New York City College of Technology/CUNY Department of Computer Systems Technology CST2400 Computer System Management and Support 4 hours 3 credits Instructor: Office Phone: Office Hours: Class Meetings: Office Location: Virtual Office hours: Course Description This course introduces the student to the intricacies of the computer system and the desktop environment and provides the student with the skills needed to perform common daily functions in complex computing environment of small, medium, or large organizations.. The major emphasis in this course will be on providing hands-on exercises and labs to help the student gain the necessary skills to support the desktop environment as well as give the student the theoretical foundations needed to understand the computer system. This is a partly online course. We will meet in class every week, but the rest of the activities will be done online. You are expected to attend the class session as well as read all the online content and participate in all the online activities. On a weekly basis, the professor will also run an online lecture using Wimba Classroom. The session will be recorded and you will be able to watch the presentation with sound. Course Objectives and Assessment The purpose of this course is to prepare students with the skills needed for entry level support positions in the complex computing environment of small, medium, or large organizations. Examples of potential positions are: help desk technician, customer support representative, computer support specialist, technical support representative, and technical support specialists (as defined by the National Workforce Center for Emerging Technologies Skill Standards for Information Technology and other research worldwide). After completing this course, you should be able to: Student Learning Objectives: Assemble a PC Install devices and peripherals Perform and troubleshoot an installation of a Windows O/S Assessment Measurement/Competencies: Lab assignments Class exercises chapter 2 Quizzes, midterm exam
Configure and troubleshoot H/W devices and driver Manage, and troubleshoot access to files, folders, shared folders, and offline files Configure and manage local printing Configure application compatibility Configure application Class exercises chapter 4 Quizzes, midterm exam Class exercises chapter 6 Quizzes, midterm exam Class exercises chapter 7 Quizzes, final exam restriction Secure Windows 7 Class exercises chapter 10 Quizzes, final exam Troubleshoot Windows 7 issues General Education Objectives Class exercises chapter 11 Quizzes, final exam General Education Objectives: Communication Communicate in diverse settings and groups, using written (both reading and writing), oral (both speaking and listening), and visual means, and in more than one language. Inquiry/ Analysis Derive meaning from experience, as well as gather information from observation. Understand and employ both quantitative and qualitative analysis to describe and solve problems, both independently and cooperatively. Assessment Measurement/Competencies: Written Assignments Lab Exercises Written Assignments Employ scientific reasoning and logical thinking. Use creativity to solve problems. Information literacy Gather, Interpret, evaluate, and apply information discerningly from a variety of sources. Written Assignments Exams Understand and navigate systems.
Required Texts Zacker Craig, Windows 7 Configuration. Wiley. 2011. ISBN: 978-0-470-87509-4 Attendance Attendance is expected at every class meeting. College policy sets the maximum number of permissible absences at 10% of the number of class meetings scheduled for the semester. If the class is meeting two times per week, you are permitted to be absent a total of three class sessions; if the class meets only once per week, you are permitted to miss one and one-half of the class meetings. Online Component: Besides attending the class sessions, you are also expected to login to Blackboard at least 3 times a week (it is unacceptable to log on twice on Tuesday and once on Thursday or three times on the same day) and read all the online material as well as participate in any of the online activities. All new online material, assignments, and discussion topics will be posted online before the start of class on Monday. Of course regularly check the announcement board, assignments and class documents. If needed, I will be available in the virtual classroom to answer any questions or to clarify any of the course topics. Blackboard Navigation: ANNOUNCEMENTS is the entry point. Announcements tell you everything you might expect to hear at the beginning of a class if we were in a classroom. In our virtual classroom, you have to read the announcements each time you enter the course by logging on. I will be posting notices, assignments, and updates on a daily basis, so please check these announcements 3 times a week. STAFF INFORMATION is where you will find information about me (phone, email, office location and so on). COURSE INFORMATION is where you'll find all the information that is usually given out on the first day of a course (course syllabus, grading policies, grading rubric, and assignments guidelines. COURSE DOCUMENTS is where you will find all assigned readings, "handouts," checklists, slides, lecture notes and information about how to do all the assigned work. ASSIGNMENTS is where each day's assignments (and due dates) will be posted. This is actually a link to the assignments which will be posted under the various weeks in Course Documents. COMMUNICATION is where you'll find the tools for sending email to other members of the class and for participating in electronic discussions either with the class as a whole and within a smaller group. DISCUSSION BOARD is where you'll be writing questions and comments and replying to your classmates' questions and comments. You can also use the Questions to professor board to ask me any questions. STUDENT S FAQ is where you'll find tips about how to work online and how to make sure you have all the programs you need. It will answer all your questions from how to changing your password to how will I know what to do on this course and so on. EXTERNAL LINKS is where you'll find links to websites you will need for the course.
TOOLS is where you'll find tools for updating your personal information, creating your own Home Page (on this site), checking your grades, and exchanging word processing files with classmates and with me via the Digital Drop Box. Academic Integrity Policy Students and all others who work with information, ideas, texts, images, music, inventions, and other intellectual property owe their audience and sources accuracy and honesty in using, crediting, and citing sources. As a community of intellectual and professional workers, the College recognizes its responsibility for providing instruction in information literacy and academic integrity, offering models of good practice, and responding vigilantly and appropriately to infractions of academic integrity. Accordingly, academic dishonesty is prohibited in The City University of New York and at New York City College of Technology and is punishable by penalties, including failing grades, suspension, and expulsion. The complete text of the College policy on Academic Integrity may be found in the catalog.
Evaluation and Grading Value Midterm Exam 10% Quizzes 15% Labs 10% Homework and class 20% assignments Online Discussions 30% Final Exam 15% ===== Total 100% Grade System: Numerical Grade Ranges Letter Grade 93-100 A 90-92.9 A- 87-89.9 B+ 83-86.9 B 80-82.9 B- 77-79.9 C+ 70-76.9 C 60-69.9 D 59.9 and below F Course Outline Week Topics Chapter Readings 1 Introduction Computer Architecture and Overview of Operating Systems Basic PC Terms and Concepts ATX BTX NLX Microprocessors CMOS setup USB port Wireless Digital cameras, and PDAs, keyboards, mice trackball, etc. Lab: PC assembly, and installation of peripherals 2 Introducing Windows 7 What is new in Windows 7? Introducing Windows 7 editions Identifying upgrade paths Chapter 1 Installing Windows 7 Selecting installation options Understanding the boot environment Performing a clean installation Migrating to Windows 7 Upgrading to Windows 7 Chapter 2
Performing a Dual Boot installation Quiz1 3 Deploying Windows 7 Understanding enterprise deployments Capturing Image Files Modifying Image files Deploying Image files 4 &5 Working with Disks and Devices Working with disks Working with VHDs Working with devices and drivers Quiz 2 (week 4) 6 Connecting to a Network Networking Basics Connecting to a Network Quiz 3 7 & 8 Sharing Resources Managing permissions Sharing files and folders Working with printers Quiz 4 (week 8) 9 Working with Applications Administering Internet Explorer Configuring Application Compatibility Configuring Application Restrictions Lab: Installing MS Office Midterm Exam 10 &11 Managing and Monitoring Windows 7 Performance Updating Windows 7 Monitoring performance Managing performance Quiz 5 (week 10) 12 Securing Windows 7 Authenticating and Authorizing users Defending against Malware Protecting sensitive data Lab: Installing Virus Scanner and Firewall Quiz 6 (week 12) 13 & 14 Administering Windows 7 Understanding troubleshooting practices Using trouble shooting tools Troubleshooting installation and startup issues Using BranchCache Configuring data protection 15 Security and Preventive Maintenance System and data security products and techniques (ex: virus scanner, etc) Physical security devices; smart cards, biometric identification devices UPS and other power line conditioning devices PM (Preventive Maintenance Schedule) 16 Documentation & Inventory Final Exam Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 10 Chapter 11 Handouts Handouts Bibliography 1. Zacker Craig, Windows 7 Configuration. Wiley. 2011. 978-0-470-87509-4
2. Ferguson, Causey, MCDST: Microsoft Certified Desktop Support Technician Study Guide, Deluxe Edition. Sybex. 2006, ISBN-13:978-0-4717-8929-1 3. Pyles, PC Technician Street Smarts: A Real World Guide to CompTIA A+ Skills. Sybex. 2006, 978-0470084588 4. Shelly, Cashman, Andres, Jedlicka, Understanding and Troubleshooting Your PC. Thompson. 2004, 978-0619202231 5. Johnson, The IT Professional's Business and Communications Guide: A Real- World Approach to CompTIA A+. Sybex. 2007, 978-0470126356