Weathering the Perfect Storm: Overcoming Escalating Threats to Business Operations September 24, 2007 Agenda Overview of Trends Marty Pfinsgraff ijet Intelligent Risk Systems Panel Discussion: Weathering the Perfect Storm Scott Ast Agrium Tim Weir Accenture Russ Cancilla Baker Hughes Q&A 2 1
Business Disruptions impact more businesses globally every year. 3 Perfect Storm Decade 4 2
Concentration of Risk India controls 44 % of the global China outsourcing makes 50% of the market for world s software cement and and flat back office glass, services and about 33% of its aluminum. 5 Security: Civil Unrest Thailand Sept. 2006 Coup Lebanon / Israel Conflict July 2006 Sao Paulo Prisonorchestrated Riots 2006-2007 6 3
Security: Terrorism London Tube Bombing 2005 56 dead Jordan Hotel Bombing 2005 57 dead 7 Mumbai Train Bombing 2006 200 dead Hurricanes CHANGE +600% +120% +56% +36% +117% +36% 8 4
Health: Infectious Diseases Newly Emerging Re-emerging/Resurging Deliberately emerging Adapted from Morens, DM., et. al. 2004. The Challenge of Emerging and Re-emerging Infectious Diseases. Nature 430:242-49. 9 Disruptions Impact the Entire Enterprise Your Organization 10 5
Disruptions Drive Costs Your Organization Driving Cost: Response & Recovery Control & Compliance Mitigation Liability Lost Business 11 Technology Solutions Case Studies 6
Violent Protests Tbilisi Georgia IMPACT: Threat to hotel property and clients OBJECTIVE: Mitigation of risk CHALLENGE: Lack of situational awareness 13 Violent Protests Tbilisi Georgia Web monitoring Media sources Human network 14 7
Comprehensive Situational Awareness Violent Protests Tbilisi Georgia Protest Route Customer Asset: Tbilisi Hotel Warning Alert Georgia 3 Scheduled demonstration may turn violent as it nears Freedom Square. Client Facility 15 London Bombings IMPACT: 2,000 client employees exposed OBJECTIVE: Quickly identify exposure and assist CHALLENGE: Timely exposure assessment and communication 16 8
Faster Time to Respond London Bombings List 2,032 E 17 Flexible Notification & Situational Awareness 18 9
Panel Discussion Tim Weir Director Global Asset Protection Accenture is a global management consulting, technology services and outsourcing company, with employees in 49 countries delivering a wide range of specialized capabilities and solutions to clients across all industries. Employees 158,000 Global Headquarters Bermuda Areas of Concern Emerging Markets (BRIC) Security Priorities Retaining talent Managing growth 2006 Revenue US $16.65 billion 20 10
What Keeps Me Up Known Knowns (War) Known Unknowns (Terror) Unknown Unknowns (What is next -???) 21 Teams and Structure Executive Level Strategy & Oversight Crisis Management Team Country (CMD) / GS Leadership Emergency Management Team Site/Incident Response Organization Local Management Team 22 11
Peculiarities - India What could trigger a crisis Civil Disturbance Accidents Political Activity Government Intervention (Rumor Control) Civic Infrastructure Employee Transportation Heavy Rains 23 Case Study Flooding in Mumbai Last week of July 2005 24 12
State of City Infrastructure Within 12 hours it rained more than 65% of the annual rain fall. 1 meter (39 in.) of rain in 24 hrs Electricity supply was discontinued in many parts in order to prevent electrical fires and short circuits Phone Lines including Cellular Network failed Transportation road and rail ground to a halt People were stranded at place of work 25 Scott Ast Director Global Asset Protection Agrium is a major Retail supplier of agricultural products and services in North and South America, a leading global Wholesale producer and marketer of all three major agricultural nutrients and the premier supplier of specialty fertilizers in North America through its Advanced Technologies business unit. Employees 6,000 Global Headquarters Calgary, Alberta Areas of Concern Middle East; South America; Asia Security Priorities Protecting People & Assets; Protecting Proprietary Information; Crisis Mgmt & Response 2006 Revenue US $4.2 billion 26 13
Russell Cancilla Chief Security Officer Baker Hughes provides the worldwide oil and natural gas industry products and services for drilling, formation evaluation, completion and production. Employees 35,000 Global Headquarters Houston, TX Areas of Concern West/North Africa and Middle East Security Priorities Intellectual Property and Geopolitical Landscape 2006 Revenue US $9.0 billion 27 Tim Weir Scott Ast Russ Cancilla 28 14
Questions & Answers Thank you for joining us today! 15