HOTEL RESILIENT Plan ahead stay ahead. With support from the German Government through

Transcription

1 HOTEL RESILIENT Plan ahead stay ahead With support from the German Government through

2 WHAT CAN GO WRONG WILL GO WRONG Murphy s Law More than 40% of hotels do not reopen after large disasters FEMA 2010

3 BACKGROUND Tourism is a key driver of socio-economic progress, has contributed significantly to the development in many countries and plays an essential role in local, national and global economies Tourism is one of the fastest growing but also most severely exposed sectors due to the location of many destinations in hazard prone areas such as on cliff tops, and along rivers and coastlines Disasters have the potential to cause widespread damage and economic disruption, affecting private and public investments in tourism destinations, and the country s image and reputation, while posing a threat to the lives of tourist, workers and surrounding communities Direct and indirect losses from disasters have major impacts on communities relying on tourism as their primary source of income and on the national economy

4 IS YOUR HOTEL READY FOR A CRISIS? Hotel Resilient Standards, Software and Training system help hotels prepare for a crisis and systematically reduce risks Analyze and manage your risks Prepare for crisis situations Competitive Advantage

5 WHAT WE OFFER Web Application Standards Training Hotel Resilient Standards for managing climate and disaster risks, improving preparedness and response levels and minimizing disruptions to operations. Web Application analyzing risks based on a multi-hazard approach and calculating financial impacts, costs and benefits. Training System for hotel managers and personnel based on the Hotel Resilient Standards.

6 HOTEL RESILIENT STANDARDS GLOBALLY APPLICABLE & LOCALLY IMPLEMENTABLE CLIMATE AND DISASTER RESILIENCE MULTI-HAZARD & RISK-BASED STAKEHOLDER-DRIVEN

7 GLOBALLY APPLICABLE & LOCALLY IMPLEMENTABLE The standards have been developed in a participatory approach and result from in-depth interviews and consultation workshops in selected tourism destinations in the Philippines. The standard framework has been designed for global application. Implementation of the standards will need to be tailored to the type and nature of the individual hotel or resort. The standards are provided as recommendations but can be locally adapted to the particular context, geography or size of hotel or resort as needed. MULTI-HAZARD & RISK-BASED The standards are defined considering multiple natural and technological hazards and encourage the use of multi-hazard risk assessment techniques to be carried out addressing all possible hazards in a region as a basis for disaster risk and emergency management planning. The standard framework is developed as a self-evaluation of the vulnerability of the hotel or resort building and grounds. STAKEHOLDER- DRIVEN Hotel Resilient is a stakeholder-driven response to the findings of the Global Assessment Report 2013, which found that many hotels and resorts lack the know-how, resources and systems to reduce their risks and be prepared for disasters. The standards were developed through a participatory process with the support of the Hotel Resilient Steering Committee and the Hotel Resilient Expert Group composed of international experts in the field of tourism and disaster risk and emergency management advising the technical team.

8 THE BUILDING COMPONENT BUILDING (B) (B1) GENERAL INFORMATION (B2) SITE (B3) GROUNDS (B4) DESIGN The Building Component (B) provides information to screen the vulnerability of a hotel or resort to multiple natural hazards that it is exposed to. (B5) STRUCTURE (B6) ARCHITECTURAL ELEMENTS

9 THE SYSTEMS COMPONENT SYSTEMS (S) The Systems Component (S) deals with the physical design and implementation of hotel equipment, infrastructure and other integrated systems. (S1) FIRE PROTECTION SYSTEMS (S2) WARNING SYSTEMS (S3) CRITICAL INFRASTRUCTURE SYSTEMS (S4) EVACUATION SYSTEM (S5) INFORMATION AND COMMUNICATION SYSTEM (S6) EMERGENCY SUPPLY SYSTEM Minimum Requirements (1) Escape and evacuation routes include signposting, emergency lighting, and emergency exits for multiple types of disasters and emergencies (2) Establish criteria and procedures for emergency operations of escape and evacuation routes, in the event of a fire, power loss or earthquake (3) Appropriate signage to the designated assembly areas for different hazard types

10 THE MANAGEMENT COMPONENT MANAGEMENT (M) (M1) DISASTER AND CRISIS MANGEMENT (M2) DISASTER PREPAREDNESS The Management Component (M) deals with various aspects of a comprehensive disaster and crisis management plan. (M3) EVACUATION AND RESCUE (M4) CRISIS COMMUNICATION (M5) BUSINESS CONTINUITY (M6) TRAINING

11 MULTI-HAZARD RISK ASSESSMENT Earthquakes Flood Wind Landslide Fire General Shaking Ground Failure Riverine Coastal Other High Wind Rainfall Hurricane Earthquake induced Technological Arson Hazard Total Vulnerability R i s k Life Safety Usability Recovery

12 HOTEL RESILIENT TRAINING High level workshop for Hotel Managers/Owners 5-day Hotel Resilient Course: Plan Ahead, Stay Ahead Module 1: Introduction to Hotel Resilient Module 2: Disaster Preparedness and Response Module 3: Climate Adaptation & Disaster Risk Reduction Module 4: Crisis Communication Module 5: Business Continuity and Recovery

13 TRAINING COMPONENTS General Response DRR Communication BCP Introduction to Hotel Resilient Fire Safety & First Aid Search and Rescue, Evacuation & Shelter Protocols & Checklists Vulnerability, Capacity & Risk Management Risk Mitigation Disaster Preparedness Weather Reports & Early Warnings Internal & External Communication Public Relations Finance & Resource Management Business Impact Assessment Business Recovery

14 MANAGEMENT & TRAINING The Disaster and Crisis Management Plan (M1) guides resilient hotels and resorts and good practices in the following components: Disaster preparedness and risk reduction plan (M2) Evacuation plan covering all aspects of information, signage, transportation and shelter (M3) Crisis communication plan outlining communication priorities, channels and procedures (M4) Business continuity plan (M5) Training programme and regular drills (M6) Training and drills for staff responsible for responding to a disaster increases awareness and preparedness for the implementation of the Disaster and Crisis Management Plan and is an essential component of a disaster resilient hotel or resort.

15 WHERE ARE WE NOW? Standards developed and validated in pre-pilot in three destinations Training Needs Assessment completed and training course modules under development Web-Application under development Bantayan Cebu Bohol

16 WHERE DO WE WANT TO GO? Pilot implementation of Hotel Resilient standards and training program Thailand Philippines Maldives

17 HOTEL RESILIENT AWARD & CERTIFICATION Global Hotel Resilient Standards endorsed by international partners and national organizations; implemented through 3rd Party Certification. resilient hotels PREMIUM C ERTIFIED GLOBAL HOTEL RESILIENT STANDARDS

18 PARTNERS With technical expertise of: In close cooperation with governmental agencies for tourism, and disaster risk and emergency management, insurer, tour operator, tourism and hotel associations, and hotels and resorts.

19 WHAT WE OFFER Improved understanding of disaster risk and the impact of disasters to reduce business risks and prepare adequately to ensure the protection of staff and guests Disaster risk management standards that provide guidance and templates to analyse and improve the hotel and resort buildings, their management and systems A multi-hazard approach considering multiple natural and technological hazards in the region Tools to demonstrate a high level of preparedness and safety of the business to multiple stakeholders, including guests, wholesalers, tour operators, insurers and financiers An award recognising the efforts taken to strengthen the resilience that can be used as a marketing tool to gain a competitive advantage on the market Trainings are tailored to the hotel and resort industry and provide an introduction to disaster risk and emergency management and support the implementation of the standards

20 GETTING STARTED CONTACT Mr. Stephan Huppertz Regional Coordinator Asia Global Initiative on Disaster Risk Management