Solution Integration Guide for Multimedia Communication Server 5100/WLAN/Blackberry Enterprise Server

Solution Integration Guide for Multimedia Communication Server 5100/WLAN/Blackberry Enterprise Server NN49000-302

Document status: Standard Document version: 0101 Document date: 24 May 2007 All Rights Reserved The information in this document is subject to change without notice The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation All other trademarks and registered trademarks are the property of their respective owners Sourced in Canada

3 Contents How to get help 5 Finding the latest updates on the Nortel Web site 5 Getting help from the Nortel Web site 5 Getting help over the phone from a Nortel Solutions Center 6 Getting help from a specialist by using an Express Routing Code 6 Getting help through a Nortel distributor or reseller 6 About this document 7 Audience 7 Overview 9 Prerequisites 11 Knowledge requirements 11 Capturing integration parameters 11 Establishing the system baseline 13 Wireless Client Manager installation 15 Wireless Client Manager installation prerequisites 15 Wireless Client Manager installation procedures 15 Installing Wireless Client Manager 15 Running Wireless Client Manager scripts 17 BlackBerry Enterprise Server configuration 19 BlackBerry Enterprise Server configuration procedures 19 Creating a service account and mailbox 19 Configuring Microsoft Windows permissions for the service account 20 Configuring Microsoft Exchange permissions for the service account 20 Installing JDBC drivers 21 Installing Microsoft Exchange 2003 System Manager Tools 21 Installing the BlackBerry Enterprise Server 22 Configuring BlackBerry Enterprise Server 28 Adding users to the BlackBerry Enterprise Server 30 Activating the handheld on the BlackBerry Enterprise Server 31 Wireless Client installation 33 Wireless Client installation prerequisites 33 NN49000-302 0101 Standard MCS 5100 40 24 May 2007

4 Contents Wireless Client installation procedures 33 Downloading the Wireless Client application 34 Installing the Wireless Client application 35 Configuring Wireless Client system settings 35 Connecting to the MCS 39 NN49000-302 0101 Standard MCS 5100 40 24 May 2007

5 How to get help This chapter explains how to get help for Nortel products and services Finding the latest updates on the Nortel Web site The content of this documentation is current at the time of product release To check for updates to the latest documentation and software for BlackBerry Enterprise Server for Exchange and Multimedia Communication Server 5100 (MCS 5100), click one of the following links: For the Latest MCS 5100 software Latest BlackBerry Enterprise Server for Exchange software Latest MCS 5100 documentation Latest BlackBerry Enterprise Server for Exchange documentation Go to Nortel page for MCS 5100 software located at: http://www130nortelnetworkscom/go/mainjs p?cscat=software&resetfilter=1&poid=1 2482 http://wwwblackberrycom Nortel page for MCS 5100 documentation located at: http://www130nortelnetworkscom/go/mainjsp?cscat=documentation&resetfilter=1&po id=12482 http://wwwblackberrycom Getting help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: wwwnortelcom/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products From this site, you can: download software, documentation, and product bulletins search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues NN49000-302 0101 Standard MCS 5100 40 24 May 2007

6 How to get help sign up for automatic notification of new software and documentation for Nortel equipment open and manage technical support cases Getting help over the phone from a Nortel Solutions Center If you do not find the information you require on the Nortel Technical Support Web site, and you have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center In North America, call 1-800-4NORTEL (1-800-466-7835) Outside North America, go to the following Web site to obtain the phone number for your region: wwwnortelcom/callus Getting help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service To locate the ERC for your product or service, go to: wwwnortelcom/erc Getting help through a Nortel distributor or reseller If you purchase a service contract for your Nortel product from a distributor or authorized reseller, you can contact the technical support staff for that distributor or reseller NN49000-302 0101 Standard MCS 5100 40 24 May 2007

7 About this document This document describes the planning and configuration steps required for integrating the BlackBerry Enterprise Server (BES) with the Multimedia Communication Server 5100 (MCS 5100) system The following systems and software releases are covered in this guide: BlackBerry Enterprise Server for Exchange Release 41 Multimedia Communication Server 5100 Release 40 This document is intended to be a stand-alone guide, covering the prerequisites to and implementation of a successful BES/MCS 5100 integration A minimum skill set and level of understanding is assumed Audience The intended audience for this document includes network planners, installers, and maintenance personnel NN49000-302 0101 Standard MCS 5100 40 24 May 2007

8 About this document NN49000-302 0101 Standard MCS 5100 40 24 May 2007

9 Overview Figure 1 "MCS 5100/BES integration process" (page 9) shows the sequence of procedures you perform to integrate the BlackBerry Enterprise Server (BES) and Multimedia Communication Server 5100 (MCS 5100) systems Figure 1 MCS 5100/BES integration process Table 1 Task Completion Checklist The tasks in the BES/MCS 5100 systems integration process are listed in Table 1 "Task Completion Checklist" (page 9) Use this checklist to implement the integration Task Reference Install Wireless Client Manager 1 "Installing Wireless Client Manager" (page 15) 2 "Running Wireless Client Manager scripts" (page 17) NN49000-302 0101 Standard MCS 5100 40 24 May 2007

10 Overview Task Configure BlackBerry Enterprise Server Reference 1 "Creating a service account and mailbox" (page 19) 2 "Configuring Microsoft Windows permissions for the service account" (page 20) 3 "Configuring Microsoft Exchange permissions for the service account" (page 20) 4 "Installing JDBC drivers" (page 21) 5 "Installing Microsoft Exchange 2003 System Manager Tools " (page 21) 6 "Installing the BlackBerry Enterprise Server" (page 22) 7 "Configuring BlackBerry Enterprise Server" (page 28) 8 "Adding users to the BlackBerry Enterprise Server " (page 30) 9 "Activating the handheld on the BlackBerry Enterprise Server" (page 31) Install Wireless Client 1 "Downloading the Wireless Client application " (page 34) 2 "Installing the Wireless Client application " (page 35) 3 "Configuring Wireless Client system settings" (page 35) 4 "Connecting to the MCS" (page 39) NN49000-302 0101 Standard MCS 5100 40 24 May 2007

11 Prerequisites Before you begin to integrate the BlackBerry Enterprise Server (BES) and Multimedia Communication Server 5100 (MCS 5100) systems, ensure that you complete the following prerequisites: "Knowledge requirements" (page 11) "Capturing integration parameters" (page 11) "Establishing the system baseline" (page 13) Knowledge requirements A working knowledge of the following systems and principles is required to implement a BES/MCS 5100 systems integration: BES system MCS 5100 system WLAN networking principles Capturing integration parameters Table 2 "Integration parameters" (page 11) provides a list of parameters required to successfully complete the integration Record these parameters during the initial planning phase of the integration Table 2 Integration parameters Parameter Value Description BlackBerry Enterprise Server BlackBerry Enterprise Server IP address BESAdmin username BESAdmin password IP address for the BlackBerry Enterprise Server Service account username for BlackBerry Enterprise Server Service account password for the BESAdmin administrator NN49000-302 0101 Standard MCS 5100 40 24 May 2007

12 Prerequisites Parameter Value Description BlackBerry Enterprise Server name MDS Services username MDS Services password Client Access License (CAL) SRP Identifier SRP Authentication Key Microsoft Exchange server IP address Proxy hostname (if applicable) Proxy port number (if applicable) Proxy SSL Port (if applicable) Tomcat default administrator password Tomcat default publisher password WLAN WLAN SSID WLAN username WLAN password Server name for the BlackBerry Enterprise Server selected in the installation Username for the authentication of the MDS Services Database Password for the authentication of the MDS Services Database License that gives the user the right to access the services of the server Identifies the BlackBerry Enterprise Server to RIM s network Encrypted key that RIM assigns to the identifier of the server The IP address of the Microsoft Exchange Server Hostname of the proxy server you wish to use Port number to be used on the proxy server for communication SSL port to be used for secure communication with the proxy server Password provided for the default Tomcat administrator account Password provided for the default Tomcat Publisher account Service Set Identifier for the Wireless LAN Selected username for the Wireless LAN switch Selected password for the Wireless LAN switch NN49000-302 0101 Standard MCS 5100 40 24 May 2007

Establishing the system baseline 13 Parameter Value Description WLAN IP address WLAN subnet mask WLAN Primary DNS WLAN Default Gateway IP address of the Wireless LAN switch Subnet mask of the Wireless LAN switch Primary DNS for the Wireless LAN switch The Default Gateway for the Wireless LAN switch Establishing the system baseline To successfully integrate voice services, you must first establish the system baseline for the BES and MCS 5100 systems so that the systems are configured and working in a stand-alone environment Use the following table to complete system baselines prior to integration Task Reference Comments Windows 2003 Server with Service Pack 1 is installed Internet Information Services Manager Component is installed DNS and Active Directory Server are available and accessible BES software is Release 41 BES is installed on one server BES is on the domain MCS 5100 Release 40 is configured and running Corporate firewall or proxy is configured to permit the BES to initiate and maintain an outbound connection to the BlackBerry Infrastructure on TCP port 3101 Corporate firewall can resolve Internet addresses using the Domain Name System (DNS) NN49000-302 0101 Standard MCS 5100 40 24 May 2007

14 Prerequisites NN49000-302 0101 Standard MCS 5100 40 24 May 2007

15 Wireless Client Manager installation This section describes the installation of the Wireless Client Manager (WiCM) Wireless Client Manager installation prerequisites Before you begin installing WiCM, ensure that Linux is installed and running on the WiCM server Wireless Client Manager installation procedures The sequence of Wireless Client Manager installation procedures is as follows: "Installing Wireless Client Manager" (page 15) "Running Wireless Client Manager scripts" (page 17) Installing Wireless Client Manager Perform this procedure to install WiCM on stand-alone WiCM servers Step Action 1 Log on to the stand-alone WiCM server as sysadmin 2 Switch the user su root 3 Place the WiCM CD in the DVD-ROM drive 4 Mount the DVD-ROM drive mount/mnt/cdrom 5 Log off exit 6 Log on as nortel 7 Change the directory to /mnt/cdrom NN49000-302 0101 Standard MCS 5100 40 24 May 2007

16 Wireless Client Manager installation cd /mnt/cdrom 8 Install the Wireless Client Manager /WICM_installpl 9 Enter the Wireless Client port number on the WiCM 80 10 Enter the SIP port number on the WiCM 5060 11 Enter the logical IP address of the Session Manager 12 Enter the SIP port number on the Session Manager 5060 13 Enter the logical IP address of the Provisioning Server 14 Enter the port number on the Provisioning Server 8080 15 Enter the admin username on the Provisioning Server 16 Enter the admin password on the Provisioning Server 17 Enter the logical IP address of the MDS Push Server 18 Enter the port number on the MDS Push Server 8300 Note: The port number must match the Web Server Listen Port in the BlackBerry Enterprise Server configuration 19 Enter y to confirm the configuration 20 Log off exit 21 Log on as sysadmin 22 Switch the user su root 23 Change the directory to /mnt/cdrom cd /mnt/cdrom 24 Install the WiCM start, stop, and restart scripts NN49000-302 0101 Standard MCS 5100 40 24 May 2007

Running Wireless Client Manager scripts 17 install -m 755 WICM_startpl WICM_stoppl WICM_restartpl /var/mcp/wicm 25 Install the deploy utility install -m 644 WICMdeployUtilpm /var/mcp/wicm 26 Change the directory to /var/mcp/wicm cd /var/mcp/wicm 27 Run the WiCM software start script /WICM_startpl 28 Enter y to confirm the user information 29 Examine the output and verify that the WiCM process is running 30 Unmount the DVD-ROM drive umount /mnt/cdrom End Running Wireless Client Manager scripts When WiCM is installed, refer to this procedure to use the stop, start, and run scripts on the WiCM server Step Action 1 To run WICM_startpl or WICM_stoppl, log on as root To run WICM_restartpl, log on as root or nortel 2 Change the directory to /var/mcp/wicm cd /var/mcp/wicm 3 Run the WiCM software script Example: /WICM_startpl End NN49000-302 0101 Standard MCS 5100 40 24 May 2007

18 Wireless Client Manager installation NN49000-302 0101 Standard MCS 5100 40 24 May 2007

19 BlackBerry Enterprise Server configuration BlackBerry Enterprise Server configuration procedures The sequence of BlackBerry Enterprise Server (BES) configuration procedures is as follows: "Creating a service account and mailbox" (page 19) "Configuring Microsoft Windows permissions for the service account" (page 20) "Configuring Microsoft Exchange permissions for the service account" (page 20) "Installing JDBC drivers" (page 21) "Installing Microsoft Exchange 2003 System Manager Tools " (page 21) "Installing the BlackBerry Enterprise Server" (page 22) "Configuring BlackBerry Enterprise Server" (page 28) "Adding users to the BlackBerry Enterprise Server " (page 30) "Activating the handheld on the BlackBerry Enterprise Server" (page 31) Creating a service account and mailbox Perform this procedure to create a service account and mailbox Step Action 1 Log on to the BlackBerry Enterprise Server with the administrator username and password 2 In the Windows taskbar, select Start > Programs > Administrative Tools > Active Directory Users and Computers 3 Create an account with the following attributes: For Name, type BESAdmin NN49000-302 0101 Standard MCS 5100 40 24 May 2007

20 BlackBerry Enterprise Server configuration For User location, select create a Microsoft Exchange mailbox For Group membership, select Domain User 4 Give this account the Send As permission for all user accounts in the User container of your Active Directory domain 5 Send a test message to initialize the new mailbox End Configuring Microsoft Windows permissions for the service account Perform this procedure to assign Microsoft Windows permissions to the service account Step Action 1 Log on to the BlackBerry Enterprise Server with the administrator username and password 2 In the Windows taskbar, select Start > Programs > Administrative Tools > Local Security Policy 3 Apply the following permissions to the service account: log on locally with local permissions (if not assigned by default) log on as a service 4 In the Windows taskbar, select Start > Programs > Administrative Tools > Computer Management 5 Add the service account to the local Administrators group End Configuring Microsoft Exchange permissions for the service account Perform this procedure to assign Microsoft Exchange permissions to the service account Step Action 1 At the administrative group level, set Exchange View Only Administrator permission as the minimum access level NN49000-302 0101 Standard MCS 5100 40 24 May 2007

Installing Microsoft Exchange 2003 System Manager Tools 21 2 At the server level, set Send As, Receive As, and Administer Information Store permissions End Installing JDBC drivers Perform this procedure to install the Microsoft SQL Server 2000 Driver for JDBC Step Action 1 Go to the Microsoft Web site: wwwmicrosoftcom 2 Search for JDBC SP3 3 Download the Microsoft SQL Server 2000 Driver for JDBC SP3 to your BlackBerry Enterprise Server 4 Launch and install the JDBC driver End Installing Microsoft Exchange 2003 System Manager Tools Perform the following procedure to install Microsoft Exchange 2003 System Manager Tools Step Action 1 Log on to the BlackBerry Enterprise Server with the BESAdmin username and password 2 Insert the Microsoft Exchange CD in the BlackBerry Enterprise Server machine If the installation does not begin automatically, browse to the root of your CD-ROM drive and click setupexe 3 Select Exchange Deployment Tools 4 Select Install Exchange System Management Tools Only 5 Verify that you have the Required Services installed 6 Scroll down and select Run Setup Now The Microsoft Exchange Installation Wizard appears NN49000-302 0101 Standard MCS 5100 40 24 May 2007

22 BlackBerry Enterprise Server configuration 7 Click Next 8 Accept the license agreement and then click Next 9 For the Action of the Microsoft Component, select Custom 10 For the Action of the Microsoft Exchange System Management Tools Component, select Install 11 Click Next The Installation Summary page appears 12 Review your selections and click Next 13 Click Finish to complete the installation End Installing the BlackBerry Enterprise Server Step Action 1 Click setupexe, located at: C:\Research in Motion\BlackBerry Enterprise Server 41X 2 Accept the BlackBerry Enterprise Server Software License Agreement and click Next 3 For Setup Type, select BlackBerry Enterprise Server with MDS Service 4 For Instant messaging environment, select None, unless one is being used 5 Click Next 6 Accept the Apache License Agreements for Additional Software and click Next 7 Accept the Common Public License Agreement and click Next 8 Verify that the Pre-Install Checklist is complete If there are any outstanding items in the Pre-Install Checklist, click Back and make the necessary changes 9 Click Next The Installation Info page appears See Figure 2 "Installation Info" (page 23) NN49000-302 0101 Standard MCS 5100 40 24 May 2007

Installing the BlackBerry Enterprise Server 23 Figure 2 Installation Info 10 Enter your password for the BESAdmin service account 11 Leave the Installation folder and Log file folders locations as is, unless you choose to have them placed elsewhere 12 For Name, type a name for your BlackBerry Enterprise Server 13 Click Next 14 Select Yes, install MSDE 2000 locally for the option of Install MSDE 2000 and click Next 15 Review the Installation Summary of your BlackBerry Enterprise Server If any installation parameters are incorrect, click Back to make the necessary changes 16 Click Next The installation begins 17 When the installation is complete, click Continue 18 Click Yes to reboot the server NN49000-302 0101 Standard MCS 5100 40 24 May 2007

24 BlackBerry Enterprise Server configuration The Database Settings page appears See Figure 3 "Database Settings" (page 24) Figure 3 Database Settings 19 Leave all Configuration Database parameters as is, unless you wish to change them 20 Click Next 21 Click Yes to create the database 22 When the database is complete, a notification message appears Click OK 23 Enter and confirm a password for the BlackBerry MDS Services database 24 Leave all other parameters as is and click Next 25 Click Yes to create the mdss database 26 When the database is complete, a notification message appears Click OK 27 Click Yes to create the mdss dis database NN49000-302 0101 Standard MCS 5100 40 24 May 2007

Installing the BlackBerry Enterprise Server 25 28 When the database is complete, a notification message appears Click OK 29 Enter the Client Access License (CAL) provided by RIM and click Next The Client Access License is printed on the installation CD 30 Click Test Network Connection If you do not receive a success message, review your network settings and verify connectivity to the internet 31 Click Next 32 Enter the SRP authentication information provided with your software, including: SRP Identifier SRP Authentication Key Host Routing Information (if available) 33 Click Validate SRP Key and ID 34 A message appears, stating that the SRP Identifier and SRP Authentication Key are valid Click OK If you do not receive this message, check that the information is entered correctly 35 Click Next The Microsoft Exchange Server window appears See Figure 4 "Microsoft Exchange Server" (page 25) Figure 4 Microsoft Exchange Server NN49000-302 0101 Standard MCS 5100 40 24 May 2007

26 BlackBerry Enterprise Server configuration 36 Type the IP address or name of your Microsoft Exchange server 37 Check that the Mailbox is your BESAdmin account 38 Click OK 39 In the WLAN SRP Settings page, click Next 40 In the Secure Password page, click Next, unless you wish to override the default secure communication password 41 If you use a proxy server, select the Enable Proxy Settings check box Enter the following proxy server information for your network: Host name Port SSL port 42 Click Next The MDS Services Info page appears See Figure 5 "MDS Services Info" (page 26) Figure 5 MDS Services Info NN49000-302 0101 Standard MCS 5100 40 24 May 2007

Installing the BlackBerry Enterprise Server 27 43 Type and confirm passwords for both Server setting (default administrator) and Publisher setting (default publisher) 44 Leave the Port number settings as is 45 Click Next 46 In the Start Service page, ensure that the Start Service(s) check box is selected 47 Click Start Service The Start Service page appears See Figure 6 "Start Service" (page 27) Figure 6 Start Service 48 In the Start Service(s) Result section, verify that all services started successfully 49 Click Finish End NN49000-302 0101 Standard MCS 5100 40 24 May 2007

28 BlackBerry Enterprise Server configuration Configuring BlackBerry Enterprise Server Step Action 1 Log on to the BlackBerry Enterprise Server 2 In the Windows taskbar, select Start > Programs > BlackBerry Enterprise Server >BlackBerry Manager 3 A message appears prompting you to create a MAPI profile for BlackBerryManager Click OK 4 Enter the Microsoft Exchange Server IP address and click OK The BlackBerry Manager application launches 5 In the Explorer View panel in BlackBerry Manager, select BlackBerry Domain 6 Select the Global tab 7 Select the Edit Properties link in the Main panel The Global Properties page appears 8 Select IT Policy 9 Select IT Policies and click the button for IT Policies 10 In the IT Policies page, highlight the default IT Policy and click the New button The Properties page appears 11 Select the WLAN Policy Group property from the left properties list The WLAN Policy Group Settings page appears See Figure 7 "WLAN Policy Group Settings page" (page 29) NN49000-302 0101 Standard MCS 5100 40 24 May 2007

Configuring BlackBerry Enterprise Server 29 Figure 7 WLAN Policy Group Settings page 12 In the WLAN Policy Group Settings page, configure the following settings to match your WLAN configuration: WLAN SSID WLAN User Name WLAN User Password WLAN IP Address WLAN Subnet Mask WLAN Primary DNS WLAN Default Gateway 13 Click OK 14 Click OK 15 Click OK 16 In the Servers area of the Explorer View panel, select the FQDN for your BlackBerry Server, for example: blackberryinnlabnortelcom:7443/mds NN49000-302 0101 Standard MCS 5100 40 24 May 2007

30 BlackBerry Enterprise Server configuration 17 A security alert message appears Select View Certificate 18 Click the Install Certificate button 19 In the Certificate Import Wizard, click Next 20 Select Automatically select the certificate store based on the type of certificate 21 Click Next 22 Click Finish 23 A security alert message appears, prompting you to install the certificate Select Yes 24 A message appears, confirming that the import is successful Click OK 25 Click OK to close the Certificate window 26 Click Yes to close the original Security window 27 Enter your administrator username and password for the MDS Services database 28 In the MDS Services page, click the Start Service link and wait for the status to change to Normal End Adding users to the BlackBerry Enterprise Server Step Action 1 Log on to the BlackBerry Enterprise Server with the BESAdmin username and password 2 In the Windows taskbar, select Start > Programs > BlackBerry Enterprise Server >BlackBerry Manager 3 In the Explorer View panel in BlackBerry Manager, select the BlackBerry server listed under the Servers tree 4 In the main panel, select the Users tab 5 Under Tasks, select the Add Users link The Select Mailbox page appears NN49000-302 0101 Standard MCS 5100 40 24 May 2007

Activating the handheld on the BlackBerry Enterprise Server 31 6 In the list of available users, highlight the users you wish to add and click Select 7 Click OK to add the selected users End Activating the handheld on the BlackBerry Enterprise Server Step Action 1 Cradle the BlackBerry handheld you intend to assign to the user into the BlackBerry Enterprise Server using the USB port 2 In the Users page in BlackBerry Manager, highlight the user of the handheld 3 In the Device Management area of the main panel, select the Assign Device link The Select a Device page appears, showing one listed device 4 Select the listed device and click OK 5 Disconnect the handheld from the BlackBerry Enterprise Server only when the following two conditions are met: The status of the user changes from Initializing to Running in BlackBerry Manager, and All items listed in the Enterprise Activation screen on the handheld are shown as complete 6 To verify that the handheld is successfully registered to the BlackBerry Enterprise Server, check the status of the VoWLAN If the handheld is successfully registered, it is shown as VoWLAN, with WLAN in blue If WLAN is greyed out, the handheld is not registered End NN49000-302 0101 Standard MCS 5100 40 24 May 2007

32 BlackBerry Enterprise Server configuration NN49000-302 0101 Standard MCS 5100 40 24 May 2007

33 Wireless Client installation This section describes the installation of Wireless Client on the BlackBerry handheld Note: The Wireless Client works only with Java-based devices The supported BlackBerry devices are those in the 62xx, 65xx, 67xx, 71xx, 72xx, 75xx, or 77xx series, which are Java-based Wireless Client installation prerequisites Before you begin installing the Wireless Client on your BlackBerry, ensure that: Your BlackBerry is one of the 62xx, 65xx, 67xx, 71xx, 72xx, 75xx, or 77xx series devices Your BlackBerry mobile device installation is complete Your access is enabled on the Mobile Data System (MDS) component of the BlackBerry Enterprise Server (BES) The Wireless Client is provisioned in your service package Verify this using the Personal Agent For more information, refer to Personal Agent User Guide (NN42020-100) You have your own BlackBerry Desktop Manager, dedicated to your mobile device, running on your PC You are familiar with your telephone menus, navigation, and data entry You have the following information from your system administrator: file server location of the Wireless Client software Wireless Client configuration parameters Wireless Client installation procedures "Downloading the Wireless Client application " (page 34) "Installing the Wireless Client application " (page 35) "Configuring Wireless Client system settings" (page 35) NN49000-302 0101 Standard MCS 5100 40 24 May 2007

34 Wireless Client installation "Connecting to the MCS" (page 39) Downloading the Wireless Client application Step Action Table 3 BlackBerry software folders 1 Navigate to the file server location indicated by your system administrator 2 Based on the model of your BlackBerry and your language requirements, choose the folder name from Table 3 "BlackBerry software folders" (page 34) and drag the folder to your My Documents folder BlackBerry type Language Software folder name Color English color\english Color French color\french Black and white English bw\english Black and white French bw\french Each folder contains the following items: this guide a folder named BB Client Files, containing the appropriate Wireless Client application files for your device: WMClientalx the Wireless Client autoconfiguration (application loader) file WMClientcod the Wireless Client application WMCStartercod the automatic application loader WMCStarteralx the autoconfiguration (application loader) file for WMCStartercod Note: The WMCStarteralx and WMCStartercod files automatically start the Wireless Client after the BlackBerry boots If you prefer to start the Wireless Client manually, do not install these files End NN49000-302 0101 Standard MCS 5100 40 24 May 2007

Configuring Wireless Client system settings 35 Installing the Wireless Client application Step Action 1 Start the BlackBerry Desktop Manager 2 Place the BlackBerry device in the cradle 3 Click Application Loader 4 In the Application Loader Wizard, click Next 5 If the Desktop Manager detects the communication port and the Device Application Selection panel appears, go to step 7 6 In the Communication Port Selection panel, select a communication port and click Next 7 Select any applications that appear in the Device Application Selection panel and click Delete You must delete each item individually 8 In the Application Loader Wizard, click Add 9 Navigate to the client folder in the My Documents folder that you created in the procedure "Downloading the Wireless Client application" 10 Select the files WMClientalx and WMCStarteralx, and click Open 11 Click Next to confirm your application selection 12 Click Finish to complete the installation 13 When the Application Loader Wizard completes the installation, click Close End Configuring Wireless Client system settings Step Action 1 From the BlackBerry desktop, select the Nortel Multimedia Wireless Client icon 2 Select System Settings 3 Configure the host configuration parameters NN49000-302 0101 Standard MCS 5100 40 24 May 2007

36 Wireless Client installation Table 4 Wireless Client system settings Refer to Table 4 "Wireless Client system settings" (page 36) for more information Field Description Example Username MCS account log on name (should be the same as the SIP address) mylogon Password MCS account password For security, an asterisk (*) appears for each character of the password that you type mypwd Domain MCS domain ourdomaincom Wireless Client Manager S1 Wireless Client Manager S2 IP address and port number for the primary Wireless Client Manager server The Wireless Client on your BlackBerry uses the S1 and S2 servers When your device communicates with a server (for instance, by sending an instant message), the Wireless Client detects if the server is unavailable, and then attempts to communicate using the other server If no messages are received from the S1 server in a defined length of time (depending on the value of the Device/Version parameter), the Wireless Client attempts to communicate with the S2 server IP Address and port number for the secondary Wireless Client Manager server Note: The S1 and S2 addresses can be the same if only one Wireless Client Manager (WiCM) server is installed xxxxxxxxxxxx:yyyy where: xxxxxxxxxxxx is the server IP address, and yyyy is the port number xxxxxxxxxxxx:yyyy where: xxxxxxxxxxxx is the server IP address, and yyyy is the port number NN49000-302 0101 Standard MCS 5100 40 24 May 2007

Configuring Wireless Client system settings 37 Field Description Example Voice Mail Server Device/Version Power User Max No of Recent No of Visible Entries in Friends Popup Enter the number to access the voice mail server This enables you to access your voice mail messages directly from the Call Log screen RIM Polling Client: The BlackBerry asks for updates from the MDS server at regular intervals The server timeout for S1/S2 switchover is 5 minutes RIMPUSH default: The BlackBerry receives updates from the MDS server immediately The server timeout for S1/S2 switchover is 35 minutes Note: Setting the Device/Version to RIM causes heavy battery use Yes: Facilitates last name, first name, and partial match searches, as well as performing Manager and Direct Report searches, in the corporate directory (Corp Dir) No (default): Facilitates last name and first name searches in the Corp Dir The number of recent events that you want to display on the main page Range: 1-10 Default: 3 The number of entries that you want to display in the Friends list on the main page Range: 1-50 Default: 7 RIMPUSH No 10 10 NN49000-302 0101 Standard MCS 5100 40 24 May 2007

38 Wireless Client installation Field Description Example Auto Update Presence Auto Clear Presence Clear Presence Interval Yes check box selected: Facilitates automatic presence updating Not selected (default): Disables automatic presence updating Note: Setting Auto Update Presence to Yes results in heavy battery use Yes check box selected (default): Automatically clears the presence notifications from all friends after the Clear Presence Interval expires Not selected Disables automatic presence clearing The time interval (in minutes) for auto clearing presence notifications After this time period expires, the presence notifications are cleared from all friends Range: 1-120 Default: 5 5 4 To change options, scroll to the option and press the Spacebar, or select Change Option from the menu 5 Select Save The client saves the configuration and attempts to connect to the MCS 5100 6 A message appears, asking you if an HTTP connection should be allowed Scroll down and select Don t ask again for HTTP connections 7 Press the Spacebar to select the tap port request check box 8 Select Allow Connection 9 For the next port request, repeat steps 6 through 8 10 Select Save End NN49000-302 0101 Standard MCS 5100 40 24 May 2007

Connecting to the MCS 39 Connecting to the MCS When you launch the Wireless Client, it automatically connects to the MCS 5100 system, and the MCS 5100 main screen appears During connection, the Wireless Client communicates with the MCS 5100 Session Manager to log on to the MCS 5100 network Perform this procedure to reconnect to the MCS or to connect manually Step Action 1 Open the Wireless Client application 2 Select Login A Connecting message appears at the top of the screen as the client connects to the server When the client is connected, a Connected status message appears End NN49000-302 0101 Standard MCS 5100 40 24 May 2007

40 Wireless Client installation NN49000-302 0101 Standard MCS 5100 40 24 May 2007

Solution Integration Guide for Multimedia Communication Server 5100/WLAN/Blackberry Enterprise Server All Rights Reserved Publication: NN49000-302 Document status: Standard Document version: 0101 Document date: 24 May 2007 To provide feedback or report a problem in this document, go to wwwnortelcom/documentfeedback The information in this document is subject to change without notice The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation All other trademarks and registered trademarks are the property of their respective owners Sourced in Canada