Contents. Multi-Factor Authentication Overview. Available MFA Factors
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1 The purpose of this document is to provide National University student Single Sign-On users with instructions for how to configure and use Multi-Factor Authentication. Contents Multi-Factor Authentication Overview... 1 Available MFA Factors... 1 Okta Verify... 2 Google Authenticator... 2 SMS/Text Message Verification... 2 Voice Call Authentication... 2 Multi-Factor Authentication Setup Process Overview... 3 Okta Verify... 4 Setup Using QR Code... 4 Manual configuration... 4 Google Authenticator... 5 Setup Using QR Code... 5 Manual Configuration... 5 SMS/Text Message Verification... 6 Voice Call Authentication... 7 Troubleshooting... 7 Multi-Factor Authentication Overview Multi-Factor Authentication (MFA) is an additional authentication mechanism used in addition to your username and password in order to verify a user s identity. Because National University uses Okta as its SSO solution for its software systems, some of which contain sensitive financial, educational, and personal information, we want to ensure that the users accessing these systems are authorized to do so. Available MFA Factors There are currently 4 MFA factors available to students. Okta Verify, Google Authenticator, SMS/Text Message Verification, and Voice Call Authentication. Below is an overview of each factor. Detailed setup steps for each will additionally be provided. While only one additional factor is required, multiple factors can, and should be setup for redundancy should one of your factors become unavailable. 1
2 Okta Verify Okta Verify is mobile app available for iphone, and Android. Okta Verify is like a standard authenticator app such as Google Authenticator, but it is exclusive to the Okta platform. Every 30 seconds a random 6- digit code is generated. After providing your username and password, you will be asked for the current 6- digit code. Enter the current code to complete the factor challenge. Once downloaded and configured, this factor can work offline and requires no data. Google Authenticator Google Authenticator is mobile app available for iphone, Android, Blackberry and Windows devices. Google Authenticator is a standard one-time password (OTP) protocol authenticator app that many other sites and services support. Every 30 seconds a random 6-digit code is generated. After providing your username and password, you will be asked for the current 6-digit code. Enter the current code to complete the factor challenge. Once downloaded and configured, this factor can work offline and requires no data. SMS/Text Message Verification With SMS/Text Message Verification, after providing your username and password, a text message will be sent to the phone number specified during setup with a randomly generated code. Enter the code to complete the factor challenge. Text message and data rates may apply. Voice Call Authentication With Voice Call Authentication, after providing your username and password, a phone call to the phone number specified during setup will provide a randomly generated code. Enter the code to complete the factor challenge. Voice call and data rates may apply. 2
3 Multi-Factor Authentication Setup Process Overview Login to SSO by navigating to After performing the initial account setup process the Extra verification is required for your account page will be displayed. Select a desired MFA factor to configure. Complete the factor setup steps. o Detailed enrollment steps for each available factor will be provided below. Once a factor is setup, the authentication process is simply providing your username and password, with the addition of providing your second factor. Note: You can forego MFA prompts for up to 7 days after successfully authenticating in with your factor. To do this, check the Do not challenge me on this device for the next 7 days box when completing the MFA challenge. This is exclusive to the device and browser session in which it was saved. 3
4 Okta Verify To begin the setup process, select Setup under the Okta Verify extra verification option: From your mobile device, follow the instructions to download and install the Okta Verify app, and then click Next. Configure the Okta Verify app to link it to your Okta account. o This can be done by scanning a QR code or manually entering a code. Setup Using QR Code On your phone, start the Okta Verify app, tap Add Account on ios, or + on Android. Scan the QR code displayed on your computer screen using the device camera. Manual configuration On your mobile device, start the Okta Verify app, then tap Add Account on ios, or + on Android. From the barcode page, tap No barcode?. In the Okta Account field, enter your SSO username. o 9-digit@student.nu.edu From your computer, click the Can t scan the QR code link to obtain the secret key which you enter in the Secret Key field on your mobile device. Tap Save. 4
5 Google Authenticator To begin the setup process, select Setup under the Google Authenticator extra verification option: Select your mobile device, follow the instructions to download and install Google Authenticator, and then click Next. Configure Google Authenticator to link it to your Okta account. o This can be done by scanning a QR code or manually entering a code. Setup Using QR Code On your mobile device, start Google Authenticator and select Scan a barcode. Scan the QR code displayed on your computer screen using the device camera. Click Next. Manual Configuration On your mobile device, start Google Authenticator and select Enter a provided key. In the Account name field, enter your SSO username. o For example, 9-digit@student.nu.edu On your computer, click the Can t scan link so that you can access the secret key and enter it in the Key field. Click Done. 5
6 SMS/Text Message Verification To begin the setup process, select Setup under the SMS Authentication extra verification option: Enter the mobile phone number where you want your security tokens sent. Click Send Code. You will receive a text message containing a verification code to the number specified. Enter the verification code that was sent to your phone. Click Verify. Note: Standard text messaging and data rates may apply for this method. 6
7 Voice Call Authentication To begin the setup process, select Setup under the Voice Call Authentication extra verification option: Enter the mobile phone number where you want your security tokens sent. Click Call. You will receive an automated voice call that will provide a verification code to the number specified. Enter the verification code provided by the automated voice call. Click Verify. Note: Standard voice call and data rates may apply for this method. Troubleshooting For additional information or assistance, please contact Student Concierge Services at (866) or scs@nu.edu. 7
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