BTA-ONLINE INTERNET-BANKING SYSTEMS FOR LEGAL ENTITIES

User manual Customer Version 1.0 BTA-ONLINE INTERNET-BANKING SYSTEMS FOR LEGAL ENTITIES 1

Contents: 1. Logging-in.... 3 p. 2. Logging-out.. 3 p. 3. Change of password.... 4 p. 4. Creating documents in the system 4.1. Creating documents in free format.. 9 p. 4.2. Creating documents for purchase/sale/conversion...... 12 p. 4.3. Creating documents for transfer in foreign currency. 18 p. 4.4. Creating documents by copying method..... 20 p. 4.5. Creating documents by template... 22 p. 5. Creating registers of pension / social / salary payments. 24 p. 6. Authorization of documents in the system 28 p. 7. Import of documents... 31 p. 8. Review of movements on settlement accounts / Receipt of extract with the bank s stamp 34 p. 9. Products. Loans... 36 p. 10. Products. Deposits... 38 p. 11. Creating template in the system... 39 p. 12. Authorization of template in the system and templates review.. 42 p. 13. Reference books... 43 p. 14. Mail... 46 p. 15. Certificate reissue 50 p. 16. Individual policies. Creating documents.. 51 p. 17. Contact us 56 p. 2

1. Logging-in *** To ensure the opportunity of working with BTA-Online system, it is necessary, according to the Rules of exchanging electronic documents when using BTA-Online, to fulfill the actions on preliminary setting of working place of the user pursuant to the «User Manual «Setting of Working Place» (all documents are presented on the Bank s website http://bta.kz/ru/corp/btaonline/). Launch Internet Explorer and enter one of the following addresses in the URL bar: https://online.bta.kz/portal/ru - Russian version of BTA-Online https://online.bta.kz/portal/en - English version of BTA-Online Enter personal e-token (kaztoken) key, enter password and click on Enter on the main form. You will see the main form of BTA-Online system. 2. Logging-out In order to correctly log out of system, click on Log out button on the top left side of the screen. Important! Logging out through Log out button completes session of the user with server correctly. If logging out was made by clicking on a cross mark in the corner of the window (by closing the browser window), session will hang up and end automatically in 20 minutes. I.e., if you logged out of system incorrectly, wait for 20 minutes and try to enter into system once again. 3

Correct logging out of system Incorrect logging out of system 3. Change of password For the sake of security of work in the system, you are recommended to change password after the first entering into system. Attention! For the purpose of security of access, you are recommended to change password not less than once per month. Password length shall be not less than eight symbols. Password shall consist of digits, uppercase and lowercase letters and special symbols. Example of password: 15*RoW%@ To change password, click on Change password link on the registration page In the window of change of password enter current password in Current password field, then fill out New password and Confirm new password fields and click Ok If you saved previous password in Tumar Configurator, then after changing password, you will need to change password in Tumar Configurator as well. 4

Go to Start-Programs-GammaTech-Tumar CSP. If for access into system you were given etokenpro (Java) key Choose profile corresponding to the name of your JavaToken key. Click on the profile and choose Change profile action. 5

Profile editing window will open. In Password field set new password, duplicate it into Confirmation field. Click Save. Key receiving process will start. Wait until it is completed. If password is entered correctly, 2 keys with chains of trust will be shown in the list of keys. If password was entered incorrectly, the list of keys will be empty. 6

If for access into system you were given KazToken key Choose profile corresponding to the name of your KazToken. Click on the profile and choose Change profile action. 7

Profile editing window will open. In Password field set new password, duplicate it into Confirmation field. Click Save. Key receiving process will start. Wait until it is completed. 8

If password is entered correctly, 2 keys with chains of trust will be shown in the list of keys. If password was entered incorrectly, the list of keys will be empty. 9

4. Creating documents in the system You may create documents in BTA-Online system through: free format by copying earlier created documents by template 4.1 Creating documents in free format To create document, go to Documents tab. Click on «Payments» Then click «Create» Form for creating payment will open. When creating payment in free format without template, «Template code» field is not filled out. Choose the type of document which you would like to create (in our case, let s select «Salary Payment to Account»). 10

Further you will need to fill out the fields of payment order: number of payment, account of the payer (select your account from the menu). If beneficiary is recorded in the reference book, enter, for example, IIN/BIN and click «Magnifying glass». Beneficiary will automatically be inserted from the reference book. If beneficiary is not recorded in the reference book, fill out the details of beneficiary and, if it is necessary to save this beneficiary in the reference book, specify saving field by ticking Save. Further, indicate purpose of payment, SCPP, BCC (for tax transfers). For payments without register, click «Save» or «Save and continue» if you plan to create another document. For payments with register, click «Installments» button next to Amount field. Form for creating list will open. 11

To create employee in the list, click «New». Note! Lists created via Payment form are independent and do not duplicate information on employees (depositors) from Registers. Fill out the fields and click Save. To return to the document, click Back button. Click «Save» button to save the document in the system, or «Save and continue» if you plan to create another document. Further, you need to send the document for authorization (signing). Choose document (by ticking the box nearby) and click «Send for authorization». At that, you may also change document by clicking on the link of the amount of the document; review document by clicking on account link; delete document or review authorization log, by choosing document and clicking respective button. The authorization log enables to familiarize with the document authorization policy (list and number of necessary EDSs), 12

review document forms. After sending the document for authorization, it is transferred to Authorization tab. 4.2. Let s consider, for example, creation of payments regarding purchase, sale or conversion of foreign currency Go to Documents Payments, click Create. Form to be filled out will open. Specify type of transaction Purchase of currency, Sale of currency, Currency conversion. Attention! Rate specified in BTA-Online is indicated for reference only and is not obligatory for execution in the Bank. The system has two types of creating such payments Accelerated (to the day) and Preliminary (to the following day). Purchase of currency Accelerated purchase 13

When purchasing currency, you need to select the account of debiting as tenge account, and the account of crediting foreign currency account. Rate in the system is established by default and shall not be subject to changing by the user. Further in the Amount field you shall indicate the amount in currency which needs to be purchased. Also specify that this amount is the Amount of Crediting. Then settlement will be made according to the rate, Amount of Debiting and Amount of Crediting fields will display the amounts calculated according to the rate. You will need to fill out the purpose of payment, SCPP. Click «Save». Sale of currency When selling currency, the user chooses the account of debiting as foreign currency account, and the account of crediting tenge account. 14

Rate in the system is established by default and shall not be subject to changing by the user. Further in the Amount field you shall indicate the amount in currency which needs to be sold. Also specify that this amount is the Amount of Debiting. Then settlement will be made according to the rate, Amount of Debiting and Amount of Crediting fields will display the amounts calculated according to the rate. You will need to fill out the purpose of payment, SCPP. Click «Save». Currency conversion When converting currency, the user chooses the account of debiting and the account of crediting as currency accounts. Rate in the system is established by default and shall not be subject to changing by the user. Further in the Amount field you shall indicate the amount in currency which needs to be sold. Also specify that this amount is the Amount of Debiting. Then settlement will be made according to the rate, Amount of Debiting and Amount of Crediting fields will display the amounts calculated according to the rate. You will need to fill out the purpose of payment, SCPP. Click «Save». Preliminary purchase Purchase of currency When purchasing currency, you need to select the account of debiting as tenge account, and the account of crediting foreign currency account. 15

In the Amount field you only need to indicate the amount subject to debiting in tenge. That amount will automatically be written in the Amount of Debiting field. The amount and volume of purchase of foreign currency shall be indicated in the purpose of payment field. At that, value date shall represent current operating day, as funds reserving process is made at the moment when the application is accepted in the Bank. Under Preliminary purchase, the amounts are credited to the Customer s accounts on the next business day. You will need to fill out the purpose of payment, SCPP. Click «Save». Sale of currency When selling currency, the user chooses the account of debiting as foreign currency account, and the account of crediting tenge account. 16

In the Amount field you need to indicate the amount subject to debiting in the foreign currency. That amount will automatically be written in the Amount of Debiting field. At that, value date shall represent current operating day, as funds reserving process is made at the moment when the application is accepted in the Bank. Under Preliminary sale, the amounts are credited to the Customer s accounts on the next business day. You will need to fill out the purpose of payment, SCPP. Click «Save». Conversion of currency When converting currency, the user chooses the account of debiting and the account of crediting as currency accounts. In the Amount field you need to indicate the amount subject to debiting in the foreign currency. That amount will automatically be written in the Amount of Debiting field. At that, value date shall represent current operating day, as funds reserving process is made at the moment when the application is accepted in the Bank. Under Preliminary conversion, the amounts are credited to the Customer s accounts on the next business day. 17

You will need to fill out the purpose of payment, SCPP. Click «Save» Further, you need to send the document for authorization (signing). Choose document (by ticking the box nearby) and click «Send for authorization». At that, you may also change document by clicking on the link of the amount of the document; review document by clicking on account link; delete document or review authorization log, by choosing document and clicking respective button. The authorization log enables to familiarize with the document authorization policy (list and number of necessary EDSs), review document forms. After sending the document for authorization, it is transferred to Authorization tab. 4.3. Creating documents for transfer in foreign currency Go to Documents-Payments and click Create. Fill-out form will open. Choose the type of transaction as Foreign Remittance Order. Enter amount, choose the account of debiting. 18

Next, fill out beneficiary data. Selection of the beneficiary bank needs to be made as follows: enter SWIFT of the bank and click on search button. Fields will be filled out by name and location of the bank. Then, if beneficiary is not saved, specify its data by filling out all fields and tick the box indicating on saving beneficiary data. Hereafter, having beneficiary saved in the system, you will only need to click search button next to TIN field, and the base of foreign beneficiaries will open. You will only need to select necessary beneficiary. 19

Further, specify bank fee, in case such fee is to be charged, and indicate the account of debiting. From the list, choose contact corresponding to the specified beneficiary. Fill out the purpose of payment, SCPP, and save payment. Further, you need to send the document for authorization (signing). Choose document (by ticking the box nearby) and click «Send for authorization». At that, you may also change document by clicking on the link of the amount of the document; review document by clicking on account link; delete document or review authorization log, by choosing document and clicking respective button. The authorization log enables to familiarize with the document authorization policy (list and number of necessary EDSs), review document forms. After sending the document for authorization, it is transferred to Authorization tab. 20

4.4. Creating documents by copying earlier created documents Note! If you copy a document which was created earlier in the system before January 1, 2013, please do not forget to change the number in IIN/BIN (sender, beneficiary) field, as after copying to this field there still lies TIN number, despite the indicated name. Go to Documents-Archive of payments. Payment search form will open. Execute a search. Then choose payment for copying by ticking it from the left side and click «Copy» If you need to review payment, click «Amount» and, having reviewed it, click «Copy» 21

The system will inform you that copying has been successfully completed. After copying, the document will be placed to «Payments» form. Click on the amount of payment, edit and save it. Then you need to send the document for authorization (signing). Choose the document (by ticking it nearby) and click «Send for authorization». You can also change the document by clicking on the amount of document; review the document by clicking on the account number; delete the document or review authorization log by choosing the document and clicking on the respective button. Authorization log provides the policy of document authorization (list and number of EDS required) and review document form. After sending the document for authorization, it is transferred to «Authorization» tab. 22

4.5 Creating documents by template You will need to create document template in advance (see clause 11 Creating templates in the system) To create document, go to Documents tab. Click on «Payments». Then click on «Create» button. Form for creating payment will open. Create payment by template: specify template code and click on magnifying glass button. 23

Template data will be transferred to the fields of payment order You will need to fill out the remaining fields and save document Further, you need to send the document for authorization (signing). Choose document (by ticking the box nearby) and click «Send for authorization». At that, you may also change document by clicking on the link of the amount of the document; review document by clicking on account link; delete document or review authorization log, by choosing document and clicking respective button. The authorization log enables to familiarize with the document authorization policy (list and number of necessary EDSs), review document forms. After sending the document for authorization, it is transferred to Authorization tab. 5. Creating registers of pension / social / salary payments For payments having registers, go to «Documents» field in the main form. 24

Click «Pensions, social, salary registers». To create a register, click «New». In «Create/Change register» form you may create pensions or salaries register. Choose register type: «Pension» or «Payroll» (in our case, let s choose pensions register). Fill out registration code and description of register. These data enable to quickly choose necessary register out of the list of created registers. Then choose beneficiary in the dropdown menu. Set SCPP and click «Save». Then go to «Installments» form. Click «New» to fill out data on depositors. Fill out all fields of the form and click «Save and continue». To save all depositors, click «Payment» form. Specify the account of debiting. The amount on all depositors will be summed up. Edit purpose of payment. Indicate «Type of 25

contributions». Field «Period of contributions» needs to be cleared, if such period was indicated with the depositors. If not, you should specify the period of contributions by yourself. Click «Save». Register on mandatory social expenditures is created in the same way, however, here you only need to select a beneficiary and set respective SCPP. Register on salaries is created in the same way. However, you should choose Payroll field in «Type of register» form. The beneficiary must be the bank, holders of cards (personal accounts) of which are its employees. To create this register, you first need to save the beneficiary in the Beneficiary Reference Book, then click «Save». Then go to «Installments» form. Click «New» to fill out data on depositors. Fill out all fields in the form and click «Save and continue». 26

After saving all depositors, click «Payment» form. Indicate the amount of debiting. The amount on all depositors will be summed up. Edit purpose of payment. Click «Save». After saving, register data will be saved in Transfer registers and in Documents- Payments. 27

Further, you need to send the document for authorization (signing). Choose document (by ticking the box nearby) and click «Send for authorization». At that, you may also change document by clicking on the link of the amount of the document; review document by clicking on account link; delete document or review authorization log, by choosing document and clicking respective button. The authorization log enables to familiarize with the document authorization policy (list and number of necessary EDSs), review document forms. After sending the document for authorization, it is transferred to Authorization tab. 6. Authorization of documents Authorization of documents in BTA-Online system is made by users with the right of signature (signatories): in the organizations, they are usually company presidents, CEOs, financial directors etc. Authorization of document is the last stage in the process of working with the system, after that stage the document is automatically sent to the bank. The status of the document changes during its processing procedure (Waiting for sending, Delivered, Executed). In order to start the process of authorization of the created document, go to Documents tab in the main form. Click on «Authorization» form List of documents demanding signature will appear, which may be sorted by entering 28

necessary parameters. ***Note! When selecting Signatures sorting parameter, the system enables to simplify the document signing procedure in case of multilevel system of signing, for example: user with the right of first signature may sort the documents signed by the user with the right of second signature. For editing sends a document back to the document creator for correcting any mistakes. After that he/she may again send the document for signing. Delete deletes a document from the system. Authorize all enables to authorize all documents at once in case of large number of documents. In order to authorize (sign) a document, choose it (by ticking) and click «Authorize» button. You can also view the contents of the document by determining the parameter «Authorization with review of payments» -> «Yes». 29

When choosing «Authorization with review of payments» option, payment review window will open. When approving a payment, the window will change its color to green, and a signature will appear. Click «Finish». Then document authorization form will appear, click «Affix digital signature» button to sign document. Note! After clicking on «Affix digital signature» button, the document will automatically be transferred to the bank. 30

You can trace the document status by clicking on «View» button on «Documents» form. The document that has been sent recently shall maintain For sending status. The documents that have been processed by the bank will have Executed status. 7. Import of documents File import form enables to import external files of customer documents into system in the agreed format. The system (by default) supports the following import profiles: Salary and pension (social) payments in МТ102 format Structure and format of file for import shall satisfy the requirements of «System of payments exchange procedures and message formats» document (Kazakhstan Interbank Settlement Center of the National Bank of Kazakhstan RSE). МТ100 format documents Structure and format of file for import shall satisfy the requirements of «System of payments exchange procedures and message formats» document (Kazakhstan Interbank Settlement Center of the National Bank of Kazakhstan RSE).. Export files of 1С documents Structure and format of file for import shall satisfy the requirements of export file format (version not lower than 7.7 configuration). Internal profile of BTA-Online system Structure and format of file for import shall satisfy the requirements of «Specification of files of import/export of BTA-Online system» document. 31

Procedure of importing files into BTA-Online system is unified and includes the following order of import: 1. choose import profile from the opening list; 2. specify source file; 3. specify file coding. DOS MS DOS coding Win Windows coding Let s consider the example of import of pension/salary transfers Import of pension / salary transfers is made by import of files created by pension / salary programs. Pension programs (SWIFT files) SCPP program, 1C and etc. Salary program TotalPay program (BTA) *Note! First of all, unload the file you want to import into BTA-Online and remember its location (folder). After you have formed all necessary files, enter into BTA-Online system. In the main form, go to Documents tab, click on «Import» button on the left side of the panel. Click «File import» form. Then choose profile for import «Import of files of МТ100/МТ102 format» (general format for pension/salary files). Click «View» button to search imported file. Choose necessary file and click «Open» button. 32

Choose coding in which the file was saved. Then click «Load file» button. If you want to view the contents of the file or check whether you chose coding correctly, click on «View file» button. Protocol of preliminary loading of file will appear. Check whether you filled out the fields correctly. If you found any mistakes, click «Back». Correct data in the imported file and execute loading again. If preliminary loading of file was completed without errors, tick «New document» and click «Import». Then you will see a red inscription. It means that the document has been created successfully. Go to «Payments» and start the process of sending the document for authorization. The most frequent mistakes made at importing 33

If the system indicates that creating of document is impossible, then import errors are displayed in the Import protocol in the Beneficiary/Errors column. For example, Incorrect value date if at creating of document value date was set incorrectly, you need to create file with correct date, or you can change the date manually by opening the file by any program for review (FAR, Notepad). In field :32A: (:32A:070111KZT6000,00) in the file. Our example demonstrates date January 11, 2007, which needs to be changed to January 12, 2007 you change the date to 070112(:32A:070112KZT6000,00). Incorrect IIN of the employee if import is not possible and the system indicates that payment amount does not correspond to the depositor register amount, you need to review the below part of the register, where the note section will reflect an error. For example, IN. Maybe the employee has incorrectly indicated IIN in the register or it is missing. 34

8. Review of movements on settlement accounts/receipt of extract with bank stamp In the system, you may trace all movements on the accounts, find information on current balances on the accounts, and get an extract with the bank s stamp without leaving your office. In order to view all today s movements on accounts, go to «Extract and Reports» tab in the main form. Click on «Settlement accounts» link. You will see the list of accounts and current balance on each of them. Click on the number of account (highlighted in red). You will see movements on accounts for the current day. To view movements for earlier period, change the first date to the needed date (for example, 01/12/2006) and click «Set». 35

Today s date Earlier date After all movements on accounts for the specified period are displayed on the screen, click on the amount of document to see its contents. To get an extract with bank stamp, click on «Print payment in pdf» format. * Important! To get an extract with stamp, you should have a program for viewing PDF files installed on your computer. After receiving stamped extract, the system gives you the opportunity to print it out or save on hard disc. 36

To create an extract on settlement accounts, go to «Extract on settlement accounts» form Choose the type of report, period, account and click «Execute» The screen will display a formed extract, which may be printed out by clicking «Print» button, print with the bank s stamp, by clicking on «Extract in pdf format», convert the extract to Excel format by clicking on «Extract.xls» 9. Products: Loans Functions of this menu are intended for processing of enquiries on loan agreements. «Request» form «Request» form enables the use to file an application to receive parameters of already effective LA. Example: You may view the parameters of loan agreement on the basis of the enquiry. Work scheme is as follows: Products -> Loans -> Request -> Create an inquiry -> Authorization of enquiry. 37

To create an enquiry, click «Create» button. Enter parameters of enquiry: agreement number, amount, currency, inquiry number and click «Save». Then choose an application by ticking and click «Send for authorization». Go to «Documents -> Authorization», choose an enquiry by ticking it and click «Authorize». Then put electronic-digital signature. After signing, enquiry is transferred to the bank. After processing, you will have the opportunity to view loan agreement. «Review» form «Review» form provides the user with access to the parameters of loan agreements registered in the system by enquiry. «Number» link initiates view of details and parameters of selected agreement («Terms of loan»). «Amount» - printing-out of loan terms. «Loan terms» page enables the authorized user to familiarize with factual values of: LA repayment schedule Accounts and current balances thereon Collateral % rates on LA Terms of tranches and their repayment schedule 38

10. Products: Deposits BTA-Оnline system enables the authorized representatives of the customer to manage, control and view banking products used by the customer, in particular, initiate applications to open deposit and view parameters of deposit agreements. «Deposit constructor» form «Deposit constructor» form enables the user to file an application to: open new deposit; receive parameters of already existing deposit; terminate deposit agreement; get prolongation; replenish deposit; «Amount» link enables to edit created application. «Create» button initiates the process of creating new application (see below the example of filling out the enquiry to open new deposit in the bank). Subject to the indicated value of Type of enquiry, the system asks and controls necessary obligatory list of enquiry parameters. Then choose application, by selecting it, and click «Send for authorization». Go to «Documents -> Authorization», tick a request and click «Authorize». Then put your electronic digital signature. After signing, the request is transferred to the bank. 39

After processing, you have an opportunity to review loan agreement. «Review» form «Review» form provides the user with access to the parameters of deposit agreements registered in the system. «Number» link initiates view of details and parameters of selected agreement (Specification). «Amount» - printing-out of loan terms 11. Creating template in the system Templates are being the basis for creating documents in the system, i.e. in the first you need to create a template, and then a document, based on that template. Approximate working scheme: Creating template -> Template authorization -> Creating document -> Document authorization. After «Document authorization» stage, the document automatically goes to the bank. Example: To create a template, go to «Templates» tab in the main form. Click «Create/Edit». Then click «Create». Choose «Type of document», which you need to create (for example, let s take Payment order). Click «Search» to continue. 40

You will see the list of already existing beneficiaries in the system, to create new beneficiary click «New». New beneficiary creating process will launch. Enter BIC of beneficiary bank and click «Magnifying glass» icon. The system will choose the bank corresponding to such BIC, from the list. Further, enter customer data. Click «Save». If such customer has already been entered into system, but with other banking details, then choose bank, then enter BIN/TIN of the customer into BIN/TIN field and click on «Magnifying glass» icon. The system will choose the customer from the list, click «Save». Thus, this customer is saved twice, but with different banking details. 41

Click on the emerged name of the company (highlighted in red). Fill out all necessary fields of the template. Details of the document fixed in the template are copied to the created document «as is», and unavailable for changing in the created document. For example, if you fill out «Amount» field, the amount will be constant for the whole template, and you will not be able to change it when creating document. Required fields are Template code, Account for debiting. Other variable fields are recommended to be left blank (Number, Amount and SCPP). Further, click «Save» to save template. Once you created template, you will need to send it for authorization. Choose template (by ticking) and click «Send for authorization». After sending the template for authorization, it is transferred to «Authorization» tab. Now you need to authorize template. 42

12. Authorization of template in the system and viewing templates Authorization of template (approval) is an obligatory process after template creating stage. Policies of the system provide differentiation of rights of creators of templates, requiring approval of templates created by them. Go to «Templates» tab and click «Authorize». Select created template (by ticking) and click «Authorize». Here you can also view the contents of template by clicking on the name (highlighted in red), send it back for editing (in case of any mistakes) or delete. To send the document for editing, select template (by ticking) and click on necessary button. After you selected a template and sent it for authorization, authorization protocol will appear. It means that the template is approved successfully in the system. Now you can create documents in the system based on the created schedule. To view created templates, go to «View». Here you will see the whole list of templates with indication of their statuses. 43

13. Reference books «Agreement» tab has several forms. In «Switch agreement» form you have an option of switching the user from one agreement into another. You need to clock on the agreement number, current session of agreement will automatically close and new session will open. In «Notification options» form user connects to e-mail/sms notification service. To activate notifications, go to «Notification options» form. 44

Let s consider the example of setting notification feature to the user s e-mail. You Choose notification delivery channel: e-mail, enter e-mail, click «Disable Notification». «Subscription» option for notification will open. In «Available» line, choose necessary subscription for notification and click «Add». Choose the account upon which the subscription will be installed Subscription for notification will be added. 45

To delete subscription, choose it from the list and click «Delete». To make full cleaning of subscription, click «Clear». All subscriptions will be deleted. All created subscriptions will have active function of receipt of notifications in BTA- Online system and to e-mail. To view a notification, go to notifications. You will see message view window. You may also view the payment in the attached file. 46

Creation of notification via SMS is made similarly, with indication of SMS delivery channel and phone number. In «Reference» tab you can find forms with various reference books required for the user s operation. 14. Mail Menu functions are intended for sending and receiving authorized banking mail by secure protocol with application of electronic-digital signature. «Outbox mails to the bank» «Outgoing mail to bank» form enables the user to send messages/application to the bank. In order to create outgoing message, click «Create». 47

Message creating form will open. Select subdivision-receiver in the bank. Note! If your branch has cash and settlement division select CSD where you are being serviced by name. If your branch does not have cash and settlement division select your branch by name. Indicate subject of letter and click «Create» to attach files. Then click «Save». To send message, you need to authorize mail. Select message and click «Authorize». Put EDS by clicking «Sign». To cancel sending, click «Cancel». 48

After you have signed the message, authorization protocol will appear; it may be both saved and printed out. To view sent messages, go to archive. 49

«Inbox mails from the bank» «Incoming mail from bank» form enables the user to receive messages/application from the bank. In order to view the list of incoming messages, go to «Inbox mails from the bank» form. Choose message for viewing by clicking it, then click «View». Then you may open or save the file attached to the message. 50

You may also view authorization protocol, which indicates who and when created that message. 15. Reissue of certificates in the system Keys and certificates of the user, recorded to Token key carrier, are issued by KISC for the period of 1 year. 40 days prior to expiry, the system will offer to reissue certificates and keys in the automatic mode. To reissue, do actions 1 to 3. Certificates and keys receiving process will launch. Wait until the process is completed. Note! Do not switch to other pages of the browser when reissue process is launched. The process is deemed absolutely completed when you will see the certificates reissue protocol, where the last step is indicated as completion of the process. 51

16. Individual policies. Creating documents. Creating documents in Create/Edit free format form To create the document in free format, go to «Documents» tab. Click «Create/Edit». On the next form, click «Create». Choose the type of document which you need to create (in our case, let s choose «Remittance order»). To create documents in free format, select «Yes» field and indicate the account of debiting. Click «Search». You will see the list of already existing beneficiaries in the system; to create new beneficiary, click «New». 52

New beneficiary creating process will launch. Enter BIC of beneficiary bank and click «Magnifying glass» icon. The system will choose the bank corresponding to such BIC, from the list. Further, enter customer data. Click «Save». If such customer has already been entered into system, but with other banking details, then choose bank, then enter BIN/TIN of the customer into BIN/TIN field and click on «Magnifying glass» icon. The system will choose the customer from the list, click «Save». Thus, this customer is saved twice, but with different banking details. Fill out all necessary details of the beneficiary and click «Save». Click on the emerged name of the company (highlighted in red). 53

Beneficiary will be entered into payment document. Fill out all fields with necessary values (Date, Amount, Document number, Purpose of payment, SCPP). Click «Save». Click «Save» to save the document in the system. Further, you need to send the document for authorization (signing). Choose document (by ticking the box nearby) and click «Send for authorization». At that, you may also change document by clicking on the link of the amount of the document; review document by clicking on account link; delete document or review authorization log, by choosing document and clicking respective button. The authorization log enables to familiarize with the document authorization policy (list and number of necessary EDSs), review document forms. After sending the document for authorization, it is transferred to Authorization tab. Creating documents by Create/Edit template After you have created a template and approved it (see clause 11 Creating templates), you may create documents. To create a document based on the created template, go to «Documents» tab «Create/» form. 54

Click «Create/Edit» In the next form, click «Create». Choose the type of document which you would like to create (in our case, let s choose «Payment order» to create document based on the created template). To find template quickly, you may enter template code assigned by us. Click «Search» to find necessary template. Click template code (highlighted in red). Fill out all fields with necessary values (Amount, Document number, Purpose of payment, SCPP). If these values were entered during creation of template, here they will be unavailable for editing. If you left them blank, you can amend them here. 55

Click «Save» to save the document in the system. Further, you need to send the document for authorization (signing). Choose document (by ticking the box nearby) and click «Send for authorization». At that, you may also change document by clicking on the link of the amount of the document; review document by clicking on account link; delete document or review authorization log, by choosing document and clicking respective button. The authorization log enables to familiarize with the document authorization policy (list and number of necessary EDSs), review document forms. After sending the document for authorization, it is transferred to Authorization tab. 17. Contacts Customers For customers users of BTA-Online system, we arranged Call Center, designed to render consulting services. You may contact us by phone numbers: 2500-252 for Almaty; 56

8-8000-800-111 common number for all RK regions (free of charge); Working hours Monday, Tuesday, Wednesday, Thursday, Friday: 08:00-18:00. 57