Section 10: BT Mobile Section 10b: BT Business Mobile Portfolio

Transcription

1 Subpart 2:BT Business Mobile Sharer - orders on or after 1st December 2016 and before the 15th June 2017 All charges are stated exclusive of VAT. The charges detailed in this BT Price List Entry apply to Contracts for BT Business Mobile Sharer except as amended via a Charges Schedule provided by BT. 1. Definitions The definitions are set out in the Conditions and Service Schedule - please see Paragraph 7 below for more information. Section 10:Section 10b: PAGE 1

2 2. Minimum Period and Minimum Term The following Minimum Period of Service and Minimum Term applies to BT Business Mobile Sharer, except where a different Minimum Period of Service and Minimum Term is stated in the Charges Schedule: Minimum Period of Service Minimum Term 24 months 24 months Section 10:Section 10b: PAGE 2

3 3. Charging Information Call, Texts and Data Charges Calls, texts and data in the UK and Europe Zone: (a) in excess of any inclusive allowance; or (b) which are not included in an inclusive allowance, and (c) which are not set out in Table 4 below will be charged in accordance with Part 6 of Section 10b of the BT Price List. Monthly Subscription Charges and Associated Inclusive Allowances Table 1 Monthly Subsciption Options and Charges Table 2 Monthly Subscription Option Monthly Subscription Charge per Connection Daily Roaming Charge in Europe Daily Roaming Charge in Travel Zone Standard Sharer * 5.00 Standard Sharer Unlimited * 5.00 Europe & Travel Zone Sharer None None Europe & Travel Zone Sharer Unlimited None None Data Only * 5.00 Daily Roaming Allowances in Europe Zone and Travel Zone Table 3 Inclusive Daily Calls Allowance Inclusive Daily Text Allowance Inclusive Daily Data Allowance Unlimited Unlimited 500 MB Sharer Call Charges Table 4 Call Description Voice calls made from the UK or Europe Zone to BT Mobiles Voice calls made from the UK or Europe Zone to EE Mobiles Voice calls made from the UK or Europe Zone to BT One Phone Mobiles Pence per Minute 0p 0p 0p (a) Monthly Subscription Charges will be invoiced monthly in advance. (b) Monthly Subscription Charges incurred for periods of less than a month will be calculated on a pro-rata basis. (c) The inclusive minutes and inclusive texts set out in Table 1 are shared across the Connections associated with the subscription options in Table 2. (d) Data only subscriptions will not include any inclusive minutes or text allowance. Inclusive Minutes Allowance (a) The Inclusive Minutes Allowance set out in Table 1 above, can be used as follows: (i) Voice calls made within the UK to other UK mobile users; Section 10:Section 10b: PAGE 3

4 (ii) Voice calls made within the UK to UK fixed lines (01, 02, 03 and 07 numbers excluding Channel Islands and the Isle of Man),. (b) The following call types are excluded from the Inclusive Minutes Allowance set out in Table 1 above: (i) Voice calls to non-geographic numbers (ii) Voice calls to directory enquiries (iii) Voice calls to premium rate services (iv) International direct dial calls (Voice calls made in the UK to non UK numbers) (v) International Roaming calls. (vi) Calls to voic (vii) Calls to BT Mobile and EE mobile users (c) Any unused minutes from the inclusive minutes allowance will not be carried forward to the following month. Inclusive Texts Allowance (a) The Inclusive Texts Allowance set out in Table 1 above, can be used for texts to any UK mobile but excludes: (i) text messages to networks outside the UK; (ii) MMS; (iii) text messages sent from outside the UK; or (iv) text messages to premium rate services. (b) Any unused texts from the Inclusive Texts Allowance will not be carried forward to the following month. Daily Roaming Allowance in the Europe Zone or Travel Zone Daily Roaming allowances per Connection per day are as set out in Table 3 above. (a) The inclusive calls allowance set out in Table 3 above, can be used as follows: (i) Voice calls made within the Europe Zone or Travel Zone to UK mobile users and UK landlines (01, 02, 03 and 07 numbers excluding Channel Islands and the Isle of Man); (ii) Calls received while Roaming in Travel Zone countries; (iii) Voice calls made from within the Europe Zone to mobile users and landlines within the Europe Zone; (iv) Voice calls made from within the Travel Zone to mobile users and landlines within the Travel Zone. (b) The following call types are excluded from the inclusive minutes allowance set out in Table 3 above: (i) Voice calls to countries outside the Europe Zone and Travel Zone; (ii) Calls made while Roaming outside the Europe Zone and Travel Zone. (c) The inclusive text allowance set out in Table 3 above, can be used as follows: (i) Text messages sent from within the Europe Zone or Travel Zone to UK mobile users; (ii) Text messages sent from within the Europe Zone or Travel Zone to Europe Zone or Travel Zone mobile users. (d) The following call types are excluded from the inclusive text allowance set out in Table 3 above: (i) Text messages sent to mobile users outside the Europe Zone and Travel Zone; (ii) Text messages sent while Roaming outside the Europe Zone and Travel Zone; (iii) MMS. (e) The inclusive data allowance set out in Table 3 above, can be used as follows: Section 10:Section 10b: PAGE 4

5 (i) Data usage while Roaming in the Europe Zone or Travel Zone. (f) The following call types are excluded from the inclusive data allowance set out in Table 3 above: (i) Data usage while Roaming outside the Europe Zone or Travel Zone. (g) The daily Charge will be as set out in Table 2 above, under the heading Daily Roaming Charge in Europe and Daily Roaming Charge in Travel Zone and will be applied in addition to the monthly subscription Charge applicable to the Connection. (h) The daily Charge will only be incurred by the Customer when the daily Roaming allowance is activated as a result of the Customer roaming to a qualifying country and using a BT SIM Card. (i) The daily Charge will apply up to midnight local time regardless of when the daily Roaming allowance is activated during a day. (j) Any unused daily Roaming allowance will not be carried over to the next month. (k) BT will not provide a credit to the Customer for any unused allowances. (l) The daily Roaming allowance is in addition to any other allowances within the Customer s BT Business Mobile Sharer inclusive allowances and usage of the daily Roaming allowance will not decrement any allowances within the Customer s BT Business Mobile Sharer inclusive allowances. (m) Any usage in excess of the daily Roaming allowance will be charged for in accordance with Section10b Part 6 of the BT Price List. (n) The countries included in the Europe Zone and Travel Zone are list in Table 6 and Table 7 below. Europe Zone and Travel Zones Countries Table 6 Europe Zone EU Member States Austria Belgium Bulgaria Croatia Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Lithuania Luxembourg Malta Section 10:Section 10b: PAGE 5

6 Netherlands Poland Portugal Romania Slovakia Slovenia Spain Sweden EEA Countries Iceland Liechtenstein Norway EU Territories (outermost Region) Azores (Portugal) Canary Islands (Spain) French Guiana (France) Guadeloupe (France) Madeira (Portugal) Martinique (France) Mavotte (France) Reunion (France) Saint Martin (France) Aland Islands (Finland) Gibraltar (UK) OTHER to include Guernsey Isle of Man Jersey Monaco Saint Barthelemy (France) San Marino Vatican City Andorra Switzerland Table 7 Travel Zone Australia Canada New Zealand Singapore USA Unlimited BT Wi-fi Section 10:Section 10b: PAGE 6

7 (a) Unlimited BT Wi-fi applies to all Connections for the Minimum Term of the Connection. (b) The unlimited BT Wi-fi is for use from a BT Wi-fi Site in the UK. (c) The unlimited BT Wi-fi will be provisioned in the form of a voucher which the Customer will receive by to the contact address provided by the Customer to BT. (d) The Customer can connect to BT Wi-fi hotspots via the BT Wi-fi application downloaded from the relevant app store supported by their device subject to the BT Wi-fi application being available for the Customer's device. The Customer will enter the credentials into the BT Wi-fi Login screen in their browser when they connect to a hotspot. (e) Roaming using BT Wi-fi is not available with the Service. Roaming (which means using BT Wi-fi partner networks in the UK or abroad) may be obtained via a BT Wi-fi International Voucher which can be purchased at The vouchers are subject to the terms and conditions available at Extra Speed 4G (a) Extra speed 4G applies to all Connections for the Minimum Term of the Connection. (b) With extra speed 4G, the maximum speed available through the network is capped at 60 Mbps rather than 30 Mbps on our standard 4G. The speeds the Customer will receive will be lower, and depend on factors such as the number of users, distance from the mast and the type of 4G handset used. (c) Coverage can be checked before ordering at BT Business Mobile Care BT Business Mobile Care applies to all Connections and includes: (a) Dedicated business support: Access to the BT Business Mobile customer service teams. (b) Replacement of Devices within warranty: the manufacturer's warranty on Devices is provided via BT - where a Device is faulty within the terms of the warranty, BT will replace this with an equivalent Device by the end of the next working day. BT may supply Refurbished Devices. (c) 90-day early upgrade: Customers may choose to upgrade their BT Business Mobile plan up to 90 days before the end of their Minimum Term, which may include a new Device depending on the plan chosen. Any outstanding Minimum Term remaining at the point of resign will be added to the Minimum Term applicable to the new plan. (d) Business voic all Connections come with BT Business Mobile voic accounts. BT may de-active inactive voic accounts. (e) Out of the box: Access to help and resources to get started with BT Business Mobile, including Device set-up and transferring content from other devices. Section 10:Section 10b: PAGE 7

8 4. BT Business Mobile Extras Part 4 of Section 10b of the BT Price List sets out the BT Business Mobile Extras available with BT Business Mobile Sharer and the terms and conditions (including the charges) which apply. BT Business Mobile Sharer Connections are eligible for the following BT Business Mobile Extra on BlackBerry BES 12 Silver. Name of Mobile Extra Additional Monthly Subscription Charge BlackBerry BES 12 Silver Cloud Account 1.50 (a) The additional monthly subscription Charge applicable to BlackBerry BES 12 Silver Cloud Account is an additional Charge and applies per Connection in addition to the monthly subscription Charge applicable to the Connection to which BlackBerry BES 12 Silver Cloud Account AC is added. (b) BlackBerry BES 12 Silver Cloud Account will be applied to all Connections on the account. (c) The Minimum Term applicable to BlackBerry BES 12 Silver Cloud Account is 24 months. (d) Once BlackBerry BES 12 Silver Cloud Account is added to a Connection any removal of BlackBerry BES 12 Silver Cloud Account from that Connection during the Minimum Term will incur a Termination Charge equal to the outstanding additional monthly subscription Charge applicable to BlackBerry BES 12 Silver Cloud Account due to the end of the Minimum Term. Where a Connection is terminated within its Minimum Term the additional monthly subscription Charge applicable to BlackBerry BES 12 Silver Cloud Account will be included in any calculation of early Termination Charges. (e) Other terms associated with BlackBerry BES 12 Silver Cloud Account can be found in Section 10b Subpart 1BT Business Mobile Extras. Section 10:Section 10b: PAGE 8

9 5. Usage Charges Usage Charges unless stated in Table 4 below can be found in Section 10b Part 6BT Business Mobile Standard, International and Roa.... Section 10:Section 10b: PAGE 9

10 6. Usage Limits Roaming Limits (a) As the data allowance is included in the plan can be used in the EU: (i) The Customer agrees that they will be opted out of the monthly EU Regulated 50 Euro data spend limit for roamed data used anywhere outside of the UK. This is because the Customer will have an inclusive European allowance within their plan. (ii) The Customer agrees that they will be opted into the 50 euro Rest of the World monthly spend data cap whilst Roaming outside the Europe Zone. (b) The Customer can opt in to the monthly EU Regulated 50 euro data spend limit at any time If the Customer opts back in, all data usage outside will be capped at MB (regardless of how much inclusive data they have on their plan ). OR (c) The Customer can opt to remove all Roaming spend caps, at any time, subject to credit checks and approval. If the Customer selects this option they will not receive any spend alerts or capping when Roaming anywhere outside the UK. (d) Where the Customer has opted for either the monthly EU Regulated 50 euro data spend limit or the 50 euro Rest of the World monthly spend data cap ; (e) These limits will be applied to the BT SIM Card and will apply per billing month. The user of the BT SIM Card will be sent 2 alerts advising them that they are approaching the limit set by BT and guidance on how to contact BT about the limit. Upon reaching the limit, the user of the BT SIM Card will receive a final text alert advising them that Data Roaming will be suspended unless the bill payer/account holder contacts BT. *the Data Roaming default limit is set at 50 euros, when applying this limit BT will use the exchange rate published for this purpose at UK and Europe Zone Out of Bundle Data Usage Cap (a) Once a BT SIM Card user has used any inclusive data allowance and/or additional data extras in any given billing month, BT will charge the Customer on a per MB basis for any further data usage as detailed in Part 6, Section10b of the BT Price List, unless stated otherwise in the Charges Schedule. (b) BT may apply a cap on UK and Europe Zone data usage above a BT SIM Card user s inclusive data allowance and/ or UK and Europe Zone data extras, which will stop further use of data in the UK and Europe Zone for the remainder of the billing month ( UK and Europe Zone Data Usage Cap ). (c) BT will send the BT SIM Card user an SMS alert when they have gone over any inclusive data allowance and/or UK and Europe Zone data extras, alerting them that further UK and Europe Zone data usage will be charged on a per MB basis. Upon reaching the UK and Europe Zone Data Usage Cap, the BT SIM Card user will receive a further SMS alert advising them that the UK and Europe Zone Data Usage Cap will be placed. The Customer acknowledges that the SMS alerts and UK and Europe Zone Data Usage Cap are not administered in real time, and may be subject to a delay, which means that the BT SIM Card user may incur Charges for usage beyond the UK and Europe Zone Data Usage Cap. (d) The UK and Europe Zone Data Usage Cap will be lifted by BT at the start of the Customer s next billing period. The Customer may request that BT lifts the UK and Europe Zone Data Usage Cap prior to the end of the then current billing period. BT will only lift the UK and Europe Zone Data Usage Cap where there are no outstanding Charges on the Customer s accounts. (e) Customers, including those who are able to opt out of the UK and Europe Zone Data Usage Cap, will be charged for all data usage above any inclusive data allowance and/or UK and Europe Zone data extras. (f) BT may change the UK and Europe Zone Data Usage Cap without notice. Section 10:Section 10b: PAGE 10

11 (g) The Customer acknowledges that some devices (those without text functionality) may not receive the alerts with respect to Data Roaming and the UK and Europe Zone Data Usage Cap. Section 10:Section 10b: PAGE 11

12 7. Conditions (a) General The Contract for BT Business Mobile Sharer comprises: (i) The Charges Schedule (where one is provided), including the Order; (ii) The BT Price List; (iii) The BT Business Mobile Schedule to the General Terms (the Schedule ) including any Annex; (iv) The General Terms; (v) The Welcome Letter (where this states it forms part of the Contract); and (vi) any other documentation expressly incorporated by any of these documents or by agreement between BT and the Customer. The General Terms and Schedule can be found at (or any other url that BT advises to the Customer) under the heading: Mobile Service (Business). (b) BT Business Mobile Extras Where a BT Business Mobile Extra is applied to a Connection, the Contract will incorporate the terms and conditions applicable to the BT Business Mobile Extra (as detailed in Part 4 of Section 10b of the BT Price List). (c) BT Business Mobile Care is provided under the Customer's Contract for BT Business Mobile Sharer: (i) Replacement of Devices is subject to the warranty terms set out in the Schedule. (ii) BT will de-active any mailboxes that are inactive for 3 consecutive months. A Charge may apply for reactivating the mailbox. BT will charge for calls to voic . Section 10:Section 10b: PAGE 12

13 8. Termination Charges Where the Customer terminates the Contract, the Service, part of the Service or a Connection during the Minimum Term of any Connection, the Termination Charges will apply as set out in the Schedule. Section 10:Section 10b: PAGE 13