The Cloud, Mobility and Beyond

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The Cloud, Mobility and Beyond Positioning for the 3 rd Wave of ICT Industry Growth Vangelis Karanikas Research Analyst Greece, Cyprus & Malta IDC Greece Cisco Connect Athens, 23 April 2013 Copyright IDC. Reproduction is forbidden unless authorized. All rights reserved.

IDC Overview IDC is the premier independent global market intelligence, events, and advisory firm for information technology, telecommunications, and consumer technology markets (ICT) More than 1,000 IDC analysts, including in-house statisticians and economists, provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries IDC has been delivering IT intelligence, industry analysis, market data, and strategic guidance since its 1964 founding by Patrick McGovern Our multilingual, multicultural workforce surveys over 360,000 technology users and decision makers annually, delivering unrivaled coverage IDC is a subsidiary of IDG, the world's leading technology media, events and research company

IDC s Worldwide Geographic Coverage EMEA - Europe, Middle East, Africa (73) Europe Austria Belgium Denmark Finland France Germany Greece Ireland Italy Netherlands Norway Portugal Spain Sweden Switzerland United Kingdom --- Albania Azerbaijan Belarus Bosnia and Herzegovina Bulgaria Croatia Cyprus Czech Republic Estonia FYROM Georgia Hungary Kazakhstan Kosovo Kyrgyzstan Latvia Lithuania Malta Moldova Montenegro Poland Romania Russia Serbia Slovakia Slovenia Tajikistan Turkmenistan Ukraine Uzbekistan Middle East/Africa Turkey UAE Saudi Arabia Kuwait Qatar Oman Bahrain Lebanon Syria Jordan Israel Rest of Middle East Egypt Morocco Algeria Tunisia Libya Ghana Kenya Uganda Nigeria Namibia Ethiopia Tanzania Botswana South Africa Rest of Africa For more information about IDC in CEMA region please visit: www.idc-cema.com

IDC s Product Breadth Comprehensive, Diverse, and Specialized Coverage Market Research Custom Research Business Consulting Go-to-Market Services Conferences and Events Worldwide Regional Local CIS Trackers Reports Honorarium Umbrella Custom Market Sizing Ad Hoc Analyst Briefings Custom Market Intelligence Market Entry Strategy Market Opportunity Assessment Customer Outreach and Sales Enablement Channel and Alliance Partnering Customer Insight White Papers/ Custom Content Multi-Media Webcasts/ Speakers Sales Enablement Public events Custom events Roundtables Roadshows

The New Platform for Growth New Realities & New Paths Mobile Devices and Apps Cloud Services Big Data and Analytics Next-Gen Solutions

Third Platform for Industry Growth Trillions of Things Billions of Users Social Business Mobile Mobile Broadband Devices & Apps 2012/13 Big Data/ Analytics LAN/ Client- Internet Server Cloud Services Millions of Apps Hundreds of Millions of Users Millions of Users PC 1986 Tens of Thousands of Apps Thousands of Apps

Fork-in-the Road 25 Years Ago

Fork-in-the-Road Today Market WikiTrivia Leadership

New Realities & New Paths Mobile Devices & Apps mobile apps app-capable mobile devices

Millions WW Mobile Phone Market Growth (Unit shipments) 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2,500 * % of smartphone shipments: 51% 2,000 1,500 11% 32% Smartphones 20% 1,000 CAGR 2011 2015 500 - Feature Phones -2% Source: IDC Worldwide Quarterly Mobile Phone Tracker 10

Smartphones vs. Feature Phones % of Smartphone Shipments North America 56% Latin America 17% Western Europe 53% CEE 26% MEA 15% APAC (excl. Japan) 27% Japan 74% Source: IDC Worldwide Quarterly Mobile Phone Tracker 11

Top Benefits and Challenges of Mobile Working Business continuity Productivity improvements Improve customer service More flexible workforce Optimize processes Quicker decision making Lower costs Greater employee collab Greater work-life balance Grow revenue Lower CO2 emissions Cost Protecting corp data Corp network security Managing mobile devices Lack of integration Finding suitable SPs Ensuring compliance Reliability of technology Finding a global solution Other IT priorities Multiple mobile devices Lack of IT resource Lack of open standards No clear ROI Other 0% 10% 20% 30% 40% 50% 0% 10% 20% 30% 40% 50% What are the most significant business benefits your company derives from investing in mobile workforce solutions? n = 372 Source: IDC s EMEA Enterprise Mobility Survey 2H2012. What have been your top three challenges in supporting your mobile workforce? n = 372 Source: IDC s EMEA Enterprise Mobility Survey 2H2012. 12

Mobility Readiness & Mobility Strategy Mobile Workforce & Radius of the Mobility Strategy Country Q: What percentage of your employees work only from the office, that is, do not work remotely, do not work from home, and do not work from clients premises but may work from one of your company s other offices? Base: All organizations Q: What aspects of a mobility strategy are (or are planed to be) incorporated into your business strategy? Please select all that apply. Base: Organizations with an existing or planned mobility strategy Bulgaria Extending business 48% Croatia Deploying technology Czech Republic Creating and enforcing policy Greece 40% 45% Hungary Providing training to users 38% Poland Romania Establishing remote work 33% Russia Deploying wireless 25% Ukraine Other 2% N = 1,577 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Non-mobile workers Mobile workers Source: IDC IT Buyers Pulse Survey N = 915 0% 10% 20% 30% 40% 50% 60% Source: IDC IT Buyers Pulse Survey

Greek Mobile Phones Market 2011 Mobile Phones market size: $0.5bn 2011 leading mobile phone vendors (units) Alcatel 8% Feature Phones 40% ZTE 11% Nokia 33% Smartphon es 60% Vodafone 12% Samsung 17% Source: IDC 14

Greek Smartphone Market: OS Shares Smartphone OS Market Share, 2011 (units) Symbian 21.1% Windows Phone 0,5% ios 4.9% Other 1.1% Blackberry 6.0% Android 66.4% Source: IDC 15

New Realities & New Paths Cloud Services almost of new enterprise of 2015 apps spending on have been developed enterprise for cloud apps will be via the cloud model

Cloud Benefits and Challenges Pay-as-you-go (opex) Easy/fast to deploy to end-users Pay only for what you use Allows us to reduce IT headcount Makes sharing with partners simpler Encourages standard systems More sourcing choices Faster deployment of new services Reliability Availability, Security, Total Cost Time to deploy Pay for Use Collaboration Regulatory requirement restrictions Performance/response times Availability/service provider uptime Not robust enough for critical apps Not enough ability to customize Hard to integrate, manage w/in-house IT May cost more Security -80,0% -60,0% -40,0% -20,0% 0,0% 20,0% 40,0% 60,0% 80,0% IDCs Cloud Computing Survey, n=603

Cloud Brings Shifting to IT Spend Q. Please estimate how much of your company's IT budget will be allocated to buying and managing these different types of IT services Source: IDC s Cloud Computing Survey, n=603 Public cloud is transformative and challenges all our notions about how IT is bought, staffed, operated, and capitalized Private cloud is evolutionary for the vast majority of enterprises, and the likely on-ramp to cloud for the next 24 months Hybrid approaches to IT delivery are already a standard, but cross-platform management is the next frontier 18

Future View of the Market: 2013 Cloud Apps Consolidating, Winning; Cloud Platforms Verticalizing Cloud M&A will accelerate by 50%, with $25Bn in SaaS deals in the next 20 months An explosion in Industry Platform as a Service (PaaS) offerings; Horizontal PaaS will become more commoditized 2013 will be a year of big jumps in small and medium-sized business cloud use 19

Perceptions of Cloud: Greece Drivers and Barriers to Cloud Usage Q: What do you consider to be the main benefits of using cloud at your organization? Please select all that apply. Base: All organizations, excluding those not familiar with cloud Q: What are the main reasons for not using or not considering cloud at your organization? Please select all that apply Base: Organizations not using and not planning to use cloud Fast implementation 45% Higher flexibility Less IT complexity 41% 37% Insufficient knowledge with regards to cloud 81,5% Encourages the use of standard systems 34% None 30% Lower total cost 27% Security concerns 4,6% Lower IT staff spending 25% Low initial payment 17% Transfer part of IT tasks and responsibilities to the cloud 16% Simplifies sharing systems with partners 13% Not enough ability to customize 13,0% Always offers latest functionality 10% 0% 20% 40% 60% 0,0% 20,0% 40,0% 60,0% 80,0% 100,0% N = 15 Source: IDC IT Buyers Pulse Survey 20

Big Data / Analytics: Changing Priorities in Fast Shifting World MORE DEVICES MORE APPLICATIONS MORE CONTENT MORE DATA

The Keys To Big Data Success 4 Four V s of Big Data: Volume, Variety, Velocity and Value 3 Three C s of the Big Data Value Chain: Collection, Consolidation and Consumption 3 Three Big Data Landmines to Avoid: bridge too near, Preparing For The Last War, and Not Collected Here Syndrome

New Realities & New Paths Big Data/Analytics Zettabytes 2014 Zettabytes Volume & Velocity 2011

($B) IDC Big Data Market Sizing 18 16 14 12 10 8 6 4 2 0 2010 2011 2012 2013 2014 2015 Servers Storage Networking Software Services

New Realities & New Paths Next-Gen Solutions Intelligent Industry Solutions most new solutions will be are optimized for 2nd platform

Thank you