Internet Video Security Monitoring Systems QUICK START GUIDE SEE WHAT YOU VE BEEN MISSING

Transcription

1 Internet Video Security Monitoring Systems QUICK START GUIDE SEE WHAT YOU VE BEEN MISSING

2 Under the copyright laws, this documentation may not be copied, photocopied, reproduced, translated, or reduced to any electronic medium or machine readable form, in whole or part without the prior written consent of Strategic Vista Technologies Inc., except in the manner described in the documentation. Copyright 005 Strategic Vista Technologies Inc., 00 Alden Road, Markham, Ontario, Canada LR 4C

3 TABLE OF CONTENTS SEE WHAT YOU VE BEEN MISSING Setting up the Software: Installing the monitoring software on the computer Setting up the Hardware: Hardware Overview Connecting Wired Cameras Connecting Wireless Cameras Connecting DVM Devices Viewing Video Locally Viewing Video Remotely via Internet Product Support: Features Troubleshooting Technical Support Options Quick Start Guide

4 SOFTWARE INSTALLATION This section of the Quick Start Guide will show you how to install the Internet Video Security and Monitoring application onto your computer. The computer system hardware requirements are: MINIMUM REQUIREMENTS Pentium III or Higher Microsoft Windows XP/000 CD-ROM Drive 56 Mb RAM 8 Mb video RAM 0 Mb hard disk space Broadband high speed Internet (Cable or DSL) RECOMMENDED REQUIREMENTS Pentium IV Windows XP with SP CD-ROM Drive 5 Mb RAM for single camera.0 Gb RAM for multiple cameras 6 Mb Video RAM 0 Mb hard disk space (Plus 50 Mb/Hr for recording) Broadband high speed Internet (Cable or DSL) TIP If the CD fails to start the installation automatically: Open My Computer Double-Click on your CD-Rom Icon Double-Click on the DVM Icon Internet Video Security Monitoring Systems

5 SEE WHAT YOU VE BEEN MISSING Insert the Internet Video Security and Monitoring application software CD into your computer s CD-Rom drive. The CD will automatically start the installation program. Follow the on-screen prompts Once the software is installed, double-click the DVM icon to run the program The installation software will check the Internet for software updates. You will be prompted to download the update if one is available. Quick Start Guide

6 SETTING UP THE HARDWARE This section will show you how to easily install and connect all the hardware components of your system. All Lorex Internet Video Security Monitoring Systems feature a simple USB interface to your computer. Although the Video Grabber you purchased may vary, depending on the type of system, all of the hardware components are connected in the same way. There are various video grabbers available. The unit you have purchased will be one of the following. Wireless System Wireless & Wired Systems Wired System Observation System Internet Video Security Monitoring Systems 4

7 SEE WHAT YOU VE BEEN MISSING Wired Cameras Connecting the Wired camera to the DVM video grabber TIP Connect the camera plug to the extension cable jack. The video grabber jacks are color coded to match the corresponding camera cable plug. Connect the yellow (video) and white (audio) RCA plugs from the camera extension cable to the yellow and white RCA jacks on the back of the video grabber. Note: Not all DVM systems support the audio function for all cameras. The DVM video grabber provides power for the wired cameras. Connect the supplied power cable from the video grabber to the extension cable. Quick Start Guide 5

8 SETTING UP THE HARDWARE TIP It s best to select the final location for a wireless camera after you are able to verify the quality of video images on your computer (see Section ). Building materials can greatly reduce the 00 ft. wireless range between camera and video grabber. Wireless Cameras Connecting the Wireless camera to the DVM video grabber Set the channel Plug the power cord on the camera. into the camera. Turn on the camera. Internet Video Security Monitoring Systems 6

9 SEE WHAT YOU VE BEEN MISSING DVM Video Grabber Connecting the DVM Video Grabber to the PC Example DVM Video Grabber TIP When the software driver has been completely installed, a message will appear in a small pop-up balloon in the lower right corner of your screen. Connect the power cord Connect the USB cable to the video grabber. to the video grabber. Connect the other end of the USB cable to your computer s USB port. Once you connect the video grabber to the PC, the Windows Plug-and-Play facility automatically initiates the driver installation for both video and audio. If your computer is connected to the Internet, Windows will attempt to get the latest driver on-line, otherwise it will take the driver from the CD ROM. This feature not supported by Windows 000. Quick Start Guide 7

10 VIEWING VIDEO LOCALLY This section will show you how to begin viewing video images from your computer and how to set your computer to enable viewing of video images by a remote computer, via the Internet. Double-Click the DVM program icon on your local computer desktop. The main program window will open. Select the Local Surveillance Monitor icon from the main window. The images from the connected camera(s) will appear in the Local Surveillance window. Internet Video Security Monitoring Systems 8

11 SEE WHAT YOU VE BEEN MISSING Using the Feedback Window If video does not start playing in local monitoring, follow the below steps: Select the View tab Select Feedback in the menu bar. in scroll window. 4 Feedback window appears below. 5 Errors will appear in Feedback window. 4 Attempt to play video again. 5 Refer to troubleshooting/ customer support section (p. 5). Quick Start Guide 9

12 4 VIEWING VIDEO REMOTELY This section will show you how to view local system video images through any software enabled remote computer, via the Internet. Local computer set-up enabling remote viewing There is some set-up required on the local computer hosting the Internet Video Monitoring System. The DVM Software must be installed and running on the host (local) computer. A. Broadcasting Video from a Local Surveillance Window. Surveillance window must be open and viewing video locally. Click the Broadcast icon on the title bar of the Local Surveillance window. Internet Video Security Monitoring Systems 0

13 SEE WHAT YOU VE BEEN MISSING B. Registering with the DDNS Server If your host computer does not have a static IP address on the Internet, you can register with our DDNS server. C. Setting Up Port Forwarding on Your Router Open the Feedback Window. From the Tools menu select DDNS Server. If your host computer is on a private network behind a router or firewall, Port Forwarding must be enabled on the router. There are too many types of routers for us to provide specific instructions for Port Forwarding on all the various makes and models of routers in the marketplace today. The on-line help in the DVM Software provides specific instruction for Port Forwarding for some of the more popular routers in use. Fill out the form. Select the Register Button. 4 A message in the Feedback Window will indicate the success of the registration process. 4 Refer to your router s manual for specific instructions on enabling Port Forwarding. Ports 5600 and 5700 must have port forwarding enabled for single camera units and 5700 through 570 for quad camera units for the Host Computer. Quick Start Guide

14 4 VIEWING VIDEO REMOTELY Remote computer set-up to view images via Internet Your Internet Service Provider (ISP) provides you with either a fixed IP address or a dynamic IP address while your computer is connected to the Internet. Method A explains how to view video remotely using a fixed IP address and Method B explains how to view video remotely using a dynamic IP address. The DVM Software must be installed and running on the remote computer before you can view images remotely. TIP A. Using a Fixed IP Address While your computer is on the Internet, it is assigned an IP address. Some ISPs assign a permanent IP address that never changes. This is called a fixed IP address Select the Remote Surveillance Icon from the toolbar. 4 5 Select the Host Access Tab. Select Fixed IP from the Method pulldown menu. Select the Settings Icon from the Remote Surveillance Window. The Monitor Settings Window appears. Internet Video Security Monitoring Systems Enter the Host Computers IP address in the IP Address Field. Select OK. 8 Press Play on the Remote Surveillance toolbar. Video will appear. It may take up to 0 seconds for video to start playing.

15 SEE WHAT YOU VE BEEN MISSING B. Using the DDNS Address (Dynamic IP Address) Select the Remote Surveillance Icon from the toolbar. Select the Configuration Icon from the Remote Surveillance Window. The Monitor Settings Window appears. TIP Select the Host Access Tab. Select DNS Name from the Method pull down menu. Select the Lookup DDNS Server button The IP address and DDNS URL will be filled in. 7 7 A popup window will appear prompting you for the username and password you used to register your DDNS Address. Once entered, press OK. While on the Internet, your computer is assigned an IP address. Most ISPs will assign your computer an IP address randomly. This IP address can change at any time and is controlled by your ISP. This is called a dynamic IP address. 9 9 Select OK. 0 Press Play on the Remote Surveillance toolbar. Video will appear. It may take up to 0 seconds for video to start playing. Quick Start Guide

16 5 PRODUCT SUPPORT Congratulations You are now viewing your video. Other DVM Software Features The Internet Video Security Monitoring software has many other features available. To learn more about these features, click Help from within the program. Internet Video Security Monitoring Systems 4

17 SEE WHAT YOU VE BEEN MISSING Troubleshooting Troubleshooting can often take several steps that require a more complete description than what can fit in this Quick Start Guide. This section will therefore refer to Frequently Asked Questions (FAQs) that are located on Strategic Vista s web site. To locate the FAQs, refer to the technical support section of our website at PROBLEM My computer cannot find the DVM driver. How do I update the driver? Surveillance video does not display in Local Surveillance No sound plays in Local Surveillance, Recording or Playback. I get the following error in the Feedback Window: Either DirectDraw has not been installed or the Video Card capabilities are not suitable. Make sure the display is not in 6 color mode. I clicked on Hide Application. How do I show DVM again? Remote Surveillance does not work. All four cameras are displaying on the Host Computer, but remote surveillance will only show camera #. The video I just recorded does not appear in the Video Playback window No cameras are listed in the Video Sources tab of the Local surveillance settings dialog RESOLUTION Follow the instructions in FAQ00: Cannot Find Driver Follow the instructions in FAQ00: Updating Video Driver Follow the instructions in FAQ0905: Video Does not Display to ensure proper application setup. By default, sound is turned off. Follow the instructions in FAQ080: Selecting and Setting Audio Devices to change this setting. Follow the instructions in FAQ090: Receive Feedback error Click simultaneously on the keys ALT + SHIFT + F5. Follow the instructions in FAQ070: Configuring DVM for Remote Surveillance to ensure proper configuration and setup. Verify that the router on your Host Computer has forwarded all four ports Look for the tutorial entitled Playback Video for full instructions. Reset the DVM application as described in FAQ090: Reset DVM Configuration File Quick Start Guide 5

18 Technical Support Options Thank you for purchasing this product. We are dedicated to making it as easy as possible for you to install and use this product quickly. An important part of this product is the complete range of Customer Support that is ready to assist you, should you need it. Step # Make sure you are using the latest version of software. From the Help menu within the DVM software, select Check For Updates. Step # The DVM software provides an extensive knowledge base from within the built-in help file. Look here for answers to the most common questions and instructions on using the software. Step # Visit our web site at for more information, such as: Printable PDF Instruction Documents Answers to Frequently Asked Questions Online Technical Support Step #4 our Technical Support Team directly from the DVM software. From the Help menu, select Support. Step #5 If you require assistance after taking the above steps, please call our Telephone Help Desk at , to speak with a customer service representative. The Telephone Help Desk hours of operation are: weekdays 8:00 am to :00 pm (EST) and weekends 0:00 am to 8:00 pm (EST). ATTENTION If You Have Questions or Experience Difficulty in the Use of this Product DON T RETURN PRODUCT TO THE STORE Strategic Vista International Inc. 00 Alden Road, Markham Ontario, Canada LR 4C Strategic Vista USA, Inc. 700 Koppers Street, Suite 00 Baltimore, Maryland, 7 6

19 Product Information User Manuals Quick Start Guides Specification Sheets Software Upgrades Firmware Upgrades

20 Strategic Vista International Inc. 00 Alden Road, Markham, Ontario, Canada LR 4C Strategic Vista USA, Inc. 700 Koppers Street, Suite 00, Baltimore, Maryland, 7 SEE WHAT YOU VE BEEN MISSING