Web-based Manual User Guide
The instructions in this document have been carefully checked for accuracy and are presumed to be reliable. PT. Telekomunikasi Indonesia International (Telin) and its writers assume no responsibility for inaccuracies and reserve the right to modify and revise this document without notice. It is PT. Telekomunikasi Indonesia International (Telin) s goal to supply accurate and reliable documentation. There is no actual real data written or presented as figure in this User Guide. Any sort of data written or presented as figure in this User Guide are just example/data dummy. If you discover a discrepancy in this document, please e-mail your comments to mytelin@telin.co.id. 2
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LOGIN & UTILITIES
Login Page Type the given URL in a web browser, https://cs.telin.co.id. Login with your email and password. You will be prompted to change password if this is the first login. Telin Customer Portal also support for mobile apps (Android and ios). 5
Forgot Password Select the forgot password? in the Login page. Input your registered e-mail address in the Email textbox. Select Submit button to proceed. 6
Home Page This is the Home Page after you login. The system directly open the Dashboard menu as a Home Page. The menu in the left area are display based on the privilege. 7
User Profile In this menu, User can access their profile, change password and logout from the system. To change the profile, User can select Edit Profile. After modify the value, User can select the Save button. 8
Change Password Select Change Password menu Fill all value to change the password and select UPDATE button to proceed. 9
Logout Select Logout to exit from the system 10
DASHBOARD SERVICES, TICKETS, BILLINGS, BANDWIDTH
Dashboard It shows the total tickets and services that successfully closed. This column contains Total Services, Active Services, In progress Services, and Terminated Services. Total Tickets will be displayed in this column as well as Open, Pending, Technical Closed, and Closed ticket. Both graphic will represent the billings and bandwidth usage. 12
Filter Services or Tickets Service or Ticket in the Dashboard can be filtered based on period which consists of Month to Date, Quarter to Date, Year to Date and Custom (enter the period manually) Choose one selection from Services column available in the dropdown box. Default is Month to Date. Choose one selection from Tickets column available in the dropdown box. Default is Month to Date. 13
Filter Billings or Bandwidth Billings or Bandwidth in the Dashboard can be filtered based on period which consists of 1, 2, or 3 years. Choose one selection from Billings column available in the dropdown box. Default is Last 1 year. Choose one selection from Bandwidth Usage column available in the dropdown box. Default is Last 1 year. 14
INBOX
Inbox Collapse All and Expand All function will break down or break up the ticket list in the Inbox page. These buttons will only show the specific ticket, such as if user select Ongoing, then the system will go to the Ongoing ticket list. Inbox menu will only show the updated ticket, and already separated for Ongoing, Pending, Technical Closed, and Closed status ticket. 16
TICKETS
Ticket List Select Tickets menu to show all tickets Ticket list with Awaiting Confirmation status. Select View button to open the detail ticket. User can update the ticket using Update button Ticket view in detail data. 18
Ticket Update Input some necessary comments to update the ticket. Add file attachment (if any) to support the documentation. Select SAVE to update the ticket. User can go back to the ticket details. 19
Create Ticket (1/2) Ticket can be created from the active service only. The Active Service menu will displayed all service that still active. Select NEW TICKET button to create a new ticket. 20
Create Ticket (2/2) Fill the mandatory field as part of ticket information such as contact person, description and ticket number. Select the contact person or Add the New Contact to create a new one. Fill the description for the details. Add file attachment (if any) to support the documentation. Feel free to add your own customer ticket number. Select SAVE to proceed the ticket creation. 21
Search Tickets As you refine your search criteria, the system will filter and only display the ticket that meet your search criteria. Search function button will display the specific ticket based on your criteria. To download the displayed tickets into a spreadsheet, click on Export All Results. Open up the spreadsheet file to see the details. 22
ORDER TRACKER
Order Tracker User can track the progress of the order from the Order Tracker menu. Select Order Tracker menu to list all services and Click the service number (Rxxxxxxx) to view the detail service. 24
Order Tracker Details (1/2) Order Tracker can be viewed clearly as well as provisioning phase. User can also contact to the respective Project Manager in Telin using Telegram. User must login their Telegram account first to use this function. Provisioning phase can be track in this field as well as the updated status. 25
Order Tracker Details (2/2) Provisioning phase can be track in this field as well as the updated status. 26
ACTIVE SERVICES
Active Services In the Active Services menu, user can view all active service that still running until now. User is able to create a ticket for any issue related with the respective services. Click the Active Service to open the list of Active Services Select New Ticket button to create the new Troubleshooting Ticket 28
Detail Active Services Active Service can be viewed clearly as well as provisioning phase. User can also contact to the respective Account Manager in Telin using Telegram. User must login their Telegram account first to use this function. Provisioning phase can be track in this field as well as the updated status. 29
Terminated Services Terminated Services menu is only listing all the service that has been terminated. Select Terminated Service to open all terminated service 30
INVOICE & PAYMENTS
Invoice & Payments Customer who has a multi-currency transaction, they can view the invoices based on the currency. On the invoice detail page, customer can view the details of invoice, as well as download the invoice in PDF format. Select Invoice menu to open all invoices 32
Invoice Detail In Invoice detail, User is able to download the invoice in PDF format. 33
Payment Detail User can view all payment from the Payment menu. The table contains of Payment Date, Payment Amount, and Invoice Amount. Customer also can open the payment detail. Select Payment menu to open all Payment 34