Digital Enablement bridging the digital divide Ahmar Waryas ahmar.waryas@huawei.com
China Internet plus policy will transform industries New Economic Growth Engine: From Made in China to Create in China entrepreneurial innovation collaborative manufacturing modern agriculture smart energy inclusive finance livelihood service high efficient logistics E - commerce convenient transportation green ecosystem artificial intelligence accessible services Internet + Manufacturing Internet + Finance Internet + Government Internet + Medical Internet + Agriculture Factory operations Supply chain Maintenance 3D printing Automation Health Education Travel Entertainment Food, Beverage Customer centric Governance model Government devices Security Share platforms On demand Patient management Remote care Wearables Weather / water Tractors etc Drones Land health Supply chain Internet plus Industry Drivers Handsets, devices and internet Data Exchange System optimisation New Business Models Social transformation 2
Other countries including Malaysia are taking the digital enablement route as a core policy driver. Enhancing inclusiveness towards an equitable society Accelerating human capital development Enhancing delivery systems and wealth creation of B40 household Balancing growth, preferential attachment and government services access Translating innovations to wealth Enabling businesses to reach un tapped markets Strengthening infrastructure to support economic expansion Re-engineering growth for greater prosperity Facilitate internet economy by reducing barriers to entry Monetise BNM real time payment network by faster mobile commerce Redesigning government services trust and integrity Transforming service sector and strengthening SMEs 3
But the realities show that the social divide maybe increasing as our lives go digital 4
These challenges require a new way to think about policy and society. Its time to rethink government.. Government 2.0 Taxes by the citizens Roads & infrastructure Citizen services Governance & equity Government as a vending machine Law & security 5
Government 2.0 strategy is about digital enablement and reducing digital divide Strategy is delivery. Its not a policy option. It s a delivery crisis. 6
Citizens are already using multiple government services and digital enablement provides scale and feedback loop Social Transfers + Finance + Hospital + Parking + Digital scale Safe and accessible Efficient and fast Low cost access New business model Power to citizens Access to services Fast payments Online consultants Pay by IDs Reduce costs Remove congestion Wealth creation + Insurance + Transport + Police + Crowd sourcing Authenticated beneficiary Access to schemes Enhance penetration Devise high level project Licenses and legal stakeholders Ticketing and information Share information Complains and feedback Infringements, payments Information access Update credentials 7
e-government and digital enablement brings massive dividends to citizens low income benefit the most Time savings & congestion reduction 34M USD annual savings from digital vouchers for public Now/ Analog 30 Minutes 30 Minutes 30 Minutes 20 Minutes 110 Minutes Million USD 40 35 30 37.35 90% Reduction 25 30 Minutes 30 Minutes 30 Minutes 20 15 27M USD Digital * 30 Minutes * 20 Minutes 10 5 10.2 6.8M USD 3.4 All Online 10 Minutes Analog Digital Online Only 8 Source: Malaysia median income to hourly wage: Malaysia Bureau of Statistics & Huawei Analysis
Digital enablement for government leads to a bigger case of transformation Digital enablement is not about web sites and apps It is how we transform the government 9
Three steps to reduce digital divide through government policy intervention Step 1: Shape Step 2: Language Step 3: Process Vertical vs. Horizontal RACI matrix Local vs. Central Alpha, Beta, Live User Journey A/B Testing Procurement process Sandboxing Ecosystem partners 10
The process to bring e-government mainstream and get citizens at the centre of service design Policy Capturing requirements & procurement Development Launch User Needs? User Needs? Discovery ALPHA BETA LIVE 11
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