Quickstart guide to two-factor authentication Flexible, two-factor authentication is one of the best options for enhancing the security of your and your clients Schwab accounts. This simple guide walks you through the process of adding this feature to your account, using an app for your mobile device or your computer s desktop. It also provides insights into your clients experience when they add this feature to their Schwab Alliance account. Click on one of the boxes below to get started. Your experience adding two-factor authentication on Schwab Advisor Center >> Your clients experience adding two-factor authentication on Schwab Alliance >> 1
>> Two-factor authentication for your Schwab Advisor Center account Two-factor authentication for your Schwab Advisor Center account Two-factor authentication is required for all users with trading authority, but is a great security enhancement for all accounts. Schwab offers a number of options for adding or removing this feature. Choose one of the boxes below to see step-by-step instructions. Using a mobile device Using the desktop app Using a physical token 2
>> Two-factor authentication for your Schwab Advisor Center account >> Advisor experience: Using a mobile device >> Step 1. Advisor experience: Using a mobile device 1. Using your mobile device s app marketplace, find and download the Symantec VIP. Android iphone 3
>> Two-factor authentication for your Schwab Advisor Center account >> Advisor experience: Using a mobile device >> Steps 2-3. Advisor experience: Using a mobile device 2. Log into Schwab Advisor Center, click on your name at the top of the screen, and select Authentication Device. Welcome NN Content Preferences Password & Challenge Questions Authentication Device Update Profile Trading Preferences 3. Open the VIP app on your device, and input the and Security Code displayed in the app, then click Enroll to complete the process. Content Preferences Password & Challenge Questions Authentication Device Update Profile Trading Preferences 1. Download the Symantec VIP app. 2. Enter your unique credentials. CREDENTIAL ID VSMT74453898 Find your unique credentials by launching the Symantec VIP app from your mobile device. SECURITY CODE 988870 Use the Symantec VIP Access desktop app Use a physical token Enroll 4
>> Two-factor authentication for your Schwab Advisor Center account >> Advisor experience: Using a mobile device >> Step 4. Advisor experience: Using a mobile device 4. You ll see a message confirming that your device has been enrolled. Content Preferences Password & Challenge Questions Authentication Device Update Profile Trading Preferences Manage Your Device You have successfully enrolled your device (: VSMT53184836). Manage your device ********* 836 Remove Every time you log in to your Schwab account, add the unique security code generated by the Symantec VIP app to the end of your password. Login ID nancy_nickel Password mypassword524942 Add to your password 5
>> Two-factor authentication for your Schwab Advisor Center account >> Advisor experience: Using a desktop app >> Step 1. Advisor experience: Using the desktop app 1. N avigate your computer s browser to vip.symantec.com, and click the Download link. 6 Next >>
>> Two-factor authentication for your Schwab Advisor Center account >> Advisor experience: Using a desktop app >> Step 2. Advisor experience: Using the desktop app 2. S elect the appropriate link for your computer, click to download, and follow the instructions to install the app. 7 Next >>
>> Two-factor authentication for your Schwab Advisor Center account >> Advisor experience: Using a desktop app >> Step 3. Advisor experience: Using the desktop app 3. Log into Schwab Advisor Center, click on your name at the top of the screen, and select Authentication Device. Welcome NN Content Preferences Password & Challenge Questions Authentication Device Update Profile Trading Preferences 8
>> Two-factor authentication for your Schwab Advisor Center account >> Advisor experience: Using a desktop app >> Step 4. Advisor experience: Using the desktop app 4. Click the Use the Symantec VIP Access desktop app link. Content Preferences Password & Challenge Questions Authentication Device Update Profile Trading Preferences 1. Download the Symantec VIP app. 2. Enter your unique credentials. CREDENTIAL ID VSMT74453898 SECURITY CODE 988870 Find your unique credentials by launching the Symantec VIP app from your mobile device. Use the Symantec VIP Access desktop app Use a physical token Enroll 9
>> Two-factor authentication for your Schwab Advisor Center account >> Advisor experience: Using a desktop app >> Step 5. Advisor experience: Using the desktop app 5. Open the VIP app on your desktop, enter the and in the appropriate boxes, and then click Enroll. Content Preferences Password & Challenge Questions Authentication Device Update Profile Trading Preferences Learn more about using authentication devices on Schwab Advisor Center. 1. Download Symantec VIP Access desktop app if it is not already installed on your computer. 2. Enter your unique credentials. VIP Access CREDENTIAL ID VSMT74728235 SECURITY CODE 212402 Symantec Desktop app Find your unique credentials by launching the Symantec app from your desktop. Use the Symantec VIP Access mobile app Use a physical token Enroll 10
>> Two-factor authentication for your Schwab Advisor Center account >> Advisor experience: Using a desktop app >> Step 6. Advisor experience: Using the desktop app 6. You ll see a message confirming that your device has been enrolled. Content Preferences Password & Challenge Questions Authentication Device Update Profile Trading Preferences Manage Your Device You have successfully enrolled your device (: VSMT53184836). Manage your device ********* 836 Remove Every time you log in to your Schwab account, add the unique security code generated by the Symantec VIP app to the end of your password. Login ID Password nancy_nickel mypassword524942 Add to your password 11
>> Two-factor authentication for your Schwab Advisor Center account >> Advisor experience: Using a physical token >> Step 1. Advisor experience: Using a physical token 1. If you cannot use either the mobile app or the desktop app, your firm s security administrator (FSA) can order one for you through the Security Admin page on Schwab Advisor Center. 12
>> Two-factor authentication for your Schwab Advisor Center account >> Advisor experience: Using a physical token >> Step 2. Advisor experience: Using a physical token 2. Once you receive the token, log into Schwab Advisor Center, click on your name at the top of the screen, and select Authentication Device. Welcome NN Content Preferences Password & Challenge Questions Authentication Device Update Profile Trading Preferences 13
>> Two-factor authentication for your Schwab Advisor Center account >> Advisor experience: Using a physical token >> Step 3. Advisor experience: Using a physical token 3. Click the Use a physical token link. Content Preferences Password & Challenge Questions Authentication Device Update Profile Trading Preferences 1. Download the Symantec VIP app. 2. Enter your unique credentials. CREDENTIAL ID VSMT74453898 SECURITY CODE 988870 Find your unique credentials by launching the Symantec VIP app from your mobile device. Use the Symantec VIP Access desktop app Use a physical token Enroll 14
>> Two-factor authentication for your Schwab Advisor Center account >> Advisor experience: Using a physical token >> Step 4. Advisor experience: Using a physical token 4. Enter the, found on the back of your token, and the security code you receive when you press the button on the front of the device. Then, click Enroll. Content Preferences Password & Challenge Questions Authentication Device Update Profile Trading Preferences Two-factor authentication adds a layer of security to your Schwab Advisor Center login ID and password, helping to safeguard your account even if your standard login credentials are compromised. Learn more about using authentication devices on Schwab Advisor Center. Enter your unique credentials. Use the Symantec VIP Access mobile app Use the Symantec VIP Access desktop app Front Back Physical token Find your unique credentials by looking at the front and back of your Symantec VIP token. Enroll 15
>> Two-factor authentication for your Schwab Advisor Center account >> Advisor experience: Using a physical token >> Step 5. Advisor experience: Using a physical token 5. You ll see a message confirming that your device has been enrolled. Content Preferences Password & Challenge Questions Authentication Device Update Profile Trading Preferences Manage Your Device You have successfully enrolled your device (: VSMT53184836). Manage your device ********* 836 Remove Every time you log in to your Schwab account, add the unique security code generated by the Symantec VIP app to the end of your password. Login ID Password nancy_nickel mypassword524942 Add to your password 16
>> Client experience: Two-factor authentication using Schwab Alliance account >> Step 1. Client experience: Two-factor authentication for a Schwab Alliance account Now, your clients can easily add this important extra security measure to their Schwab Alliance account with a few clicks. Android iphone 1. First, your client uses his or her mobile device s app marketplace, find and download the Symantec VIP app. 17
>> Client experience: Two-factor authentication using Schwab Alliance account >> Steps 2-3. Client experience: Two-factor authentication using Schwab Alliance account 2. Next, your client logs into Schwab Alliance, then clicks the Security Center tab, and then the link to Enroll in Enhanced Authentication. Accounts Trade Research Products Guidance Service My Profile Security Center Account Servicing Paperless Alert Settings Alert Account Settings Message Center Security Credentials Change Password Change Login ID Change Security Question and Answer Enroll in Enhanced Authentication Your password was last updated on 01/05/2018 Please consider updating your password every 6 months. Security Alerts Mobile Phone Number 3. The screen will display information about the process. Your client clicks Continue to proceed. Add Enhanced Authentication Enhanced Authentication with Security Tokens adds a layer of security to your Schwab login ID and password. This process helps to safeguard your account even if your standard login credentials have been compromised. Learn more How does it work? 1. Download the Symantec VIP app to your mobile device. CREDENTIAL ID SYMC267323289 SECURITY CODE 524942 2. To add your device and set up the security token, enter the security code and credential ID on the next screen. Login ID Password nancy_nickel mypassword524942 Add to your password 3. Every time you log in, enter your Schwab password followed by the unique six-digit security code (no spaces) from the Symantec VIP app. Cancel Continue 18
>> Client experience: Two-factor authentication using Schwab Alliance account >> Steps 4-5. Client experience: Two-factor authentication using Schwab Alliance account 4. At the next screen, your client enters the and in the appropriate boxes, and then clicks Enroll. Add Enhanced Authentication 1. Download the Symantec VIP app. 2. Enter your unique credentials. VSST44975738 CREDENTIAL ID VSMT74453898 Find your unique credentials by launching the Symantec VIP app from your mobile device. 635351 SECURITY CODE 988870 Back Enroll 5. Your client will see a message confirming that the device has been enrolled, and can click Close. Add Enhanced Authentication You have successfully enrolled your device (: VSST44975738). Security Tokens ********* 738 Remove Every time you log in to your Schwab account, add the unique security code generated by the Symantec VIP app to the end of your password. Add another Security Token Login ID Password nancy_nickel mypassword524942 Add to your password Close 19
>> Important disclosures Important disclosures This is for informational purposes only and is not intended to provide specific compliance, regulatory, or legal advice. For additional information, please contact your legal and/or compliance counsel. Schwab Advisor Services serves independent investment advisors and includes the custody, trading, and support services of Schwab. Independent advisors are not affiliated with, or supervised by Schwab. This material is intended for Institutional audiences only. Institutional Intelligent Portfolio is a product of Schwab Wealth Investment Advisory, Inc. See full disclosures on the Institutional Intelligent Portfolio website. 2018 & Co., Inc. ( Schwab ). All rights reserved. Member SIPC. TWI (0418-8UPW) (04/18) 20