PLCU Business Online

PLCU Business Online

Contents Logging In... 2 Online Agreement... 3 Password Change... 3 Watermark Selection... 3 Multi-Factor Authentication Security Question Collection... 4 My NetTeller... 5 My NetTeller Page Configuration... 5 My NetTeller Widget Configuration... 6 Account Listing... 7 Transactions... 8 Current Transactions... 8 Download... 9 Search... 9 Transfers... 10 Add Transfer... 10 Pending Transfers... 10 History... 10 Stop Payments... 11 New... 11 Current... 11 Account Info... 12 Options... 13 Personal... 13 Account... 13 Display... 14 Alerts... 15 Event Alerts... 16 Balance Alerts... 16 Transaction Alerts... 16 Item Alerts... 16 Security Alerts... 16 Personal Alerts... 16 Message Center... 17 Sending New Message... 17 Message Received... 17 Cash Management Activities... 18 Users... 18 Creating Cash Users... 18 Editing Cash User Profiles... 20 Unlocking Locked Cash Users... 21 Access Control... 22 Quick Reference: Common Activities... 24 Page 1 of 24

Logging In To log into Cash Management, go to: https://www.netteller.com/ You can also find a link on our home page. Enter your Company ID and User ID, and then click Login. After submitting the Company ID and User ID, you ll see your watermark and the Password field. First-time users see a placeholder watermark image. After successful login, you will be prompted establish your own watermark image. Page 2 of 24

Online Agreement At first log in or if your password has been reset, you may need to agree to the credit union s Online Agreement. Step 1: Review the Online Agreement. Step 2: Check I agree. Step 3: Click Accept to proceed. Declining requires that your password be reset. Password Change At first log in or if your password has been reset, you must create a new password. Enter current password then new password twice to confirm accuracy. Watermark Selection After the password change screen, you may be prompted to select a watermark image. This same image appears at all future logins. Page 3 of 24

Multi-Factor Authentication Security Question Collection You may be prompted to select three security questions. Step 1: Select Continue. Step 2: Select a question from each drop-down menu and input answer. Select Submit. Answers are not case sensitive. Step 3: Review selected questions and answers. Edit if necessary. Select Confirm. Once Confirm is selected, questions and answers cannot be modified. Page 4 of 24

My NetTeller Account Summary provides a customizable dashboard view of various NetTeller options. My NetTeller Page Configuration The following options appear in the top left portion of the screen. Set As Start Page: Select to save the page as the landing screen upon login. If left unselected, you must actively navigate to the Account Summary option to access this screen. If the box is unselected and the Account Summary page is the default landing page, the credit union has required the use of Account Summary. Configure This Page: Upon clicking this link, a lightbox window appears allowing control over which widgets to display. Any widgets not currently displayed are listed in the right column of the lightbox window and can be added. Page 5 of 24

To configure the page: Step 1: Choose a column to work with from the Select Column To Configure drop-down field. The names of widgets (items) assigned to that column appear below. My NetTeller has a Left, Center and Right column. The default selection is Left Column. Widgets are pre-assigned into specific columns on the My NetTeller page and cannot be moved to different columns. Step 2: Add or remove widgets and change the order of display, if desired. Step 3: Return to Step 1 until all columns have been set up. Step 4: Click Save to retain changes made to all columns. The Configure This Page lightbox closes and the My NetTeller page reloads to reflect the changes. My NetTeller Widget Configuration While the configuration concept for each widget is the same, the content within the configuration lightbox window varies based on the purpose of the widget. The Configure icon does not appear on widgets where configuration is not applicable. To configure a widget: Step 1: Click the Configure icon on the widget. The Configure lightbox appears: Step 2: Review the items being displayed (left side of lightbox) and items not currently displayed (right side of lightbox). Step 3: Add or remove items and change the order of display, if desired. Step 4: Click Save to retain changes made to the widget. The Configure lightbox closes and the widget reloads to reflect the changes. Page 6 of 24

Account Listing Displays shares, loans and other accounts linked to NetTeller and balance of those accounts. If Account Summary is not selected or required as the landing page, Account Listing serves as the landing page upon login. Select Option: Access menus such as Transactions, Download, Stop Payments, Transfers and Account Info. Member Summary Information: Displays the quantity of accounts tied to the NetTeller ID and a login summary. Page 7 of 24

Transactions View share, loan or other account activity, download activity and search for transactions. Current Transactions Displays transaction history and balance information for a selected account. View Transactions for: Navigate between the transactions listing of other accounts. Current Balance: Displays the current balance of the account. Available Funds: Displays the available balance of the account. The link displays the makeup of the available funds. View Range: View transactions since last statement, last 7 days, last 15 days, last 30 days or All. Page 8 of 24

Download Download transactions since last statement or based on date range. Format options include: Microsoft Money (.ofx) Intuit QuickBooks (.iif) (previous version of QuickBooks software) Standard Personal Finance (.qif) (old version of Quicken) Spreadsheet (.csv) Word Processing (.txt) Intuit QuickBooks (.qbo) and Quicken (.qfx) (upon contract) Search Use criteria to locate transactions. Page 9 of 24

Transfers Conduct or schedule a transfer, view pending transfers and review transfer history. Add Transfer Step 1: Enter transfer information and click Submit. Payment options: If a transfer is being made to a loan, payment options such as regular, principal only or interest only appears. Principal only and interest only payments do not advance payment due date. Frequency: Options include One Time, Weekly, Bi-Weekly, Semi-Monthly, and Monthly. Selecting anything other than One Time adds additional fields to specify week day or day of the month. Stop Date appears if frequency is anything other than One Time. Step 2: Click Confirm to finalize transfer and receive confirmation or Cancel to discard the transfer. A confirmation number displays indicating transfer has been scheduled. A message displays if for any reason the transfer could not be scheduled. Pending Transfers View pending or recurring transfers already established. Use the drop-down menu to view, edit or delete transfers. History View completed transfers. Page 10 of 24

Stop Payments Create new or view current stop payments. A fee may be assessed for creating stop payments. To view the Stop Payment Tab: New Click on accounts Select the checking account Then click on the stop payment tab Step 1: Complete the fields and click Submit. Step 2: Review stop payment information. Click Confirm. Final confirmation displays indicating stop payment has been placed. If check has already cleared your account or if a stop payment already exists for the item, a message shows stating the stop could not be placed. Current Lists stop payments currently on file. Click View to see the expiration date of the stop payment. Page 11 of 24

Account Info Snapshot view of share, loan or other account. To View Account Info screen: Click on Accounts Use the drop down menu located on the right hand side for the share you wish to view From the drop down select Account Info Page 12 of 24

User Settings Tab Options Modify login settings, rename accounts, modify display defaults and enroll in alerts. Personal Make changes to email address, establish or update password and if applicable, change watermark. Account only users with Administration rights will see this Change account names and order in which accounts appear. Page 13 of 24

Display Establish default settings for various pages within NetTeller. Accounts: Number of accounts displaying on Account Listing page before displaying a next page link. Transactions: Amount of initial history displayed when viewing transactions. Transfer History: Amount of initial history shown when viewing transfer history. Download Lines: Amount of transactional information included when using the download feature. Transfer Confirmation: Setting of reviewing the transfer information and then confirming or cancelling the transaction. Page 14 of 24

Alerts Six types of alerts exist: Event, Balance, Transaction, Item, Security and Personal. Alerts can be received up to three ways: Log In: Link displays on the Account Listing and My NetTeller page indicating a new alert exists. Click the link to view the details of the alert. Email (if enabled): Receive an email indicating a new alert exists in NetTeller. Text (if enabled): Receive an SMS test message to your mobile device. Page 15 of 24

Event Alerts Select from various account-related activities. The alert generates anytime the event occurs. Balance Alerts Receive an alert when a balance falls above or below a specific amount. Repeat setup as desired. Transaction Alerts Receive an alert when a debit over the indicated amount posts to a specific account, any account, debit/atm card or credit card. Repeat setup as desired. Item Alerts Watch for a specified item (check) number to clear your account. Repeat setup as desired. Security Alerts Select from various login-related alerts. The alert generates anytime the activity occurs. Personal Alerts Establish a self-defined message to trigger on a specific date. Repeat setup as desired. Page 16 of 24

Message Center Send and receive secure messages to the credit union. Sending New Message Step 1: Select Contact Us, located in the top right of the screen. Step 2: Click New. Enter message information and click Submit. A confirmation appears. Message Received When the credit union responds through the Message Center, you are notified via email. To access the response: Step 1: Log into NetTeller. A red flashing icon followed by a link that reads You have X new messages displays. Step 2: Click the link to view the message within the Message Center. Messages received from the credit union are retained until you delete them. Page 17 of 24

Cash Management Activities User sub-options are located under the Cash Management tab. Beneath each of these options, third-level navigation exists. Your user profile determines available options. Users Initial user (super user) and other users with administration rights have access to the Users menu. Non-administrators do not see the Users menu. The Users menu allows administrators to: Create additional cash users profiles Edit cash user profiles Unlock cash users with excessive invalid login attempts Enter and modify IP addresses under Access Control option Creating Cash Users To create additional cash users, the super user or other administrator completes the following: Step 1: In the Cash Management tab, navigate to Users, then New CM User. Step 2: The User Settings screen appears. Establish the login profile, select the administration level and mark other specific permissions. Fields marked with an asterisk require an entry. Complete the fields and click Next >>. Company Login ID: The ID used during login to identify your company. *User Name: Name of the individual. Hold User: If selected, the cash user cannot log in. Page 18 of 24

*User ID: The ID used during login to identify the employee. *Administration: Yes allows access to the Users option. *Password: Initial password, entered twice. User selects a new password during first time login. *E-mail Address: Email address used to send the user a notification when the credit union replies to a message sent by that user via the Secure Message Center. Additional Access: Allow access to various options: Order Checks: Access to the check ordering system. Alerts: Access and enroll in Alerts. Additional Services: Access to the tab containing additional functionality offered by the credit union. Step 3: The Functions screen appears, also known as the User Access screen. Designate specific permissions and dollar limitations. Complete the fields and click Next >>. Select Account to Establish Controls: All permissions and limits established on this page apply to the share selected in this drop-down field. The default is All Accounts. Transaction Controls This section defines user access to basic NetTeller functionality. Page 19 of 24

Transaction Inquiry: Access to Transactions. Stop Payment Inquiry: Access to Current Stop Payment and Stop Payment History. Stop Payment Additions: Access to Add New Stop Payment. Order Checks: Access to the check order system. If Order Checks option was selected on prior screen, this field defaults as selected. Transfer Inquiry: Access to Pending Transfers and Transfer History. Transfer Additions: Access to New Transfer. Electronic Statements: Access to the NetTeller ESI tab. Editing Cash User Profiles Administrators can edit existing profiles in the Users menu. The super user established by the credit union must edit his/her own profile to grant functionality such as ACH and Wire permissions. Once modified, the user must log out and back in to see newly granted options. To edit a cash user profile: Step 1: In the Cash Management tab, go to Users. The CM User List appears. Step 2: Next to the desired profile, click on the Select Option drop-down menu, and then select from up to six options: User Settings: The initial User screen: User Access: Also known as the Functions screen: Page 20 of 24

User Times: Also known as the Access screen: Copy User: Launches New CM User setup, with all the permissions and limits prepopulated based on the original profile. The User Name, User ID, Password and E-mail Address fields are blank. Delete User: Displays User screen of the profile. Click the Delete button to confirm. Step 3: Make modifications and click Save to retain changes. Unlocking Locked Cash Users A cash user who sequentially enters the wrong password three times is placed in a Held status. An administrator can unlock the profile. To unlock a cash user: Step 1: Under the Cash Management tab, go to Users. The CM User List displays. Step 2: The locked profile is flagged as Held. Under the Select Option drop-down menu, click User Settings. Page 21 of 24

Step 3: Deselect the Hold User field and click Save to retain the change. The user may then log in with the current password. Step 4: (optional) If the user needs a new password, key in new values in the Password field and click Save. Step 5: Communicate new password to the user. User must select a new password at next login. Access Control Administrators can restrict login based on IP address in the Access Control option. This is done by entering IP addresses that allow NetTeller login. Login attempts from any other IP address is prevented, and a message displays that says Attempting to login from unknown source. To restrict based on IP address: Step 1: Under the Cash Management tab, go to Users, then Access Control. Page 22 of 24

Step 2: Click Add IP Address. Step 3: Key in the IP information that allows NetTeller login. IP Address Name: A label for the IP entry (e.g. Main Office). IP Address: Enter part or all four octets of the IP address. To establish a match on partial IP address, enter an asterisk in the second, third and/or fourth octet field. Enabled: Select Yes and then Submit to make IP Address Control effective for this IP. Repeat Steps 1-3 for additional IP addresses that permit NetTeller login. IP information can be Edited or Deleted by the administrators as needed. Page 23 of 24

Quick Reference: Common Cash Management Activities This section takes you through basic chronological steps of key functionality of the Cash Management product. More details can be found in the related sections of this guide. Administrative Activities How to create a cash user (administrators only): 1) Log into NetTeller. Go to Cash Management tab. 2) Click Users > New CM User. 3) Complete User Settings screen. a. Enter name of the individual in the User Name field. b. Enter value in the User ID* field. c. Select Administration level. d. Enter temporary password in the Password* fields. i. *Share these values with the cash user to allow initial login. e. Select from Approves options, if desired. f. Enter individual s email address. g. Select from Additional Access, if desired. h. Click Next >>. 4) Complete Functions screen. a. Choose from Select Account to Establish Controls. b. Select desired Transaction Controls. c. Select desired Cash Management Controls. d. Click Next >>. 5) Modify defaults on Approvals screen, if desired. a. Click Next >>. 6) Modify defaults on Access screen, if desired. a. Click Save. 7) Communicate login and product functionality instructions to user. How to reset a locked cash user (administrators only): 1) Log into NetTeller. Go to Cash Management tab. 2) Click Users. 3) Select User Settings from Select Option drop-down field for the locked user. 4) Deselect Hold User. 5) If necessary, enter temporary password in the Password fields. 6) Click Save. 7) Communicate new password (if applicable) to the cash user. Page 24 of 24