Administratin and Operatins Cmmittee ERS IT Prtfli Reprt July 15 th, 2014 1
Agenda Infrmatin Technlgy Prjects Summary Applicatin Stats What s Next IT Prtfli 2
Infrmatin Technlgy Prjects Summary Remte Office Phne Cnfiguratin (In Prgress) Infrastructure Review (In Prgress) AccPac Upgrade (In Prgress) Altiris Upgrade (In Prgress) WAS Upgrade (In Prgress) MERITS Optimizatin RAP (In Prgress) Windws 8.1 Upgrade (Cmpleted) Perfrce Upgrade (Cmpleted) Installatin f SAN array at Femrite Data Center (Cmpleted) 3
Applicatin Stats Categry High Pririty Lw Pririty Ttal Current Inventry 21 10 31 PIR 10 0 10 CCR 11 10 21 Pending/Hld 2 4 6 Deplyed(Awaiting Next stage) /Ready fr Prductin 1 0 1 Net Current Inventry 18 6 24 4
What s Next Cntinue WAS Upgrade Cmplete Remte Office Phne Cnfiguratin Cmplete Infrastructure Review MPLM Upgrades (AccPac & Altiris) Optimizatin: Retirement Applicatin Prcessing (RAP) Business Cntinuity Testing at Remte Office Review Security Awareness Plicies and Staff Training 5
Glssary f Terms Applicatins/Acrnyms Definitins: Perfrce: Primary applicatin the develpment team uses t make cde changes t MERITS. It prvides the envirnments fr testing, develpment and CCR/PIR deplyments. AccPac: Accunting sftware that supprts the general ledger Altiris: Asset management sftware the technical team uses t inventry and supprt all IT assets. This applicatin manages updates t cmputers, imaging, and sftware distributin frm a centralized cnsle. Websphere Applicatin Server (WAS): The applicatin server that we use t cnnect Web site users t Member Self Service and ther MERITS related web services. JAVA: The prgramming language that MERITS was develped in and is running. PIR: Prblem Incident Reprt- A persn reprts a bug with the applicatin and requests pririty reslutin CCR: Change Cntrl Request- A persn request a new feature, change r enhancement t MERITS Retirement Applicatin Prcessing (RAP): Functinal mdule in Merits that prcesses retirement applicatins thrugh wrkflw Merits Prgram Lifecycle Management (MPLM): Prcess t upgrade, patch and keep current all f the MERITS related subsystems and ERS business applicatins Strage Area Netwrk (SAN): Primary strage technlgy used t centrally stre all ERS data and manages Disaster Recvery Disaster Recvery Plan (DRP): The technical planning, design and testing f all IT systems and staff t ensure that all technical systems can run at the ff site lcatin in Madisn, WI called Femrite. IT staff des semi annually testing t ensure all applicatins and IT services are up and running within the designated service level bjectives Recvery Time Objective/Recvery Pint Objective (RTO/RPO): These are I.T. service level gals fr the amunt f time it takes t cutver I.T. services t the Femrite lcatin and the pint in time (per the last backup) where we recver at. Currently at 24 hurs recvery time and 8 hurs fr any lss f data. I.T. currently exceeds this expectatin based ff the last 2 tests. 2014-2015 is t reduce the gal t 8 hurs and 4 hurs lss f data. Business Cntinuity Plan (BCP): The prcess that ensure the ERS can cntinue running its services and daily peratins at the Remte Office in the event that the primary lcatin is nt accessible. We engage ERS business users t physically wrk at the Remte ffice lcatin and dcument the results n a reccurring basis. Remte Office (RO): Backup Remte wrk facility lcated at TPP 10850 W. Park Place. It is cnnected t bth the 789 N. Water Street facility and the Femrite Data Center in Madisn, and users can physically wrk there and cnnect t any needed data center. MERITS Optimizatin: Prject apprved in 2012 t g thrugh all 17 applicatin mdules in MERITS and clean up cde, ensure best practices are implemented, SQL stred prcedures fr faster perfrmance, reprting and user experience. It is the clean up f any nn ERS related cde that may have been carried ver frm the riginal jclarety (HP sftware) implementatin. July 15 th 2014 6
Prtfli as f July 1st Prject Health: % Cmplete Prject Pririty Cmplexity (S / M / L) Prject Name Prject Mgr Descriptin G 39% 1 L Websphere 8 Upgrade/ SQL Manchu SQL2012/Websphere8.5/Win2008 upgrade G 50% 2 M Applicatin Optimizatin Manchu Evaluate, assess and implement (Retirement Applicatin Prcess) MERITS Sftware Optimizatin and Strategic Gal: G1 - G7 Status: External Vendr Required: Y/N Actual Start Date Target Cmpletin Date Actual Cmpletin Date Estimates (Hurs) Actuals (Hurs) Hurs Variance = Estimates - Actuals Ttal Hardware/Sftware & Labr Budget ($) Actual Spent-t-Date n Hardware /Sftware & External Labr ($) Estimate t Cmpletin (ETC) (f Hardware/ Sftware & External Labr Csts) G7 IP Y 10/16/13 12/31/14 5,446 1,936 3,510 $313,022 $195,875 $117,147 $0 G7 IP N 9/19/13 2/20/15 1,355 749 606 N/A N/A $0 N/A Clean-up G 35% 3 L AD Clean-Up @ Raynal Active Directry, DNS & IP Clean-up G7 IP N 4/17/14 10/31/14 493 121 372 N/A N/A $0 N/A G 90% 4 L Perfrce Upgrade Jhn G7 IP Y 6/9/14 7/7/14 144 20 124 N/A N/A $0 N/A G 5% 5 L Applicatin Optimizatin Manchu Evaluate, assess and implement G7 IP N 6/9/14 6/30/15 1,620 28 1,593 N/A N/A $0 N/A (Enrllment & Demgraphics) MERITS Sftware Optimizatin and Clean-up G 20% 6 M AccPac Upgrade @ Jhn AccPac Upgrade G7 IP N 6/23/14 7/18/14 25 9 17 N/A N/A $0 N/A G 10% 7 M Altiris Upgrade @ Rgers Altiris Upgrade t 7.5 G7 IP N 6/25/14 8/30/14 80 4 76 N/A N/A $0 N/A G 5% 8 M Install SAN array at Femrite @ Raynal Install SAN array G7 IP N 6/12/14 7/10/14 25 0.5 24.5 $55,270 $55,270 $0 N/A Green = On Target NS = Nt Started OH = On Hld Yellw = On Watch List IP = In Prcess C = Cmplete Red = Needs Management Attentin $ Variance = Ttal Budget - (Actual + ETC) Cmpleted Prjects & Tasks 2014 Finished Hurs / $ Spent Finished Hurs / $ Spent Website Enhancements @ -(Zaffir) 3/10/14 169 hrs / N/A Change Auditr Implement. @ (Raynal) 3/12/14 100 hrs / $871 Windws 8 Upgrade - (Rgers) 3/4/14 300 hrs / $24,880 Audit - Gvernance @ (Reid) 3/10/14 80 hrs / Backup Server Upgrade @ - (Raynal) 3/11/14 74 hrs / $13,802 Audit - General Cntrls @ (Raynal) 3/19/14 63 hrs / Planet Press Upgrade @ (Jhn) 3/28/14 30 hrs / N/A Optimizatin (GBE) -(Manchu) 4/29/14 1296.75 hrs / N/A Veeam 6.1 Upgrade @ (Raynal) 3/28/14 49 hrs / N/A Scial Engineering Audit @ - (Reid) 4/30/14 VCenter Upgrade @ (Jhn) 4/1/14 10 hrs / N/A IT Org. Skills Assessment @ - (Reid) 6/12/14 96 hrs/ $9,280 Disaster Recvery Test @ (Siddiqui) 3/14/14 150 hrs / N/A
Organizatinal/Persnnel Update Administratin and Operatins Cmmittee Tuesday, July 15, 2014 ERS Reclasses and Rergs still in prgress ERS filled its ERS Business Operatins Analyst (f/k/a Database and Research Analyst) psitin Current Member Service Vacancies (2): Recrds Technician II. The tw vacancies have been filled.