DXi6900-S Software Installation and Upgrade Guide

Transcription

1 DXi6900-S Software Installation and Upgrade Guide This document contains the following topics: Introduction 2 Checking for Software Upgrades 2 Contacting Quantum 3 Performing a Fresh Software Installation 4 Step 1: Gathering Installation Requirements 5 Step 2: Obtaining the License Keys 6 Step 3: Checking Data-at-Rest Encryption Status 6 Step 4: Running RAID Configuration (Optional) 8 Step 5: Creating a DXi6900-S USB Installation Drive 11 Step 6: Installing the Base Software 12 Step 7: Setting the Serial Numbers 13 Step 8: Initializing the RAID Arrays 14 Step 9: Installing the Application Software 14 Step 10: Copying the Data-at-Rest Recovery File Quantum Corporation. All rights reserved. Artico, Be Certain, DLT, DXi, DXi Accent, DXi V1000, DXi V2000, DXi V4000, GoVault, Lattus, NDX, the Q logo, the Q Quantum logo, Q-Cloud, Quantum, the Quantum logo, Quantum Be Certain, Quantum Vision, Scalar, StorageCare, StorNext, SuperLoader, Symform, the Symform logo, vmpro, and Xcellis are either registered trademarks or trademarks of Quantum Corporation and its affiliates in the United States and/or other countries. All other trademarks are the property of their respective owners. Quantum specifications are subject to change. August

2 Introduction Introduction DXi Software supports DXi6900-S disk backup systems and is not compatible with any other DXi models. Rarely, you may need perform a fresh installation of DXi Software on a DXi6900-S system. Note: DXi6900-S systems are not compatible with any DXi Software version lower than Checking for Software Upgrades Software upgrades allow you to update the software running on the DXi system to the latest version. Software upgrades can include new features as well as bug fixes. There is one method for upgrading DXi software: Upload a software upgrade file (Software Upgrade page) You can download a software upgrade file from the Quantum DXi6900 Service and Support Web site ( and then manually upload it to the DXi using the Software Upgrade page. You can use this method if the DXi cannot access the Internet. The software upgrade file download requires your DXi system serial number. For more information on DXi software upgrades and to verify the current system software version, see the Software Upgrades section of your DXi User s Guide. All DXi documentation can be found under the Support menu option at For more information on software upgrades, see the Software Upgrades section of the DXi6900 User's Guide. DXi6900-S Software Installation and Upgrade Guide 2

3 Introduction Contacting Quantum For technical assistance, contact Quantum: Region North America EMEA Support Contact (toll free) (toll free) Asia Pacific (toll free) For worldwide support: DXi6900-S Software Installation and Upgrade Guide 3

4 Performing a Fresh Software Installation You can perform a fresh install of the system software on the DXi using a USB installation drive. To perform a fresh install, refer to the following sections: Step 1: Gathering Installation Requirements on the next page Step 2: Obtaining the License Keys on page 6 Step 3: Checking Data-at-Rest Encryption Status on page 6 Step 4: Running RAID Configuration (Optional) on page 8 Step 5: Creating a DXi6900-S USB Installation Drive on page 11 Step 6: Installing the Base Software on page 12 Step 7: Setting the Serial Numbers on page 13 Step 8: Initializing the RAID Arrays on page 14 Step 9: Installing the Application Software on page 14 Step 10: Copying the Data-at-Rest Recovery File on page 16 Preserving Customer Data By default, performing a fresh install destroys all data on the DXi. If you wish to preserve existing data on the system, perform a software upgrade instead. Alternately, if you need to perform a fresh install but wish to preserve customer data on the DXi, make sure to take the following actions during this procedure: Verify that you are performing a fresh install of the same software version currently installed on the DXi. You cannot preserve customer data if you are fresh installing a newer software version. Do not perform Step 4: Running RAID Configuration. Performing this step will destroy all customer data. During Step 9: Installing the Application Software, make sure to type y (yes) when you are prompted to save old configurations and data. If you type n (no), all customer data will be destroyed. Note: If your DXi is joined to a domain and you will be reinstalling the same base and application build while preserving data, you must unjoin and then rejoin the domain after the reinstallation is complete. Ensure that the date and time information is correct after the reinstallation. Note: If an attached physical tape library is configured for Path to Tape (PTT), the configured devices may not be accessible following the installation. DXi6900-S Software Installation and Upgrade Guide 4

5 Step 1: Gathering Installation Requirements The following items are required to perform a fresh install of the DXi system software: Note: You will need to access the command prompt to perform this procedure (see Accessing the DXi Command Prompt (Fresh Installs) on page 1). System serial numbers (see Locating the Serial Numbers below). (Optional) RAID Configuration USB flash drive DXi Software USB flash drive Download the software DVD ISO image from the DXi product page on the Quantum CSWeb site ( To create a bootable USB software installation drive, refer to Step 5: Creating a DXi6900-S USB Installation Drive on page 11. Locating the Serial Numbers Use the Service Menu to locate the serial numbers: 1. Access the command prompt on the DXi (see Accessing the DXi Command Prompt (Fresh Installs) on page 1). 2. Type ServiceLogin for the user name and then type the service password. (Contact the GUI Administrator for the service password on the DXi system.) 3. At the command prompt, type the following command and press <Enter>: sudo -i sh This command creates a shell with root access. 4. At the command prompt, type the following command and press <Enter>: /opt/dxi/scripts/service.sh The Service Menu displays. 5. Type 1 and press <Enter>. The Serial Number Menu displays. 6. To display all serial numbers, type 0 and press <Enter>. 7. Record the following serial numbers for reference (you will need to re-enter these later in the software installation process). System Serial Number Node Serial Number OUI Number DXi6900-S Software Installation and Upgrade Guide 5

6 Step 2: Obtaining the License Keys Obtain and record the installed license keys: Caution: You must obtain and record all installed licenses before performing a fresh install of the system software. 1. Access the command prompt on the DXi (see Accessing the DXi Command Prompt (Fresh Installs) on page 1). 2. At the command prompt, type the following command and press <Enter>: /opt/dxi/util/qtm_lm_admin --query --key A list of features and associated license keys displays. Record the displayed license keys. Step 3: Checking Data-at-Rest Encryption Status For DXi6900-S systems, you must check if Data-at-Rest Encryption is enabled prior to performing a fresh software installation, and if so take additional steps. 1. In the remote management console, check the Data-at-Rest Encryption status on the Home page (see Figure 1 below). If the status is Enabled, you must download a Data-at-Rest recovery file. Continue with this procedure. (Alternately, the customer may provide a copy of the recovery file.) If the status is Disabled, you do not need to take any action regarding encryption. Skip steps 2 6 below and continue with the software installation. Figure 1: Checking Data-at-Rest Encryption Status DXi6900-S Software Installation and Upgrade Guide 6

7 1. Data at Rest Encryption Status 2. In the remote management console, navigate to the Configuration > System > Security > Data-at- Rest page (see Figure 2 below). Figure 2: Downloading a Data-at-Rest Recovery File 1. Select to download recovery file 3. Under Download/Send Data-at-Rest Recovery File, select the Download option. 4. Type a security password in the Password box, and type it again in the Confirm Password box. This password is used to protect the recovery file. You will be prompted for this password when opening the recovery file. The password must meet all of the following requirements: Must be 8 32 characters long. Must contain at least 1 digit [0 9]. Must contain at least 1 uppercase letter [A Z]. Must contain at least 1 lowercase letter [a z]. Must contain at least 1 non-alphanumerical character, for example, + Note: An underscore [ _ ] is considered an alphanumeric character. Must not contain a space, tab, single quote [ ], double quote [ ], or dollar sign [$]. 5. Click Apply. 6. Click OK or Save to save the recovery file. You will need to copy this file to the DXi following the fresh software installation. DXi6900-S Software Installation and Upgrade Guide 7

8 Step 4: Running RAID Configuration (Optional) This is an optional procedure. Running RAID configuration is not usually required in the field. Caution: Running RAID configuration destroys all data on the DXi. Do not perform this step if you plan to preserve configurations and customer data on the DXi. Only run RAID configuration if requested to do so by Quantum ASPS. You must create a RAID Configuration USB drive to configure the RAID on a DXi6900-S. Refer to the following sections: Note: DXi6900-S RAID configurations occur on the Node only. Gathering Requirements Creating a RAID Configuration USB Running RAID Configuration Gathering Requirements Before you begin, gather the following requirements: Requirement Details Service laptop The laptop must be running Windows XP or Windows MB or larger USB flash drive You can use any 512 MB or larger USB flash drive. However, be aware that not all USB flash drives support booting. If the DXi does not register the USB flash drive as a boot device, or cannot boot from it, try a different USB flash drive model or manufacturer. DXi6900-S RAID CD ISO image file Win32 Disk Imager You can download the DXi6900-S RAID CD ISO image file from the DXi downloads page on the Quantum CSWeb site: Creating a RAID Configuration USB Drive Caution: This Win32 Disk Imager method is for creating a RAID Configuration USB drive only. To create a USB drive for installing the DXi software, see Step 5: Creating a DXi6900-S USB Installation Drive on page 11 Note: The DXi RAID image is a Live Linux version of the DXi Base operating system. After booting from the RAID Configuration USB, you can use it to troubleshoot DXi systems. To create a DXi RAID Configuration USB drive: 1. Format the USB flash drive: Note: Any data on the USB flash drive will be erased. DXi6900-S Software Installation and Upgrade Guide 8

9 a. Insert the USB flash drive into a USB port on the service laptop. b. In Windows Explorer, right-click the USB flash drive and click Format. c. For File System, make sure that FAT32 is selected. d. Click Start, and then click OK to confirm the reformat. e. Wait for the Format to complete, and then click Close. 2. Launch Win32 Disk Imager by double-clicking Win32DiskImager.exe 3. Click the blue folder icon to select a disk image (see Figure 3 below). Figure 3: Win32DiskImager 1. Blue Folder Icon 4. Change the file mask from the default Disk Images (*.img *.IMG) to *.* (see Figure 4 below). Figure 4: File Mask Change 1. File Mask Change DXi6900-S Software Installation and Upgrade Guide 9

10 5. Select the RAID.iso image and click Open. 6. In the Device box in the Win32 Disk Imager, select the USB drive. Figure 5: Select USB drive 1. Select USB Drive 7. Click Write. The USB drive now contains the RAID image. Running RAID Configuration 1. Insert the RAID Configuration USB drive into a rear USB port on the DXi. 2. At the command prompt, type reboot and press <Enter> to reboot the DXi. (Alternately, power cycle or reset the system.) As the system boots, press F11 to enter the BIOS Boot Manager. Use the arrow keys to select the BIOS Boot Menu option and press <Enter> Then use the arrow keys to select the USB drive boot option and press <Enter>. The DXi boots from the RAID Configuration USB drive. Wait for the DXi6900-S RAID configuration menu to display. For 6900 RAID in the node, type: 6900 (erase all disks in node) For 6802 RAID in the node, type: 6802 (erase all disks in node) To go to a Linux prompt, type: LINUX (runs Linux from CD) To power off, type: OFF To reboot, type: REBOOT 3. To run the RAID configuration: a. Type the following command and press <Enter>: 6900 Caution: For DXi6900-S system, be sure to type 6900 and not When RAID configuration is complete, type the following command and press <Enter>. OFF DXi6900-S Software Installation and Upgrade Guide 10

11 Wait for the Node to turn off (all LEDs on the front are dark). Remove the RAID configuration USB drive. You will not need the RAID configuration USB drive for the remainder of the fresh installation. Label it and put it away for future use. Step 5: Creating a DXi6900-S USB Installation Drive Caution: This USB Installation Drive creation process only applies to DXi 3.x Software. To create a USB Installation Drive for DXi 2.x Software, see the "Creating a USB Installation Drive" section of the DXi-Series 2.3.x Software Installation and Upgrade Guide ( ). Before creating a DXi6900-S USB installation drive, gather the following requirements: Service laptop (or other computer) running Windows XP or Windows 7 4 GB or larger USB flash drive. The image (which contains both the Base and App images) is about 2.3 GB. Make sure that there is enough free space on your USB drive. Win32 Disk Imager utility. You can download Win32 Disk Imager at QTM-DXi6900-USB-centos6-3.x.x.img file where 3.x.x is the latest version number. You can download the latest version of the image file from the DXi downloads page on the Quantum CSWeb site ( To load the DXi6900-S software image: Note: All data on the USB drive will be destroyed. 1. Insert the USB flash drive into a USB port on the service laptop. 2. Close all Windows Explorer windows as well as any open files on the USB flash drive. 3. Launch Win32 Disk Imager by double-clicking Win32DiskImager.exe (see Figure 6 below). Figure 6: Specifying the File and Device in Win32 Disk Imager 4. In the Image File box, specify location and name the QTM-DXi6900-USB-centos6-3.x.x.img file. (Click the folder icon to select the file.) 5. In the Device box, select the USB drive. DXi6900-S Software Installation and Upgrade Guide 11

12 6. Click Write. The image file will be copied to the selected USB drive. The USB drive is now ready to use for software installation. Step 6: Installing the Base Software To install the Base software: 1. Insert the USB installation drive into a rear USB port. Make sure to use the software installation USB drive that contains the DXi software ISO image. Do not use the RAID configuration USB drive for this step. Caution: Do not insert the USB drive into a USB port on the front of the Node. Doing so will cause the installation to fail. 2. At the command prompt, type reboot and press <Enter> to reboot the DXi. (Or if the Node is powered off, press the power button the front of the Node.) As the system boots, press F11 to enter the BIOS Boot Manager. Use the arrow keys to select the BIOS Boot Menu option and press <Enter> Then use the arrow keys to select the USB drive boot option (select the hard disk c: option to see the USB option) and press <Enter>. The DXi boots from the USB installation drive. Wait for the DXi6900-S boot menu to display (see Figure 7 below). Figure 7: DXi6900 Software Installation Boot Menu DXi6900-S Software Installation and Upgrade Guide 12

13 3. On the boot menu, select an option and press <Enter> to install the software: On the boot menu, scroll down to the second page on the menu. Select an option and press <Enter> to install the software: 6900 (Console) - Perform a normal fresh install. 6900(PTO Install, Console) - Perform a PTO (Pick to Order) fresh install. The DXi software will be installed but not initialized, and the DXi will be placed in PTO mode following installation. Note: If you are connecting to the DXi using the serial port, select the 6900(Serial Port 1) or 6900 (PTO Install, Serial Port 1) option instead. Progress is displayed as the software is installed. The installation process can take minutes or more. When installation is complete, the system automatically reboots one or more times. 4. If you are using a USB drive, remove it as soon as the system reboots for the first time. Wait for the command prompt, then continue with the software installation. Step 7: Setting the Serial Numbers To set the serial numbers: 1. At the command prompt, type ServiceLogin for the user name and then type the service password. (Contact the GUI Administrator for the service password on the DXi system.) 2. At the command prompt, type the following command and press <Enter>: sudo -i sh This command creates a shell with root access. 3. At the command prompt, type the following command and press <Enter>: /opt/dxi/scripts/service.sh The Service Menu displays. 4. To display the Serial Number Menu, type 1 and press <Enter>. The Serial Number Menu displays. 5. To set all serial numbers, type 4 and press <Enter>. 6. Enter the System Serial Number, Node Serial Number, and OUI Number (see Step 1: Gathering Installation Requirements on page 5 for serial number location), pressing <Enter> after each number. Note: You only need to enter the central six digits in the OUI string. For example, if the OUI string is 000E09E200230FFF, you would enter for the OUI number, 7. Type q and press <Enter> to return to the Service Menu. DXi6900-S Software Installation and Upgrade Guide 13

14 Step 8: Initializing the RAID Arrays For DXi6900 systems, if you performed RAID configuration and you are performing a normal fresh installation, you must initialize the RAID arrays. Caution: Do not initialize the RAID arrays if you wish to preserve customer data on the DXi. If you perform RAID initialization, all customer data on the DXi is lost. Skip this step and continue with installing the application software. Note: You do not need to initialize the RAID arrays if you performed a PTO fresh installation. Instead, you will initialize the RAID arrays as part of PTO configuration. Skip this step and continue with installing the application software. To initialize the RAID arrays: 1. On the Service Menu, navigate to Hardware Configuration > Setup External Storage > Manufacturing > Initialize All Trays. 2. Wait for the initialization to complete, then continue with the software installation. Step 9: Installing the Application Software To install the application software: 1. If you have not done so already, remove the software USB drive from the DXi. Caution: You must remove the software DVD or USB installation drive from the DXi prior to installing the Application software. If you do not, the Application software installation will fail. If this happens, begin the installation again with (see Step 6: Installing the Base Software on page 12). 2. If necessary, log on as the service user. At the command prompt, type ServiceLogin for the user name and then type the service password. (Contact the GUI Administrator for the service password on the DXi system.) 3. If necessary, display the Service Menu. At the command prompt, type the following command and press <Enter>: sudo -i sh This command creates a shell with root access. 4. At the command prompt, type the following command and press <Enter>: /opt/dxi/scripts/service.sh The Service Menu displays. 5. To install the application software, from the Service Menu, type 2 and press <Enter>. The system prompts you to set the date and time. 6. Enter the current date, time, and time zone in one of the specified formats, and then press <Enter>. DXi6900-S Software Installation and Upgrade Guide 14

15 Note: If you do not specify the correct time and time zone now, and then change them later in the GUI, DXi Advanced Reporting will not record any data in the UTC interval between the two settings. The system states that you are about to install the application software and asks if you want to continue. 7. Type y and press <Enter>. The system asks if you want to re-install and save all old configurations and data? 8. Choose one of the following options: Preserve Customer Data - Type y and press <Enter>. Caution: Existing configurations and customer data will be retained. You can only choose this option if you are performing a fresh install of the same software version currently installed on the DXi and you have not initialized RAID sets on the node or storage arrays. You cannot choose this option if you are fresh installing a newer software version. Do Not Preserve Customer Data - Type n and press <Enter>. Caution: All customer data will be destroyed if you choose this option. You must choose this option if you performed RAID configuration or if you initialized the RAID arrays. 9. To continue, type yes and press <Enter>. The installation process takes approximately 5 minutes. When installation is complete, you are prompted to reboot the system. 10. Type y and press <Enter> to reboot the system. For normal fresh installs, after rebooting, the system finishes the initialization process. This can take 50 minutes or more. (For PTO fresh installs, initialization occurs when you perform PTO configuration.) The initialization process will: Label the detected back end storage disks Put SNFS on the disks Create the initial (empty) block-pool Setup the initial default system configuration After the initialization process has completed, the command prompt displays and the application software starts. The application software can take 5 minutes to start. You can connect to the remote management console at IP address Note: If this was a fresh install on an existing system, you must reinstall all of the Quantum licensed features. Refer to the list of license keys obtained in Step 2: Obtaining the License Keys. To install licenses, use the Utilities > License Keys page in the remote management console. For DXi6900 systems, there is no need to reinstall Turbo or Data-at-Rest Encryption PFK files, as these are preserved during the installation. Note: If you performed a PTO fresh install or a fresh install on an existing system, you must finish configuring the DXi system. For instructions, see the DXi6900 Installation and Configuration Guide ( ). DXi6900-S Software Installation and Upgrade Guide 15

16 Caution: Make sure the USB installation drive has been removed from the DXi. Capacity expansions will fail if a USB installation drive is present in a USB port on the DXi. Step 10: Copying the Data-at-Rest Recovery File For DXi6900-S systems, if Data-at-Rest Encryption was enabled prior to performing the fresh software installation, you must copy the Data-at-Rest recovery file that you saved (or that the customer provided) back to the system following the software installation. Note: If Data-at-Rest Encryption was not enabled prior to software installation, you may skip this step. 1. Copy the Data-at-Rest recovery file to the following directory on the DXi: /opt/dxi/encryption 2. Unzip the file inside the /opt/dxi/encryption directory. (You will need the security password that was used when downloading the recovery file.) DXi6900-S Software Installation and Upgrade Guide 16