MyIAL Learner User Guide

MyIAL Learner User Guide

Updated as of 6 February 08 Table of Contents Login 3 A. SingPass 3 B. Non-SingPass 4 Create Account 6 View Inbox 7 A. Pending Action - Payment 8 Manage your Certificate / Diploma / Master Programmes 9 A. Apply for New Programme 0 B. View Module 5 C. View Training Schedule 6 D. View Assessment Dates 8 E. View Result 0 F. View Attendance G. Resubmit Document H. Request to Reschedule Programme 4 I. Request to Withdraw 6 Manage your Continuing Professional Development Programmes 8 Make Payment 9 View Transaction History 30 View Programme Administrative Information 3 View and Edit Profile 3 Copyright 08 SkillsFuture Singapore. All Rights Reserved.

Updated as of 6 February 08 LOGIN A. SINGPASS Access MyIAL through the IAL home page by clicking on MyIAL Login. Navigate to the Learner Login section, and you will be able to login using your SingPass account. Click MyIAL Login to proceed to the MyIAL Login page. Select SingPass. You will be directed to the SingPass login page. 3 3 Key in your SingPass ID & password. After authorization, you will be redirected to MyIAL. If you do not have a SingPass, you will need to register for an account via: https://www.singpass.gov.sg/sing pass/register/instructions Copyright 08 SkillsFuture Singapore. All Rights Reserved. 3

Updated as of 6 February 08 B. NON-SINGPASS (/) If you are not eligible for SingPass (Non Singapore Citizen/PR), you will be able to login using your Non-SingPass account. Select Non SC/PR and you will be directed to the Non-SingPass Login page. Key in your email & password and you will be directed to MyIAL. Click No Account? Register here to register for a new account. You will be redirected to the Non- SingPass registration page (see page 5). Copyright 08 SkillsFuture Singapore. All Rights Reserved. 4

Updated as of 6 February 08 B. NON-SINGPASS (/) On the Non-SingPass registration page, you will need to fill in all particulars and click Submit to complete your registration. 3 3 Fill up the registration form and click Submit. Your Non- SIngPass account will be created and you will be able to login to MyIAL. Copyright 08 SkillsFuture Singapore. All Rights Reserved. 5

Updated as of 6 February 08 CREATE ACCOUNT If it is your first time login to MyIAL, you will need to create your profile. After successful SingPass/Non-SingPass authorization, you will be directed to the Create Profile page, where you will need to populate your information. Fill up the personal information form and click Save. The Terms and Conditions window will popup. Acknowledge by clicking on I Agree. Your MyIAL account will be created and you will be directed to the Inbox page of MyIAL. Copyright 08 SkillsFuture Singapore. All Rights Reserved. 6

Updated as of 6 February 08 VIEW INBOX Upon successful login into MyIAL, you will be redirected to the Inbox page. On this page, you will be able to view notifications, view pending actions, learning schedule and navigate to other pages of the portal. View notifications View Pending Payment View Training and Assessment Schedule Copyright 08 SkillsFuture Singapore. All Rights Reserved. 7

Updated as of 6 February 08 A. PENDING ACTION PAYMENT If you have applied for a course, but have not made payment yet, it will be displayed under the Pending Action section. Click View Details to view the course with pending payment. You will be redirected to the Payment page. In the Payment page, tick the record and click Pay Selected Item Online to make payment. You can also download selected invoices. 3 3 To proceed with the payment, the system will redirect you to the Online Payment portal. Indicate the payment mode and complete payment transaction. If successful, a payment confirmation message will be displayed. Copyright 08 SkillsFuture Singapore. All Rights Reserved. 8

Updated as of 6 February 08 MANAGE YOUR CERTIFICATE, DIPLOMA & MASTER PROGRAMMES To manage your Certificate/Diploma/Master Programmes, click Certificate/Diploma/Master on the left-hand side menu. On Certificate/Diploma/Master page, you will be able to apply for a new Programme and view the details of enrolled courses. Apply for a new Programme Filter all the programmes View the Programmes that you have been enrolled in. Click Action and perform the following: View Module View Training Schedule View Assessment Dates View Result View Attendance Resubmit Document Request to Reschedule Programme Request to Withdraw Copyright 08 SkillsFuture Singapore. All Rights Reserved. 9

Updated as of 6 February 08 A. APPLY FOR A NEW PROGRAMME (/5) Click Apply for New Programme. You will be redirected to the Apply for New Programme page, where all available Certificate / Diploma / Master programmes will be displayed. Search for the relevant Programme by keywords or filter results by selecting the type. You can view details of Programme Choose necessary Programme and click Schedule/ Apply, you will be directed to Programme Schedule page. Copyright 08 SkillsFuture Singapore. All Rights Reserved. 0

Updated as of 6 February 08 A. APPLY FOR A NEW PROGRAMME (/5) On the Programme Schedule page, all available schedules of the programme will be displayed. You can view the schedule for each Module of the Programme. 3 You can view the details and download the schedule in pdf. 3 Choose the necessary schedule and click Schedule/ Apply. You will be directed to the Programme Application page. Copyright 08 SkillsFuture Singapore. All Rights Reserved.

Updated as of 6 February 08 A. APPLY FOR A NEW PROGRAMME (3/5) On the Programme Application page, you will need to review your profile information and update the contact details if necessary. 4 4 Update the contact information if necessary and click Next to proceed with your application. Copyright 08 SkillsFuture Singapore. All Rights Reserved.

Updated as of 6 February 08 A. APPLY FOR A NEW PROGRAMME (4/5) After you have updated your profile information, you will then need to complete the questions, upload application documents and indicate funding. 5 5 Complete the questions related to the Programme you are applying to. 6 6 Upload all the required application documents. Note that all documents have to be zipped in one single file, not exceeding 0 MB size. 7 7 Indicate the SkillsFuture Credit amount, if applicable. 8 8 Click Submit. Copyright 08 SkillsFuture Singapore. All Rights Reserved. 3

Updated as of 6 February 08 A. APPLY FOR A NEW PROGRAMME (5/5) After you have clicked on Submit, a Registration Confirmation window will pop up. 8 Acknowledge the information and click I Agree. You will then be redirected to the Acknowledgement page. 8 On the Acknowledgement page, the system will prompt you that your application has been submitted. You may proceed to pay online from this page by clicking on Payment Online. Copyright 08 SkillsFuture Singapore. All Rights Reserved. 4

Updated as of 6 February 08 B. VIEW MODULE From the Certificate/Diploma/Master page, you will be able to view modules of the programme that you that you are enrolled in. Find the relevant programme and click Action. From the dropdown list choose View Module. On the View Module page, you will be able to see all the enrolled modules of the programme. Click Action to perform the following : Complete Post-course evaluation; Request to Reschedule module; Request to Retake Module; Request to Withdraw. Copyright 08 SkillsFuture Singapore. All Rights Reserved. 5

Updated as of 6 February 08 C. VIEW TRAINING SCHEDULE (/) From the Certificate/Diploma/Master page, you will be able to view training schedules of the programme that you are enrolled in. Find the relevant programme and click Action. From the dropdown list, choose View Training Schedules. On the View Training Schedule page click View Details to view the expanded view of the training session dates and time. See page 7. Copyright 08 SkillsFuture Singapore. All Rights Reserved. 6

Updated as of 6 February 08 C. VIEW TRAINING SCHEDULE (/) After you clicked View Details, system will expand the section with overview of module dates, time and venues. Click here to download training schedule 3 3 View more details of module schedule Copyright 08 SkillsFuture Singapore. All Rights Reserved. 7

Updated as of 6 February 08 D. VIEW ASSESSMENT DATES (/) From the Certificate/Diploma/Master page, you will be able to view assessment dates of the programme that you are enrolled in. Find the relevant programme and click Action. From the dropdown list, choose View Assessment Dates. You can download the assessment schedule here On the View Assessment Dates page click View Details to view the expanded view of the assessment dates and time. 3 Copyright 08 SkillsFuture Singapore. All Rights Reserved. 3 From the expanded view you will be able to: Request to Reschedule Assessment Request for Reassessment 8

Updated as of 6 February 08 D. VIEW ASSESSMENT DATES (/) If you clicked Request to Reschedule Assessment, the Terms and Conditions window will pop up. Acknowledge the information and proceed with the request. 4 Click I Agree. You will be directed to the Request to Reschedule Assessment Date page. 4 5 Acknowledge the online request fee and click Pay Online. You will be directed to online payment portal where you can complete the payment transaction. 5 Similarly, you can request for reassessment. Copyright 08 SkillsFuture Singapore. All Rights Reserved. 9

Updated as of 6 February 08 E. VIEW RESULT From the Certificate/Diploma/Master page, you will be able to view assessment results of the programme that you are enrolled in. Find the relevant programme and click Action. From the dropdown list, choose View Result. You will be directed to the Results page, where your assessment results will be displayed. Copyright 08 SkillsFuture Singapore. All Rights Reserved. 0

Updated as of 6 February 08 F. VIEW ATTENDANCE From the Programme page, you will be able to view your attendance of the programme that you are enrolled in. Find the necessary programme and click Action. From the dropdown list, choose View Attendance. You will be directed to the Attendance page, where your training attendance records will be displayed. You may view assessment attendance by navigating to the Assessment Attendance tab. You may also print your attendance records by clicking Print. Copyright 08 SkillsFuture Singapore. All Rights Reserved.

Updated as of 6 February 08 G. RESUBMIT DOCUMENT (/) Should IAL request for a resubmission of your application document(s), you will be able to do so from the Certificate/Diploma/Master page. Find the relevant programme and click Action. From the dropdown list, choose Resubmit Document. The Terms and Conditions window will be displayed. Click I Agree to acknowledge and you will be directed to the Resubmit Document page. Copyright 08 SkillsFuture Singapore. All Rights Reserved.

Updated as of 6 February 08 G. RESUBMIT DOCUMENT (/) On the Resubmit Document page, you will be able to upload your application documents. 3 3 Click Upload Documents and choose the file from your computer. Note that the file should be in zip format and not exceeding 0MB in size. 4 4 Click Submit. 5 After successful submission, you will be redirected to Acknowledgement page. System will prompt you that your resubmission has been received. Copyright 08 SkillsFuture Singapore. All Rights Reserved. 3

Updated as of 6 February 08 H. REQUEST TO RESCHEDULE PROGRAMME (/) From the Certificate/Diploma/Master page, you will be able to request to reschedule a programme that you are enrolled in. Find the relevant programme and click Action. From the dropdown list, choose Request to Reschedule Programme. The Terms and Conditions window will be displayed. Click I Agree to acknowledge and proceed to the next step. Copyright 08 SkillsFuture Singapore. All Rights Reserved. 4

Updated as of 6 February 08 H. REQUEST TO RESCHEDULE PROGRAMME (/) After agreeing to the terms and conditions, you will be redirected to the Request to Reschedule Programme page, where you will be able to choose a new schedule. Acknowledge the online request fee and indicate the reason for request. Then, click Choose a New Schedule. You will be able to see available schedules by module. System will display all available schedules. Choose the relevant schedule and click Pay Online. You will be directed to the online payment portal to complete payment transaction. Copyright 08 SkillsFuture Singapore. All Rights Reserved. 5

Updated as of 6 February 08 I. REQUEST TO WITHDRAW (/) From the Programme page, you will be able to request to withdraw from a programme that you are enrolled in. Find the relevant programme and click Action. From the dropdown list, choose Request to Withdraw. The Terms and Conditions window will be displayed. Click I Agree to acknowledge and proceed to the next step. Copyright 08 SkillsFuture Singapore. All Rights Reserved. 6

Updated as of 6 February 08 I. REQUEST TO WITHDRAW (/) After agreeing to the terms and conditions, you will be redirected to the Request to Withdraw Programme page, where you will be able to view the online request fee and proceed with payment. Acknowledge the online request fee and indicate the reason for request. Then, click Pay Online. You will be directed to the online payment portal. Choose the payment mode and complete the payment transaction. If successful, a payment confirmation message will be displayed. Copyright 08 SkillsFuture Singapore. All Rights Reserved. 7

Updated as of 6 February 08 MANAGE YOUR CONTINUING PROFESSIONAL DEVELOPMENT PROGRAMMES To manage your CPD Programmes, click Continuing Professional Development (CPD) on the left-hand side menu. You will then be directed to the CPD page. On this page, you will be able to apply for a new Programme and view the details of the programmes that you have been enrolled in. Apply for a new Programme. For more details refer to pages 9-3. View the Programmes that you have been enrolled in. Click Action and perform the following: Complete Post- Course evaluation View Training Schedule View Attendance Request to Reschedule Module Request to Retake Module Request to Withdraw For more details refer to pages 3-4. Copyright 08 SkillsFuture Singapore. All Rights Reserved. 8

Updated as of 6 February 08 MAKE PAYMENT To make online payment, click Payment on the left-hand side menu and you will be directed to the Payment page. On this page, you will be able to view pending payments, pending payments with invoice (if SFC was utilised) and past payment transactions. In the Pending Payment or Pending Payment with Invoice tab, you are able to choose to pay online. In the Pending Payment with Invoice tab, you can also download invoices. Find the relevant pending payment record and click Action. From the dropdown list, choose Pay Online. You can also download invoice here (in pdf). You can select multiple records for online payment or invoice download. You will be directed to the online payment portal. Choose the payment mode and complete the payment transaction. If successful, a payment confirmation message will be displayed. Copyright 08 SkillsFuture Singapore. All Rights Reserved. 9

Updated as of 6 February 08 VIEW TRANSACTION HISTORY To view your online transactions history, click History on the left-hand side menu and you will be directed to the Transactions page. On this page, you will be able to view your past registration, payment and online request transactions. You can filter your transactions by type and date. Copyright 08 SkillsFuture Singapore. All Rights Reserved. 30

Updated as of 6 February 08 VIEW PROGRAMME ADMINISTRATIVE INFORMATION To view administrative information about programme postponement, withdrawal, reassessment, cancellation and other procedures, click Programme Administrative Information from the left-hand side menu. Copyright 08 SkillsFuture Singapore. All Rights Reserved. 3

Updated as of 6 February 08 VIEW AND EDIT YOUR PROFILE To view and edit your profile, click on the profile icon and select Edit Profile. Edit your contact information, if necessary, and click Update. Copyright 08 SkillsFuture Singapore. All Rights Reserved. 3