Home Page Top Bar At the top, right-hand corner of the Home page, when logged into the Slingshot site, the user will see the name on the account, a Preferences link, a Help Link, and a Logout link. Preferences The Preferences link will display the following user options. These may be changed by the user at any time. Language Select the preferred language. Unit of Measurement Choose from either Standard or Metric units. Note: This setting does not change the units on files not owned by the user. Map Refresh Interval This is the refresh rate of the map on the Home page that displays the position of Base Stations and Field Hubs owned by the user. Idle Session Timeout This controls when the user will automatically be logged out after a set amount of inactive time (in minutes). The preferences window also includes a link for changing a password. Note: Be sure to select the Save Preferences button at the bottom to save any changes. Selecting the X in the top right corner will exit the window and cancel any changes. The top bar also includes 4 menu options: Home, Manage, Share, and Store. Selecting Home from any page will return users to the Home page. Manage, Share, and Store are detailed in later sections. Help
The Help link will take the user to the Knowledgebase Articles on www.ravenhelp.com. Use the Search box to search for specific topics. Systems Field Hubs (systems) will be displayed along the left side of the Home page. The company name will be displayed at the top of the Systems area. Each Field Hub (system) will be displayed under the company name in order by Field Hub ID number, then alphabetically according to the common system name. Users can search systems based on the Field Hub ID or the system name at the top of the Systems area. The common name is displayed along with the status of the Field Hub: Online and reporting a GPS position Online but not reporting a GPS position Offline Users can select the common name of the Field Hub to display the following options: Zoom to Map Location Zoom the map to the physical location of the Field Hub. Send a File Send a file to the system. Refer to the File Manager Buttons section on page 15 for more information. View Files View a list of recent files sent to or received from the system. This option only appears for systems capable of receiving files. Signal History Generate a signal history map. Refer to the Telematics Tab section on page 11 for more information. Directions This link will open the location of the system in Google Maps, and will allow the user to enter a starting place to obtain directions to the location of the Field Hub. Remote Support
Select the link to start a remote support session (remote support must be enabled on the field computer in order for this link to work. For more information about remote support visit the Knowledgebase Articles on www.ravenhelp.com Note: A remote support code is not needed if the remote support link is used. If the user navigates to Manage > Remote Support, a remote support code is needed from the field computer. System Info View and update system information. Sharing Permissions Allows an administrator to share the system (with certain permission sets) with Field Hub share groups that have been created previously. For more information on share groups and options, visit the Knowledgebase Articles on www.ravenhelp.com. The Field Hub ID number and the date/time stamp for when the Field Hub was last online are displayed at the bottom of the list. If the Field Hub has been shared with the user this is also displayed at the bottom of the list next to the Field Hub ID number. Map The map displays the last known position of each Field Hub based on the GPS position reported by the Field Hub to the Slingshot page. View Full Page The button in the upper right corner of the map allows users to View the map as a full view of the world. Check boxes determine what will show on the map. They include:
Base Radius Displays the signal radius of each Base Station (30 mi [48 km]). Baselines Displays a straight line between a Base Station and its associated Field Hubs. Field Hubs Displays the company s Field Hubs. Use the browser back button to return to a normal Home page view. The Map/Satellite View Icon Used to toggle the map view between a street map and a satellite view. Zoom Use the slider bar to zoom in and out on the map. Select any Field Hub bubble to see more details about that Field Hub including: Field Hub ID Field Hub status Latitude and longitude Speed Subscriber (company that owns the Field Hub) Last GPS time stamp Direction the unit is traveling (degree heading) There are 3 links for more information on the Field Hub: Historical Map The Historical Map link will open a new window with a slider bar at the top of the page. Choose a date on the left side and slide the bar to any 3-hour increment on the map (then select Refresh on the right side) to see 30-second reports of the Field Hub for that 3 hour window. Each map dot is numbered in the order that the reports were received by the Slingshot site. Each map dot can be selected to see the details of that dot such as
Device (Field Hub) ID. Pin ID o Number of that Pin (in the order received by the Slingshot site from the Field Hub. Last GPS date and time stamp. Record type: o Event: 30-second update Latitude and Longitude Speed Battery voltage (VDC) o The voltage that the Field Hub receives from the power source in the vehicle. RSSI/Signal Strength o dbm or signal strength of the cellular network. Direction (heading in degrees) Use the browser s back button to close the full page view and return to the Home Page. System Info The System Info link opens a new tab or widow in the browser and is used to view and edit system information. Refer to the Field Hubs section on page 6 for more information. Signal Strength Map The Signal Strength Map link will open a pop up box where the user can generate a (cellular) signal history of the Field Hub for specified dates. This process is described under the Telematics Tab section on page 11. Base Stations Base Stations owned by the company are also displayed on the Home page map with a triangular symbol to show their position and status. Select the Base Station Icon Base Station including: to view details about the The Base Station name appears at the top. Below that is the Base Station ID number. The status of the base will display red, yellow, or green along with if the Base Station is running Dualstream. (2.0 Base Stations only) Dualstream means that the Base Station is using 2 internet sources (Ethernet and backup modem) simultaneously. Running on both internet connections Running only on one internet connection Offline Both Internet connections, WAN 1 and WAN 2, will also display green (online) or red (offline). The dealer that sold the Base Station will display in this window as well as the commissioned date
(the date and time the last 24 hour survey was completed). The position of the Base Station in latitude and longitude displays in the pop-up, along with the last update that was received from the Base Station. File Manager A basic file manager is displayed along the bottom of the screen below the map. Users can import and send files from this page as well as download, view, share, and delete any files that are displayed on the Home page. The Home page only displays the most recent file activity. The File Manager button will navigate users to the File Manager screen. Refer to the Files section on page 14 for more information. Manage The Manage menu includes several options as described below for the user to navigate to different areas of the website. Field Hubs This page will display all Field Hubs managed by the user and shows the status of each Field Hub as well as the following information: Online Status Online and reporting a GPS position Online but not reporting a GPS position Offline System Name (Common Name) The system name can be anything and may be changed by the administrator of the account. This is used to distinguish between multiple systems. The System Name Link can be selected to view the Field Hub details page which includes several tabs including: View Edit Permissions Field Computer Correction Profiles Baselines Features
Telematics Field Hub ID This is the number used to activate the Field Hub with a cellular data plan as well as used by the Slingshot NOC to troubleshoot any issues. Region The region of the Field Hub is based on the physical address the Field Hub was activated under on the Online Activation Form by the dealer. The region must be correct especially when RTK corrections are being used so that the Field Hub receives the proper information from the Slingshot server. Owner The company or person that owns the Field Hub Dealer Dealer that sold the Field Hub. Correction Correction source and RTK protocol type. The correction will only be populated if there is an RTK or Slingshot GS correction source assigned to the Field Hub. If using an RTK correction source, either the associated Base Station ID or CORS/3 rd party network will display. Last Reported Date and time of last report to the Slingshot server from the Field Hub. View Icon Selecting the View Icon will direct the user to the View Tab on the Field Hub details page. Update Icon Selecting the Update Icon will direct a user to the Edit tab on the Field Hub details page. View Location on Map Icon Select the icon to see the position of the Field Hub in Google Maps. Field Hub Details page View Tab The View Tab displays the Field Hub Details, Configuration settings, Ownership, Active Information, and Carrier information. Specific information includes: Details System Name This can be changed on the Edit Tab Field Hub ID Used to identify the field Hub and for trouble shooting and activation on the Slingshot Website. ESN or IMEI number o International Mobile Equipment Identity (IMEI) o Electronic Serial Number (ESN). ESN s are also tied to the data plan by the carrier during activation. Enabled Yes or No Field Hubs are enabled in the Slingshot Website when a dealer submits the Online Activation Form. Model Used for identification and troubleshooting. Region
The region is determined by the physical address provided on the Online Activation Form. The region can affect how certain features work (such as RTK corrections). Serial Number Used for Identification and troubleshooting. Phone # Phone number tied to the cellular account of the Field Hub (SIM card). Configuration MDM Name (Mobile Device Management Name) Common model name, used for trouble shooting. Updates Any pending updates to software or script will appear here. Firmware Current Firmware version Script Current Script version Ownership Owner Company or person that owns the Field Hub Warranty Expiration Active Information Field Hub Status Ignition On or Off Ignition On and reporting a GPS position Ignition On but not reporting a GPS position Ignition Off IP Internet Protocol (IP) address the Field Hub is using on the cellular network. IP Time Date and time the Field Hub last checked into the Slingshot server. Routable YES or NO Used for trouble shooting Correction Type BASE or CORS, when applicable Assigned Site Displays the correction source ID name or Base Station ID Number, when applicable Protocol Displays RTCMv3 or CMR+, whichever is set in the correction profile. This setting needs to match the same setting in the GPS receiver when utilizing RTK corrections. Carrier Carrier Displays cellular carrier being used. MDN Mobile Directory Number (phone number tied to Field Hub). MSL Master Subsidy Lock (Not currently used).
SIM Displays the SIM card number in the Field Hub, when applicable. PRL Preferred Roaming List The database that resides in the Field Hub that contains information used during the system selection and acquisition process (Used when finding the cellular tower to use). Updated automatically, as needed. Reset Modem Button Can be used to reboot the Field Hub remotely from the Website. Used for troubleshooting. Edit Tab The System Name can be changed here. After changing the System Name be sure to select the Update button to save any changes. Displays several of the same details as the View Tab. Permissions Tab Displays all Persons and companies that have access to the Field Hub. Displays the relationship of the person or company that has access to the Field Hub. Displays what permissions the person or company has to the Field Hub. Field Computer Tab Note: The Field Computer tab will only display if a field computer has been registered with the Field Hub to the Slingshot website. For information on the registration process visit the Knowledgebase Articles on www.ravenhelp.com. Field Hub model, software version, agx enabled (Yes or No), last reported time and date from field computer, and job status from when it last reported. Correction Profiles Tab The Correction Profiles tab will only display if a correction unlock has been purchased for the Field Hub. Users can choose any correction profile that exists. The correction profiles must be created by a dealer. Then, users can switch between correction profiles as well as edit the profile. Base Station correction profile. o The Assigned Base is selected by a dealer and can only be changed by a dealer. o AutoBase can be selected if the dealer owns multiple Base Stations. This will enable the Field Hub to connect to the closest Base Station based on distance. o The Protocol used in the GPS receiver can be set here. The Protocol in the correction profile must match what the GPS receiver Protocol is set to. - RTCMv3 (suggested for all Raven receivers) - CMR+
CORS/3 rd party network correction profile. o The Protocol used in the GPS receiver can be set here. The Protocol in the correction profile must match what the GPS receiver Protocol is set to. Consult the CORS/3 rd party network for the best protocol type for that network (RTCMv3 or CMR+) o Mount Point - The Mount Point is the network connection type to the CORS or 3 rd party correction source. Consult the 3 rd party network for the best Mount Point for the particular Field Hub. o Single Baseline - Some 3 rd party and CORS networks allow a Field Hub to switch between correction sources automatically to use the shortest baseline. To disable that switching from happening and ensure that Field Hub stays connected to just one network tower, select the Single Baseline box. o Username - Provided by the CORS or 3 rd party network. The user is required to obtain this information. o Password - Provided by the CORS or 3 rd party network. The user is required to obtain this information. Be sure to select the Update button to save any changes. Changes can be made at any time by the user after the initial correction profile is created by a dealer.
Baselines Tab Displays the Base ID number, common name, distance of the Field Hub from the Base Station, Latitude and Longitude of the Field Hub, and whether it is currently assigned to the correction source. This tab will display all Field Hubs that have previously been connected with the Base Station. The baseline distance only works with Raven Slingshot Base Stations, not with any third party networks (CORS). Features Tab Displays all features that are unlocked on the Field Hub. Renewable features are able to be renewed here via the Renew button. Note: The Renew button only appears when the subscriptions are close to expiring. Once the expiration date has passed, the features will need to be purchased through a dealer or through the E- Commerce Store, (if applicable). Telematics Tab Displays the current telematics information of the Field Hub, as long as the Field Hub has a GPS position fix based on the small patch antenna connected to the back of the Field Hub. The Signal Strength Map link will open a small pop-up window that will allow the user to choose a start and end date to generate a (cellular) signal strength history map. Note: The Signal Strength Map link generates a Google Earth file. Because of this, the computer being used must have Google Earth installed. There is a link in the pop-up window to take users to the Google Earth download page if needed. Base Stations The Base Station management page allows a user to see the status of the Base Station as well as the following information: Online Status Running on both internet connections Running only on one internet connection Offline Name (Common Name) Name given to the Base Station. This can only be edited by the administrator(s) of the Base Station. Base Station ID number Used for troubleshooting. IMEI/ESN Modem ID number of the backup modem that is in the Base Station. Model Displays the model of the Base Station. DL-V3 (1st Generation Base Station) NB-DL-V3 (1st Generation Base Station Updated to Dual-Stream Capabilities) SBS 2.0 (2nd Generation Base Station) Region The region determines how some features of the Base Station work in the Slingshot server. The Region of any Field Hubs that receive corrections from the Base Station should match the Region setting of the Base Station. The Region is set when the Base Station is created based on the Physical location of the Base.
Owner Name of company that owns the Base Station. WAN 1 Main Ethernet connection status. Dual Stream Both internet connections are working. Online only WAN 1 is working. Offline WAN 1 is not working or not connected. WAN 2 Backup modem Ethernet status. Dual Stream Both internet connections are working. Online only WAN 2 is working. Offline WAN 1 is not working. WMS Expiration Date WMS licenses are required to be purchased once per year. The WMS (Wireless Management System) license is the subscription that the Base Station owner pays to keep the Base Station online and running to output RTK corrections. View Icon Selecting the View icon will direct the user directly to the View Tab on the Base Station details page. Update Icon Selecting the Update icon will direct the user directly to the Update Tab on the Base Station details page. View Tab Details Name of the Base Station. Base ID number used for troubleshooting. Enabled (Yes or No, based on the WMS license). Model Important for troubleshooting and setup. Region explained above. Owner Company that owns the Base Station. Created the date the Base Station was created in the Slingshot system. Commissioned The date the last 24 hour survey was completed. Last Alert Date and Time the last alert was emailed to the Base Station owner to notify the owner of an issue with the base station. Select the date and time link to see details about the last notification and review any notifications that were sent in the past. Modem Modem ID (ESN or IMEI) - Important for troubleshooting and setup. Select the Modem ID to see past reports from the backup modem that are recorded every 2 minutes including: - Device ID - IP Address the modem is using from the cellular network. - RSSI cellular signal strength. - Battery voltage the backup modem is reporting from the power supply. - Service Cellular service type (4G LTE, EVDO.A, Etc.). - Carrier Cellular carrier used on the backup modem. - Roam Roaming status of the backup modem 0 is not roaming 1 is roaming
- Server Time the date and time the report was received by the Slingshot server. Model Model of the backup modem. Used for troubleshooting. Version Script version of the backup modem. Updated automatically, as needed. Used for troubleshooting. The Script version is dependent on the type of Base Station and its physical location. Firmware - Firmware version of the backup modem. Updated automatically, as needed. Used for troubleshooting. RF Module RF module version. Used for Troubleshooting. RF Firmware RF firmware version. Used for Troubleshooting. Diagnostics Base Management Displays if the Base Station management tool is accessible by Slingshot support Online Offline Survey Status displays is the Base Station is in survey mode, finished, or none (meaning no survey is currently in progress) Base Status Online on both internet connections. Warning online on only one internet connection. Offline Routable (YES or NO) used for troubleshooting. Warning (YES or NO) used for troubleshooting. Time Status Displays the status of the RTK corrections output of the Base Station. FINESTEERING is normal. Receiver Status Displays any errors, if applicable, from the Base Station GPS receiver. GPS Config Latitude, longitude and altitude determined from the 24 hour survey. GPS Model Novatel model version of the GPS receiver. Used for troubleshooting. Version - The (Script) Version will depend on region and whether or not the 24 hour survey has been completed. Firmware Novatel firmware version of the GPS receiver. Used for troubleshooting. Novatel Serial Number. Used for setup and troubleshooting. App Version of the GPS receiver in the Base Station (not currently used). WAN Status Displays when both internet connections are working properly. Displays when only WAN 1 or only WAN 2 is working. Displays when WAN 1 or WAN 21 is not working on its respective connection. Correction Status Individual Statuses are displayed for RTCMv3 and CMR + Time date and time of the last correction received from the Base Station. ID The ID number that will display in a Raven GPS receiver when using a Base Station. Users The number of Field Hubs that are currently on and using the Base Station on the respective protocol. Throughput The percentage of successful transmissions of corrections from the Base Station to the Slingshot server. This number will be lower than 100% when Reduced RTK Detection and/or
On-Demand RTK are chosen on the Edit Tab if no Field Hubs are requesting corrections from the Base Station. Settings Displays whether the respective WAN connection and protocol is at a reduced status or a full status depending on whether there are Field Hubs requesting corrections from the Base Station. Edit Tab Details Base ID Name Can be changed here. NOTE: Be sure to select the Update button after changing the Name to save the changes. Base Model Base ESN/IMEI Settings and Configuration Reduced RTK Detection - Setting which will throttle the system s RTK output down when there are no Field Hubs requesting RTK corrections. Helps with data usage. On-Demand RTK - Setting which will throttle the system s RTK output back up to full output of corrections when any Field Hub is detected to be powered on and requesting RTK corrections from that Base Station. Auto Notify Setting which sends the administrator(s) of the account an email if there is a status change to the Base Station (offline, etc.). Marketing Marketing Visible setting which will allow any person to see the Base Station location and contact information of the company that owns the Base Station at http://ravenslingshot.com/coverage-map/. Website URL can be added to the box and any visitors to the above Website will be able to select the link. Ownership Owner Company that owns the Base Station Features Tab Displays the Feature Type (WMS 1.0 or 2.0) Displays the valid from and valid to date of the license, and whether the license is currently active or not. Displays the last time any alerts were sent about WMS license expiration. Associated Field Hubs Tab Displays all Field Hubs that are currently assigned to receive RTK corrections from the Base Station including: Field Hub Status Device ID Name of the Field Hub system The baseline distance of the Field Hub from the Base Station The latitude and longitude of the Field Hub GPS position Whether the Field Hub is currently active or not Files The File Manager page will display all options and features that can be performed with all Slingshot files. Any files that are loaded into the Slingshot account are shown here. Files that are sent from a field computer as well as files that are imported to send out to a field computer all appear in the same file list. All files are automatically sorted by the month they are loaded into the website. The system
automatically creates a new folder for the month on the first day of each month. Inbox The Inbox (with sub-folders) is displayed along the left side of the window. The Inbox will show subfolders for the current year, and the previous 2 years, and under each year there are sub-folders arranged by month. This is the default view of the File Manager. Files older than 3 years are still accessible by searching for the file based on the file name. Select the month sub-folder to view files. All files processed during the month will appear in the middle of the screen. Files are always loaded into the current month folder. Users have the ability to move these files as desired. Shared with Me The Shared with Me folder contains any files that have been shared with users via the File Share feature. Refer to the Shared With Me section on page 28. File Library The File Library is used to keep files in specific folders. Create new folders by using the Add Folder button at the top of the page. Users can move files from the Inbox to any folders created under the File Library. Users can create sub-folders within each folder so the folder structure can be as complex as desired. File Manager Buttons There are several buttons along the top of the file manager page. Import File Used to import files to specific libraries. The following options are available: My Library Imports the file into the specific user account.
(Company Name) Library Imports the file into the company s file library so that any employee or user attached to that company can see the file. Add Folder Adds folders to the File Library. Each folder can be named, files can be added or deleted, subfolders can be added, the folder can be moved to a different location under the library, and the folders can be deleted. Move Allows users to choose one or more files to move to a different folder under the File Library. Send Used to send Rx Maps to a field computer. There are two ways to send a file. 1. Choose the file to send from the File Library by placing a check mark in the box next to the file, then select the Send button. The Send Files to Field Computer window will display and users can choose which field computer(s) to send the file(s) to. 2. Without placing a check mark next to a file, select the Send button and the Send Files to Field Computer window will display. This window allows users to choose files that are in the File Library and choose which field computer(s) to send the file(s) to. Also contains a link to upload new files to the library. Select the link to browse the computer to import a new file to send to a field computer. After the files have been uploaded into the library, they can then be sent to the field computer(s). Multiple files can be sent to multiple field computers, if desired, in the same instance. Users can cancel the sending of a file by selecting the Field Hub from the Home screen, then selecting View Files. The option to cancel will only be available until the file leaves the queue and is sent to the field computer (usually 1-2 minutes). Print Allows users to choose files to view or download as a PDF file and then print the job report from a PDF file viewer. Select more than one file to print a single PDF file containing multiple files. Download Allows the user to download and save one or more files in three possible formats and then send them to the Download Manager. Refer to the Download Manager section on page 19 for more details. Original Job File PDF Shapefile Also can download all three file types. Place a check in the box next to the desired files for download prior to selecting the Download button. Share Allows users to share one or more files with a File Share Group that has been previously created. Delete
Allows a user to choose and delete one or more files. Important: Files that have been deleted from the Slingshot website are not recoverable. The deleted files are not backed up anywhere in the Slingshot system and cannot be restored. Make certain the file that is to be deleted is no longer needed. Inbox File Functions When a folder is chosen in the file manager, all files in that folder are displayed in the middle of the window. The user can utilize the Search All Files box towards the top of the file manager or files can be searched based on the file Name, date Received, file Type, Platform, System name, Grower, Farm, Field, (if applicable) or the file owner in the individual search boxes above each heading. Note: The search function only searches the active folder (the folder that is highlighted on the left side of the screen). Users can choose which columns will display in the File Manager. By right-clicking on the column headings, a checklist will display the following column options: Name (Cannot Be Disabled) Date (When It Was Received) File Type (Job Type) Platform (Field Computer Type) System Grower Farm Field Owner To view a file, select the link that displays as the job name. For more options, select the down arrow to the right side of the file name. The following options will display:
View Opens the file in the internet browser. Send to Field Computer Only available for Rx Maps. View Transfer History Displays the transfer history between the Field Hub and the field computer. Also displays the date/time when the file was uploaded to the website. Copy To Save a copy of the file in a folder under the File Library. Move To Move the file to a folder under the File Library. Details View the file details (size, date, etc.). Users can change the name and description of the file. Related files View and download any related files available. Share Share the file with a File Share Group. Delete Delete the file from the account. Important: Files that have been deleted from the Slingshot website are not recoverable. The deleted files are not backed up anywhere in the Slingshot system and cannot be restored. Make certain the file that is to be deleted is no longer needed. Folder Creation/Deletion and Moving Files Creating Sub-Folders Sub-folders can be created under the File Library in an account. The folders and files that are contained under the File Library are only viewable by the user of the account. Folders and sub-folders can only be added under the File Library. Sub-folders cannot be added to year or month folders under the Inbox. Files can only be copied or moved to Sub-Folders; not to month folders. To create a sub-folder under the File Library, select the Add Folder button. Give the folder a name (e.g. Folder 1) and then select Add. To add a sub-folder to any existing folder under the File Library, highlight the folder and then
select the Add Folder button. Give the sub-folder a name (e.g. Folder 2) and then select Add. The folders should display as shown below: Moving or deleting files To move a file to a sub-folder: Use the down arrow menu beside the file and choose the Move To option. Then select the desired folder to move the file. -or- Place a check mark in the box to the left of the file to be moved, then select the Move button at the top of the File Manager. Then select the desired folder to move the file. To delete files, select the folder where the file is stored then do the following: Select the down arrow menu and select the Delete option. -or- Place a check mark in the box to the left of the file to be deleted, then select the Delete button at the top of the File Manager. Important: Files that have been deleted from the Slingshot website are not recoverable. The deleted files are not backed up anywhere in the Slingshot system and cannot be restored. Make certain the file that is to be deleted is no longer needed. To move a created folder to a different position, select the parent folder. The folder should now appear in the file manager in the middle of the window. Select the down arrow next to the folder and choose the Move To option. Select the new parent folder to finish moving the folder. Example using the file structure above: 1. Select Folder 1. 2. Select the down arrow next to Folder 2 and choose Move To. 3. Select File Library. The folders should now display as shown below: To delete a folder, select the parent folder then select the down arrow next to the desired folder. Then select the Delete option. Folder Down Arrow Menu Each folder has a down arrow menu with the following options: Rename Rename a folder at any time.
Add Sub-Folder Add a sub-folder to the current folder. Move To Move the folder to a different parent folder. Delete Delete the folder and its contents. Download Manager Allows a user download any files from the file library. Any combination of files and file types can be added to the Download Manager. Once files have been sent to the Download Manager, they will stay in the Download Manager until the user either downloads or removes them from the queue. When multiple files are selected for download, the Download Manager will place all of the files in a single zipped folder. Within the zipped folder will be individual folders for each of the files. Remote Support Remote support can be used when a field computer is connected to a Slingshot Field Hub and setup properly in the Slingshot system. Anyone with a Slingshot username can perform remote support as long as the user has the remote support code from the field computer and the remote support function has been enabled on the field computer. For more information about remote support, see the Knowledgebase Articles on www.ravenhelp.com. Street Maps Street Maps are available to create, download, and install for Viper 4 Field Computers with software 2.4.X.X. or higher. Quick Start: 1. Enter a Name for the map. 2. Select a place on the map with the computer mouse to choose the center of the map to be created. This can be moved and changed any time during the creation process by selecting a different area on the map. The area selected will become the new center of the map.
3. Use the Slider bar to increase or decrease the map size. The map (Tile) size is in miles and creates a square area (a size 10 means the Tile covers a 10 mile by 10 mile area). 4. Zoom in or out, as needed, to ensure all the desired area is with-in the colored box. Use the + and - Buttons in the upper left hand side of the map screen. 5. The Latitude and Longitude displayed is the center-point of the map. 6. Select the Create button to create the Tile/map. The new map will show under the Create Map bar on the left side of the screen. 7. Select the map name on the left side of the screen to check the Download Status. When the file is ready to download a Ready to Download link will appear. Select the link to download and save the map file to a USB memory stick to import the file(s) into the Viper 4. The file can be saved anywhere on the USB stick (or to the computer if desired). 8. Insert the USB memory stick into the Viper 4 and select the Administrator bar at the top of the home screen then select the File Manager button. 9. Select the USB Import Manager tab, select the USB from the drop down menu, then select Street Maps as the file type. Select the blue arrow at the bottom of the screen to continue. 10. Select the street map file(s) to import then select the copy or move icon. 11. Confirm the upload of the files at the bottom of the Viper 4 screen by tapping the green check mark. The upload can take several minutes depending on the size of the map that was created. NOTE: It is best to perform a Street Map upload when not in a job and when time permits. The upload time is dependent on the size of the file; the bigger the file the longer the upload will take. During the upload process a job is not able to be started, continued, etc. on the Viper 4 until the upload is complete. Map View The Street maps page default view will show all of North America on the map. Zoom in (+) or out (-) by selecting the + or - buttons in the upper left corner of the map. Use the mouse and cursor to select a place on the map to move around to a different part of the world. (press and hold the mouse s left button to click and drag ) Starting location A starting location can be chosen by selecting any area of the map by selecting a spot on the map with the computer mouse. The selected spot will be the center of the Tile or map area. The Tile is the map selection that will make up the street map file to be downloaded. The center of the Tile is displayed as the Latitude and Longitude below the Name. A starting location can also be chosen by selecting the search icon. Enter a location into the box then select the location from the options that appear. Once the location is chose, press the enter key on the keyboard. The location entered will be the center of the Tile. The center of the Tile is displayed as the Latitude and Longitude below the Name.
Tile size The default size of a new Tile (street map area) is 10 (The map area covered will be 10 miles wide by 10 miles long). The range of map sizes is from 1 to 200, so the map created can be from 1 mile wide by 1 mile long up to 200 miles long and 200 miles wide. The size of the area covered can be changed using the slider bar below the map. To view the size of the area check the Size box below the map. Map/Tile Owner The Owner party is the person or account that owns the street map that has been created. The default setting is for the street map to be owned solely by the Slingshot login being used. To change the Owner party select the drop down menu and choose from the list that appears. If the Owner party is changed to, say, a client or company account, anyone with administrative rights to the client or company account will be able to see and download the street map. In the below example Slingshot End User is the person s log in. If Slingshot End User is chose then only that person will have access to the street maps he or she creates. If Slingshot End User, Inc. is chose then anyone that is an administrator of that company account with-in Slingshot has access to the street maps created.
NOTE: For more information on permissions and security roles of the Slingshot website visit the Public Knowledgebase articles on www.ravenhelp.com and search for How to use the Slingshot Website. Name Type in a Name for the Tile for use later and also to be able to distinguish between created Tiles that are displayed on the left side of the page under the Create Map bar. Create When all fields have been filled select the Create button to create the Tile. The Tile will be added to the screen on the left side under the Create Map bar A size as well as a center-point Latitude and Longitude can be entered manually, along with a name, and a Tile created without making any selections on the map itself, if desired. Once a Name, Size, Latitude, and Longitude have been entered select the Create button at the bottom for the Tile to be created. Download The Street Map (RSM) file can be saved on the computer or on a USB stick to transfer to the Viper 4 Field Computer. Viper 4 Upload Insert the USB memory stick into the USB port on the Viper 4. Tap the Administrator bar at the top of the Viper 4. (In some cases, this may have a different name from Administrator). Tap the File Manager button.
Select the USB Import Manager tab then select the USB being used from the drop down list and then choose Streetmaps as the file type form the corresponding drop down menu. Choose the blue arrow at the bottom of the screen to continue.
It is important to know where the Street Maps were stored when saved to the computer or USB memory stick. The root directory of the USB stick is recommended as that is usually the easiest place to find the files. The file name will be the name that was assigned when the map file was created on the Slingshot Website. Select the desired streetmaps files to import into the Viper 4 then select the copy or move icon to the right side of the Viper 4 screen. Confirm the import of the file(s) by selecting the green check mark
The Viper 4 will confirm when the file transfer has been completed.
Client Information The main Client Information page will display the name of the company, type, location, main email address(es) associated with the account, administrator(s) of the account, and relationship(s) of the account. The main Client Information page will also display how many Field Hubs, Base Stations, and API access keys are owned by the company as well as the number of files in the account. To see more information, or to edit the Client account, select the View icon. The additional Client Information page displays the company name along with the unit of measurement preference of the company. This unit of measurement should match the field computers being used as well as the preference of user accounts to ensure that the field computer job reports stay consistent when imported into the Slingshot website. Account information is displayed and some attributes can be edited by the administrator(s) of the account. Contact Numbers Addresses Email Addresses Employees Field Hubs Access Groups Add Employees Contact information Contact Numbers Multiple phone numbers can be added as well as labeled (work, home, etc.). Addresses Multiple addresses can be entered, if desired. Email Addresses Multiple email addresses can be added with at least one of those being the primary email account. Emails are only sent to users when there is a need to communicate to users about changes, issues, etc. to the website. Note: A user's contact information is not sold to any third parties or given out to anyone. It is private information of the user and is only used to process orders and for periodic communication. Employees Displays all current users who are linked to the company account as employees. The administrator(s) of the account can edit the employee security roles, add new employees and users, edit users information (Including the username), as well as remove an employee from the company's account. To see the process of how to add new employees to an account and how to create a new account for an employee, visit the Knowledgebase Articles on www.ravenhelp.com. Field Hub(s) Displays the Field Hub status, Field Hub ID, the common system name, the dealer that sold the Field Hub, and the correction source (if applicable). The system information of the Field Hub can also be viewed and edited on this screen by selecting the Edit icon on the right side of the Field Hub. Access Groups Displays any Access Groups that have been created for Field Hub share purposes. New groups can be added as well as edited or deleted here. For instructions on how to add, edit, delete groups, etc. visit the Knowledgebase Articles on www.ravenhelp.com.
Slingshot Link This page displays all systems owned by the company along with details including the system name and the Field Hub that is attached to it. This is also where the Over-The-Air-Updates for certain field computers can be performed. For more information on Slingshot Link, visit the Knowledgebase Articles on www.ravenhelp.com. Share API Access and Data Control Share Groups Displays any Share Groups (both for Field Hubs and files) that have been created by users. Groups can be added, edited, deleted, etc. on this page. Shared With Me Displays any groups that users have been invited to join (and accepted). Users can choose to remove themselves from groups at any time by selecting the red X to the right of group. For instructions on how to create and manage file share groups visit the Knowledgebase Articles on www.ravenhelp.com. API Keys Users are able to create an API access key on this screen to use with an active API subscription. For information on how to purchase API subscriptions and create API keys see the Store section in this document or visit the Knowledgebase Articles on www.ravenhelp.com. Purchase API Access Users can purchase API access for Field Hubs by using this menu. The link takes users directly to the E-Commerce store to purchase API access for any Field Hub. For more information about API subscriptions see the Store section in this document or visit www.ravenslingshot.com/products/slingshot-api. Store Users can purchase and renew Slingshot Data Plans and API subscriptions in the store. Payment can only be made via credit card when using the store. Data Plans Select the Data Plans box to purchase or renew Slingshot data plans. Data Plans are available through Raven for Bell Mobility and Verizon; all other carriers must go through a 3 rd party activation partner or completed locally by the customer. New Plans Tab Any Field Hub(s) that are owned by the company that the user is an employee of, and do no currently have a Slingshot Data Plan, will show here. Keep in mind that even if the Field Hub has an active data plan, but not a Slingshot data plan, it will still appear under New Plans. If the user is an employee of multiple company (Client) accounts, Field Hubs for each company will appear based on the drop down menu. The default view for the drop down menu is to show the user all Field Hubs that are accessible by the user. Select the drop down menu and choose the company account desired to narrow the results, if desired.
Devices are listed by System Name, Device Type, Device ID (ESN or IMEI), and Subscriber (owner). Find the desired Field Hub and choose a Feature (data plan option) from the drop down menu. Users can choose a 2GB/month plan or a 5BG/month plan. Select the Expiration drop down menu to choose an ending date of the term of the data plan. The month chosen in the drop down menu will decide when the data plan term is over. The term will last through the last day of the month chosen. Data Plans can be purchased for a period of up to 12 months at a time. Note: For more details on the Slingshot Data Plans, see the FAQ section at the end of this section. Slingshot Data Plans start from the day the purchase is completed and the cost of the remaining days of the current month are pro-rated for the total cost (and data) when checking out. When all desired selections have been made for the Field Hub(s) select the Add data plan button to save the selections to the cart. Any purchases not added to the cart before viewing the cart or a different tab will not be saved. The cart Icon will display how many items have been saved. Select the cart icon to view any items in the cart at any time. When all desired items have been added to the cart select the cart icon to continue the purchase process or select the Renew Plans Tab to renew any data plans desired. Renew Plans Tab Any Field Hub(s) that are owned by the company that the user is an employee of, and currently have a Slingshot Data Plan, will show here. If the user is an employee of multiple company (Client) accounts, Field Hubs for each company will appear based on the drop down menu. The default view for the drop down menu is to show the user all Field Hubs that are accessible by the user. Select the drop down menu and choose the company account desired to narrow the results, if desired. Devices are listed by System Name, Device Type, Device ID (ESN or IMEI), and Subscriber (owner). The current data plan and expiration date also appear. Find the desired Field Hub and choose a New Expiration date from the drop down menu. The data plan size (2GB/month or 5GB/month) will remain the same (as shown under the Feature heading). Select the Expiration drop down menu to choose an ending date of the term of the data plan. The month chosen in the drop down menu will decide when the data plan term is over. The term will last through the last day of the month chosen. Data Plans can be purchased for a period of up to 12
months at a time. If a data plan is currently active on a Field Hub it will show under the Renew Plans Tab but will only be able to be chosen to renew or extend the plan for up to a 12 month period from the current date. Select the Renew data plan button to add the purchase(s) to the cart. Note: If a different size data plan is desired the user must wait to purchase the data plan until the current data plan has expired. Once the data plan expires the user can then access and add a new data plan to the Field Hub under the New Plans Tab. A new data plan can be purchased before the current plan expires by contacting an Authorized Slingshot Dealer to submit the changes via the Online Activation Form to avoid any lapse in service. Note: For more details on the Slingshot Data Plans, see the FAQ section at the end of this section. The cart icon will display the total number of purchases or renewals. To view the cart select the icon at any time. Any purchases not added to the cart before viewing the cart or a different tab will not be saved. Select the cart icon to continue the purchase. Cart The cart will display all current selections of new and renewal purchases. Review all selections before proceeding. Any selections that have been made can be removed by selecting the red at the right side of the screen next to the total price of the feature. To make changes to the selected features select the back button in the browser then navigate to the proper tab (New Plans or Renew Plans). After the desired changes have been made add the new selections to the cart. Select the Checkout icon to continue the purchase.
Checkout Review Order Review the order to ensure everything is complete and correct. A summary of the purchase is displayed on this page. Select the Next button to proceed. Terms of Service The Terms of Service will need to be read and the check box next to each Field Hub selected to agree to the Terms of the cellular data plan before proceeding. Select the data plan link under the Terms & Conditions heading to view the terms and conditions for each data plan. When the terms and conditions have been accepted the Next button will be available to select.
Select Next to proceed. Billing Address The default billing address is the primary address from the company account that owns the Field Hub(s) in the Slingshot Website. To use a different billing address select a new name and billing address. Note: The billing address must match the billing address for the credit card being used for the purchase. Billing Email The default billing email address will be the primary email address from the company account that owns the Field Hub(s) in the Slingshot Website. To use a different billing email address select the Other email box and enter a new email address. If any changes are made to the billing address or the billing email select the Update and calculate tax button at the bottom of the screen before proceeding to the checkout. The tax will be calculated based on the sales tax of the state entered in the billing address. If no changes are made to either category select the Proceed to Checkout button.