Engineering Projects (India) Ltd. (A Govt. Of India Enterprise) WESTERN REGIONAL OFFICE : MUMBAI NOTICE INVITING TENDER Tender No. WRO/CON/ITD/0186 Dated : 18.07.2018 TENDER ENQUIRY FOR ANNUAL MAINTANCE CONTRACT (AMC) FOR COMPUTERS, PRINTER & PERIPHERALS Sealed tenders are invited for AMC for Computers, Printers & Peripherals. Engineering Projects (India) Limited intends to put computers and peripherals as per list enclosed in Annexure-A under maintenance for the period of one year. The detail scope of service and terms & conditions are given in Annexure-B. You are requested to submit your offer for the subject work in a Two Bid System. 1 P a g e Envelope A a. Company profile b. Credentials of the company including details of clients in Mumbai/Navi Mumbai with whom similar services ongoing/completed along with respective Work order with full address, mail id and telephone no. c. List of Service Engineer along with their biodata should be enclosed. d. Should have valid Permanent Account Number of Income Tax (Copy of PAN to be enclosed). e. Should have GST Registration No. in Maharashtra state (Copy of GST Registration certificate to be enclosed). Bidder s can download the bid document from the portal without registering or paying document fees in advance, any time from 10:00 Hrs. on 18.07.2018; however interested bidders have to pay tender fees for participating in the tendering and submitting the bid. For this purpose the interested bidders shall be required to pay Rs. 1,000.00 (Rupees One Thousand only) plus applicable GST as non refundable document fees in the form of demand draft in favour of Engineering Projects (India) Ltd. payable at Mumbai. The bid must be accompanied by an Earnest Money Deposit (EMD) Rs. 10,000/- (Rupees Ten Thousand Only). This can be either in the form of Crossed Demand Draft or Pay Order of any Nationalized Bank/Scheduled Bank for the full amount of EMD payable favouring Engineering
Projects (India) Ltd., payable at Mumbai. The EMD shall be valid for minimum period of 90 days (Ninety) from the last day of submission of tender. For successful Bidder/Contractor the EMD will be converted as Security Deposit till the end of AMC. Tenders submitted without Tender Fee/EMD or inadequate amount of Tender fee/emd shall be rejected. The bid shall be valid for 90 days from date of opening of Price Bid. Tenderer shall submit duly stamped & signed. Bidders have to submit confirmation letter whether they are registered under NSIC/MSME Act or not and if yes, then relevant copies of the certificate to be enclosed in Technical Bid and a request letter for claiming exemption from submission of Tender fee and EMD. (2) Envelope B Price proposal as per attached Annexure B. Both the envelopes should be sealed in another envelope and superscribed with Offer for AMC for Computer & Peripherals. Tender documents comprising of the following are available on the website of EPI: www.enginneringprojects.com & CPP Portal: www.eprocure.gov.in a. Notice Inviting Tender & Bidder Information ( Envelope-A) b. Price Bid - (Envelope B) The offer should reach office of the undersigned latest by 14:30 pm on or before 30.07.2017. EPI reserves the right to reject any or all offers without assigning any reasons and does not bind itself to accept the lowest offer. Tenders are to be addressed to : General Manager (Contracts) Engineering Projects (India) Ltd. 6A, Bakhtawar, Nariman Point Mumbai 400 021 Phone No: 022-22049230 E Mail: wromumbai@engineeringprojects.com Enclosures : Annexure A & B 2 P a g e
Annexure - A LIST OF COMPUTERS/PRINTERS/SCANNER Sl No Configuration List of computers : Quantity (Nos) 1. HP Intel Pentium D Processor 2-8 GHZ, 800 MHZ FSB, Intel 945 G Chipset, CD Combo drive with 19 LFT monitor 2. HP PRO 3090 Desktop PC Intel Dual Core Processor 2.7 GHZ, 2 GB DDR-3, 250 GB HDD, DVD Writer with Keyboard, Mouse, Windows XP Professional & Norton Antivirus Software, with 19 TFT monitor 5 5 3. Chirag Make Model NuEdge Greenputer series, Processor-Intel (K) core RAM- 2GB-32 bit system, 17 TFT Monitor 4. HP Pro 6000 2 Dual Core 3.06 CPU, 2GB RAM, 500 GB HDD, DVD Writer, Keyboard, Mouse, 19 TFT Monitor 5. ACER Veriton Core i5 Desktop 1 6. Model No. Dell Inspiron 3647-3 Intel core i5, 4440 4 th Generation processor, 4 GB RAM, 1tb HDD, DVD Writer, Dell 20 LED Monitor, Windows 8.1 7. HP Desktop Intel core-i3 4170 T Processor, 4GB DDR3 1 RAM/500 GB HDD with monitor 8. HP Desktop Intel core-i3 4170 T Processor, 4GB DDR3 2 RAM/500 GB HDD without monitor 9. All in One Dell Computer 1 10. Laptop Dell 2 11. HP i-3 laptop 240 G3, 5005U processor, 4GB 1 tb HDD 1 12. HP Laptop i-5 2 13. Dell Desktop INSPIRON 3268 5 (2 PCs are under warranty) 32 Nos 2 3 P a g e
Sl No Configuration List of Printers, Scanner & Data Switch Quantity (Nos) 1. HP Deskjet 1280 A3 COLOR 1 2. Brother make All in one MFC 7420 1 3. HP 1218 MFP LASERJET MONO PRINTER 1 4. HP 176N MFP LASERJET COLOR PRINTER 1 5. HP 226DN LASERJET PRINTER 3 (2 nos under warranty) 6. HP OFFICEJET PRO 8620e-all in one 1 7. HP OFFICEJET PRO 6830e-all in one 1 8. HP LASERJET 128FN 1 9. HP LASERJET CP1025 1 10. HP LASERJET MFP M227DW 1 (Under warranty) 12 Nos 11. HP G4010 ScanJet Scanner 1 12. SCANNER HP N5505 1 13. D-Link Data switch 2 Nos 16 Nos Total : 48 Nos 4 P a g e
ANNEXURE-B Scope of work and Commercial terms & conditions for Annual Maintenance (AMC) of IT System installation in EPI, WRO, Mumbai A. Technical & Other Services Requirements: 1 List of PCs/Laptop/Servers/ Printers/Scanner and other peripherals under the scope of AMC are given at Annexure A. The aim of AMC is to get the specified services smoothly from the existing Hardware and Software under Network. 2 AMC will include functioning of all the installed hardware and other accessories installed during the operation of the contract. 3 The Bidder will physically inspect all the hardware to be covered under AMC and submit detailed hardware configuration report of each equipment before taking charge and commencement of AMC. At the end of AMC, the Bidder shall hand over complete hardware in good condition and shall has to replace all the parts that have not been properly maintained, which any other party undertaking to do the maintenance thereafter would insist on replacement before they can take over the machines for AMC. For this purpose a detailed list of equipments or parts to be replaced by the out-going Bidder/Contractor, shall be prepared by incoming Bidder/Contractor and duly approved by IT Division of this office. 4 Machine down time should not be more than 24 hours from the time of report of fault. In case of failure and if however it takes longer time fully functional standby / replacement should be given. This would include the attached peripherals also. 5 Bidder/Contractor shall depute A QUALIFIED ENGINEER to attend maintenance call Full day at our Mumbai Office for all working days and if required on Saturday / holidays also. 6 Engineers can be replaced either on the request of this office or due to unavoidable reasons like resignation, long leave, etc. in the middle of the contract period and in that case suitable replacement acceptable to this office must be provided as approved immediately. 7 In case any engineer or the attendant wants to avail leave of short duration, he must inform in advance to this office and the Bidder/Contractor. Engineer or attendant can only be relieved for that period after getting suitable replacement from the Bidder/Contractor. 8 No person below the age of 18 years shall be deputed to this office. 5 P a g e
9 Bidder/Contractor shall visit this office at least once in two months to discuss the problems and their immediate rectification. 10 Spare parts supplied by Bidder/Contractor in lieu of irreparable components should be brand new/original/equivalent/advanced make and from reputed manufacturers for giving satisfactory performance. Used/repaired spare parts will not be accepted. 11 If systems/subsystems are required to be taken out of office for repairing, then a stand-by system/subsystem of the similar configuration and quality acceptable to this office will be provided on returnable basis. Bidder will be responsible for transportation and delivery of systems/subsystems. Such hardware under repair, should be returned, repaired upto the satisfaction of user /IT Division within a period of maximum ten days. 12 Bidder/ Contractor should provide the following type of services Preventive maintenance Corrective maintenance Software services for system operations Assistance in H/w & S/w Upgradation Backup of system whenever required Monthly cleaning of hardware using standard isopropyl alcohol & computer/printers by vacuum cleaner. 13 Consumables like printer ribbons, toner, cartridge tapes and stationary will not be included in AMC. The printer OPC Drum, heads & cables, Monitor picture tubes, battery for SMPS & Main board, LAN cards, laptop battery, printer knobs, fuse, Networking cables and all other components of H/W shall be included in the AMC. 14 Software support with reference to installation of Windows-7/8.1/Windows 10 & 16, Java, Antivirus, etc. must be provided in case of any problems reported by user. The AMC engineer shall also provide assistance to users in installing the various packages, and in taking proper backup copies of the same wherever recommended /required. 15 To keep PCs in EPI s Office virus free, the Bidder/Contractor will update every 7 days anti-virus software provided on various machines. 16 The user will maintain the system as per the guidelines given by the Bidder/Contractor. Proper instructions to operate the system/software will be given by the firm, if required to the user. 6 P a g e
B. Commercial Terms & Conditions: 1. Bidder/Contractor shall not subcontract the hardware maintenance jobs to any outside agency including their franchise. 2. The contract shall be for a period of one year from which the contract is signed. 3. The contract can be terminated at any time by giving one-month notice to the party in writing at the discretion of this office. If the Service Engineer provided is not qualified and the services is found unsatisfactory. 4. Annual Maintenance Contract (AMC) would be comprehensive i.e., including cost of new /original spares for proper functioning of all systems and sub-systems. If any part gives repeated problems i.e., repairs in a maximum period of two-month time then it must be replaced immediately by the Bidder with an original new one. 5. Payment shall be made quarterly at the end of each quarter on providing satisfactory services certified by the IT Division of this office. The bills for AMC will have to be submitted in duplicate of the end of each quarter. 6. The number of PCs/peripherals under AMC mentioned in list can be increased or decreased at the discretion of this office. The quarterly payment shall be made for actual number of hardware under contract. The item-wise rate given in the AMC will be applied to the peripheral added during the period of contract. 7. All complaints / problems reported should be rectified to users satisfaction by the Bidder/contractor. The penalty for not meeting the up time commitment shall be 0.5% of AMC charges per day that System is down. The decision of EPI shall be final. However if the Bidder provides a stand-by system/subsystem of the similar configuration and quality acceptable to this office on returnable basis, the penalty for the downtime shall be calculated only to the date of providing such systems/subsystems to this office. 9. If the service engineer fails to attend this office without suitable replacement, then a penalty of Rs. 500/- per day shall be imposed and the same will be deducted from the quarterly payment of the Bidder. The service engineer should report in this office by 9:30 AM daily and be in the office till 5:30 PM. During the office hours these representatives will not be allowed to attend any outside calls and will report to IT Division, which will guide and control his/her/their working. 10. The penalty /repair charges, if any, as per clauses 8 & 9 shall be deducted by this office from the quarterly payment to the Bidder. 7 P a g e