ThinkPrint a User Guide for Students The Latest Print Management System 1
ThinkPrint Agenda What is ThinkPrint for Students? Features of your ThinkPrint account How to print from a Student computer or Laptop Logging in to a photocopier with ThinkPrint Resetting your password FAQs for Students Next Steps 2
What is ThinkPrint for Students? Students have been allocated a ThinkPrint account to assist with managing print and photocopy jobs. ThinkPrint will give you visibility into you your printing transactions, give you the ability to cancel print jobs before they print and enable you to print from your laptop. You will also be able to put credit onto your ThinkPrint account. When you are on next on campus take a few minutes to look at your ThinkPrint Account. A Student Computer on Campus will display a Printer Icon on the desktop. Click on the Details link to access ThinkPrint. To log in to your ThinkPrint account: Enter your Username (Your Student ID). Enter your Password (Your Student Portal password) Click Log In. 3
Students: Features of your ThinkPrint Account Think Print Account: Summary Tab SUMMARY tab will show you your username, balance, total print jobs and total pages printed. You can top up your account by credit card or purchase a pre-paid card. RATES will show you the cost of printing in colour, b/w, A4 etc. TOP UP BY CREDIT CARD tab will enable you to top up your account by using your Visa, Mastercard or Visa Debit card. Enter your credit card details. Minimum top up is $2, max is $100. Click Pay Now. REDEEM CARD tab will enable you to top up your print account using a pre-paid card. Ask Student Services about pre-paid cards. To redeem your card, enter the card number. Click Redeem Card. Your account will automatically be credited. Discard the pre-paid card as it is a single use card. TRANSACTION HISTORY tab will show the history of all your transactions (e.g. transaction, cost, balance). RECENT PRINT JOBS tab will show your completed print jobs. WEB PRINT will enable you to print from your personal laptop. Click Web Print, Click Submit a Job. Follow the prompts to select your printer, enter number of copies and upload your file to send to the printer. You can ONLY upload the following file types: Word, Excel, PowerPoint, PDF and XPS. LOG OUT tab allows you to log out of your print account. It is important that you log out of your print account every time your print to ensure that no other student uses your ThinkPrint account. 4
STUDENTS: HOW TO CREDIT YOUR THINKPRINT ACCOUNT Log in to ThinkPrint From a Student Computer click on the Details link in the Balance icon on your desktop. From your personal Laptop, go to http://thinkprint Log into your ThinkPrint account. Username = Student ID, Password = Student Portal password You can recharge by Credit Card or redeem a Pre-paid card. x TOP UP BY CREDIT CARD PRINT BALANCE - Updated Icon Top Up by Credit Card In your ThinkPrint account click the tab Top Up by Credit Card. Enter Amount and your credit card details (min value $2, max $100). Click Pay Now. Your ThinkPrint account will be immediately credited. Redeem Card (Pre-paid Card) Speak to Student Services to purchase a Pre-paid Card. Pre paid Printing Cards can be purchased in values of $1, $2 $5 or $10. Log in to your ThinkPrint account. Click Redeem Card tab. Enter the pre-paid card number. Click Redeem Card Your ThinkPrint account Balance will be immediately credited. REDEEMING YOUR PRE-PAID CARD Please note money credited to your ThinkPrint account cannot be refunded for cash. Please keep this in mind when adding credit on your account. 5
STUDENTS: HOW TO PRINT FROM A STUDENT COMPUTER STUDENTS: HOW TO PRINT FROM YOUR LAPTOP Open your document on your computer. Select File>print or CTR +P or Command + P (for Mac) Choose the print settings: printer, print finishing (colour, stable, double side etc), page numbers etc. Click Print. Print Queues: If you print from a student computer on level 2 or 3 your default printer queue will be the Level 2 and 3 black/white queue Each time you want to print, a Print Widget will pop up. Log In to the Print Widget. Enter username (Student ID) and password (same as Student Portal). On the top right hand corner of your desktop screen you will see the Print balance Icon. Your balance will show here. A print job notification window will then appear and show the details of your print job (document name, printer, pages, cost). Click print. Once you accept the costs in the print job notification window, your print job will be sent to the printer queue. A message will display Your document has been held in a queue. Before the document will be printed you will need to log into a release station and release your document. Click Ok. The Print Widget will Log you Out 60 seconds after each print job is sent to the queue. The Print Balance will then return to $0.00. (You may manually log out by right clicking on the details link in the widget and selecting Log Out ). NOTE: When you log in to the Print Widget if your print balance is $0 or you have insufficient funds for your print job, you cannot print. You will receive an error message. You will need to credit your ThinkPrint account. Icon Log Out PC & Mac PRINT BALANCE ICON Icon Icon Go to http://thinkprint Log in to ThinkPrint Click on the Web Print tab. Click Submit a Job. Select the Printer Name: Lvl2_3, A4/A3, BW/Colour etc. Click the button 2. Print Options and Account Settings. Select number of copies. Click the button 3. Upload Documents. Click Browse to upload the file you wish to print. You can only upload file types: Word, Excel, PowerPoint, PDF and XPS. Click the button Upload and Complete. Your file will then be sent to the Printer queue. Click Log Out. Go to a printer to release your print job. PRINT WIDGET MEL_LVL2_LVL3_COLOUR MEL_LVL2_LVL3_BW MEL_LVL2_LVL3_A3_BW MEL_LVL2_LVL3_A3_COLOUR MEL_GROUND_COLOUR MEL_GROUND_BW 6
STUDENTS: HOW TO LOG IN TO THE PRINTER Using your ID Card At the printer swipe your Student ID card over the device. The device will show your username. Without your ID Card At the printer manually enter your username (Student ID) and password (same as your Student Portal) in the device. Your username and password are case sensitive use the device keypad accordingly. E.g Shift for Capital letters. The device will show your username. HOW TO PHOTOCOPY Log in to the Photocopier. You will have three options; Scan or Copy or Print. Select Copy. You will now be able access the printer control panel. You can select B/W, colour, size etc, these changes will affect your printing cost. Click Start when ready to copy. The cost of your print job will display on the device. Press Print to accept. When your printing is complete click to log out. A message will display Session complete. It is important to log out of the photocopier to prevent other users from accessing your ThinkPrint account. The system will only log you out after 60 seconds on inactivity. NOTE: You will be prompted to authenticate your print job, each time you want to print. So if you forget to log out of a student computer, and someone comes after you they will be requested to put in their ThinkPrint account details. HOW TO RELEASE YOUR PRINT JOB Log in to the Photocopier. You will have two options Copy or Print. Select Print. Select the print job you wish to release from the queue. You can choose one or multiple print jobs by using the touch screen on the device. Select Delete to delete your print job from the queue Select Clear to log you out of the printer queue and device Select Print to print your file The cost of your print job will display on the device. Press Print to accept and release your print job. When your printing is complete click to log out. It is important to log out of the printer to prevent other users from accessing your printing account and balance. The system will only log you out after 60 seconds on inactivity. 7
THINKPRINT FAQs FOR STUDENTS Q. How do I log in to a photocopier device? Just swipe your student card over the photocopier device. Then follow the prompts of the device to either print or copy. Q. I forgot my Student ID Card. How do I print/copy/scan? You will need to manually log in to the Photocopier device. Username = Student ID, Password = Student Portal password Please note your username and password are case sensitive. On the Printer use the shift button on the device for Capital letters. Q. I forgot my Student Portal password? Log in to the student portal and reset your password. You can then use your new student portal password to access the photocopier device. Q. There is a paper jam/printing problem. What do I do? Remove the paper jam from the printer and take the piece(s) of paper to Student Services. They will assist you with your print job. Q. I need to print/copy but my balance is $0. What do I do? You must log into your ThinkPrint account and credit your account either by redeeming a pre-paid card from Student services or using your Credit Card to Top Up Your Account. Q. I lost my Student ID Card. How do I print now? You can still manually log in to the machines. However, you will need to see Student Services to get a replacement card. Once your new card has been issued, your old Student ID Card wont work if you try and swipe at the printer. Only your new Student ID Card can be swiped. Q. I want to scan and email a document. What do I do? You will need to log in to a photocopier using your Student ID Card or manually log in to the photocopier. Press the Copy button on the device. The photocopier control panel will then be activated for your to use. Scan and email the document following the prompts on the photocopier control panel. Make sure you log out of the photocopier when you complete your scan. Scanning is free. Your ThinkPrint Account will not deducted for Scans. Q. The OCE machine on level 4 isn't working. Can I print on level 3? If you selected to send your print job to the default, global print queue, you will be able to release your print job from either Level 2 or 3 printer. This means that if the machine on level 2is not working go up to level 3 to release your print job. Q. How do I print from my laptop? Log in to ThinkPrint and use the Web Print tab. This will enable you to upload documents directly from your laptop. Release your print job as per the photocopier instructions. Q. How do log in to my ThinkPrint account? On a student computer you will see a Balance Icon. Click on the Details link to access your ThinkPrint account. You will need to enter your username (Student ID) and password (Student Portal password). From your personal laptop go to http://thinkprint Q. How do I check my ThinkPrint balance? When you print from a student computer the Balance Icon will display your ThinkPrint balance. You can also log into your ThinkPrint account and in the Summary tab view your balance. Q. I have no idea how to print? All students received an email which contains a user guide. Check your email for the ThinkPrint User Guide. There should also be a copy of the user guide at the photocopier. 8
Next Steps for ThinkPrint ThinkPrint will go live at your campus 10 th October 2012. Any questions, look out for FAQs around the photocopiers and if you still have questions speak with Student Services. 9