appareo flight data server. Users can also manually upload files on demand. NOTE: The scheduled time will be displayed in Coordinated Universal Time (UTC) not in your local time. 6.1 Scheduling the immediate upload of flight files If you want the Appareo Transfer Utility to immediately send flight files to the Appareo flight data server, click the Immediate button and click the blue Save button. 6.2 Scheduling an upload time If you want the Appareo Transfer Utility to upload flight files at a specific time, perform the following steps: 1. Select the Scheduled button. NOTE: If the Scheduled button is selected, the center of the button will be white. 2. Select the time you would like the scheduled upload to take place using the hour and minute drop-down lists. By default, the scheduled upload time is 23:30 UTC (11:30 PM UTC). 3. Click the blue Save button. 6.3 Manually uploading flight files The Appareo Transfer Utility upload box will display how many flight files were found in the drives you specified to watch that are awaiting upload. Click the View Files link to examine these files before upload. To manually upload the flight files, click the Upload Now link. NOTE: The Appareo Transfer Utility must be able to connect to the Appareo flight data server to upload flight files Page 18 of 22

19 7 Proxy Figure 7: Proxy dialog box Appareo Transfer Utility users may need to direct network traffic through a proxy server, depending on computer network capabilities. If you are unsure, contact your company s IT department. 7.1 Enabling network traffic through a proxy server To enable network traffic through a proxy server select the Use Proxy? checkbox, enter the appropriate proxy information (see Section 7.2) and click the blue Save button. If you wish to disable network traffic through a proxy server, clear the Use Proxy? checkbox and click the blue Save button. 7.2 Configuring a proxy server To configure your proxy server settings: 1. Obtain the following information about your company s proxy server from the your IT department: o IP address o Port number o Protocol type: HTTP, Socks 4, Socks 4a, or Socks 5 o Authentication type: basic or NTLM 2. Enter the above information in the appropriate fields in the Proxy box. Ensure you separate the appropriate digits in the IP address with periods. NOTE: If your proxy server uses a different protocol type or authentication type than listed in the drop down menus, the Appareo Transfer Utility does not currently support it. 3. In the User name and Password fields, type the user name and password you use to log into your Windows account for your computer or network. 4. Click the blue Save button Page 19 of 22

20 8 Notifications If there are any problems with the Appareo Transfer Utility, SD card reader or connection to the Appareo flight data server, a message will display in the Notifications box. The box will display the number of messages that exist. Figure 8: Notifications box To read the message, click the # messages link. To see if any new Appareo Transfer Utility messages have been received, click the Refresh link Page 20 of 22

21 9 Transfer History The Transfer History window displays a log of files that were recently downloaded from an SD card, uploaded to the Appareo flight data server, and archived on your local computer (if applicable). The Transfer History shows the most recent 25 operations of each type, i.e. the past 25 downloads from an SDHC card, the past 25 uploads to the Appareo flight data server, and the past 25 archives. An operation is defined as one transaction with an SDHC card. If five files are downloaded from the SDHC card at one time, this would still be considered one download operation. The left column of the Transfer History window displays the type of operation that occurred, the date and time the operation occurred, and the number of files that were included in that operation. To view details of an operation, click on the name of that operation from the left column of the Transfer History window. The details of the operations, including the names of the files that were downloaded, uploaded, or archived, and the size of those files will display in the right column. Figure 9: Transfer History window To update the information shown in the Transfer History window, click the Refresh link, located on the top right corner of the window Page 21 of 22

22 10 Using Appareo Transfer Utility Once you have finished configuring the Appareo Transfer Utility, you are ready to download flight files from the SDHC card and upload those flight files to your local computer and/or the Appareo flight data server Downloading files from an SDHC card To prepare to download flight files from an SDHC card using the Appareo Transfer Utility, follow the steps below: 1. Remove the SDHC card from the Appareo flight recorder. 2. Connect the SanDisk MicroMate external card reader (which is included with the shipment of every Vision 1000 system) to the computer. 3. Insert the SDHC card into the SD card reader. Once the virtual drive is created, the Appareo Transfer Utility will transfer the files to the local storage location. 4. The SDHC card can be removed from the SD card reader once the computer emits a dual-tone beep. This beep signifies all the files from the SDHC card have downloaded to the local storage location. NOTE: The SDHC card does not need to be in the computer s card reader while the flight files are being processed for uploading or archiving. If you chose to download the files from the SDHC card when the computer with Appareo Transfer Utility is unattended (e.g. overnight) or you do not hear the dual-tone beep, you can remove the SDHC card if the Appareo Transfer Utility status is Idle. NOTE: If you chose a daily scheduled upload time, the files will remain in the local storage location until the specified upload time. If you did not choose a daily upload time, the files will immediately transfer flight files to the Appareo flight data server. If you click the Close button, the Appareo Transfer Utility will continue to run and minimize to the desktop application tray. To check the Appareo Transfer Utility status, point to the icon in the desktop application tray. WARNING: Don t forget to replace the SDHC card in the aircraft s Appareo flight recording device once you have finished downloading flight files from the SDHC card to the local computer. NOTE: If you do not have an active Appareo Flight Data Monitoring subscription, you will not be able to access the flight files that were uploaded to the Appareo flight data server. 11 Troubleshooting Refer to the Vision 1000 FAQs and troubleshooting at /vision-1000-support-faq Page 22 of 22