IN PARTNERSHIP WITH FREQUENTLY ASKED QUESTION (FAQ) 1. General Information 1.1. What is TM- DIMSUM? TM-DIMSUM is a collaboration initiative between unifi TV and DIMSUM with an aim to provide access to DIMSUM for an eligible TM s customer. TM is the carrier billing provider and DIMSUM is responsible for the product and services. 1.2 What is DIMSUM? Dimsum is the latest video streaming service in Malaysia and Brunei. Serving the best Asian content including drama, entertainment, variety, kids, movies, documentary adn news. There is also parental control available for kids and access through multiple devices with a seamless experience. Get the latest dramas and simulcast the country of origin. We offer high quality content online for an affordable subscription fee. 1.3. Does DIMSUM provide subtitles for all content? DIMSUM have subtitles for the majority of their library and are constantly working on adding subtitles for more content. The choice of languages is as follow: - a) Bahasa Malaysia b) English c) Chinese 1.4. How many devices can be connected to the same TM-DIMSUM account? You can connect up to a MAXIMUM of five (5) devices per TM-DIMSUM account. 1.5. Can I access TM-DIMSUM when I am offline? You can download 10 shows via the mobile phone app and access the download shows for up to 14 days without internet connection. 1.6. Can I watch TM - DIMSUM via unifi TV set-top-box? Not at the moment, but will be available soon.
2. Activation of TM-DIMSUM 2.1. Download DIMSUM application 2.1.1. Where can I download the DIMSUM application? Android Play Store ios - App Store PC www.dimsum.my 2.2. Service Activation TM - DIMSUM 2.2.1. Who is entitled to get this offer? This offering is applicable for all new and existing unifi & Broadband (4Mbps & 8Mbps) customers subscription ( Eligible Subscribers ). 2.2.2. Do I have to pay for this offer? Yes, you only need to pay RM10/month to enjoy unlimited access of dimsum content! 2.2.3. How do I subscribe for this offer? Follow simple step as below: - 1) Download Dimsum app at Google Play (Android), App Store (ios) or www.dimsum.my 2) Register and login 3) Subscribe for RM10/month to enjoy unlimited content of dimsum 2.2.4. How do I get my DIMSUM login ID and password? For first time login, you need to register through your email or Facebook in order for you to get your login ID and password. 2.2.5. What should I do if I forgot my ID/password? Follow simple step as below: - 1) Go to Login 2) Select Forgot your password? 3) Enter your registered email then submit 4) You will receive email from DIMSUM to reset password
3. Content Information 3.1. TM-DIMSUM offering 3.1.1. What are the offering(s) of TM-DIMSUM? Dimsum is the latest video streaming service in Malaysia and Brunei. Serving the best Asian content including drama, entertainment, variety, kids, movies, documentary adn news. There is also parental control available for kids and access through multiple devices with a seamless experience. Get the latest dramas and simulcast the country of origin. We offer high quality content online for an affordable subscription fee. 3.1.2. What is the difference between TM-DIMSUM and unifi TV VOD? unifi TV offers the current and latest blockbuster movies straight from the cinemas to you (TV and mobile devices). Selected movies are available in 3D. TM-DIMSUM on the other hand offers thousands of hours of TV Shows & Movies. You can watch TM-DIMSUM on your smart phones, laptops, & tablets. You can even download & watch offline. 4. Services Termination 4.1. How do I terminate my TM-DIMSUM account/subscription? 1) For Android and Web users: Go to My Account/ Subscription History> Cancel 2) For ios users: Go to Settings > App Store > Tap your Apple ID at the top of the screen > View Apple ID > Subscriptions > Cancel 3) For MAC and PC users: Open itunes > Account > View My Account > Enter password or Touch ID (MAC) & Account page, scroll to Settings > Manage Subscriptions > Cancel Subscription
5. Contact us 5.1 DIMSUM Support Any feedback, question, comment or suggestion on DIMSUM, just email DIMSUM at contactus@dimsum.com.my or call DIMSUM at : 1300-88-7827 (Monday to Friday from 8.30am 5.30pm except public holidays) and DIMSUM will sort it out for you. 5.2 Where can I get more info on DIMSUM? For more information regarding the DIMSUM product, please check out the DIMSUM website page here at www.dimsum.my