IP Camera User Manual

the world through my eyes R IP Camera User Manual EN App Store Google Play Version:TWS20180723

1Product description 1.1Product Feature 1.2Package Contents 1.3IP Camera Overview 1.4Operating System Requirement 2Add camera to app 2.1App Setup 2.2 Download App 2.3 Add IP Camera to App 2.3.1 Add camera via Wi-Fi 2.3.2 Add camera via Ethernet cable 2.3.3 Connection to power, AP add camera 3Feature instructions 3.1 Real-time video 3.2 Dual-way audio 3.3Manual snapshot and manual recording 3.4 Set presetting position 3.5 Pan & Tilt 3.6 Alarm push 3.7 Email Alert 3.8 Alarm Record 3.9 Alarm recordings stored to FTP 3.10 Modify camera password 3.11 Modify time zone and turn on DST 4 Frequently asked questions 5 Default parameters 6 Technology support

1.Product description 1.1Product Feature 1280X720 Video resolution 1280X960 1920X1080 Wi-Fi Connection Night Vision Distance Micro SD Card Storage Motion Detection Video Format Frame Rate Wireless Security Wireless Frequency APP Alarm Push FTP Alarm Storage Time Adjustment & Time Zone Setting Snapshot/Recording ONVIF/RTSP/IP Protocol Firmware Upgrade Two-Way Audio Support Wi-Fi smart link 10m/ 32feet Support Micro SD card storage up to 128GB (not included Micro SD) Support alarm through Micro SD card, App, E-mail, FTP H.264 25 fps WPA/WPA2/WPA-PSK/WPA2-PSK 2.4Ghz Support Support Support Support Support Support Support Attention: The actual resolution of the camera is based on the device itself.

1.2 Package Camera List(1) Contents The graphic product may differ from the actual product image purchased; due to the current variety of products, it is not possible to give an example. Therefore, the products are classified according to the relevant characteristics of the product, and the illustrations are based on the hot products. 1 2 3 4 5 6 7 PT Camera Wall mounting bracket 100V~240V AC 50~60Hz mains adaptor / 5V DC 1A Screws for attaching the base Wall plugs for attaching the base Quick Start Guide Reset Pin Attention: If anything is missing or damaged, please contact the dealer immediately for replacement. 1.3 IP Camera Overview Antenna Light Sensor Camera lens Antenna Power Connector Microphone Reset hole Micro SD Card slot Ethernet RJ45 Connector 1.4 Operating System Requirement The app is compatible with Android 4.0+ and IOS 8.0+.

2 Add camera to app 2.1 App Setup Before setup, please connect your phone to Wi-Fi firstly. 2.2 Download App There are two ways to download App: Method 1: Download "TENVISTY" from the app Store or Google Play Store. Method 2: Scan the QR code to download the app. 2.3 Add IP Camera to App Before you start: If you want to set the IP camera via Wi-Fi, please refer to Method 1; If you want to set the IP camera via Ethernet cable, please refer to Method 2; If you want to set the IP camera via AP, please refer to Method 3. 2.3.1 Method 1. Add camera via Wi-Fi Plug the camera, wait for a while until camera beep sound. Attention: If there is no beeping sound, press the reset button and hold it for approximately 10 seconds until there is a successful music. After running the "TENVISTY" app, please add the camera as following steps (take Android as an example):

Camera List Scan QR code Align camera QR Code within frame to scan tap to add camera Input UID manually Click tap to add camera Add Camera Wireless Add camera by 2.4GHZ Wi-Fi Flash LAN Search Scan camera UID Add Camera Please enter the Wi-Fi Wired Add Camera by Ethernet cable (Only support by Ethernet port device) Note: Only support 2.4GHz Wi-Fi. Camera has been connected to network? Choose Wireless Add Camera please power on the camera, and wait will the music comes out. Enter Wi-Fi password Add Camera Keep phone near to camera and turn up the phone volume. READY ConfiguringWi-Fi,pleasewait... Plug a power cable to camera Wait for Wi-Fi configuration

modify Camera List(1) Camera The password is too simple. Please modify it according to requirement. The camera has been added 2.3.2 Method 2. Add camera via Ethernet cable Power the camera and connect it via network cable the camera, the camera's yellow light and green light will flick after its self-test. (Only camera with Ethernet port can be used by this way) Add the camera to App After running the "TENVISTY" app, please add the camera as following steps (take Android as an example): Camera List Add Camera Align camera QR Code within frame to scan tap to add camera Input UID manually Flash LAN Search Click tap to add camera Scan camera UID

Add Camera Wireless Add camera by 2.4GHZ Wi-Fi. Add Camera Please power on the camera and plug into the Ethernet cable(yellow & Green light will on if all is OK) Wired Add Camera by Ethernet cable (Only support by Ethernet port device) BEREIT Choose "Wired" Plug a power cable and Ethernet cable to camera Add Camera Camera List(1) Camera The password is too simple. Please modify it according to requirement. modify Enter camera default password and new name The camera has been added. 2.3.3 Method 3. Connection to power, AP add camera 1. Power the camera and wait it s self-test. Press the Reset button for 4s-6s, beep sound will stop. The camera is in AP mode. 2. During it s AP mode, camera will open it s Wi-Fi, named after IPC- X(X represents for the middle numbers of camera UID). The camera Wi-Fi password is 01234567. When camera is in AP mode, please connect your phone to camera Wi-Fi and configure it to your home Wi-Fi as following steps(take Android as an example).

Settings Searching for setting WLAN WLAN Turn on or turn off Available networks Airplane mode Dual card management WLAN Bluetooth Data traffic management Not connect off TENVIS Secured WEIJIA Secured TENVIS01 Secured IPC-X Secured TENVIS-5G Secured Choose WLAN Select the Wi-Fi to connect IPC-X 01234567 Show advanced options WLAN WLAN Turn on or turn off Available networks Cancel Connect IPC-X connected WEIJIA Secured TENVIS01 Secured TENVIS Secured TENVIS-5G Secured Enter Wi-Fi password Camera List Wi-Fi connection is successful Scan QR code Align camera QR Code within frame to scan tap to add camera Input UID manually Click tap to add camera Flash LAN Search Choose LAN Search

Add Camera Add Camera Searchandselectthecamera Enter camera default password and new name Camera List(1) Camera The password is too simple. Please modify it according to requirement. modify The camera has been added. 3Feature instructions

3.1 Real-time video After connected camera to your App, App will turn to camera list interface, click to enter real-time video mode.(note: Then click on the right to watch real-time video in full screen.) Camera List(1) 1280X720 taptoliveview HD 3.2 Dual-way audio Click on real-time video interface, sounds around camera can be hear via your phone. Long press, sounds around your phone can be hear via camera. Camera List(1) Tap to live view 1280X720 Enter real-time video mode 1280X720 taptoliveview HD HD Tap to live view Click on real-time Long press

3.3Manual snapshot and manual recording Click on the left bottom of real-time video interface to capture picture, click on the right bottom to record live video.(note: Manual snapshots and manual recordings are stored in phone, click to watch snapshots and recordings.) Camera List(1) 1280X720 1280X720 taptoliveview HD HD Tap to live view Click to capture picture Click to record live video 3.4 Set presetting position Click on full screen of real-time video interface to set presetting monitor location, after this done, when you click, camera lens can be rotated to presetting monitor position immediately wherever it is monitoring.(note: Only PTZ camera has this function.) 1280X720 HD HD Tap to capture picture Click to presetting monitor position

3.5 Pan & Tilt When viewing the live stream, you can slide the camera right, left, up or down, the camera will rotate according to your move. 3.6 Alarm push Back to Camera list after successing adding camera in App, please add the camera as following steps: App will push alarm notification if camera detects motion. App will push alarm notification once every 1 minute if there is continuous motions. Camera List(1) Camera Setting AAAA-392501-HYEJT Sensitivity Setting Event Setting High Cameraname Alarm Push Change Password Alarm Recording taptoliveview Wi-Fi Email Alert OFF Event Setting Timing Record Save Picture to FTP Server Other Setting Save Video to FTP Server System Setting FTP Setting Tap to live view Choose Event Setting Turn on Sensitivity Setting and alarm push 3.7 Email Alert Back to Camera list after successing adding camera in App, please add the camera as following steps: Please set Sensitivity setting as you want, if you choose close sensitivity setting, camera won t detect motion.(attention: Please set the email account right and test it successfully)

Camera List(1) Camera Setting AAAA-392501-HYEJT Sensitivity Setting Event Setting High Cameraname Alarm Push Change Password Alarm Recording taptoliveview Wi-Fi Email Alert ON Event Setting Timing Record Save Picture to FTP Server Other Setting Save Video to FTP Server System Setting FTP Setting Tap to live view Choose Event Setting Email Setting Event Setting Turn on Sensitivity Setting and Email Alart Enable Email Alert Email support@tenvis.com Password ************* Advanced Setting Sensitivity Setting Alarm Push Alarm Recording High Send to SMTP Server Host Port 465 Encrypt Type Subject support@tenvis.com smtp.qq.com SSL IP Camera sent you an Message Hello! Your camera has detected suspicious motion... Email Alert ON Save Picture to FTP Server Save Video to FTP Server FTP Setting Testsucceed Set up your email Test mail setup is successful 3.8Alarm Record Back to Camera list after successing adding camera in App, please operate App as following steps: Once camera detects motion, the alarm recording will be saved in SD card automatically. Please set Sensitivity setting as you want, if you choose close sensitivity setting, camera won t detect motion.

Camera List(1) Camera Setting AAAA-392501-HYEJT Sensitivity Setting Event Setting High Cameraname Alarm Push Change Password Alarm Recording taptoliveview Wi-Fi Email Alert OFF Event Setting Timing Record Save Picture to FTP Server Other Setting Save Video to FTP Server System Setting FTP Setting Tap to live view Choose Event Setting Turn on Sensitivity Setting and Alarm Recording 3.9 Alarm recordings stored to FTP After adding the camera successfully, the App automatically turns to the camera list interface. please operate App as following steps: Camera List(1) Camera Setting AAAA-392501-HYEJT Sensitivity Setting Event Setting High Cameraname Alarm Push Change Password Alarm Recording taptoliveview Wi-Fi Email Alert OFF Event Setting Timing Record Save Picture to FTP Server Other Setting Save Video to FTP Server System Setting FTP Setting Tap to live view Choose Event Setting Turn on related settings

FTP Setting Event Setting Server 192.168.1.100 Port 21 User name cameraftp Password ********** Passive mode Path./ Sensitivity Setting Alarm Push Alarm Recording Email Alert ON High Save Picture to FTP Server Save Video to FTP Server FTP Setting Testsucceed Set up your email Test mail setup is successful 3.10 Modify camera password After adding the camera successfully, the App automatically turns to the camera list interface. please operate App as following steps: Camera List(1) Camera Setting AAAA-392501-HYEJT Change Camera Password Old ****** taptoliveview Change Password Wi-Fi Event Setting Timing Record Cameraname NEW ****** Confirm ****** show password Other Setting System Setting Tap to live view Choose Change Password Enter the password and save

3.11 Modify time zone and turn on DST After adding the camera successfully, the App automatically turns to the camera list interface. please operate App as following steps: (Note: After modifying the camera's daylight saving time and time zone, the camera will restart.) Camera List(1) Camera Setting AAAA-392501-HYEJT Time Setting Other Setting taptoliveview Change Password Wi-Fi Cameraname Audio Setting Mirror Flip SD Card Event Setting Camera Information Timing Record Other Setting System Setting Tap to live view Choose Other Setting Time Setting Camera Time 2018-07-23 12:02:21 tap to adjust time Click Time Setting Camera Time Zone Select time zone (GMT-5:00)Eas.. Clock for daylignt saving time Choose Select time zone

4 Frequently Asked Questions 4.1 Notes for Wi-Fi configuration of IP camera. 1. Please confirm that your Wi-Fi is 2.4GHz before configuration. 2. The Wi-Fi encryption must be WPA/WPA2. 3. Make sure that no unsupported characters, such as"\`$($[${, are used in the Wi-Fi password and the SSID. 4. Enable the DHCP in the Router. 5. Please place the camera near your router and your phone and connect it to a stable network. 6. The indoor camera will give out a "ding-dong" sound when configuring the Wi-Fi, and so please turn up the phone volume for better configuration. If you need to configure an outdoor IP camera, please power the camera on and press the reset button for about 10 seconds to restore it to the factory. settings before configuration. 4.2 Does the video camera record sound? The App plays alarm videos and full-length videos with sound recorded in the remote video. If the dual-way audio function is not turned on manually during manual recording, there will be no sound when you play back the manually recorded video. 4.3 Why can't dual-way audio work? 1. Check if you turn on the sound Monitor. When using the dual-way audio, please turn up the volume of the camera and the smartphone. 2. Confirm that the APP has permission to access the microphone.(above all, Please make sure your phone isn't on silent mode) If you are still not able to use the dual-way audio after these steps, please reboot or reset the camera and restart it again. 3. The two-way audio does not support speaking on headset and hearing sound simultaneously. 4.4 Why does it still show 0MB even after I have inserted an SD card into the camera? 1. Confirm that the MicroSD card is fully inserted into the camera. 2. Please insert the MicroSD card after the camera is powered off.

4.5 Is it necessary to insert the SD card if I want to use alert email function? No, the alert email can work normally even without the MicroSD card. 4.6 Why is the camera always displaying a black and white video image regardless of whether it is day or night? Reason: You must turn the infrared LED on or adjust the camera s saturation, brightness and sharpness manually on the Web. Solution 1: Reset the camera and reconnect it. Solution 2: Login in to the Web, find Setting--Image-Default, and click Default. 4.7 I can view the camera at home but not on my mobile network when I am outside. What should I do? 1. Download the latest App. 2. Confirm that the smartphone network is working normally. 3. Confirm that the camera is connected to the Internet. 4. Check the phone setting interface and confirm that the TENVISTY APP has the permission to access the Wi-Fi and mobile data. 5. Unplug and plug the camera. 4.10 What should do if I forget the camera s password? For indoor IP camera: Please power the camera on and press the reset button for about 10 seconds to restore it to the factory settings. Please connect the camera to Internet via Ethernet cable or Wi-Fi after having restarted it. The default password of the IP camera is "admin". For outdoor IP camera: Please power the camera on and press the reset button on the camera cable for at least 10 seconds to restore it to the factory settings. The default password for the IP camera is admin. 4.11Whythe Pan & Tilt function lags when I am using my mobile network? The limitations of the mobile network and the camera network lead to slow data transmission. Please change the image quality from HD to SD (for App operation) when using the mobile network.

4.12 I am still unable to record video after having inserted the Micro SD card successfully. How do I solve this? Reason: 1. The SD card is not supported by the camera. The camera only supports FAT 32 format Micro SD cards. 2. The camera's time has changed after having recorded the remote video. Solution: 1. Format the SD card via the APP. 2. Set the camera's time again. 4.13 How to correct time in App? Please choose the correct time zone on the APP and click "Setting Time". The camera would restart after the setting is done. The time would run correctly hereafter. 4.14 How to upload a video recording via FTP? 1. Check whether you have inserted the Micro SD card into the camera. The FTP video upload requires the Micro SD card for caching. 2. Click Setting -- Event setting -- SensitivitySetting, turn on SensitivitySetting. 3. Click Setting -- Event setting -- Save Video to FTP Server, turn on Save Video to FTP Server. 4. Finish the settings about FTP and test it. Attention:Thedurationofthealertvideoisabout15s. 4.15How to use the email alert function? After adding camera in TENVISTY App, please follow belowing steps to set email alert: 1. Click Setting-- Event setting -- SensitivitySetting, turn on SensitivitySetting. 2. Click Setting--Event setting-- Email Alert, turn on Email Alert. 3. Enter the right email address and test to see if it sends the alert successfully. 4. Enable the SMTP for your email account. Attention: If you are using Gmail to receive the alert email, please set a different login authorization for Gmail.

4.16 How to save alert video in the Micro SD card? After adding the camera in TENVISTY App, please do as following steps: 1. Confirm Micro SD card is inserted into the camera correctly. 2. Click Setting -- Event setting -- SensitivitySetting, turn on SensitivitySetting. 3. Click Setting --Event setting--sd-card Recording, turn on SD- Card Recording. Note: The duration of the alert video is about 15s. The Alert Video function is turned off by default. 4.17Why there is no camera on LAN? Please check if your camera and phone are in the same LAN (Local Area Network). 4.18 How can I receive the alert push in my smartphone? Please follow the steps below after adding the camera in the TENVISTY App: 1. Click Setting -- Event setting -- SensitivitySetting, turn on SensitivitySetting. 2. Click Setting -- Event setting -- Alarm Push, turn on Alarm Push. 3. Check the phone settings and ensure that the App has the permission to push notification Attention: 1. If you are using the TENVISTY App for the first time, the App will ask users whether they wish to turn the push notification on after the installation. 2. APP pushes notifications once every minute. 4.19 Is the video saved to the SD card if the camera is disconnected? If you have already enabled the Alarm Video and Real-time Video functions before the camera is disconnected, the video will to be saved automatically and continuously to the SD card. 4.20 What if the camera password is wrong or forgotten? Charge the camera, and use a pin to keep pressing the reset button and hold it for approximately 10 seconds until the camera is restarted. The camera default password is "admin." Attention: If the reset is successful, the camera will make a sound like Ding-Dong.

5.Default Parameters IP address: Dynamic Allocation, the initial address is 192.168.1.88. IP will be allocated automatically by router when camera is connected to net. Gateway: Dynamic Allocation Password: Default password is "admin, and the password is required to change for the first time logging app. 6.Technology Support The instruction doesn t include all problems during IP camera operation. If you meet any other question and don t know how to solve it, please offer following information to our support email. *The model and system version of mobile phone *The version of TENVISTY App *The picture of camera label *The firmware version of the camera *Description, screen snapshots or video of the problem. We will deal with it according to your description and inform you the progress of it by email. -12-

Copyright @2018 TENVIS. all right reserved. All text instructions on product information and services are protected by copyright or other intellectual property, any use of the test instructions without TENVIS s authorization is illegal. Here TENVIS stated, without the license of TENVIS, everyone is prohibited copying the instruction in any way by any means, for transcription electronic, mechanical, optical and other commercial purposes. Disclaimer All information included in the instruction are wrote for reference. Here it asserts that TENVIS Technology Co.,Ltd. won't be held responsible for any inaccuracy. Welcome Thanks for your support to TENVIS IP camera, if you have good suggestions or question to our products, please contact us in time. It's our pleasure to offer you a good service. TENVIS Technology Co.,LTD E-mail: support@tenvis.com Tel: +86-755-89732479 http://www.tenvis.com -13-