Skyline Healthcare Getting Started Guide for New Users Welcome to the Skyline Healthcare network. Below are some helpful directions for accessing our network services as well as contact info for your IT support team. IT Support Contact Information: Website: http://www.vjnetworks.com Support Help Desk: http://support.vjnetworks.com Phone: (845) 510-1876 Email: support@vjnetworks.com For support with Point Click Care logins, password resets or disabled log in please contact your DON or designee. For all other PCC clinical support please email Clinical_Support@SkylineHealthcare.com. Any issues printing or accessing the PCC log-in screen contact VJ Networks. For those without e-mail please contact the VJNetworks support line and follow the prompts. If the entire facility is having internet issues please call Hypercore Networks at 855-979-0495, Option 1 If you are having phone issues please call Skyline's telecom company at (866) 436-1115 or email Telecom@SkylineHealthcare.com If you need help with oncare.net, to obtain cell phone service, or to obtain Cellular internet service for your laptop please call ProProcurements at (201) 215-0805 If you need help with a Careworx Kiosk please call Careworx directly at (866) 765-6674 If you need help with the Q.T.S.O., Q.I.E.S., or C.M.S. websites for M.D.S. submissions please call C.M.S. directly at (888) 238-2122 Specific Email activation and Skyline server access information is found in the rest of this guide below:
Access the Office365 Portal to Change Your Email Password First: 1. Open a web browser (Internet Explorer, Mozilla Firefox, Safari, or Google Chrome) 2. In the address bar (not the search box!) type https://portal.office.com 3. Enter your email address and password 4. Choose Organizational account if prompted 5. The first time you log in you will be prompted to change your password. The default password is Password1 6. It is important to remember your password as resetting it is done manually and will take time. Set up Email on your iphone Follow these directions to set up your Skyline Healthcare email on your iphone: 1. Open Settings, tap 'Mail, Contacts, Calendars' 2. Tap 'Add Account' and select Microsoft Exchange 3. Enter your email address (example: jdoe@skylinehealthcare.com) 4. Enter your password 5. Give it the description "Exchange" and press Next 6. Your iphone will find the Exchange server automatically. If it doesn t, the server is Outlook.Office365.com 7. Select which items you want to sync - you can sync your Mail, Contacts, Reminders, Notes, and Calendar 8. Press Save
Set up Email on your Android Android varies between versions and manufacturers so this guide may not exactly reflect the Android style of your device as it is based on the Samsung Galaxy. Follow these directions to set up your Skyline Healthcare email on your Android: 1. Open the Apps menu and open your Settings app 2. Tap 'Add Account' 3. Select Microsoft Exchange 4. Enter your email address (example:jdoe@skylinehealthcare.com) 5. Enter your password 6. Press Next and then allow it to verify the settings 7. Allow any security message requesting remote control of your device (required) 8. Select which items and with what frequency you want to sync - you can sync your Mail, Contacts, and Calendar with your Outlook 9. Press Next, then Activate 10. If you do not already have a security PIN on your phone it will require you to create one on the next screen Log in to Skyline Virtual Desktop Most of your work will be done in the virtual desktop session. Local files and programs will not be backed up, so it is best practice to keep all your data in the virtual desktop environment. You may use web-based applications such as Point Click Care on either your local desktop or the virtual desktop since all of that data is kept in the cloud. 1. On your desktop will be an icon for Skyline Server 2. The first time you double-click the icon you may see this box:! Check the box that says Don t ask me again for connections to this computer and then hit Connect
3. The next screen will prompt for your login credentials. Choose Use Another Account 4. For the User name type in SKYLINE\ and then your user name that was provided to you. The default password is Changethispassword123 so please change this password the first time you log in. Directions to change this password will be in the next section. 5. The next screen you may see is warning you that the security certificate does not match the name of the server. This is OK. Please check the box that says Don t ask me again for connections to this computer and click YES. 6. The next screen you should see is the virtual desktop itself. As long as you typed in the correct user name and password there should be no more prompts for information.
Changing Your Password on Virtual Desktop You should change your password the first time you log in to the virtual desktop and any time you think someone might have gotten your password. 1. After logging into the virtual desktop (Page 3 of this guide) you can change your password. You cannot reset your password yourself. If you forgot your password, please submit a help desk ticket or ask someone to submit one for you. 2. From the virtual desktop click on Start and choose Windows Security to bring up the login menu. It looks like this: 3. Click Change a password 4. Enter your old password and then enter your new password twice: IT S IMPORTANT YOU REMEMBER YOUR PASSWORD AS RESETTING IS DONE MANUALLY AND WILL TAKE TIME. Activate Office on Virtual Desktop The very first time you open any Microsoft Office app (Word, Excel, Outlook, PowerPoint, etc.) on the virtual desktop you will be asked to activate it for your user account. 1. On the desktop, open Word 2016 2. You will see the window below. Enter your email address in the box and click Next 3. The next screen may ask if you are using an Organizational account or Personal account. Choose Organizational Account.
4. Enter your password for Office365, which you set up on page 1 of this guide. 5. Click Accept Configuring Outlook email on Virtual Desktop Microsoft Outlook will be the primary way you interact with email. These are the basic steps to set it up for Outlook 2016. 1. If you have not already done so, please refer back to page 1 of this guide for directions on how to log into the Office 365 web portal to change your temporary password. Once your temporary password has been changed proceed to step 2. 2. If you have not already done so, perform the steps in the previous section in order to Activate Office 3. After activation is successful, go back to the desktop and open Outlook 2016 4. Outlook will prompt you to Connect your Office365 account that you have already used to activate Office. This will automatically configure your email account. Submitting Help Requests All issues must go through our help desk. Please follow these directions to sign in and create or view a support ticket. 1. Go to our Help Desk Portal: http://support.vjnetworks.com 2. Log in with your email address and password. The default password is Changethispw123 3. You can view your Open tickets on the left side under Open Tickets 4. To create a new ticket, click the Create Ticket button in the upper right corner 5. Step 1: Select I have an issue if you are experiencing a problem with something that is functioning incorrectly. 6. Step 2: Title should begin with your name and it should contain a brief description of the problem. Example: Jeff printer issue 7. Step 2: Problem Description should elaborate on the issue and provide as much detail as possible. Example: The printer in my office is not feeding paper. It sounds like its trying to but I just spins for a while and then says paper jam. This has been happening for the past 3 hours. I have tried unplugging it and plugging it back in again but it did not help. 8. Step 2: Check the box that says Emergency ONLY if this is a critical issue that needs immediate attention. If you submit all of your tickets as an emergency and they are not emergencies we will assume in the future when your ticket is marked as emergency that it is not. You should probably call us for most emergencies. 9. Step 3: Make sure your contact info is correct. If you want us to call you about this issue, please list your phone number.