TELSTRA T-HUB 2 UPGRADE GUIDE

TELSTRA T-HUB 2 UPGRADE GUIDE

LET S GET THIS SHOW ON THE ROAD This guide will help you walk through the upgrade process to the latest T-Hub 2 software as well as highlight some of the improvements that you will come across. If you are requiring technical support, refer to T-Hub 2 FAQs or the T-Hub 2 online forum at Crowd Support. As always the T-Hub 2 Technical Support team is available on 1300 136 841 to assist with any technical queries. 2

WHAT S INSIDE 04 T-Hub 2 upgrade overview 05 Before upgrading 06 Upgrade process 14 Upgrade completed 19 Applications on the T-Hub 2 35 T-Hub 2 support 3

T-HUB 2 UPGRADE OVERVIEW I ts time to upgrade your T-Hub 2. You ll notice the improvements and benefits immediately: - Improved interactive performance within applications (feels quicker, browser pages load faster) - Improvements to key application such as the Browser, Contacts, Email and Calendar - Introduces new features that support applications such as MOG music streaming and BigPond Movies - Brand new screens will appear across the majority of all applications and home pages - Ability to switch between multiple applications (multi-tasking) Figure 1. T-Hub 2 Home page Not only will the upgrade introduce improvements, but it will ensure that the T-Hub 2 is better placed to take advantage of new applications designed for the larger screen. 4

BEFORE UPGRADING Before you start upgrading your T-Hub 2, it is important that you are aware of a few simple measures you can take to save your personal information. The majority of all your settings, user data such as photos and preloaded applications will not be deleted as part of the upgrade. However, the following applications/settings will not be kept: 3rd party widgets/shortcuts you have installed will be deleted from the T-Hub 2 Home pages. They can be re-loaded after the device has been upgraded. Personalised settings of third party applications you may have installed may not be retained. This is dependent on the application. The ringtone settings for incoming and internal calls are not retained. Telephone 1 and Telephone 2 will become the default settings respectively after the upgrade. Screensaver timeout settings may not be maintained. If the screen saver setting you previously had cannot be assigned to the new set of timeouts, the screensaver timeout will be set at 30 minutes by default. Wallpapers will be set to the new default. You will be required to manually update the wallpaper after the upgrade. As part of the upgrade process the TuneIn Radio and Browser applications will be replaced, which also means that any historical data, favourites or bookmarks related to these applications will be automatically deleted. However, there are steps that you can take prior to upgrading your T-Hub 2 to backup this information. Browser the browser is being replaced by the standard Chrome browser. History, cookies and bookmarks information will be deleted. To save the bookmarks, you can install a 3rd party application, e.g. Bookmarks I/O, from the Google Play Store. This will save your bookmarks to the T-Hub 2 and make them available again to the Chrome browser after the upgrade. For step by step instructions on how to backup your bookmarks using the Bookmarks I/O refer to the Google Play Store or alternatively refer to the T-Hub 2 Upgrade FAQs. Handy Hint: If your default browser on your computer is Chrome, upon logging into the new Chrome browser on your T-Hub 2 after the upgrade, the favourites saved on your PC will be downloaded to your T-Hub 2. TuneIn Radio The TuneIn Radio application enables you to save your Favourites to an online account. If you have not done so, set up a TuneIn account by selecting the Menu icon and select Accounts. Your favourites will be available online and available to import back onto the T-Hub 2 after you upgrade your T-Hub 2 and log into the TuneIn Radio application. For more information on how to save your favourites, refer to the T-Hub 2 Upgrade FAQs. 5

UPGRADE PROCESS Ensure that you have backed up your browser bookmarks and TuneIn Radio favourites before proceeding with the upgrade process if you wish to keep them, as these will be deleted during the upgrade process. To begin the upgrade process, from the T-Hub 2 Tablet home page, select: Settings ->About phone -> Telstra firmware and select Check update. The tablet will indicate if there is an update available. Upon accepting to download the update, the tablet will start downloading the software. If there are a number of tablets downloading the update simultaneously, you may be advised that the current software on your tablet is up to date and that an update is unavailable. You can try to download the update again at a later time Handy Hint: As the download is quite large (approximately 200MB), make sure that you are near your Wi-Fi modem/router. It will take a few minutes to download the update and will not count towards your usage. 6

AFTER THE UPDATE As with previous updates, once the update is downloaded, the tablet will turn off for about a minute and then automatically turn on again. Unlike previous updates, you will be required to step through the Installation Wizard to confirm your details. This will take between 5 to 10 minutes. INSTALLATION WIZARD You will notice a few changes immediately after the upgrade: 1. The menu bar on the right hand side of the tablet is also displayed as icons in the bottom of the Tablet screens notification bar. 2. The Wi-Fi, phone status and any alert that was previously on the tablet prior to the upgrade will be presented. Figure 2. Notification bar Take your time to become familiar with the new layout and begin the process of stepping through the details you had previously entered prior to finishing the Installation Wizard. Handy Hint: Prior to stepping through the Installation Wizard, you must have the T-Hub 2 Base Station or T-Gateway turned on. You must also have your Wi-Fi modem/router turned on and nearby. 7

Step 1 of 5 - Connections To step through the Installation Wizard, check that your wiring is correct and select the [Start] button. If you have a T-Gateway, select the touch for alternative setup to ensure that you have wired your T-Gateway correctly and then select the [Start] button. Handy Hint: If you are using a T-Hub 2 Base Station, you need to connect it to the Wi-Fi modem to download and install the handset update. T-HUB 2 SETUP Connect your T-Hub 2 components as shown here. It is important to connect the yellow ethernet cable to your phone base station to get software updates. If you have a T-Gateway touch for alternative setup diagram. Start Base Station Telephone Line Handset Small power adapter Small power adapter DECT DECT Tablet Ethernet DECT & Wi-Fi Wi-Fi Large power adapter Wi-Fi Gateway Figure 3. T-Hub 2 Base Station setup 8

T-HUB 2 SETUP Connect your T-Hub 2 components as shown here. If you do not have a T-Gateway touch for alternative setup. Handset Small power adapter DECT Wi-Fi & DECT Tablet Start T-Gateway Large power adapter Wi-Fi & DECT Figure 4. T-Gateway configuration 9

Step 2 of 5 - Phone setup When you press the [Start] button on the previous screen the tablet will begin to search for all the tablets and handsets registered to your T-Hub 2 Base Station or T-Gateway. The home phone number previously registered will be displayed. Select the phone number to correct it if you need to. Figure 5. Phone setup Select [Wi-Fi] to move to the next screen and confirm your Wi-Fi details. 10

Step 3 of 5 Setup Wi-Fi Check that the Wi-Fi settings are correct. The text Connected will be displayed if you were connected to your Wi-Fi modem/router before the upgrade. If your Wi-Fi modem is not connected, select it and follow the onscreen instructions to connect to it. Figure 6. Wi-Fi connected Select [Localisation] to continue. 11

Step 4 of 5 - Time zone and Location Figure 7. Localisation Check that the postcode and time zone settings are correct. We recommend that you select Automatic date and Time and Automatic time zone if you have not done so already. Select [Account] to confirm your account details 12

Step 5 of 5 - Account Details The BigPond account details that you previously setup will be displayed. If you have not previously setup your BigPond account on the T-Hub 2 Tablet, you won t be able to send SMS or access your voice messages using Voicemail. You also won t be able to send and receive email from your BigPond account. To setup your BigPond account, enter the details, select [Sign in] and follow the onscreen prompts and automated voice recordings. Otherwise select [FINISH]. You have now upgraded your T-Hub 2. Figure 8. Account settings 13

UPGRADE COMPLETED Take a few moments to become familiar with the new design and the changes. As you start navigating the screen you will come across tips for interacting with the tablet. HOME PAGES Key changes that you will notice the first time you use the T-Hub 2 Tablet: 1. Back and Home - these are now included in the notification bar. Handy Hint: Hardware buttons will continue to function. 2. Recent apps - jump from one task to another using the list in the notification bar. The list pops up to show thumbnail images of apps used recently. Tapping a thumbnail switches to the app. 3. Notifications - have been move from the top of the screen to the bottom of the screen. Notifications are displayed by touching the notification bar and dragging up. 4. Create Folders - folders allow you to group apps and shortcuts logically. 5. Customisable Quick Launch Bar the People app is included by default. 14

Figure 9. T-Hub 2 Home page Figure 10. Recent applications 15

APPLICATION DRAWER The various applications available on the tablet are available by touching the Apps drawer icon. The key differences you will notice include: 1. Access to the widgets within the Applications drawer. 2. Access Google Play Store within the Applications drawer 3. Scroll left to right rather than up and down. Figure 11. Application drawer 16

NOTIFICATIONS AFTER THE UPDATE Insufficient Memory Notification Once you have completed the upgrade you may receive a notification in the notification bar alerting you that there is insufficient memory on the tablet. You need to address this to be able to download updates for the existing apps and games installed on the tablet and to download new ones. As part of the upgrade, the space allocated to save downloaded games and applications can now be merged with the 1GB allocated to video, music and photos on the tablet, giving you up to 1.3GB to save games and applications. To enable this feature, you ll need to perform a device reset of the tablet. Step 1. Go to Settings->Backup & reset. Step 2. Scroll down and select Factory data reset and follow the onscreen instructions. The tablet will turn off for about a minute and turn on again automatically. Step 3. Step through the installation wizard when prompted. As you will be required to step through the Installation Wizard again, make sure that you have the T-Hub 2 Base Station turned. Step 4. To re-install the applications you had previously downloaded, log into the Google Play Store at www.play.google.com and select the My Android Apps tab. You will see the list of applications and games that you had previously installed. To re-install the application, select the application and select Install. 17

Voicemail Notification You may receive a notification in the notification bar alerting you that your Voicemail application has not been setup. Select this notification to be stepped through the process of setting up Voicemail. By completing this step you will also be able to send SMS from the tablet. Figure 12. Voicemail notifications 18

APPLICATIONS ON THE T-HUB 2 NEW APPLICATIONS ON THE T-HUB 2 A number of new applications are optimised for T-Hub 2 as part of the upgrade. They can all be downloaded from the Google Play Store or TelstraOne. BIGPOND MOVIES BigPond Movies - Watch Hollywood blockbusters, award-winning Australian films and an incredible selection of TV shows from BigPond Movies on your Telstra T-Hub 2. With a library of over 4,000 movies and TV episodes and still growing, it s like having a movie store at your finger tips. MOG subscribe to MOG music streaming service with a catalogue of over 16 million songs and loads of clever features you ll have access to all the music your household wants. The following applications have been preloaded onto the T-hub 2 tablet. AFL Catch every game of the 2013 AFL Toyota Premiership season, Finals, and NAB Cup LIVE with the AFL Live Official App on your T-Hub 2. WHEREIS EVERYONE Find friends and family on a detailed Whereis Map and share your location with them. 19

APPLICATION CHANGES PHONE New layout, new ringtones and additional features enhance the Phone application Greater set of ringtones to select from, for both incoming and internal calls New feature customers can ignore an incoming call and respond with an SMS (SMS needs to be activated on the device) Figure 13. Incoming call 20

TABLET REGISTRATION To register the tablet to a T-Gateway or T-Hub 2 Base Station in the future, the registration process has been moved from Settings to Phone options. Step 1 - Open the Phone application and select the Options icon on the top right hand corner of the screen Step 2 - Select Settings Figure 14. Phone options 21

Step 3 Select Touch to register devices and follow the onscreen instructions Figure 15. Tablet registration 22

CALENDAR The calendar application has been refreshed with a new layout and improvements to the way you navigate between events. Zoom in/out capability whilst in daily, weekly calendar view Colour coding used to represent multiple email/calendar accounts Figure 16. Calendar Important Note: If you don t have BigPond Email with Outlook.com you will not be able to import and synchronise your calendar events. You ll need to upgrade to Outlook.com by following the upgrade instructions https://messaging.bigpond.com/update/ 23

BROWSER The Browser has been replaced with Chrome: Have up to 16 different browser windows (tabs) to be active at one time Automatically sync your bookmarks with your PC if you use Chrome on your PC View the full desktop versions of web sites, rather than the mobile version (dependant on web site) Figure 17. Browser options 24

GMAIL A number of new features and layout make the Gmail application easier to use. Offline search capability 2 line preview view Improved auto-completion of recipients, helps with finding and adding frequent contacts more quickly For easier input of frequent text, you can now create quick responses and store them in the app, then enter them when composing Swipe left or right to switch between Gmail conversations/emails Figure 18. Gmail 25

PEOPLE The People application replaces the Contacts application, bringing a new layout and a number of new features, including: Richer profile information Large profile picture Status updates, events, stream items Connect to social networks Figure 19. People application 26

CAMERA, VIDEO AND GALLERY A number of changes have been made to the camera, video and gallery to enhance the way you take and view photos and video. Camera Different layout Zoom while recording New feature panoramic, pan a scene to take a panoramic photo Zero shutter lag Time lapse settings Stabilised image zoom Built-in face detection locates faces in the frame and automatically sets focus Digital zoom Image thumbnail, touch for gallery Switch front/back cameras Take photo Advanced camera features Figure 20. Camera Still mode Video mode Panorama mode 27

Video New layout Introduction of special effects when recording video Edit videos with Movie Studio Figure 21. Video effects Gallery New gallery layout, organised by location and person Sort images by albums, including by time, location, people, and tags Comprehensive editing tools, including: - Red eye reduction - Special effects - Tanning - Cropping - Rotating - Sharpening 28

FAVOURITES The Favourites tab has been removed from the Recent Calls widget. To add the Favourites widget to the Home page: Step 1. Select the Applications icon and select the Widgets tab Figure 22. Widgets 29

Step 2. Scroll through the list until the Favourites widget is found. Figure 23. Favourites widget Step 3. Touch and hold the widget and drag it to one of the home pages. Figure 24. Favourites The contacts that have been tagged as a favourite within the People application will be displayed. 30

Figure 25. People favourite Swipe the widget to scroll up to view the list of favourites if there are 5 or more contacts tagged as favourites. 31

SETTINGS The Settings menu has been modified, making it easier than ever to find the setting that you are looking for. As part of these changes, a number of settings have been moved, renamed or introduced. A number of the key ones are outlined below: Moved: Device reset has moved from About tablet to Backup & reset Unknown sources has moved from Applications to Security. By ticking this setting you can install applications from other sources, e.g. email, SD card Screen display options are moved out of Display -> Screen display and brought up a level for easier access The setting to register a tablet to the T-Hub 2 Base Station or T-Gateway have been moved from Settings to within the phone application Phone->Option->Settings Auto-rotate screen moved from Display to Accessibility Renamed: Bluetooth and Wi-Fi replaces Wireless and Networks Application management renamed from Manage application to Apps Included: Data usage function now added Handy Hint: The display does not differentiate between metered and unmetered. Ability to kill off applications that are using data in the background within Apps WPA PSK supported 32

Figure 26. Settings APPLICATION AND MEMORY MANAGEMENT Applications can no longer be moved from the Phone (340MB) to the Internal SD Card (1GB of memory). This was common practice to get around the issue when there was no more space to download applications into the Phone memory. However, with the upgrade to the Ice Cream Sandwich operating system, you can optimise the memory on the tablet such that the 1GB of space allocated to media and other files can also be used to save games and applications. This will give you access to 1.3GB of memory to download applications, save photos and store music on. This capability is not automatically setup on the tablet as you are required to perform a device reset to combine the Phone and Internal SD Card memory. To learn more about the steps on how to optimise the memory management on the tablet refer to the T-Hub 2 Upgrade FAQ s. 33

APPLICATIONS REMOVED A number of applications have been removed. However a number of them are still available in TelstraOne or can be downloaded from Google Play Store: 1. City Search - Removed 2. Flash Player - Flash no longer supported in Android 4.x You will not be able to view Flash content 3. Food Coach - No longer available from the T-Hub 2 4. Game Arena - Available in TelstraOne 5. Voice Dialler - Removed. Can be downloaded from Google Play 6. Voice Search - Removed. Can be downloaded from Google Play 7. Whereis - Available in TelstraOne 34

T-HUB 2 SUPPORT For T-Hub 2 technical support, refer to: T-Hub 2 Upgrade FAQs T-Hub 2 Crowd Support Download the T-Hub 2 Tablet User Guide Contact T-Hub 2 Technical Support team on 1300 136 841 and are trade marks and registered trade marks of Telstra Corporation Limited, ABN 33 051 775 556. 35

FOR MORE INFORMATION: CALL 1300 136 841 VISIT telstra.com/thub VISIT A TELSTRA STORE