The manufacturer has released new improved firmware which upgrades your O2 USB Modem. To install it follow the instructions below.

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1 O2 USB Modem Firmware Upgrade. The manufacturer has released new improved firmware which upgrades your O2 USB Modem. To install it follow the instructions below. The upgrade will work on Microsoft Windows 2000, XP and Vista computers. Apple Mac users please contact O2 Customer Service for instructions. Before you do anything check that you ve got the right USB modem by checking the model number on the back. If you are a windows user and have an O2 USB modem model number MC930D, then please follow these instructions to upgrade. If not, including all MAC users, please call Customer Service. First you ve got to download the firmware update and then install it on your USB modem. Download times will depend on which network you re using Wi-Fi is generally the fastest. Once it s downloaded the install shouldn t take more than 5 minutes, and can be completed in 5 steps. While you re doing this you won t be able to use the computer or the access the Internet. Instructions 1) Make sure your computer is securely connected to a power supply because any power failure during the upgrade will cause it to fail and may cause permanent damage to your USB modem. You need to be connected to the internet to start. Plug in your O2 USB Modem, wait for O2 Connection Manager to start and connect to the fastest available network. 2) Go to and click on the link called firmwareupgrade Save to your desktop when prompted. 3) Close all applications, including O2 Connection Manager. To close O2 Connection Manager: right-click on the O2 icon in the Windows System Tray and select Exit, then click Yes to exit O2 Connection Manager. 1

2 4) Double-click on the firmwareupgrade package that you downloaded. (Your computer may display a pop-up security warning The publisher could not be verified don t worry, click Run to continue). Confirm that you ve closed all other applications (including Connection Manager) and make sure you re running on external power. Then click OK. The upgrade program will check your USB modem (this may take a minute) then show you this screen: 2

3 5) Click Next to see the License Agreement, then click I Agree and Next. The upgrade will now be installed. After about 4 minutes the upgrade process will be complete. 3

4 Click Finish and remove and re-insert your USB modem. It s now ready to use again. You can now delete the firmwareupgrade package from your Desktop. 4

5 Troubleshooting Tips While the upgrade is checking for compatibility, you may get one of the following error messages: Device not found. Please insert the card. Check your USB modem is properly connected and then start again from step 4. NB: If you didn t save the upgrade program to your desktop, you ll need to search for the file called firmwareupgrade in My Computer to start it again. Open Communications Port Error Check that O2 Connection Manager has shut down properly. If the O2 icon is still in the Windows System tray, follow these steps to close it: Right-click on the O2 icon in the Windows System Tray and Exit Click Yes to exit O2 Connection Manager Start the upgrade process again from step 4 NB: If you didn t save the upgrade program to your desktop, you ll need to search for the file called firmwareupgrade in My Computer to start it again. If the O2 icon isn t in the Windows Systems Tray: Press Control-Alt-Delete keys and click Task Manager Select the Processes tab and then click on the Image Name header to sort the list into alphabetical order Scroll down the list of processes until you see Phoenix.exe Click on Phoenix.exe and then End Process Answer Yes to terminate the process, close Windows Task Manager and start the firmware upgrade process again from step 4 NB: If you didn t save the upgrade program to the desktop, you ll need to search for the file called firmwareupgrade in My Computer to start it again. 5