S H O P P R I N T E R S

Transcription

1 SHOP PRINTERS

2 Shop Printers CONFIDENTIAL 2013 Flame Technologies, Inc. All rights reserved. Updated 04/22/14. 38

3 CONTENTS Identifying Printer Models HP Business Inkjet 1200 (ship labels - color) HP P1102w (Forney box labels) Sato Lt804 (tip vials) WASP 305 (multiple stations) WASP 606 (ship labels) Wasp 608 (ship labels) & Wasp 610 (Forney tip cards) Thermal Printer General Troubleshooting Nothing Prints Paper Is Jammed Page Has Streaks Program Is Misbehaving Inkjet & Laser Printer General Troubleshooting Nothing Prints Paper Is Jammed Page Has Streaks Specific Troubleshooting HP Business Inkjet HP P1102w Sato Lt WASP WASP Wasp 608 & Wasp Shop Printers 39

4 IDENTIFYING PRINTER MODELS HP Business Inkjet 1200 (ship labels - color) This is a desktop ink jet printer. Troubleshoot as such. Specifications Inkjet printer: uses HP 10 for black & HP 11 for color 1200dpi (great quality) 4pages/min 32MB running job memory (great for large labels) Communicates via USB connection Media is loaded via paper tray Media path is centered within printer Labels are sheet fed (quantity is job dependent) Output is collected just above paper tray Shop Printers Identifying Printer Models HP P1102w (Forney box labels) This is a desktop laser printer. Troubleshoot as such. Sato Lt804 (tip vials) Specifications Laser toner printer: uses HP 85a cartridges 600dpi (great quality) 19pages/min 8MB running job memory (good for medium labels) Communicates via USB connection Media is loaded via paper tray Media path is centered within printer Labels are sheet fed (6 per sheet) Output is collected on top gap sensor This is a print engine. It is specifically made to coordinate job efforts along with other devices, such as a label tamper and motorized external spindles. Specifications Thermal printer 203 dpi (OK quality) 6in/sec maximum speed (decent speed) 16MB running job memory (good for large labels) Communicates via Network connection Media is loaded via external spindle Media path is aligned against the inside guides and spindles Label size is read by gap sensor Output is automatically applied to product Output waste is collected via external spindle 40

5 WASP 305 (multiple stations) gap sensor Specifications Thermal printer 203 dpi (OK quality) 5in/sec maximum speed (decent speed) 8MB running job memory (good for medium labels) Communicates via USB connection Media is loaded via spindle in rear Media path is centered within printer Label size is read by gap sensor Output is torn off WASP 606 (ship labels) gap sensor Specifications Thermal printer 203 dpi (OK quality) 6in/sec maximum speed (decent speed) 2MB running job memory (good for small labels) Communicates via USB connection Media is loaded via spindle in rear Media path is aligned against the inside guides Label size is read by gap sensor Output is torn off Wasp 608 (ship labels) & Wasp 610 (Forney tip cards) gap sensor 608 Specifications Thermal printer 203 dpi (OK quality) 8in/sec maximum speed (good speed) 8MB running job memory (good for medium labels) Communicates via USB connection Media is loaded via spindle in rear Media path is aligned against the inside guides Label size is read by gap sensor Output is torn off Shop Printers Identifying Printer Models These printers look almost identical. The specific model can be determined by reading the display panel (printer may need to be at rest.) 610 Specifications Thermal printer 203 dpi (OK quality) 10in/sec maximum speed (great speed) 32MB running job memory (great for large labels) Communicates via network connection Media is loaded via spindle in rear Media path is aligned against the inside guides Label size is read by gap sensor Output is torn off 41

6 THERMAL PRINTER GENERAL TROUBLESHOOTING Nothing Prints Shop Printers Thermal Printer General Troubleshooting Used the wrong printer. Make sure you didn t accidentally send your job to the wrong printer. öömost shop print jobs output to a specific printer, but this is not always the case. Printer is out of labels. Change the roll if necessary. See "Desktop Printers" Manual for Details" on page 42 for details about changing rolls on particular printers. There is a paper/label jam. See "Paper Is Jammed" on page 42 for more details about this. The printer is turned off. Turn the printer on. öösee the Sato photo for the location of its power switch. Check that the power cord is plugged in. The USB cable is unplugged. Make sure the USB cable is completely connected on the printer and on the PC. The network cable is unplugged. Seek IT personnel for assistance. The printer is in Offline state. 1. Click on the computer s Start menu and open Devices and Printers. ööwhen Offline, the printer icon that is listed in Devices and Printers will be grayed out. 2. Find the printer and right-click on it, and then select See what s printing. 3. Click on File and see if Use Printer Offline is enabled, disable it by clicking on it. 4. Click on File again and verify that Use Printer Offline is no longer enabled. 5. Close or hide the printer queue window. 6. Done. Printer is Paused. 1. Follow steps 1 & 2 of "The printer is in Offline state." 2. Click on File and see if Pause Printing is enabled, disable it by clicking on it. 3. Click on File again and verify that Pause Printing is no longer enabled. 4. Close or hide the printer queue window. 5. If Pause Printing does not disable or you get a message that you are not allowed to do that, seek IT personnel for assistance. Printer is acting strange or prints garbled. 1. Unplug/replug the printer and check the print queue. 2. Try printing again. 3. If this fails, see "Specific Troubleshooting" on page 45 for details on how to reset a specific printer. The print queue is backed up. 1. Click on the computer s Start menu and open Devices and Printers. 2. Find the printer and right-click on it, and then select See what s printing. 3. If there is more than one document listed, then the queue is likely stuck. ööconsider your printout to be lost; you will have to reprint. 4. Click on File and select Cancel All Documents. 5. Turn off the printer, wait 10 seconds, and then turn it back on. 6. If the printer is fixed, close or hide the printer queue window. 7. If the printer still does not work, seek IT personnel for assistance. Paper Is Jammed Label is sticking out half-way from the output. Printer may be out of labels. Gap sensor is misaligned. See "Desktop Printers" Manual for Details" on page 42 for details about checking gap sensors on particular printers. A label may have come loose and is stuck to internal workings. Seek IT personnel for assistance. 42 Paper/labels are badly wrinkled inside the printer and/ or wrapped around something inappropriately. Seek IT personnel for assistance.

7 Page Has Streaks Print head is dirty. Use a Thermal Printer Cleaning Pen to clean the dirt off the Print Head. Run it across the Print Line of at least 10 times. See "Example Print Head" on page 43 to identify the Print Line. It may be necessary to CAREFULLY and GENTLY use a finger nail to scrape of some of the dirt. Use a Thermal Printer Cleaning Pen and a paper towel to clean label glue from the Metal Plate. öödo NOT use a Thermal Printer Cleaning Pen to clean the rubber roller. If a rubber roller needs cleaning, seek IT personnel for assistance. Check that there is no label glue or grime stuck to the metal plate. See the printer pictures in "See "Desktop Printers" Manual for Details" on page 43 for the locations of print heads on each type of printer. ööprint heads are flat metal plates with a green & black stripe running across the width. The black stripe is what needs to be cleaned and can be scratched if not careful. Example Thermal Printer Cleaning Pen Example Print Head The Print Line itself gets dirty the most often. It is a very thin portion of the entire Print Head. The Forney tip card printer has a strong tendency to get red ink build-up on the Print Line. Print Head Metal Plate Labels Program Is Misbehaving Dirt/Ink Print Line Shop Printers Thermal Printer General Troubleshooting Prompt for job number, quantity, part number, etc. is not showing. MS Windows likes to hide prompts sometimes. Move or minimize the program's main window out of the way and see if the prompt is now visible. Resume operation. It also may be necessary to kill Bartender and restart the program. See "BarTender has too many copies running or is slow." on page 43 for more details on this. If the prompt still cannot be found, seek IT personnel for assistance. BarTender has too many copies running or is slow. 1. Right-click on the task bar and select Task Manager. 2. Click on the Processes tab. 3. Find bartend.exe *32 on the list and right-click on it and select End Process. Do this for every copy of BarTender found on the list. 4. Restart the printing program. License server is not found, claims to run in trial mode or says it requires registration to continue. Seek IT personnel for assistance. 43

8 INKJET & LASER PRINTER GENERAL TROUBLESHOOTING Nothing Prints Not enough paper. Some printers won t pull paper when there are less than 5 sheets. Put in more paper. 4. Click on File again and verify that Use Printer Offline is no longer enabled. 5. Close or hide the printer queue window. Shop Printers Inkjet & Laser Printer General Troubleshooting Used the wrong printer. Make sure you didn t accidentally send your job to the wrong printer. The paper tray is empty. Put paper into the paper tray. ööit may be necessary to press a button after loading paper. This is usually the biggest button on the top of the printer. It may be green or have OK printed on it. There is a paper jam. See "Paper Is Jammed" on page 44 for more details about this. The printer is working, but paper is not being pulled in from the tray. The paper grabbing roller is likely worn out. Seek IT personnel for assistance. The printer is turned off. Turn the printer on. Check that the power cord is plugged in. The USB is unplugged. Make sure the USB cable is completely connected on the printer and on the PC. The network cable is unplugged. Seek IT personnel for assistance. The printer is in Offline state. 1. Click on the computer s Start menu and open Devices and Printers. ööwhen Offline the printer icon that is listed in Devices and Printers will be grayed out. 2. Find the printer and right-click on it, and then select See what s printing. 3. Click on File and see if Use Printer Offline is enabled, disable it by clicking on it. Printer is Paused. 1. Click on the computer s Start menu and open Devices and Printers. 2. Find the printer and right-click on it, and then select See what s printing. 3. Click on File and see if Pause Printing is enabled, disable it by clicking on it. 4. Click on File again and verify that Pause Printing is no longer enabled. 5. Close or hide the printer queue window. 6. If Pause Printing does not disable or you get a message that you are not allowed to do that, seek IT personnel for assistance. The print queue is backed up. 1. Click on the computer s Start menu and open Devices and Printers. 2. Find the printer and right-click on it, and then select See what s printing. 3. If there is more than one document listed, then the queue is likely stuck. ööconsider your printout to be lost; you will have to reprint. 4. Click on File and select Cancel All Documents. 5. Turn off the printer, wait 10 seconds, and then turn it back on. 6. If the printer is fixed, close or hide the printer queue window. 7. If the printer still does not work, seek IT personnel for assistance. There is nothing available to be printed. Rarely there are times when Global Shop is told to print a report and there is nothing to be reported, yet GS will spit out a blank page or worse GS will do nothing at all. Consider that perhaps your Global Shop report actually has nothing to say. Paper Is Jammed ö ö If possible, please note the brand of paper that jammed. If it is Dunder-Mifflin brand, get another package of paper that is NOT Dunder-Mifflin and replace the paper in the tray with that. Please tell IT personnel that Dunder-Mifflin is being used. This is not a joke. 44

9 Paper is sticking out half-way from the output. Gently and slowly pull the paper out from the output. ööit may be necessary to press a button after clearing the jam. This is usually the biggest button on the top of the printer. It may be green or have OK printed on it. If the printer still does not work, seek IT personnel for assistance. Paper is sticking out half-way from the input. öödo NOT pull the paper directly back out from the input. 1. Open the toner cartridge door and remove the toner. ööthe paper will likely have unheated toner powder on it, in the form of a partial print; this will come off of the paper when touched. 2. Gently and slowly pull the paper out from the toner area. 3. Replace the toner cartridge and close the door. ööit may be necessary to press a button after closing the door. This is usually the biggest button on the top of the printer. It may be green or have OK printed on it. 4. If the printer still does not work, seek IT personnel for assistance. Paper is badly wrinkled inside the printer and/or wrapped around something. Seek IT personnel for assistance. Page Has Streaks If changing the toner cartridge doesn t fix the problem, seek IT personnel for assistance. ööif toner is spilled, DO NOT USE A VACUUM CLEANER to collect it. Toner is old and likely low. Remove the toner cartridge from the printer and, while holding it flat over a trash can, carefully shake it side to side. This can yield about 50 to 100 more pages before changing the toner. If the cartridge has been shaken already, replace it now. There should be a spare toner cartridge near the printer. See "Paper Is Jammed" on page 35 for details on how to change toner. If no replacement toner cartridge is available, see IT personnel for assistance. Toner is new or not very old and may be defective. If the toner cartridge is known to have been changed quite recently and is streaking, then it s probably defective. Change the cartridge if a replacement is handy and tell IT personnel about the defective cartridge. See "How to Change" on page 32 of "Desktop Printers" for details on how to change toner. Seek IT personnel for assistance, if no replacement is available. Shop Printers Specific Troubleshooting SPECIFIC TROUBLESHOOTING HP Business Inkjet 1200 Except for the following issues, troubleshoot this as a desktop printer. See "Desktop Printers" manual for details. Printer is out of labels. Place more label sheets into the tray, face DOWN. öölift the tray lid to access the paper. It may be necessary to press the Feed Paper button to make the printer recognize the new labels Pages have streaks. The ink is either low or dried out. Seek IT personnel for assistance. Feed Paper 45

10 HP P1102w Except for the following issues, troubleshoot this as a desktop printer. See "Desktop Printers" manual for details. Printer is out of labels. Place more label sheets into the tray, face DOWN. It may be necessary to press the X button to make the printer recognize the new labels. X Button Sato Lt804 Shop Printers Specific Troubleshooting Printer is out of labels. Only trained personnel are allowed to change labels on this printer. If you are trained and would like a reminder about details, view the document "SATO Label Loading Path. pdf." A laminated copy of that document is normally found on top of the printer. Labels don't hit the vials properly. Seek IT personnel for assistance. Reset the printer. This printer has no simple reset procedure, seek IT personnel for assistance. Power Switch WASP 305 Printer is out of labels. 1. Pull the two Head Latches toward you so that the top of the printer pops up, and then lift the top of the printer up until it catches and stays up on the second notch. 2. Remove the Spindle with empty label core from the printer. 3. Holding onto the center of the Spindle, pull a Roll Guide off of one side. 4. Remove the empty label core and throw it out. 5. Place a new label roll onto the Spindle, with the labels unrolling towards you while facing up (over the top of the roll.) labels up front of printer Retainer Bar Paper Guide Hood Latch Print Head Roll Guide Spindle Gap Sensor Head Latch 6. Replace the Roll Guide back onto the Spindle, with the flat side snug against the roll. 7. Thread the labels under the Retainer Bar. 8. Spread the Paper Guide & Gap Sensor apart, and 46

11 then flatten the labels against the printer. 9. Snugly push the Paper Guide & Gap Sensor over the top of the labels. DO NOT BUCKLE THE LABELS. 10. Lift the top of the printer higher, so that it peaks and then comes back down to close. (It may be necessary to remove the printer from the shelf to do this.) 11. Push firmly on the printer top to make the Head Latches catch. 12. Press the only button on the top of the printer to make it read and align the labels. 13. Done. Realign the labels. 1. Turn the printer off. 2. Hold down the top button (only button) and turn power on while still holding the button. 3. Wait for the LED near the button to blink red 3 times, then let go of the button. ööthe printer will now realign the labels. 4. Done. ööif the labels are still not aligned properly, then remove the roll entirely and reload it, and then realign the labels again from step 1. See "Printer is out of labels." in this section for more details about loading a label roll. Reset the printer. 1. Turn the printer off. 2. Hold down the top button (only button) and turn power on while still holding the button. 3. Wait for the LED near the button to blink red 5 times, then let go of the button. ööthe printer will now reset and perform a short self-test, and then realign the labels. 4. Done. WASP 606 Printer is out of labels 1. Open the side access door and either flip it open completely or prop up it against something. If propping it up, be careful not to move the printer or the door will fall and injure you. ööif you wish to open the front access door, it is up to you, but is not necessary. Be sure to close the front access door when done, if you open it. 2. Swing the Head Latch towards the label roll to unlock the Print Head. 3. Remove the empty label core and throw it out. ööthe Spindle is a 1-inch device attached to the printer, and has a 3-inch Expander over it. If the Expander comes off, put it back on. 4. Place a new label roll onto the Spindle, with the labels unrolling towards you while facing up (over the top of the roll.) labels up front of printer 5. Thread the labels between the plastic Retainer Bar and the metal Paper Guide bar. 6. Thread the labels UNDER the Gap Sensor and out the front. ööthe part of the Gap Sensor that touches the labels should be positioned to read a plain white portion of the labels and NOT a printed portion. 7. Rotate the Paper Guide towards the front of the printer so that touches the Retainer Bar. Make sure the Paper Guide JUST BARELY touches the labels. ööthe labels should not move side to side more than 1mm. 8. Swing the Head Latch towards the front of the printer to lock the Printer Head; it will click. Print Head Gap Sensor Head Latch Retainer Bar Expander Spindle Paper Guide 9. Close the side access door. 10. Press the Feed button on the front of the printer to make it read and align the labels. 11. Done. Realign the labels. 1. Turn the printer off. 2. Hold down the PAUSE button and turn power on. 3. Release the button when the printer indicates calibration of the sensors. ööthe printer will now realign the labels. 4. Done. ööif the labels are still not aligned properly, then remove the roll entirely and reload it, and then realign the labels again from step 1. See "Printer is out of labels." in this section for more details about loading a label roll. Shop Printers Specific Troubleshooting 47

12 Reset the printer. 1. Turn the printer off. 2. Hold down the PAUSE and FEED buttons and turn power on while still holding the buttons. 3. Release the buttons when the printer indicates initialization. 4. Done. Wasp 608 & Wasp 610 Shop Printers Specific Troubleshooting Printer is out of labels. 1. Open the side access door and either flip it open completely or prop up it against something. If propping it up, be careful not to move the printer or the door will fall and injure you. 2. Push the Head Latch towards the label roll to unlock the Print Head. 3. Slide the Roll Guide to the end of the Spindle, then flip it outward and level with the Spindle. 4. Remove the empty label core and throw it out. 5. Place a new label roll onto the Spindle, with the labels unrolling towards you while facing up (over the top of the roll.) labels up front of printer 6. Thread the labels over the Metal Bar and under the plastic Retainer Bar. 7. Thread the labels UNDER the Gap Sensor and out the front. ööthe arrow on the Gap Sensor should be positioned to read a plain white portion of the labels and NOT a printed portion (except the Forney tip card printer.) öösee "Forney Tip Card Printer Gap Sensor (Wasp 610)" in this section for more details about this. 8. Make sure the Paper Guide JUST BARELY touches the labels; it has click stops along the Retainer Bar. ööthe labels should not move side to side more than 1mm. 9. Push the Printer Head down; it will click. 10. Close the side access door. 11. Press the Feed button on the front of the printer to make it read and align the labels. 12. Done. Forney Tip Card Printer Gap Sensor (Wasp 610) 1. Start by aligning the Gap Sensor so that the outermost pen mark (near the printer wall) on the Gap Sensor is about 1/4 inch from the printer wall. 2. Close the Print Head and press the Feed button. This will make the printer recognize that labels are in actually in the printer. 3. Open the Print Head again and move the Gap Sensor so that the pen mark is just on the wall. 4. Close the Print Head and press the Feed button. ööthe next label should feed so that it stops with the perforation within 1mm of the Tear Bar on the printer. If not, repeat steps 3 and 4 while barely wiggling the Gap Sensor on each move. Print Head Gap Sensor Tear Bar Head Latch Metal Bar Roll Guide Spindle Retainer Bar Paper Guide ööif the labels feed as such that the printer thinks there are no labels at all, then start over at step 1. 5a. If the test labels are not printed, open the Print Head and re-roll them, then close the Print Head. 5b. If the test labels are printed, rip them off and throw out any that are unacceptable. 5. Done. Realign the labels (not Forney tip cards.) 1. Turn the printer off. 2. Hold down the PAUSE button and turn power on. 3. Release the button when the printer indicates calibration of the sensors. ööthe printer will now realign the labels. 4. Done. ööif the labels are still not aligned properly, then remove the roll entirely and reload it, and then realign the labels again from step 1. See "Printer is out of labels." in this section for more details about loading a label roll. Reset the printer. 1. Turn the printer off. 2. Hold down the PAUSE and FEED buttons and turn power on while still holding the buttons. 3. Release the buttons when the printer indicates initialization. 4. Done. 48