Version 17.4 Known Issues
Oracle Commerce Cloud Known Issues Product version: 17.4 Release date: 08-25-17 Document identifier: CCRelnotes1709010402 Copyright 1997, 2017 Oracle and/or its affiliates. All rights reserved. This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws. Except as expressly permitted in your license agreement or allowed by law, you may not use, copy, reproduce, translate, broadcast, modify, license, transmit, distribute, exhibit, perform, publish, or display any part, in any form, or by any means. Reverse engineering, disassembly, or decompilation of this software, unless required by law for interoperability, is prohibited. The information contained herein is subject to change without notice and is not warranted to be error-free. If you find any errors, please report them to us in writing. If this is software or related documentation that is delivered to the U.S. Government or anyone licensing it on behalf of the U.S. Government, the following notice is applicable: U.S. GOVERNMENT END USERS: Oracle programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, delivered to U.S. Government end users are "commercial computer software" pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations. As such, use, duplication, disclosure, modification, and adaptation of the programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, shall be subject to license terms and license restrictions applicable to the programs. No other rights are granted to the U.S. Government. This software or hardware is developed for general use in a variety of information management applications. It is not developed or intended for use in any inherently dangerous applications, including applications that may create a risk of personal injury. If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use. Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered trademark of The Open Group. This software or hardware and documentation may provide access to or information about content, products, and services from third parties. Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle. Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle. For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/ topic/lookup?ctx=acc&id=docacc. Access to Oracle Support: Oracle customers that have purchased support have access to electronic support through My Oracle Support. For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.
Table of Contents 1. Supported Browsers............................................................................................................ 1 Administration interface browser support............................................................................ 1 Agent Console browser support........................................................................................ 1 Storefront and preview browser support............................................................................. 2 2. Known Issues.................................................................................................................... 3 Administration interface.................................................................................................. 3 Storefront................................................................................................................... 6 Agent Console.............................................................................................................. 7 REST APIs.................................................................................................................... 9 Assisted Selling........................................................................................................... 10 Experiments............................................................................................................... 11 Oracle Commerce Cloud Known Issues iii
iv Oracle Commerce Cloud Known Issues
1 Supported Browsers Oracle Commerce Cloud follows Oracle s standard policy for browser support: http://www.oracle.com/ technetwork/indexes/products/browser-policy-2859268.html. This section lists the specific versions of each web browser qualified for use with Oracle Commerce Cloud. It includes the following topics: Administration interface browser support (page 1) Agent Console browser support (page 1) Storefront and preview browser support (page 2) Administration interface browser support The table below shows specific versions of major browsers on which the administration interface has been qualified. Browser Windows 7/8/10 Mac Firefox 53.0.3 53.0.3 Microsoft browser Firefox ESR: 52.2 IE 11.0.9600.18697CO Windows 10: Edge 25.10586.672.0 Not available Chrome 59.0.3071.86 59.0.3071.86 Safari Not available macos 10.12 (Sierra): 10.1.1 Agent Console browser support The table below shows specific versions of major browsers on which the Agent Console has been qualified. 1 Supported Browsers 1
Browser Windows 7/8/10 Mac Firefox 54.x Not qualified Firefox ESR: 52.x Microsoft browser IE 11.x Not available Windows 10: Edge 25.x Chrome 60.0.3112.x 60.0.3112.x Safari Not available macos 10.12 (Sierra): 10.1.1 Storefront and preview browser support The table below shows specific versions of major browsers on which the storefront and the preview feature have been qualified. Note that custom widget development may affect the browser versions you can support for shoppers using your storefront. Browser Windows 7/8/10 Mac Mobile/Tablet Firefox 52.3.0 53.0.3 Not supported Microsoft browser IE 11.0.9600.18738CO Not available Not supported Windows 10: Edge 25.10586.672.0 Chrome 59.0.3071.115 59.0.3071.104 Android 6.0.1 Safari Not available macos 10.11 (El Capitan): not qualified macos 10.12 (Sierra): 10.1.1 iphone: ios 10.2 ipad: ios 10.2 Wish list feature: 8.0.8 2 1 Supported Browsers
2 Known Issues This section describes known issues with Oracle Commerce Cloud. Workarounds are provided where possible. Bug numbers from Oracle s issue tracking database are also included if these are available. Administration interface (page 3) Storefront (page 6) Agent Console (page 7) REST APIs (page 9) Assisted Selling (page 10) Experiments (page 11) Administration interface This section describes known issues in the Oracle Commerce Cloud administration interface. 26558571 When partial payments are enabled, IIN promotions should not be applied. There are two ways to configure split or partial payments, and these configurations affect IIN promotions differently. If you configure partial payments by providing one payment, performing authorization, and then providing another payment and authorization, IIN promotions will not be applied. If you configure partial payments by providing all payment information at once, IIN promotions can still be applied. However, it is recommended that you do not use partial payments and IIN promotions together as unexpected behavior may occur. 26528637 IIN promotions are not applied to accounts configured with approvals If an account is configured to use any form of approval criteria, the account will not receive any IIN promotions, whether the current order requires approval or not. CCVS-1327 Multi-level Items that include the same product must be priced the same way by an external product configurator If you are working with an external product configurator system that supports a hierarchical structure for items available for purchase on your Commerce Cloud store, multi-level items that contain the same product must be 2 Known Issues 3
priced the same way by the product configurator system. If the items are priced differently, they will be merged into a single multi-level item and only one of the prices will be applied to the merged item. This can cause unexpected results. Workaround: Price multi-level items that include the same product the same way in an external product configurator. 26368220, 26368223 You cannot drag a product or collection to a part of the collection tree that is not currently visible (Safari and Firefox 52 only) If you are working with the administration interface in Firefox 52 or any version of Safari, when you try to drag an item to a place on the tree that is either above or below the collections that are currently visible, the tree does not scroll to show more collections. Workaround: Add a product to another collection on the product s Collections tab. Reorder collections using the keyboard. 22017846 The administration interface does not display in Norwegian (no) for some Norwegian micro-languages If the browser s preferred language is Norwegian Nynorsk (nn) or Norwegian Bokmal (nb), the Commerce Cloud administration interface should display in Norwegian (no). However, the administration interface displays in other languages, most often English. Workaround: Select Norwegian (no) as the browser s preferred language. 21546398 Accented characters in passwords prevent users from logging into the administration interface Administration interface users can successfully create login passwords that include uppercase and lowercase accented characters, but then cannot log into the administration interface with those passwords. Workaround: Do not use accented characters in administration interface passwords. 22490376 Coupon codes that start with < or > cannot be deleted You can create and save coupon codes that begin with < or > characters, but you cannot delete these coupon codes later. Workaround: Do not start a coupon code with the < or > characters. These characters can appear anywhere else in the coupon code, though. 24664039 Import lets you create and updates products with no list price Oracle Commerce Cloud allows you to import products with blank list prices in the CSV file. If the import updates existing products in your catalog, their list prices are changed to 0. Workaround: Reset the null prices by importing the products again, this time with the correct list prices for each price group your store supports. 23018839 Exporting a coupon batch adds items to the Updates to Publish list If you export a coupon batch, Commerce Cloud adds entries for the coupon batch and its promotion to the Updates to Publish list, even though exporting the batch is not a publishable change and there is no need to publish the items. 4 2 Known Issues
23654293 Internal IDs are sometimes displayed for promotion types on the Marketing tab The names of promotion types in the New Promotion menu and a new promotion s details page are sometimes replaced by their internal IDs. Workaround: Clear your browser s cache. This restores the display of promotion-type names. 21852664 When the prices for all a product s SKUs override and are higher than the inherited product list price, sorting products by price produces unexpected results If you override the inherited product list price for all a product s SKUs with a higher list price, then sort by price on a collection that contains that product, its place in the sorted list is based on the product price. The product s place in the list should be based on the lowest SKU price. Workaround: Do not make the list prices of all a product s SKUs higher than their parent product s list price. CCAD-888 The value of a property in the base product type overwrites the value of a property added to a custom product type when both properties have the same ID Each property ID must be unique within your catalog, though the Oracle Commerce Cloud interface does not always prevent you from creating multiple properties with the same ID. If a property in the base product type and a custom property in a custom product type have the same property ID, the value of the property in the base product type always overwrites the value of the property in the custom product type. Workaround: Make sure each property ID is unique within your catalog. 20397746 When adding an image to a product or collection in Firefox, pressing the ESC key closes both the operating system s file-upload dialog and the product or collection modal dialog When you upload individual images on the Media tab for a product or collection in Firefox, the operating system s file-upload dialog launches so you can pick an image to upload. If you press the ESC key to close the file-upload dialog, the product or collection modal dialog also closes. Workaround: Close the operating system s file-upload dialog with the Cancel button. CCAD-2486 Hidden files are included in the upload report when you upload a ZIP file created with a Mac If you compress media files in a ZIP file with a Mac, a number of hidden files (a.ds Store file and a hidden file for each media file) are created in the ZIP. When you upload the ZIP file, the upload summary lists the hidden files as files with errors. Workaround: Download the full report to see if any media files caused errors, or if all errors are related to hidden files. 26110856 The order link sent within the order placed email may direct the shopper to a default site Upon placing an order and receiving an order placed email containing an order link, when a shopper clicks the link they may be directed to a default site rather than the one where the order was actually created. For example, let s assume that Site A has a default language of English and an additional supported language of French. When a shopper places an order in French and receives the order placed email containing the order link, opening the link displays the site in English and not French. 2 Known Issues 5
SiteMetaDataService().getExtensionSiteSettingsAsJson() returns the disabled gateway details Before changing the generic gift card extension to the Chase gift card, the generic gift card must be disabled. If this is not disabled then the site view model will populate the validations from the generic gift card extension. 21851931 Text Snippets are not displayed when the English country-specific locales en_ca and en_au are set in the language picker When en_ca or en_au are selected, the Text Snippet Type drop down view does not display and only the user assistance text is displayed. Workaround: Ensure the language picker is set to English without specifying an English variant. 25136581 Cloned web content widgets reference the same rich text element as original widgets When a web content widget that contains a rich text element is cloned, the clone references the same rich text element as the original widget. However, the clone should have its own copy of the rich text element so it can be independently edited. 25140281 Cannot use keyboard to access Searchable Field Ranking and Thesaurus In Microsoft Windows 10, when you use the Chrome, Internet Explorer 11, or Microsoft Edge browsers, you cannot use the keyboard to access the items in the left-hand navigation list of the Search tab. Because of this issue, you cannot use the keyboard to access Searchable Fields Ranking and Thesaurus. 24611123 The Oracle Integrations page on the Settings tab is not translated into German or Simplified Chinese If your browser language is set to German or Simplified Chinese, the text displayed when you select Oracle Integrations from the side menu on the Settings tab is displayed in English rather than the selected language. 25768488 Avoid using commas in the values of audience rules If you use a comma within a value of a rule in an audience definition, you might get unexpected results. For example, if you enter a single value with a comma, the resulting rule contains two values instead of one. A value entered as green, lime results in two values: green and lime. Workaround: Avoid using commas in rule values. Storefront This section describes known issues in the storefront. 21854293 Error notifications do not clear after resolving the errors on checkout and cart pages On the store s cart and checkout pages, several error messages remain visible after the errors have been resolved. 22911731 Using pagination controls on the product listing page displays 404 message Style based products which span several pages may display a 404 error message as their pagination controls fail. 6 2 Known Issues
Workaround: Turn off style based listing in the Product Listing widget. 26558568 Unable to complete the payment for a Pending Payment order after deleting the product If a product is deleted while an order is in pending payment status, then that order cannot be completed. Shoppers are unable to place the order, even though they may have other items that are available, as inventory checks fail. Shoppers need to refresh such orders so they can be submitted. 26536024 When switching to pay by invoice, the IIN promotion is not cleared When a shopper switches the payment type to pay by invoice, all IIN promotions should be cleared before checkout can occur. However, when a shopper switches payment type to pay by invoice, if IIN promotions are associated with the item, the promotions are not cleared. Workaround: Return to the invoice payment options and remove the credit card number. Doing this starts a new pricing operation and removes the IIN promotion. Agent Console This section describes known issues and workarounds for Oracle Commerce Cloud Agent Console. 21856044 Agents are unable to use email address as a criterion when searching Agents are unable to search for unregistered shopper orders (or anonymous shoppers) using their email address as search criteria. Workaround: Use other search criteria, such as Order ID or Shipping Address, when searching for orders created for anonymous shoppers. 21860980 The session timeout warning is not shown The warning is not shown to the shopper if the session is about to expire. Workaround: The system shows the login page again. The agent can log in again to continue. 23339460 For some BOGO promotions, tax is calculated incorrectly In certain cases with multiple items, the tax refund being calculated does not add up to the order total. Workaround: Adjust the tax refund amount in the Refund Adjustment screen. 23654943 The promotion is not adjusted when returning the main item from the order In an order with a BOGO promotion, if the free items are returned first and then the main item is returned, the promotion adjustment does not occur. Workaround: The refund amount can be manually adjusted. 23713756 Free gift added as a gift-with-purchase promotion is not automatically removed The free gift added as a gift-with-purchase promotion is not automatically removed when any price override happens on the main item. 2 Known Issues 7
Workaround: The gift can be manually removed from the order. AA-4399 Internal attribute value is not retained The internal attribute value at the order level is not retained once the order is placed. 24354943 Pricing failure message with repeated application of gift-with-purchase promotion coupon If the same gift-with-purchase promotion is applied again through a coupon, though this promotion is not getting applied, a pricing failure message is displayed, which is not consistent with other item level promotions. Workaround: Remove the already-applied promotion and try making a pricing call again by either updating the quantity or selecting the address, which allows checkout to continue. 24424565 Unable to edit addresses for anonymous orders When editing an order placed by an anonymous shopper, the shipping address cannot be edited. Workaround: Add a new address in those cases where the address must be edited. 24664035, 24677635 Inaccurate refund calculations for shipping to multiple addresses During a split shipping scenario, the refund calculations are not accurate when promotions are applied or when using price override. Workaround: Refunds need to be adjusted manually to ensure that correct refunds are made. 25339547 Scheduled Order instructions are not sorted as expected Scheduled Order instructions are not sortable in reverse chronological order of the date on which an order is updated. 25726128 Deleted site order details are not loaded In a multi-site environment, for orders created in any available non-default site, when the site is deleted and an order ID for that site is searched, the order details page is not loaded. 26484491 All items are marked as out-of-stock if one item is not available This issue occurs when an order requiring approval contains back- or pre-orderable items along with in-stock items. Once the order is approved, but before the order is finally placed, if one of the back- or pre-orderable items is marked as out-of-stock, all items are given the status of Not Available, including the in-stock items. 26484350 Explicit promotion is removed when an incomplete cart is opened This issue occurs in situations when using an account associated with a site, and with an order level promotion assigned to the site. When an incomplete order is opened from the buyer s profile page, the explicit promotion is changed to an implicit promotion. When the pricing call is made, the promotion is removed. 26484494 Item shown as preorderable despite having in-stock quantity This issue occurs when editing an order initially placed containing in-stock items. If the item is then updated to change any future quantities of this item to pre-orderable and the previous order is edited, the ordered item is changed from in-stock status to pre-ordered. 8 2 Known Issues
26484500 Wrong quantity shown in order items with split shipping This issue occurs when shipping order items to different addresses. Once the order is placed and, during the remorse period, the order is edited, the quantity shown under price column in order items table does not reflect the quantities shipped to their respective addresses. 26621603 AvailabilityStatus not shown properly in Add from Catalog product details page This issue occurs with the preorderbackorder flag enabled and the preorder / backorder inventory set for products in the catalog. From the Create Order page, clicking the Add from catalog button displays the product list. The product availability status for the assigned products fails to show them designated as preorderable and/ or backorderable. Issues with loading spinner added as part of payment pricing The spinner issues include: Being able to continue keyboard operations with the spinner displayed. With an account-based order requiring approval, after approving the order, and entering credit card number, the spinner is not displayed. 26621604 Global Email Preferences switch is displayed as off This issue occurs on the shopper profile page after clicking the I want to get email updates from one/all sites check box. Clicking the Address Book tab and clicking the Details tab again shows the check box as cleared. 24011012, 24011026, 24011045 Incorrect refund and exchange calculations with volume pricing When volume (bulk and tiered) pricing is set for sale price and list price is set for simple pricing, returns/ exchanges do not calculate properly. Workaround: Adjust refunds and exchanges manually to ensure correct transactions are made. 26536024 When switching to pay by invoice, IIN promotion is not cleared This issue occurs when the pay by invoice method is included on the Create Order page, and an international Issuer Identification Number (IIN) promotion is set up. With a qualifying order and the promotion applied, if the shopper selects the Invoice method, the shopper is not able to place the order. Workaround: Return to the invoice payment options and remove the credit card number. Doing this starts a new pricing operation and removes the IIN promotion. 26587461 Tax is not calculated as zero for a shopper with tax exemption code This issue occurs with the tax processor enabled and an order is created for a shopper who is tax exempt. Adding order items and selecting the shipping method results in the tax amount still being displayed. Workaround: Adjust refunds and exchanges manually to ensure correct transactions are made. REST APIs This section describes known issues in the Oracle Commerce Cloud REST APIs. 2 Known Issues 9
25768491 Change to error code when setting defaultlocaleid of a site object to null In versions of Oracle Commerce Cloud prior to 17.2, using the updatesite endpoint in the Admin API to set the defaultlocaleid property of a site object to null resulted in the following error: { } "errorcode" : "27000", "message" : "Failed to get the locale with ID null", "status" : "500" In version 17.2 and above, the following error results instead: { } "errorcode" : "30003", "message" : "Missing required property: defaultlocaleid", "status" : "400" 25839951 Requests from Postman HTTP client on Chrome browser fail If you issue API calls using the Postman HTTP client that runs in the Google Chrome browser, you may receive 403 (Forbidden) errors. These errors are due to Postman including an Origin header that is rejected by Commerce Cloud. Workaround: There are several workarounds available, including configuring Commerce Cloud to accept the default Origin header, using Postman Interceptor to explicitly set the Origin header to a different value, or using the Postman native application (which does not send an Origin header). For more information, see the following support document: https://support.oracle.com/rs?type=doc&id=2245936.1 26567677 Audience rules don t work for Shopper Type and B2C users where profiletype=null The Shopper Type property is not available in 17.4. If you are an account-based customer, and created an audience that used the Shopper Type property in a rule prior to 17.4, when you upgrade to 17.4 and open the audience in the Audiences interface, the rule will return an error. Workaround: Open the audience in the Audiences interface and remove Shopper Type property or the rule containing the Shopper Type property. Assisted Selling This section describes known issues and workarounds for Oracle Commerce Assisted Selling Cloud Service. CCAS-2135 Issue when refunding shipping In Oracle Commerce Assisted Selling Cloud Service, while processing a return for an order that has multiple quantities of the same item that were shipped to different locations, the sales associate will not be able to 10 2 Known Issues
tell that the individual items were sent to different shipping addresses. Instead, the items on the order will be represented as different selectable items. If the associate refunds the shipping cost, the shipping fees may not be associated with the correct shipping group. Experiments This section describes known issues and workarounds for Oracle Commerce Experiments. EE-7917 Experiments icon not displayed when Design tab selected The flask icon to open Oracle Experiments is not initially displayed when the Design tab is selected in the administration interface. Without this icon you are unable to access the Oracle Experiments UI. Workaround: Select a different layout to refresh the connection to Oracle Experiments and display the icon in the Design tab. 2 Known Issues 11
12 2 Known Issues