200 inclusive minutes to UK O2 mobiles

Transcription

1 Q v inclusive minutes to UK O2 mobiles now available on O2 Landline See page 4 for details

2 Q1 Shouts O2 O2 Landline Refresh From 29th March 2011 O2 is refreshing its landline portfolio by adding new line rental options alongside new minute Bolt Ons and revised out of bundle call rates. New Voice Bolt Ons Customers can now add an Unlimited Landline or Unlimited Off-Peak Bolt On to their business voice tariffs. Orange Solo & SIM Only Refresh Solo & SIM Only tariffs now include 50MB internet based as standard as well as amended inclusive minutes and texts. Solo Unlimited line rentals have also been reduced by 10. iphones can now be connected to these plans meaning that the iphone for One plans have ended. Data Core Allowances O2 has introduced new Data Core Allowances for Smartphones, BlackBerry and iphones. The new plans offer up to 1GB allowance with the option to add Bolt Ons of up to 3GB additional data. Mobile Broadband now has 1GB and 2GB plans available, with the option to add Bolt Ons for increased data when required. Mobile Broadband Orange has refreshed its Mobile broadband plans. The range now has tenures from 30 days to 24 months with 1GB, 3GB and 10GB options. New Tethering Bundles A new range of tethering bundles are available for customers which can be added to voice tariffs, enabling tethering via a handset or to support data requirement for hosted . Vodafone 25% Discount On Choice Extended until 30th June 2011 Vodafone is offering 25% discount on leaders. The discount is available to new customers, and customers renewing at mid or full term onto Choice. For further information please see pages Consumer Consumer information for O2, Vodafone and Orange will now be detailed in a separate document. Please note that we will not be printing hard copies of the consumer document. 5 Off Mobile On Choice New and existing customers (as part of a recommitment) can receive 5.00 off their line rental for a fantastic 24 months, providing they have got a line rental of 25 or more (published price before promotion) and sign up before 30th June For further information see page 16. Disclaimer Please note tariff changes maybe issued throughout the quarter, it is your responsibility to ensure you keep these updates and make the necessary changes to your Tariff Guide. 2

3 Contents O2 TARIFFS VODAFONE TARIFFS ORANGE TARIFFS 4 O2 Tariff Update 16 Vodafone Tariff Update 28 Orange Tariff Update 5 O2 Landlines 17 Vodafone Choice 29 Orange Sense 6 O2 Landlines 18 Vodafone Essentials 30 Orange Solo 7 O2 Single and Share Tariffs 19 Vodafone Essentials with iphones 31 Orange SIM Only 8 O2 Single and Share Tariffs Data Add-Ons 20 Vodafone Clarity 32 Orange iphone Roaming Bundles 9 O2 Single and Share Tariffs - SIM Only 21 Vodafone Company Caller 32 Orange iphone ipad Tariffs 10 O2 Single and Share Tariffs - SIM Only Data Add-Ons 21 Vodafone Commercial Caller 32 Orange Care for iphones 11 O2 Best for PAYU 21 Vodafone Caller 33 Orange Out of Bundles Rates 12 O2 Mobile Broadband 22 Vodafone Out of Bundles Rates 33 Orange BES Licencing 13 My Europe Extra - Discount Country - Data Abroad - Ireland Bolt On 23 Vodafone Data Only - Standalone 34 Orange BES - BES Express - BIS/BES Express 14 O2 International Favourites & EU Regulations 23 Vodafone BES Licensing 34 Orange Everywhere 15 O2 Flexibility - Retention Tool 23 Vodafone Mobile Broadband 35 Orange Tethering 23 Vodafone BES Express Support 35 Orange World 23 Vodafone Roaming Bundles 35 Orange Microsoft Mail 23 Vodafone New Data Traveller 35 Nokia and Mobile Mail 23 Vodafone Roaming Voice Bundles 36 Orange Roaming Add-Ons 24 Vodafone Europe 37 Orange Value Added Services (VAS) 25 Vodafone World and International Rates 26 Vodafone Passport 27 Vodafone Roaming Countries 3

4 Tariff Update O2 LANDLINE O2 has updated the following landline prices from 3 May: Caller display - currently free; will now be charged at 50p per calendar month. ISDN30 - Line rental was charged on a sliding scale depending on the number of channels taken. This is now charged at 14 per channel, with additional discounts built into the JUC Solutions Builder if needed. International calls - some call prices have increased. Peak time - changes from 8am-6pm to 7am-7pm Premium rate services - small increase, prices now range from 6.22ppm to ppm depending on the number. Local non-geographic (0845) - daytime rates will be reduced from up to 3.93ppm to 3.5ppm. National non-geographic (0870) - daytime rates will go up from up to 1.49ppm to 1.5ppm. Directory enquiries - will now include a 1.50 set-up fee. On 29th March 2011 O2 introduced new pricing for Analogue, ISDN2 and ISDN30 landlines. The new prices are for new and re-signing customers only. Existing customers will remain on their existing prices until the end of their contract. If existing customers add additional lines within their contract term, they will continue to pay their existing rates. Please note a customer cannot combine two or more offers. O2 has amended its landline call charges as well as introducing a larger selection of minutes bundles are now available, starting at 200 minutes and going up to 100,000 minutes. See pages 5-6 for full details of all the changes. NEW UNLIMITED BOLT ONS NEW DATA CORE ALLOWANCES AND BOLT ONS From March 29th O2 is launching new data core allowances and Bolt Ons for Smartphones, BlackBerry, iphones and Mobile Broadband. These are as follows: New Data Core Allowances Three new core allowances are available, offering customers a wide choice of data options to add to their contract; The Basics - 100MB allowance The All Rounder* - 500MB allowance The Works* - 1GB allowance See page 11 for full details. *Smartphone, BlackBerry and iphone must connect to The All Rounder or The Works, which will deliver a suitable customer experience. Just for Mobile Broadband O2 has replaced its Mobile Broadband tariffs with two new options, 1GB for 7.50 per month and 2GB for per month. See page 12 for full details. Data Bolt Ons Available for Smartphones, BlackBerry, iphones and Mobile Broadband - customers can top up with a one off Bolt On or add a recurring one. Options start at 2.50 for 100MB, going up to for 3GB. See page 8 & 12 for full details BUSINESS TARIFFS These are no longer available for new connections. However, these will remain open until further notice for connecting additional handsets and processing resigns for existing customers only. FREE FULL BES AND 20 USER LICENCES For customers connecting 10+ new BlackBerry devices and signing a 24 or 36 month contract. Full BES and 20 user licences - free*. Suitable for companies with 30+ mobile employees using Microsoft Exchange or Lotus Notes or those with 15+ using Novell GroupWise. BES download sent to customer by the Implementation Team. Implementation will zero rate on the submission of a valid contract. *Customer must pay for devices, any additional licences, BES monthly subs and voice as applicable. O2 TARIFF DOWNGRADE POLICY Reminder: You can downgrade one price point at point of contract extension only i.e. extending the contract term by 12/24/36 months. FINISHED 2000 minutes to O2 mobiles on O2 Landline promotion 3 months free Mobile Broadband promotion BlackBerry Single 500 & 1000 tariffs 3GB Mobile Broadband Available from 29th March 2011 are two new Unlimited Bolt Ons for Single and Share tariffs. The Bolt Ons are Unlimited Landline and Unlimited Off Peak, both priced at 5.00 per month. These Bolt Ons are only available with Single and Share tariffs. Remember, if a customer has a data Bolt On (iphone, BIS, BES, Smartphone, Web Bolt On) they must be migrated to the new Q4 variant of the 2008 tariffs with a capped data allowance. Should you have any queries regarding this please direct them to your Development Manager. HOW TO SET-UP O2 BIS To activate your O2 BlackBerry BIS device please visit: 4

5 O2 BUSINESS LANDLINE O2 Landline Existing O2 mobile customers Non-O2 mobile customers Existing O2 mobile customers - with level 3 care package Analogue monthly costs Analogue inclusive minutes minutes of UK calls to O2 mobiles minutes of UK calls to O2 mobiles Includes 200 inclusive minutes of UK calls of O2 mobiles and the level 3 care package Includes 400 inclusive minutes of UK calls of O2 mobiles and the level 3 care package. Only available to customers who take at least ten landlines. ISDN2 (2 channels) ISDN30 (8-30 channels) Calls only (no line with O2) for 2 channels - Receive 200 minutes of UK calls to O2 Mobiles for 2 per month per ISDN2 line per channel No monthly line rental to O2 MINUTE BUNDLES FOR LANDLINE CUSTOMERS - monthly COSTS Minute Bolt Ons - Customers can choose to add more than one Bolt On. They can choose to add every single one as long as its not more than one of each. UK calls only, minutes are valid for one month and unused minutes do not rollover to the following month. Please note that once all the minutes within the Bolt Ons is used - the price per minute will revert back to the original call tariff pricing. Minutes Calls to standard UK landlines and UK mobiles Calls to O2 mobiles Calls to standard UK landlines 200 n/a n/a n/a n/a n/a All prices exclude VAT. UK calls only. Minutes are valid for 1 month and do not rollover to the following month. 5

6 O2 BUSINESS LANDLINE CALL COSTINGS Call tariffs Call connection charge* Landlines (01,02,03 numbers) O2 Mobiles Other Mobiles (except 3) Cost per minute 3 Mobiles 13p 0845 Local Up to 3.5p National Up to 1.5p Priemium Rate Numbers *Charge doesn t apply to calls within the inclusive allowance or minute bundles. Calls only - No line with O2 2p 1p 6p 8p 6.22p to p (depending on the number) The customer pays BT for their line and O2 for their calls. They do not qualify for the unlimited calls to O2 mobiles if they choose this option. The service supports calls to UK geographic numbers, mobile numbers, non geographical numbers, premium rate numbers, IDD numbers, the emergency services and operator. If the line is provided by another operator other than BT, then the customer will ensure that the existing operator has not barred another operator from taking calls only. Call charges are for UK calls only. All prices shown are pence per minute and exclude VAT. Peak time is from 7am-7pm. Customers can use these services as much as they like at no extra charge: see which number called last hide their number when they call Customers can use these services on a pay as you use basis: 3 way calls Ringback - an engaged number calls back when free Customers can pay a bit more a month to add: 1571 answer phone Call waiting - answer one call while on another Call Barring - block calls to premium numbers Call Forwarding - send all calls to another number Call Divert - send calls to another number if they can t or don t pick up Smart Divert - set up call diverts over the phone when away Call Sign - add another number with its own ringtone Caller display - see who s calling Please visit the O2 sales website for pricing structure LEVEL 2 - INCLUDED AS STANDARD ON LANDLINE (ANALOGUE), ISDN2 AND ISDN30 The working hours for this service are 8.00am to 6.00pm Monday-Saturday, excluding Bank and Public Holidays. Faults can be reported 24 hours a day, 7 days a week - including Public and Bank Holidays. If a fault is reported outside these working hours, it will be treated as if it has been reported at the beginning of the next working day. Work will normally only be carried out during these working hours. Customers can request a flexible appointment. Clearing faults O2 aim to clear faults that don t require an engineer appointment before midnight on the working day after the fault is reported. If an engineer is required a KCI is generated from Openreach and the SLA moves onto that shown below. O2 aim to clear faults that require an engineer appointment by midnight on the date of the appointment. LEVEL 3 - CHARGEABLE AT 4.00 PER MONTH PER LANDLINE/ISDN2/ISDN30 CHANNEL The working hours for this service are 7.00am to 9.00pm Monday-Sunday including Public and Bank Holidays. Faults can be reported 24 hours a day, 7 days a Week, (including Public and Bank Holidays). If a fault is reported outside of these working hours, it will be treated as if it has been reported at the beginning of the next working day. Work will normally only be carried out during these working hours. Clearing faults O2 aim to clear faults that don t require an engineer appointment by 11.59pm on the day the fault s reported, if reported before 12.59pm. Faults reported after 1pm will be cleared by 12.59pm the following day. If an engineer is required a KCI is generated from Openreach and the SLA moves onto that shown below. O2 aim to clear faults requiring an engineer appointment by 11.59pm on the day of the appointment. LEVEL 4 - CHARGEABLE AT 5.00 PER MONTH, PER LINE/CHANNEL This service operates 24 hours a day, 7 days per week including Bank and Public Holidays. The target fix time is six hours*. This is not included in the line rental of any landline product Customers can upgrade to Service Level 4 for an additional 5.00 per landline, ISDN2 or ISDN30 channel. Clearing faults O2 aim to clear faults that don t require an engineer appointment within 6 hours of the fault being reported. If an engineer is required a KCI is generated from Openreach and the SLA moves onto that shown below. O2 aim to clear faults requiring an engineer appointment by 6 hours of the appointment time or midnight on the appointment date. * This assumes O2 will have 24 hour access to the location. If O2 visit the location and this is not the case, the customer will still be charged. BUSINESS O2 LANDLINE INSTALLATION CHARGES Line rental and installation charges Analogue ISDN2 Lines ISDN30 Lines per channel, per month FLEXIBLE APPOINTMENTS Normal Engineering slots are booked: Flexible appointments allows for the following: Flexible appointments are charged at Monday Friday: 8am 1pm (AM slot) and 1pm 6pm (PM slot) Pre 8am Post 6pm Saturday (AM or PM slot) Line rental / for O2 customers / for non O2 customers per channel, per month Installation charge for new lines per line (8-10 channels) per channel, per month (11-20 channels) per channel, per month (21-30 channels) plus per channel for new line provisions Line transfer cost 3.00 per line per line per line Convert landline to ISDN O2 EXPEDITED REPAIR Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis. WANT TO SELL O2 LANDLINE? Customer on this package: Level Two One-off repair at this package s service level Level Three Level Four Level Four Cost per landline/isdn2 line per landline/isdn2 line per ISDN30 line Level Three Level Four per landline/isdn2 line The Fixed Line Contract - In order to be able to sell O2 Fixed Line you are required to sign and return the stockist agreement form. 6

7 BUSINESS SINGLE AND SHARE TARIFFS - 24 MONTHS ONLY STEP 1 - Select your tariff - 24 months only Single 300^ Single 600 Single 1200 Single Max Share 500 Share 1300 Share 2000 Share 5000 Extra sharer/ users added Other information Cost per month Additional sharers Inclusive minutes per month (UK only) Unlimited Out of bundle rate for UK landline calls is 30p Inclusive texts per month (UK only) Unlimited^ Unlimited Unlimited Unlimited Minimum/Maximum users The maximum number of users can be increased by adding minute Bolt Ons - please see below Inclusive /browsing (UK only) 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB per MB after 0.5MB is used, if no data Bolt On is taken Calls to Europe 8p per minute 8p per minute 8p per minute 1000 inclusive minutes 8p per minute 8p per minute 8p per minute 8p per minute - - What s included as standard? Unlimited calls to: O2 mobiles* 10 standard UK landlines (starting 01,02,03)*^^ Voic 901* Anytime, anyone minutes to: UK mobiles UK landlines (starting 01,02,03) Group conferencing 1 month rollover of unused minutes and texts Blueroom for business - free access to a range of business offers and savings Free itemisation and billing reports Unlimited free text from the customers secure website account UK based customer services Free International traveller service (ITS) - *Excessive usage policy applies ^Launched on a promotional basis only. Unlimited text is a promotion. Usually this tariff has 100 inclusive texts only. ^^To register your 10 landline numbers visit and register on the My Account (Your first bill is needed to register) The 10 nominated numbers will take 48 hours to be added to your account. - Opt-out of Direct debit 2.50 per user/handsets - Paper itemised billing 1.00 STEP 2 - Customise your tariff with extra minutes, texts or account options Unlimited landline Bolt On (UK calls to standard 01,02,03) Unlimited Off Peak Bolt On* No rollover of unused minutes - Not available to share across users/handsets - Bundles include 3000 minutes, overage will be charged at standard call rate. - *Off peak is from 19:00-07:00 weekdays and 19:00 Friday to 07:00 Monday over the weekend. Covers Uk Mobiles, GSM WAP, group conferencing and UK landlines starting 01, 02 and 03. Additional minute Bolt Ons - (UK calls to standard 01,02,03, UK mobiles, Group conferencing and GSM WAP) 100 (max 1) (max 1) (max 4) (max 1) ,000 (max 1) Rollover of unused minutes - Extra sharers are capped at a maximum of Customers can have a maximum of 75,000 shared minutes including their inclusive tariff minutes - Available to share across users/handsets 20,000 (max 3) Additional text Bolt Ons 200 (max 1) (max 1) (max 1) (max 1) (max 1) Unlimited (cannot be shared) Rollover of unused texts - Available to share across users/handsets - Customers can add up to 7500 shared texts in total - this includes their tariffs inclusive texts - Texts must be used on a first come, first serve basis - No rollover of unused texts - Not available to share across users/handsets Shared minutes and messages are added to the primary handset and available to all mobiles on the account unless otherwise stated and based on a first come, first served basis. Messages sent from abroad and picture messages are not included in the text Bolt On. These are charged at 21p each. All prices are ex VAT. #To activate and set-up your BlackBerry BIS please visit: 7

8 NEW - DATA CORE ALLOWANCES BUSINESS SINGLE AND SHARE TARIFFS - OUT OF BUNDLE RATES The Basics The All Rounder The Works Out of bundle charges Cost per minute Handsets including Smartphone, BlackBerry (BIS/BES Express) and iphone* monthly subs For customers who don t really use data, but may want to access WAP content via a traditional handset only With inclusive Wi-Fi and a large bundle of data, this package is ideal for Smartphones For customers who want to use multiple services and download larger files to their devices BlackBerry BES Monthly allowance 100MB 500MB 1GB UK Wi-Fi - Unlimited Unlimited UK MMS Tethering Included in core bundle All prices exclude VAT. *Smartphone, BlackBerry and iphone must connect to The All Rounder or The Works, which will deliver a suitable customer experience. Minimum call charge 8.51p Non-geographic numbers (08,05) 17.2p p Non-standard 07 (Network operators in Jersey, Guernsey and the Isle of Man) Calls to other mobiles UK landline calls 21.28p UK Texts 10.21p Picture Messages/ Video Messages 21.28p UK to International Texts 13.2p usage above standard 0.5MB Voic O2 Customer Services 30p 30p 1.80 per MB FREE FREE DATA BOLT ONS Customers can top up with a one off Bolt On or add a re-occuring one. 100MB 500MB 1GB 2GB 3GB Group Conferencing Calls to EU landlines from UK Calls to EU mobiles from UK WAP O2 Directory Enquiries p 8p 8p 8p 60p One off top up & recurring Bolt On National Directory Enquiries - inc / International Directory Enquiries 2.00 Wi-Fi - Unlimited All prices exclude VAT. Multiples of the same Bolt On cannot be added. The maximum amount of data per billing period is 8GB, made up of a combination of the tariff core allowance and Bolt Ons. Customers can choose to add these Bolt Ons at any point in their contract. Either as a one off top-up or a monthly recurring Bolt On. No rollover. If a customer takes 100MB as part of their core allowance and then tops-up 500MB or more they will not get unlimited Wi-Fi. 8

9 BUSINESS SINGLE AND SHARE TARIFFS - SIM ONLY (FOR RETENTION ONLY) - ONLY AVAILABLE AT POINT OF RESIGN - 24 MONTHS ONLY STEP 1 - Select your tariff - 24 months only Single 300^ Single 600 Single 1200 Single Max Share 500 Share 1300 Share 2000 Share 5000 Extra sharer/ users added Other information Cost per month Inclusive minutes per month (UK only) Unlimited Out of bundle rate for UK landline calls is 30p Inclusive texts per month (UK only) 100 Unlimited Unlimited Unlimited Additional sharers Minimum/Maximum users The maximum number of users can be increased by adding minute Bolt Ons - please see below Inclusive /browsing (UK only) 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB per MB after 0.5MB is used, if no data Bolt On is taken Calls to Europe 8p per minute 8p per minute 8p per minute 1000 inclusive minutes 8p per minute 8p per minute 8p per minute 8p per minute - - What s included as standard? Unlimited calls to: O2 mobiles* 10 standard UK landlines (starting 01,02,03)*^^ Voic 901* Anytime, anyone minutes to: UK mobiles UK landlines (starting 01,02,03) Group conferencing 1 month rollover of unused minutes and texts Blueroom for business - free access to a range of business offers and savings Free itemisation and billing reports Unlimited free text from the customers secure website account UK based customer services Free International traveller service (ITS) - *Excessive usage policy applies ^Launched on a promotional basis only ^^To register your 10 landline numbers visit and register on the My Account (Your first bill is needed to register). The 10 nominated numbers will take 48 hours to be added to your account. - Opt-out of Direct debit 2.50 per handset - Paper itemised billing 1.00 STEP 2 - Customise your tariff with extra minutes, texts or account options Unlimited landline Bolt On (UK calls to standard 01,02,03) Unlimited Off Peak Bolt On* No rollover of unused minutes - Not available to share across users/handsets - Bundles include 3000 minutes, overage will be charged at standard call rate. - *Off peak is from 19:00-07:00 weekdays and 19:00 Friday to 07:00 Monday over the weekend. Covers Uk Mobiles, GSM WAP, group conferencing and UK landlines starting 01, 02 and 03. Additional minute Bolt Ons (UK calls to standard 01,02,03, landlines, UK mobiles, Group conferencing and GSM WAP) 100 (max 1) (max 1) (max 4) (max 1) ,000 (max 1) Rollover of unused minutes - Extra sharers are capped at a maximum of Customers can have a maximum of 75,000 shared minutes including their inclusive tariff minutes - Available to share across users/handset 20,000 (max 3) Additional text Bolt Ons 200 (max 1) (max 1) (max 1) (max 1) Rollover of unused texts - Available to share across users/handset - Customers can add up 7500 shared texts in total - this includes their tariffs inclusive texts 5000 (max 1) Unlimited (cannot be shared) per user No rollover of unused texts - Not available to share across users/handset Shared minutes and messages are added to the primary handset and available to all mobiles on the account, on a first come, first served basis. Messages sent from abroad and picture messages are not included in the text Bolt On. These are charged at 21p each. All prices are ex VAT #To activate and set-up your BlackBerry BIS please visit: 9

10 NEW - DATA CORE ALLOWANCES - SIM ONLY (available at point of resign only) BUSINESS SINGLE AND SHARE SIM ONLY TARIFFS - OUT OF BUNDLE RATES The Basics The All Rounder The Works Out of bundle charges Cost per minute Handsets including Smartphone, BlackBerry (BIS/BES Express) and iphone* monthly subs For customers who don t really use data, but may want to access WAP content via a traditional handset only With inclusive Wi-Fi and a large bundle of data, this package is ideal for Smartphones For customers who want to use multiple services and download larger files to their devices BlackBerry BES Monthly allowance 100MB 500MB 1GB UK Wi-Fi - Unlimited Unlimited UK MMS Tethering Included in core bundle All prices exclude VAT. *Smartphone, BlackBerry and iphone must connect to The All Rounder or The Works, which will deliver a suitable customer experience. Minimum call charge 8.51p Non-geographic numbers (08,05) 17.2p p Non-standard 07 (Network operators in Jersey, Guernsey and the Isle of Man) Calls to other mobiles UK landline calls 21.28p UK Texts 10.21p Picture Messages/ Video Messages 21.28p UK to International Texts 13.2p usage above standard 0.5MB Voic O2 Customer Services 30p 30p 1.80 per MB FREE FREE DATA BOLT ONS Customers can top up with a one off Bolt On or add a re-occuring one. 100MB 500MB 1GB 2GB 3GB Group Conferencing Calls to EU landlines from UK Calls to EU mobiles from UK WAP O2 Directory Enquiries p 8p 8p 8p 60p One off top up & recurring Bolt On National Directory Enquiries - inc / International Directory Enquiries 2.00 Wi-Fi - Unlimited All prices exclude VAT. Multiples of the same Bolt On cannot be added. The maximum amount of data per billing period is 8GB, made up of a combination of the tariff core allowance and Bolt Ons. Customers can choose to add these Bolt Ons at any point in their contract. Either as a one off top-up or a monthly recurring Bolt On. No rollover. If a customer takes 100MB as part of their core allowance and then tops-up 500MB or more they will not get unlimited Wi-Fi. 10

11 BEST FOR BUSINESS PAY AS YOU USE TARIFF Tariff information Best for Pay as You Use Other information Cost per month (Unlimited option for extra per month) - Additional sharers - - Inclusive minutes per month (UK only) Inclusive texts per month (UK only) Minimum/Maximum users 2-any^ ^ These are not sharer tariffs, the minimum and maximum reflects the number of handsets a customer can have on these tariffs on one account. With all our unlimited propositions, an excessive usage policy applies to protect our network from abuse. Inclusive /browsing (UK only) - - Calls to Europe ITS rates - What s included as standard? - - TEXT BOLT-ONS FOR BEST FOR BUSINESS PAYU ONLY Text Bolt Ons Monthly cost 50 Messages Messages Messages Messages Messages Unlimited Messages 5.20 NEW - DATA CORE ALLOWANCES The Basics The All Rounder The Works DATA BOLT ONS Customers can top up with a one off Bolt On or add a re-occuring one. For customers who don t really use data, but may want to access WAP content via a traditional handset only With inclusive Wi-Fi and a large bundle of data, this package is ideal for Smartphones For customers who want to use multiple services and download larger files to their devices One off top up & recurring Bolt On 100MB 500MB 1GB 2GB 3GB Handsets including Smartphone, BlackBerry (BIS/BES Express) and iphone* monthly subs BlackBerry BES Monthly allowance 100MB 500MB 1GB Wi-Fi - Unlimited All prices exclude VAT. Multiples of the same Bolt On cannot be added. The maximum amount of data per billing period is 8GB, made up of a combination of the tariff core allowance and Bolt Ons. Customers can choose to add these Bolt Ons at any point in their contract. Either as a one off top-up or a monthly recurring Bolt On. No rollover. If a customer takes 100MB as part of their core allowance and then tops-up 500MB or more they will not get unlimited Wi-Fi. UK Wi-Fi - Unlimited Unlimited UK MMS Tethering Included in core bundle All prices exclude VAT. *Smartphone, BlackBerry and iphone must connect to The All Rounder or The Works, which will deliver a suitable customer experience. 11

12 JUST FOR MOBILE BROADBAND Mobile Broadband - 24 months only Line rental per month Allowance Out of bundle cost Mobile Broadband 1GB GB + Unlimited Wi-Fi Mobile Broadband 2GB GB + Unlimited Wi-Fi 1.7p per MB MOBILE BROADBAND DATA BOLT ONS Customers can top up with a one off Bolt On or add a re-occuring one. 500MB 1GB 2GB 3GB One off top up & recurring Bolt On Wi-Fi Unlimited Multiples of the same Bolt On cannot be added. The maximum amount of data per billing period is 8GB, made up of a combination of the tariff core allowance and Bolt Ons. Any unused data will not rollover to the customer s next billing cycle. 12

13 MY EUROPE EXTRA - 12 MONTH CONTRACT My Europe add-ons Monthly cost (per month) Subject to a 12 month minimum contract 12 months 4.25 per month Customers who sign up to this Bolt On won t be charged when they receive calls in Europe. What s more, it only costs 25p per minute to make calls to anywhere in Europe, from anywhere within Europe and back to the UK. My Europe Extra includes the following countries: Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France (including Guadeloupe, Martinique, French Guiana, and La Réunion), Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal (including the Azores and Madeira), Romania, San Marino, Slovakia, Slovenia, Spain (including the Canaries), Sweden, Switzerland. *Subject to an overall cap of 1000 minutes/month applies for calls made and received. DATA ABROAD What is it? Allows you to keep control of costs whilst using data abroad. When you re out of the country, O2 will keep you up to date on how much you re spending on ing and browsing the web. And make sure you never spend more than 34.04* per month. If you reach your limit you will be notified and advised of your options. Who s it for? customers who regularly or browse the web whilst abroad. Data Abroad * limit on the default spend cap. You will receive automatic usage alerts when you use data abroad. The alerts will be sent when you first start using data, at 50% of the spend cap limit and when the limit is reached. For full terms and conditions see o2international.co.uk/usingdataabroad/.aspx IRELAND BOLT-ON What is it? All calls made within the Republic of Ireland and back to the UK will be at a discounted rate of 21.3p per minute. Who s it for? customers who regularly visit the Republic of Ireland. How much does it cost? It s free. A great reason to have it Save 50%* on all calls compared with our standard rates. *The standard prices do not include the savings made with ITS. DATA ABROAD - DEFAULT SPEND CAP (ALL CUSTOMERS) Region Cost per MB Charge limit per month Usage limit per month Europe** MB Rest of world MB DATA ABROAD - HIGHER SPEND CAP OPTION DISCOUNT COUNTRY PER MONTH Discount Country add-on - Making a call from the UK to: Cost per minute Region Cost per MB Charge limit per month Usage limit per month Europe** MB Rest of world MB Australia 11.9p Bangladesh 23.8p China 36.6p India 23.8p ** Countries included in the Europe pricing zone are: Andorra, Austria, Belgium, Bulgaria, Cyprus, The Czech Republic, Denmark, Estonia, Finland, France, Monaco, French West, Indies, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, The Isle of Man, Italy, The Vatican, San Marino, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland. New Zealand 11.9p Pakistan 23.8p South Africa 23.8p Turkey 23.8p USA or Canada 7.7p France* 10.2p Germany* 10.2p Ireland* 10.2p Prices ex VAT. *Exclusive to Best for (Pay as you use) customers only. If a customer calls the same country regularly from the UK, the Discount Country service is a money saving alternative to their landline, as calls cost from just 9p per minute. So, customers just choose their country, subscribe for only 2.55 a month. 13

14 O2 INTERNATIONAL FAVOURITES Bolt On Cost per month Allowance Also included EU REGULATIONS - DATA ONLY 3 International landlines numbers 5 International landlines or mobile numbers minutes* of calls to their selected international landlines per month 3000 minutes* of calls to their selected international landlines per month. 200 minutes of calls to their selected international mobiles each month. BLUEROOM FOR BUSINESS - Customers who connect to our 2011 mobile tariffs will get access to the Blueroom for business free of charge. Once they have registered, customers get special offers, business advice, protection and support. There s a lot to choose from, including discounts on Parcelforce, O2 Travel Insurance, discounts at Best Western hotels, APH Airport Parking and Servisair lounges. For more about blueroom for business visit One Call me number this will look like an international number, but actually rings through to the customer s UK mobile. This means contacts in one overseas country can call the customer in the UK without incurring international call charges, i.e. pay the same as if they were calling a landline in their own country. Give this number to as many people as you like within their chosen country, it s not limited to their International Favourites. And if you like, you can set it up in a different country to where their International Favourites are based. * Also includes calls to mobiles in the following countries: Canada, China, Hong Kong, India, Puerto Rico, Singapore and USA. Compatible with all 2010 and 2008 mobile tariffs, as well as My, Best for Pay as You Use and Mobile Extension Unused minutes don t rollover Calls to the 0203 numbers will come off the customer s International Favourites minutes allowance, but not off their tariff s inclusive minutes Customer will hear a pre call whisper when they call one of their international favourite numbers. They ll also get a text to warn them when they re approaching their monthly limit International Favourites is added to individual handsets, not at account level. And the minutes can t be shared across mobiles Customers can only have one International Favourites Bolt On per mobile International Favourites will sit alongside 8p calls to Europe. ITS and our other International Bolt Ons it doesn t replace any of them Caller line identity (CLI) is fully integrated with this proposition, so customers can always see who s calling. Visit On 1st July 2010, the European parliament is introduced new legislation for data charges abroad. This will impact all European mobile companies including O2. Under the new legislation, customers must not be charged more than 40 Euros excluding VAT ( ex VAT/ 40 inc VAT) for roamed data without being told in advance of the charges and agreeing to them. This applies to all handheld tariff - iphone, BIS/BES etc New customers from the 1st July will automatically receive the default tariff. Existing O2 customers with no data roaming Bolt On will automatically migrate to default tariff. End users can choose the heavy user tariff and they can also opt out of default tariffs and remain on pay per MB. Existing O2 customers with data abroad Bolt Ons remain unchanged unless customer requests new tariffs. O2 will text all customers when they arrive overseas to inform them of the charges and to advise them about their usage. PER MB RATES EUROPE REST OF THE WORLD The following will be on offer = 3.00 PER MB = 6.00 PER MB Default cap of ex VAT (maximum amount charged per month) Equates to 50MB data Maximum allowance of 50MB - If this is reached O2 will text customer and advise user to move to the higher roaming option. If the higher option is not selected, O2 will restrict their service for the remainder of the bill period (the service will be slower, not stopped). User can lift restriction by contacting O2. Any data used will be charged at the standard MB rate. Heavy user per MB tariff with monthly charge cap of an opt in service. Equates to 200MB data Default cap of ex VAT (maximum amount charged per month). Maximum allowance of 200MB. If this is reached O2 will text the customer and advise that they move to the daily rate option. If daily rate is not selected, O2 will restrict their service for the remainder of the bill period (the service will be slower, not stopped). User can lift restriction by contacting O2. Any data used will be charged at the standard MB rate. BlackBerry data roaming The data usage is PAYU -Charging capped at customers won t receive any text message warnings. Customers with 5 daily and 20 per month Bolt Ons are deemed to have opted out. Daily rate tariff If a customer reaches the 200MB fair usage on the heavy user option they should add this Bolt On to continue to using roaming data. Charges if daily rate is not selected. EUROPE REST OF THE WORLD = 3.00 PER MB = 6.00 PER MB Only compatible with the heavy user tariff to allow continued use for very high users its equivalent to per day, for a daily allowance of 50MB. In order to request this the customer can call O2 Customer Service. Opting out Customers can opt out of being capped and remain on the per MB service. However no text alerts will be sent and no restrictions will be applied. They can choose to opt back in at a later date What about the Data Abroad Bolt Ons? Data Abroad Bolt Ons have been removed from sale. Existing customers can keep their Data Abroad Bolt Ons if they wish, as long as they remain on the default per MB tariff. They will use their Data Abroad Bolt On first and then move to per MB charging. Data Abroad Bolt Ons are not compatible with the heavy user option or daily rate. Customers can remove their existing Data Abroad Bolt Ons, regardless of contractual obligations. For example, customers with a 12 month version can remove it mid-term without being penalised. For more information please vicky.brame@daisydistribution.com or visit o2international.co.uk 14

15 BUSINESS FLEXIBILITY - O2 RETENTION TOOLS TEMPORARY SUSPENSION Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles. That s why O2 have provided Temporary Suspension. WHAT IS IT? The service allows customers to suspend some of their mobiles for a limited period. Suspended mobiles won t be able to make outbound calls but will continue to receive inbound calls. This means that customers can remain contactable, at a time when securing new business and retaining existing customers is more important than ever. The customer won t have to pay a monthly subscription for any suspended mobiles and there won t be any call charges. That means reduced cost for their business. And when circumstances improve, it s easy for them to reactivate the mobiles and add them back onto their account. You can offer the service for three, six or twelve months. The maximum total suspension period is fifteen months. WHO IS IT FOR? Existing customers who are downsizing, but want to keep their numbers. The customer must be more than six months into their current contract and have six or more handsets on their account. You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later. How much does it cost? Free for the first three months 10 one off for an additional six months 20 one off for an additional 12 months There are no reactivation costs. Once a mobile is reactivated, standard monthly subs apply. ANYTHING ELSE? SIM ONLY TARIFFS The simple way for customers to cut costs. These are tariffs with no new mobile, just a SIM. You can use these tariffs to reassure prospects and customers that O2 can be flexible and help them control costs in the future if their circumstances change. Where necessary you can discuss SIM only at acquisition to help close deals (i.e. 'this is something we can offer you in the future'), but it can only be used at the point of re-sign. They are available on 24 and 36 month contracts (36 months applicable to legacy tariffs only) and are up to 15 less than the standard tariffs. Adding additional users costs almost 50% less too. These tariffs offer exactly the same minutes, texts and benefits as the standard tariffs and are available to customers who are out of contract or within 30 days of their contract end date. And remember, as the customer doesn t get a new mobile, you won t need to supply/ and or subsidise any hardware. Available at point of re-sign only (must be out of commitment) For full SIM only tariff information please see pages O2 CONVERT For some businesses, cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account. If this happens mid-contract, they will usually have to pay termination fees. To help customers in this situation, O2 have developed O2 Convert. WHAT IS IT? O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave. These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills. This saves the customer money and enables them to help people impacted by downsizing. WHO IS IT FOR? Existing customers who are downsizing or those who want to reduce the number of business mobiles they provide to their staff. The customer must be more than six months into their current contract and have six or more handsets on their account. You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later. ANYTHING ELSE? Users can choose any consumer Pay Monthly tariff. If the handset is a primary user/parent this status needs to be moved to another user. Not available if the customer is in arrears. Until the transfer is complete, the customer is still responsible for any account charges relating to the handset being moved. There are limits to how many handsets a customer can have on O2 Convert refer to the Sales Website for full details before offering this to customers. IMPORTANT it will not count as a disconnection. There are limits to how many handsets a customer can have on Temporary Suspension - refer to The Sales Website for full details before offering this to customers. Not available if the customer is in arrears. Customers who leave O2 while in suspension will have terminations fees applied at full rate. Customers contract end date will be extended by the suspension period for the suspended mobiles only. If the handset is a primary user/parent this status needs to be moved to another user. Rollover minutes accrued will be lost. Voic will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers. IMPORTANT: it will not count as a disconnection. 15

16 Tariff Update 25% OFF BUSINESS CHOICE NOW EXTENDED Extended until 30th June 2011 Vodafone is offering customers 25% discount on Choice leaders. The discounted line rentals are detailed in bold on page 17. The discounted prices will be available to new customers, and customers renewing at both mid or full term onto the Choice tariffs. It is also available to migrating customers. There is no discount available on the child tariffs - these will remain the same. 5 OFF MOBILE NOW EXTENDED New and existing customers (as part of a recommitment) can receive 5.00 off their line rental for a fantastic 24 months, providing they have got a line rental of 25 or more (published price before promotion) and sign a contract before 30th June No cash back alternative available You must connect the bolt-on at point of connection or renewal bolt-on is contractual and can not be removed Excludes 7.50 data bolt-ons Customer will be credited back the promotion on a per month basis VODAFONE DATA TRAVELLER Vodafone Data Traveller has both daily & monthly opt in s available for European handheld data roaming. Essentials customers on a price plan of 35 or more receives the monthly opt in free! 5MB data allowance with selected European Countries boosted to 25MB. Vodafone Data Traveller Data Traveller Daily Monthly Cost Daily add on charge only occurs once customer uses their phone abroad. Monthly add on charge is reoccurring but can be removed with 30 days notice. Existing pricing is 85p / MB for first 5MB, 4.25 per 5MB thereafter. Out of bundle charge is 85p / MB for first 5MB, 4.25 per 5MB thereafter. Calendar day is midnight-to-midnight UK GMT/BST time. The Data Traveller plans are only applicable to the European zone. Countries listed below in blue will receive the standard 5MB daily data roaming allowance. Countries in green are boosted to 25MB. 5MB allowance countries: Albania Andorra Bosnia & Herzegovina Bulgaria Channel Islands (Jersey, Guernsey) Croatia Cyprus Denmark (inc Faroe Islands) Estonia Finland French West Indies Gibraltar Iceland Isle of Man Latvia Liechtenstein Lithuania Luxembourg Monaco Norway Poland Slovakia Slovenia Sweden 25MB allowance countries: Austria Belgium Czech Republic France Germany Greece Hungary Ireland Italy (inc Vatican City & San Marino) Malta Netherlands Portugal (inc Madeira) Romania Spain (inc Canary Islands) Switzerland 3GB MOBILE BROADBAND AT ONLY (Usual price 12.77) PROMOTION EXTENDED This is a standalone connection and can not be bolted on to a voice tariff. Available with Vodafone Choice only when connected by 30th June The total number of MBB connections cannot exceed the number of voice plus ( 25 or above) connecting on the customer s account. MBB connections must be added to the same account as voice and . Accounts will be audited monthly to ensure compliance with the above. For further details on Vodafone Choice see page 17. VODAFONE TARIFF DOWNGRADE POLICY Reminder: You can downgrade one price point at point of upgrade/mid-term resign only. HOW TO SET-UP VODAFONE BIS To activate your Vodafone BlackBerry BIS device please visit: 16

17 VODAFONE BUSINESS CHOICE - 25% DISCOUNT ON ,000 LEADERS UNTIL 30TH JUNE 2011*** STEP 1 - Pick the minutes, texts and data Small 24 months only Large Cost per month Inclusive minutes Inclusive texts (per user including sharers) Minimum/Maximum sharers Sharers What s included as standard? Vodafone World and Vodafone Passport STEP 2 - Pick the right bundle for each sharer Shared Minutes (minutes do not roll over each month) Inclusive calls between lead/sharers (up to 60 mins) Inclusive calls to 01/02/03 UK landline numbers (up to 60 mins) fair usage 3000 minutes per user, per month Inclusive Voic Retrieval 150 inclusive texts per user Flexibility to mix & match minutes, data, and texts to suit individual employees needs Predictable and consistent monthly costs for each employee Roaming variants - Please select Vodafone World or Vodafone Passport Each sharer includes 150 texts as standard = per month (Any of the add-ons stated below will be added on to the sharer) Regular data user add-ons^ Mobile Internet 500MB* 7.50 Mobile Internet 500MB + 3GB Tethering* BIS 500MB** BIS 500MB +3GB Tethering** BES 500MB BES 500MB +3GB Tethering Windows Mobile 500MB Windows Mobile 500MB + 3GB Tethering iphone 1GB iphone 1GB + 3GB Tethering High data users add-ons^ Mobile Internet 3GB* Mobile Internet 3GB + 3GB Tethering* BIS 3GB** BIS 3GB + 3GB Tethering** BES 3GB BES 3GB + 3GB Tethering Windows Mobile 3GB Window Mobile 3GB + 3GB Tethering iphone 3GB iphone 3GB + 3GB Tethering ^The 5.00 off promotion is applicable providing they have got a line rental of 25 or more (published price before promotion). No cash back alternative available. You must connect bolt-on at point of connection or renewal. bolt-on is contractual and can not be removed - Offer available until 30th June *The 5.00 off promotion is not applicable to these tariffs. **To activate your Vodafone BlackBerry BIS device please visit: ***Please see page 16 for full details. Additional add-ons Text Max 3000 BES Express Support 5.00 per user, per month 2.50 per user, per month (can be added to BIS/BES when using BES Express) 17

18 VODAFONE BUSINESS ESSENTIALS STEP 1 Pick the minutes, texts and data 18 months 24 months Other information Cost per month Inclusive minutes Inclusive texts UK Landline minutes (starting 01, 02, 03) Inclusive calls are for the first 60 minutes only. Data and (BIS**/WWE/Android) UK only 500MB 500MB 750MB 750MB 1GB 1GB 500MB 500MB 750MB 750MB 1GB 1GB **Please note if your customer is selecting BIS as the data element of the Essential s tariff you will need to state this in the notes section on the connection spreadsheet to ensure the BIS features are activated. BIS will not work if this information is missed. Minimum sharers What s included as standard? Inclusive calls to 01/02/03 UK landline numbers (up to 60 mins) fair usage 3000 minutes Inclusive data and (BIS must be added separately) No rollover of unused minutes Vodafone Data Traveller is now included FOC with all Essential plan or more. Roaming variants - Please select Vodafone World, Vodafone Passport or Vodafone Europe If the Vodafone Europe option is selected this will cost on top of the basic line rental. Customers can make calls within the Vodafone Europe footprint and the minutes will be taken from their domestic bundle (For full list of Vodafone Europe countries please see page 27) - STEP 2 Add any extra - (Choose as many as desired) Extras for the life of the plan Unlimited standard UK texts Unlimited calls to Vodafone mobiles within the UK (up to 60 minutes per call) Include 0800, 0845 & 0870 calls to be decremented from inclusive bundle Select 1 extra for 5.00 Select 2 extras for 7.50 Select 3 extras for STEP 3 Customise with roaming and BES Express Support BES Express Support (Only applicable if you have a BlackBerry device and connection. Please note no installation included) International calls from the UK bundle Europe USA and Canada Rest of the world All costs are ex VAT per month (Equates to 6p per minute) 2.99 per month (Equates to 6p per minute) 7.49 per month (Equates to 25p per minute) Usual cost without bundle 12p (Calls are charged in second increments. Minimum call charge 3p) Usual cost without bundle 12p (Calls are charged in second increments. Minimum call charge 3p) Usual cost without bundle 50p (Calls are charged in second increments. Minimum call charge 3p) 18

19 VODAFONE BUSINESS ESSENTIALS FOR IPHONE TARIFFS STEP 1 Pick the minutes, texts and data 18 months 24 months Other information Cost per month Inclusive minutes Inclusive texts Landline minutes (starting 01, 02, 03) Inclusive iphone data 500MB 750MB 750MB 1GB 1GB 1GB 500MB 750MB 750MB 1GB 1GB 1GB 1GB additional usage for BT Openzone Wi-Fi allowance (Fair usage applies) Minimum sharers What s included as standard? Inclusive calls to 01/02/03 UK landline numbers (up to 60 mins) fair usage 3000 minutes Inclusive data and No rollover of unused minutes - Roaming variants - Please select Vodafone World, Vodafone Passport or Vodafone Europe If the Vodafone Europe option is selected this will cost on top of the basic line rental. Customers can make calls within the Vodafone Europe footprint and the minutes will be taken from their domestic bundle (For full list of Vodafone Europe countries please see page 27) Add any extra - (Choose as many as desired) Extras for the life of the plan Unlimited standard UK texts Unlimited calls to Vodafone mobiles within the UK (up to 60 minutes per call) Include 0800, 0845 & 0870 calls to be decremented from inclusive bundle Select 1 extra for 5.00 Select 2 extras for 7.50 Select 3 extras for Add and iphone Tethering Bolt-on 3GB iphone Tethering bolt-on International calls from the UK bundle Europe USA and Canada Rest of the world All costs are ex VAT per month (Equates to 6p per minute) 2.99 per month (Equates to 6p per minute) 7.49 per month (Equates to 25p per minute) Usual cost without bundle 12p (Calls are charged in second increments. Minimum call charge 3p) Usual cost without bundle 12p (Calls are charged in second increments. Minimum call charge 3p) Usual cost without bundle 50p (Calls are charged in second increments. Minimum call charge 3p) 19

20 VODAFONE BUSINESS CLARITY Users with new handset - 24 months Other information Total number of users First user fee (leader) Each additional user (sharer)* with new handset Users without new handsets - 24 months Total number of users First user fee (leader) (save per month) 24 months contract No Tariff-mixing - customers must be made aware up front that in order to take Vodafone Clarity they must opt to do this for all of their voice connections. * Customers can have a mixture of hardware (new handset) and non hardware (no handset. SIM only) price plans. Each type of price plan (I.e. hardware or non-hardware) must be in a separate group, each with a leader. All leaders have a 24 month commitment period. Non-hardware sharer connections are on 30-day rolling contracts. Each additional user (sharer)* Hardware excluded (save per month) 30 day rolling contract What s included as standard? Fair usage policy Inclusive Features: Unlimited UK Landline calls (01,02 & 03) - Inclusive calls for first 60 minutes Unlimited UK mobile calls including cross-net calls Unlimited UK text messaging to all UK networks - Per user, per month All calls to UK voic One fixed monthly cost Internet from 5.00 (BES 16.00) Vodafone Clarity will have a Fair Usage Policy of 3,000 minutes and/or 3,000 texts per user per month. Customers will only have to break one of these limits to be in breach of Fair Usage. add-ons BlackBerry BES 500MB BlackBerry BES 5GB BlackBerry BIS 500MB BlackBerry BIS 5GB Mobile Internet 500MB Mobile Internet 5GB ALSO AVAILABLE FOR NEW CUSTOMERS WITH OVER 50 HANDSETS For new customers to Vodafone, they will now accept customers of any size, with immediate effect. These accounts would need to be provisioned in billing with multiple groups. The physical billing limitation for the price plan is 70 connections. As an example therefore, a customer with 156 handsets would need to be provisioned as follows: Group 1 Group 2 Group 3 1x leader 1x 6-20 leader 1x leader 69x sharers 69x sharers 15x 6-20 sharers This applies to both hardware and non-hardware options. For existing customers, it is vital that you adhere to the migration policy, however Vodafone are working on a formal process to access existing customers of more than 50 handsets and will confirm when available. 20

21 VODAFONE CALLER PLUS BUSINESS TARIFFS Company Caller Plus Commercial Caller Plus Caller Plus Other information Term 12 months 24 months 12 months 24 months 12 months 24 months - Cost per month Cost per month (25% discount) (25% discount) (26% discount) 8.49 (26% discount) 9.00 (25% discount) 7.65 (25% discount) - Minimum/maximum users What s included as standard? All Caller plus plans include: FOC International call saver FOC Vodafone Passport (this must be activated) Company Caller Plus An unlimited number of calls at no extra charge to: o Other mobiles in your company on the same plan o Up to ten of your office landlines o Up to 60 mins per call: 8p per min after that Vodafone Office 2 Mobile Basic cheap calls from your company landlines to mobiles Cheaper calls to: o Other mobiles in your company on the same plan o Up to ten of your office landlines Vodafone Office 2 Mobile Basic cheap calls from your company landlines to mobiles Low monthly commitment - Add a data bolt on BlackBerry BES 500MB BlackBerry BES 5GB BlackBerry BIS 500MB BlackBerry BIS 5GB BlackBerry BES Express - Must be added on to BIS Mobile Internet - 500MB Mobile Internet - 5GB Windows Mobile - 500MB Windows Mobile - 5GB Vodafone Plus - 500MB Vodafone Plus - 5GB Group Mobile Internet add-ons Mobile Internet Mobile Internet Mobile Internet Mobile Internet Mobile Internet Mobile Internet Mobile Internet

22 VODAFONE BUSINESS CHOICE OUT OF BUNDLE RATES VODAFONE BUSINESS CLARITY OUT OF BUNDLE RATES Out of bundle rates Cost per minute Out of bundle rates Cost Minimum charge Minimum call charge Calls to other Vodafone mobiles Calls to other mobile networks Calls to landlines (01,02,03. Calls greater than 60 minutes) UK SMS Picture messages Video messages Postcard messages Video calls to Vodafone mobiles Video calls to other networks International calls Data/ out of bundle charges Connections without a data bundle Out of bundle for standard 500MB data *Please note these are charged per kilobyte 3p per minute 10p per minute 30p per minute 10p per minute 10p per text 30.6p per message 51p per message 30.6p per message 29.7p per minute 46.8p per minute Europe 12p - USA and Canada 12p - Rest of the world 50p 4.25 per 500MB* 1.50 per MB* 0.60 per MB Landlines (01, 02 and 03), Vodafone UK Mobiles, Other standard UK mobile networks, Voic and Vodafone Mail 10ppm Vodafone UK fixed lines, Voic call return calls (landline and mobile) 10ppm 0p 0800/0845/ ppm 3p Vodafone directory enquiries ( ) Call diverts Standard UK SMS 59.6ppm for 1st minute then 29.3ppm 10ppm MMS Long text 12.8p MMS - Picture 30.6p MMS - Video MMS - Postcard 30.6p 51p As per number diverted to Videos calls on-net 29.7ppm 4.2p Video calls PSTN, off-net, OLO and all international and roaming 46.8ppm 4.2p Internet and WAP data (no bundle) in UK 1.50 per MB n/a Roaming data (no bundle) Please see Vodafone World rates Circuit switched data calls Same as voice 4.2p Out of bundle for standard 500MB data 0.60 per MB - 0p 59.6p n/a VODAFONE BUSINESS ESSENTIALS OUT OF BUNDLE RATES VODAFONE BUSINESS CALLER PLUS OUT OF BUNDLE RATES Out of bundle rates Cost per minute Out of bundle rates Cost per minute Minimum call charge 3p Calls to other Vodafone mobiles 8ppm Calls to other Vodafone mobiles 12.7p Calls to other networks 29.7p Calls to other networks National numbers 25ppm 8ppm Calls to landlines (01,02,03) 12.7p 08 numbers 17p Voic 12.7p UK SMS 10.2p MMS - Video MMS - Postcard 30.6p Unlimited SMS Unlimited on-net calls 51p No out of bundle charge an no fair use 60 minutes call limit on each 0800, 0845, 0875 calls from bundle Out of bundle charge 17p 3000 landline minutes Out of bundle charge 12p Data/ in the UK Out of bundle for standard 500MB data Out of bundle 4.25 per 500MB 60p per MB Intra-company calls to mobiles and landlines Calls to landlines (01,02,03) Voic UK SMS MMS - Video Free on Company Caller Plus (10 landlines only, contact your Development Manager for further details); 4.5ppm with Commercial Caller Plus and 8ppm with Caller Plus. 12.7p 8ppm MMS - Postcard 30.6p Picture Messages 30.6p Out of bundle for standard 500MB data Data/ in the UK Roaming calls 10p 51p 60p per MB Out of bundle 4.25 per 500MB See Vodafone World rates 22

23 VODAFONE MOBILE BROADBAND Tariffs Term Inclusive data* Monthly cost Out of bundle rate BES EXPRESS SUPPORT Mobile Broadband Flex 24 months 5GB fair usage 5.00 per day plus 2 days free** 2.00 per calender day^ Mobile Broadband 3GB 18/24 months 3GB per GB Mobile Broadband Small 12/18/24 months 5GB and 200 texts per GB Mobile Broadband Euro Travel 12/18/24 months 5GB and 200MB European roaming per GB Mobile Broadband Travel 12/18/24 months 5GB and 200MB Worldwide roaming per GB Mobile Broadband 10GB 12 months 10GB fair usage per GB Mobile Broadband 20GB 12 months 20GB fair usage per GB *Subject to a fair usage policy. **Days do not rollover. ^Customer cannot spend over a month Europe: 8.50 per day (GMT midnight - midnight with 50MB allowance) Rest of the world: per day (GMT midnight - midnight with 50MB allowance) Each additional usage over 50MB within a day will incur a further 8.50/ charge. Bundled data does not rollover. Vodafone understand that implementing BES Express is not as easy as downloading it from the BlackBerry website. To help you deliver the best customer experience Vodafone have created a support service at an additional charge of 2.50 a month on top of BIS. This service will provide: 24 x 7 Technical support by ETS (Data Helpdesk) Software support Microsoft Exchange & RIM certified specialists Direct line into RIM 90% of issues resolved within 2 days Service upgrades available BES Express Support is added to a customer s tariff by adding a BIS bolt-on AND the 2.50 BES Express bolt-on. Important: Should you download the BES Express software for your customers and NOT connect them to the BES Express bolt-on (i.e just connect them to BIS), Vodafone will NOT support your customer should they experience difficulties with the software. As such, be sure to add the 2.50 BES Express bolt-on if you use the BES Express Software. Other BlackBerry support packages are available; please speak to your Development Manager for details. VODAFONE DATA TRAVELLER Vodafone have launched a new Data Traveller bolt-on. Daily & monthly opt in s available for European handheld data roaming Essentials customers on a price plan of 35 or more receives the monthly opt in free! 5MB data allowance with selected European Countries boosted to 25MB Data Traveller Daily Monthly Cost Daily add on charge only occurs once customer uses their phone abroad Monthly add on charge is reoccurring but can be removed with 30 days notice Existing pricing is 85p / MB for first 5MB, 4.25 per 5MB thereafter Out of bundle charge is 85p / MB for first 5MB, 4.25 per 5MB thereafter Calendar day is midnight-to-midnight UK GMT/BST time. The Data Traveller plans are only applicable to the European zone. Countries listed below in blue will receive the standard 5MB daily data roaming allowance. Countries in green are boosted to 25MB. 5MB allowance countries: Albania Andorra Bosnia & Herzegovina Bulgaria Channel Islands (Jersey, Guernsey) Croatia Cyprus Denmark (inc Faroe Islands) Estonia Finland French West Indies Gibraltar Iceland Isle of Man Latvia Liechtenstein Lithuania Luxembourg Monaco Norway Poland Slovakia Slovenia Sweden 25MB allowance countries: Austria Belgium Czech Republic France Germany Greece Hungary Ireland Italy (inc Vatican City & San Marino) Malta Netherlands Portugal (inc Madeira) Romania Spain (inc Canary Islands) Switzerland BlackBerry Licences BES Licensing (CAL s) VODAFONE ROAMING DATA BUNDLES - RESPOND TO S WHEN ABROAD Roaming (Can only be added to a data bolt-on) 10MB 50MB 200MB Cost Once added to the contract the bundles will remain for the duration of the contract. INTERNATIONAL VOICE BUNDLES - CHEAPER INTERNATIONAL CALLS FROM THE UK TO: Zone Monthly Cost Cost per minute Price Full BES 1 user Full BES 5 user Full BES 10 user Small BES 1 user Small BES 5 user International Voice Calls without bundle added (Minimum call charge of 3p) Europe p 12p USA/Canada p 12p Rest of the world p 50p If you require discount calls for all regions each bundle must be added individually to each user/handset. 23

24 VODAFONE ROAMING VOICE BUNDLES - FOR TARIFFS THAT DON T INCLUDE/HAVE VODAFONE PASSPORT Roaming bundles Minutes Monthly cost Countries Applicable tariffs Europe Europe Europe Europe and USA (inc Canada) Europe and USA (inc Canada) Europe and USA (inc Canada) Global (including above) Global (including above) Global (including above) Vodafone Roaming Voice Bundles Footprint: Europe: Republic of Ireland, Isle of man, Channel Islands, Austria, Belgium, Canary islands, Cyprus, Denmark, Finland, France, Germany, Greece, Italy, Luxembourg, Madeira, The Netherlands, Portugal, San Marino, Spain, Sweden, Andorra, Gibraltar, Iceland, Liechtenstein, Monaco, Norway, Switzerland, Vatican City, Bulgaria, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Albania, Bosnia, Croatia, Faroes. Europe & N. America: Europe as above, USA & Canada. World: Europe, N. America, Australia, New Zealand, South Africa, Singapore, Taiwan, Thailand, China, Egypt, Fiji, Japan, Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates, and all other countries listed above. Current plans Vodafone Choice Vodafone Essentials Vodafone Clarity Vodafone Total Your Plan for Small Your Plan for Consumer Legacy plans Sharetime Sharetime Plus Caller and Caller Plus Small Anytime (Best for Talk/Text) Terms & Conditions Applicable with all tariffs that do not have Vodafone Passport and must be added at handset level to new or upgrading customers from April 1st. 30-Day Rolling Contract Customers must opt-out to stop the rolling contract. Can be added at any point in the month (begin at date of issue and last 30 days). If added mid-contract, it will be classed as a downward tariff migration. Only one Bundle per 30 days, bundle can not be changed mid-term. Vodafone Roaming Voice Bundles only apply to voice calls made or received outside of the UK. Not available to customers whose tariff includes Vodafone Passport Out of bundle minutes charged at customer s roaming costs as per their tariff and are charged in 30 second increments with a minimum call charge equivalent to one minute Charges vary depending on country and roam network. Additional charges may apply. Minutes do not roll over and can not be shared across other users. Bundles do not include SMS, MMS or Data, are nontransferable and cannot be combined. International default charges if the customer is not on any of the above - Europe = 100p per minute, Rest of the world = 150p per minute. VODAFONE EUROPE Customers can take their existing domestic voice tariff with them to Europe for just Vodafone Europe can be added 48 hours before the customer leaves. This flexible and cost effective proposition allows domestic bundles to be used across the existing 12 countries in the Vodafone Europe Footprint* WHO IS IT FOR? High usage roamers and customers who don t want to be tied to a contract No minimum charge, no contract just opt in for 30 days and roll All Enterprise Voice Price Plans (5GB price plan required for data) New and Existing Customers HOW WILL IT WORK? Vodafone Europe works differently against certain price plans. Outlined below are the differences: If you re calling Germany from Spain, you ll pay just 5p a minute with Vodafone Europe. This is the same for calls within a country, further more texts are just 5p. When you call back to the UK from any one of the Vodafone Europe countries you will also be charged 5p a minute and a text will be at your domestic rate. When you arrive back to the UK and make a call or text to any Vodafone Europe country you will also receive these rates. Vodafone Europe is applicable with all tariffs that do not have Vodafone Passport. Must be added at handset level to new or upgrading customers from 1st July. Bundles do not include MMS or Data, are nontransferable and cannot be combined APPLICABLE TARIFFS: Your Plan for Small ** Essential** Vodafone Total Caller Plus Plans Vodafone Clarity Sharetime Plus Sharetime Choice Pay 20 a month and benefit from 5ppm and 5p text in 12 European countries (please see below) Free to receive calls within the Vodafone Europe footprint and billing will be per second Texts from the 12 European countries back to the UK will be at the customer domestic rate UK to UK calls and text will be at the customer domestic rate. International calls are 5ppm **YOUR PLAN FOR SMALL BUSINESS AND BUSINESS ESSENTIAL If your customer is on Your Plan for Small or Essential they will pay 20 a month for Vodafone Europe and their usage will come off their bundle. Where can you use Vodafone Europe - Vodafone Europe Footprint? Czech Republic, Germany, Greece, Hungary, Republic of Ireland, Italy, Malta, Netherlands, Portugal,Romania, Spain, UK and SFR network in France Vodafone World Rates will apply to all other destinations The Vodafone Europe terms and conditions are available on request from the Marketing Department. Customer must opt out to stop the rolling contract. 24

25 VODAFONE WORLD ROAMING AND INTERNATIONAL RATES - STANDARD RATES ACROSS ALL TARIFFS IF NO ROAMING BUNDLES ARE ADDED/INCLUDED VOICE ROAMING RATES - BASIC CHARGES A CUSTOMER PAYS WHEN ABROAD Voice roaming rates Make a call PPM Receive a call PPM Out of country calling Unitisation Minimum call charge when receiving a call Europe 33p 12.7p 33p p USA/Canada 90p 75p p Rest of the world p STANDARD DATA ROAMING CHARGES VODAFONE WORLD COUNTRIES Handheld charging Europe Rest of the world Europe Mobile Internet Up to first 5MB 0.85 per MB 3.00 per MB Albania Faroes Islands Lithuania Slovenia Mobile Mobile Applications Every 5MB thereafter Andorra Finland Luxembourg Spain (including Canary Islands) Austria France Malta Sweden Laptop charging Europe Rest of the world Belgium Germany Monaco Switzerland Bosnia Herzegovina Greece Netherlands Vatican City Mobile Broadband Up to first 50MB 8.50 Up to Mobile Broadband Every 50MB thereafter The countries in each zone may change so please check before you travel. TEXTS EU SMS Rates Bulgaria Guernsey Poland - Croatia Hungary Portugal (including Maderia) - Cyprus Isle of Man Republic of Ireland - Czech Republic Italy Romania - Denmark Jersey San Marino - Estonia Latvia Slovakia - EEA countries and French overseas departments Cost per SMS 9.3p per text Gibraltar Iceland Liechtenstein Norway EU DATA ROAMING CAP From the 1st March 2010 all customers had the right to opt in to a spending cap for Data use in the European Union as part of a new regulatory requirement. The spend limit stipulated by the European Union legislation is 40 Euros which equates to 43. All Vodafone customers have a monthly data roaming spend cap of 34 (excluding VAT), to help prevent overspending while abroad. Vodafone will send you free text alerts when you are 80% and 100% through your monthly spend cap. Once you reach the cap limit an automatic data roaming bar will be applied, and you will not be able to use any more data abroad for the remainder of your monthly billing cycle. The cap applies to data roaming in Europe Zone 1 only - you can continue to data roam in Zone 2 without a cap. ipad users also have a monthly spend cap of 34. However, as ipad is unable to receive text alerts, it will be capped without advance notice unless you opt out. Vodafone are working on an solution specifically for ipad customers, which will be available this autumn. It s easy to opt out of the cap. Just text STOP to (business customers will need to speak to their administrator) or call Customer Services. Guadeloupe Martinique Asia Pacific Reunion and Republic of Guinea Australia Singapore Taiwan Thailand New Zealand South Africa - - North America USA Canada - - Rest of the World Bahrain China Egypt Fiji Japan Kuwait Oman Saudi Arabia - United Arab Emirates All other countries

26 VODAFONE PASSPORT Passport: A simple international price plan for Vodafone customers Each time a customer makes a call from the most popular European destinations whether back to the UK or within the country they re in, they pay a standard connection charge of 64p per call and the rest of the call is charged at their published domestic rate. There s no need to worry about preferred networks and they can even use inclusive minutes from their bundle. For receiving calls it s just as simple. Customers pay a 64p connection charge for each call answered within Europe and 75p for the rest of the world then all calls come out of inclusive minutes. After which pay standard home rate so now customers can leave their phone on when they travel for business without the fear that goes with it. Vodafone Passport is completely free to activate on any network, in any of the Vodafone Passport countries listed on any Vodafone business price plan. To activate, customers just call 5555 from their Vodafone mobile at least 24 hours before leaving the country. Applicable tariffs Current: Essential Choice Legacy: Vodafone Total Sharetime Sharetime Plus Caller price plans Caller Plus price plans Small price plans and Anytime Your plan for Small Vodafone Total Your Plan for Consumer Vodafone Passport Countries Albania Gibraltar Netherlands Andorra Germany New Zealand Australia Greece Norway Austria Guernsey Poland Belgium Hungary Portugal (including Maderia) Bosnia & Herzegovina Iceland Republic of Ireland Bulgaria Isle of Man Romania Croatia Italy San Marino Cyprus Jersey Slovakia Czech Republic Latvia Slovenia Denmark Liechtenstein Spain (including Canary Islands) Estonia Lithuania Sweden Faroes Islands Luxemburg Switzerland Finland Malta Vatican City France Monaco - Please note Japan is no longer included Before jetting off 1. Customers need to check whether their mobile device is compatible with the local network. They can go to 2. Ensure the mobile device isn t barred from use abroad. 3. To allow customers to pick up their voic messages abroad, they ll need to personalise the security code which is automatically activated whenever overseas. They can just call 121 from their Vodafone mobile and follow the instructions. 26

27 FULL LIST OF VODAFONE ROAMING COUNTRIES Europe Rest of the world Albania Austria Belgium Bosnia & Herzegovina Bulgaria Channel Islands Croatia Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Latvia Liechtenstein Lithuania Luxembourg Malta Monaco Netherlands Norway Poland Portugal Romania Solvak Republic Slovenia Spain Sweden Switzerland Turkey Afghanistan Columbia Japan Namibia St Vincent Algeria Dem. Reb. Of Congo Jordan New Zealand Taiwan Anguilla Dominica Kazakhstan Nigeria Tajikistan Antigua Ecuador Bahrain Oman Tanzania Argentina Egypt Kenya Pakistan Thailand Armenia El Salvador Korea Panama Tunisia Australia Fiji Kuwait Peru Turks & Caicos Azerbaijan French West Indies Lebanon Philippines UAE (Dubai) Bahamas Gabon Macau Qatar Uganda Bahrain Georgia Macedonia Russia Uruguay Bangladesh Ghana Madagascar Rwanda USA Barbados Grenada Malaysia Saudi Arabia Uzbekistan Belarus Guatemala Maldives Senegal Vietnam Bermuda Guyana Mauritius Seychelles - Brazil Hong Kong Mexico Serbia - British Virgin Islands India Moldova Singapore - Canada Indonesia Montenegro South Africa - Ireland - Isle of Man - Italy - Cambodia Israel Montserrat Sri Lanka - Cayman Islands Ivory Coast Morocco St Kitts - China Jamaica Mozambique St Lucia 27

28 BLACKBERRY TARIFF REFRESH MOBILE BROADBAND REFRESH CHANGES TO NUMBERS WITH PREFIX Tariff Update Effective from 6th June 2011 Orange has simplified its BlackBerry tariff portfolio that addresses the needs of Small, Medium and Corporate segments. The 6.38 tariffs have been removed and replaced with two new plans: BlackBerry Lite at offers 500MB of data BlackBerry Standard at offers 750MB + unlimited Wi-Fi Legacy customers can take these two new BlackBerry plans. Orange has also reduced the cost of BES to and increased the inclusive allowance to 750MB + Wi-Fi. This tariff also comes with inclusive support. For BlackBerry Lite and BlackBerry Standard a support option for 2.50 a month is available. BES and BES Express users can also add a roaming bundle of 75MB of data for a month. Current BES 20 and 28 tariffs have been maintained for those who still push the high end priced BES. Further details on the new plans can be found on page 34. TETHERING BUNDLES From 4th April 2011 there is a new range of tethering bundles available for customers which can be added to voice tariffs, enabling tethering via a handset or to support data requirement for hosted . Choices range from 30-day to 24 month commitments with 500MB, 1GB, 3GB and 10GB plans available. Also available are annual bundles which will work for one calendar year and are ideal for sporadic or light tethering. Orange has refreshed its Mobile broadband plans from 4th April With a range of tenure from 30 days to 24 months and 1GB, 3GB and 10GB options, business customers will have a clear choice in Mobile Broadband pricing. See page 34 for the new Mobile broadband plans. ORANGE PRICE CHANGES Effective from 1st March, Orange has made some changes to simplify charges for International Direct Dial calls (calls from the UK to countries abroad) and charges for calls to premium rate numbers beginning with 09 prefix. These changes impact all existing customers who make IDD calls or call 09 numbers. CALLS TO PREMIUM RATE NUMBERS (09 PREFIX) Orange has simplified the charges for calls made to numbers beginning with 09. All calls are now charged at one of two standard rates either 1 per minute /call or 2 per minute / call. On 09 numbers. For full details of the charge for each 09 prefix please see CUSTOMER COMMUNICATIONS Customers impacted by these changes (i.e. have made IDD or 09 calls ) received an SMS with link to WAP page during the last 2 weeks of January to advise of these changes. IDD and 09 numbers are classed as Orange Additional Services, which are optional services provided by Orange. Any increase in price in relation to these services would only allow you to terminate that Orange Additional Service, via Orange Customer Services directly - Any increase in price associated solely with an Orange Additional Service would not allow you to terminate your contract in its entirety and leave the network. Orange Additional Services can be cancelled/removed from your account and Orange would process this for you on request. See page 33 for IDD call rates. Effective immediately Orange have made changes to the way in which they rate calls to numbers beginning with the prefix , , Calls to these prefixes will no longer be deducted from a customers inclusive minute allowance and instead will be charged at 20.04p per minute. If you have any queries in regards to the above please contact our Orange Specialist. DISCOUNT ON LEADER LINE RENTAL When resigning Small customers who are on a Sense, Solo, iphone and SIM Only (12 month contract plans only) and Everywhere tariffs you can now choose to offer a 5% discount on the cost of the customers line rental to help you secure the resign of your customer. The 5% discount is not a mandatory offer so partners can choose to offer this to their customers at their own discretion. Please note that the request for the discount to be applied should be made at point of resign and no later. When offering this discount to customers on a Sense plan, please note that the 5% discount applies to lead handsets only on a talkshare and where customers have chosen to take the Sense discount range of plans then the 5% discount will be taken off the original leader price point, in essence offering a 15% discount against original cost. No discount will be applied to sharer fees. Full terms and conditions apply - please see update 131 for further details. ORANGE DOWNGRADE POLICY You can downgrade one price point only at mid point of the contract term i.e. 6/9/12 months for 12/18/24 month contracts. See page 35 for full details on the tethering bundles. 28

29 ORANGE BUSINESS SENSE STEP 1 Choose your tariff - 18/24/36 months Sense 500 Sense 750 Sense 1000 Sense 1500 Sense 2000 Sense 3000 Sense 4000 Sense 5000 Sense 7000 Sense Sense Sense Sense Sense Sense Sense Cost per month Inclusive minutes Minimum sharers Sharers What s included as standard? Other information STEP 2 Choose your unlimited calls - 24 and 36 months only STEP 3 Choose your inclusive flexible extra (One per account only - to share across the group) 24 and 36 months only Unlimited calls and texts between all sharers Free answer phone 24 hour replacement service for faulty phones Free itemised billing No minimum call charge UK based customer service Unlimited number of Sharers No maximum number of users 12 month contracts will receive 20% less minutes for the same price Core plan is 18 month with no free of charge/inclusive benefits 36 month plans will receive a 10% discount on leaders and sharers No rollover for unused minutes and texts Unlimited landline calls OR Unlimited Orange to Orange calls (Once the option has been selected this can not be changed during the duration of the contract) Text messages to share across the account International calling - 30% discount on all international calling made from the UK Calling while abroad - Discount on all roaming calls made whilst abroad (level of discount varies, depending on country) Discount - 10% off leader fee (not applicable to sharers) If the customer is taking a 36 month plan they will automatically receive a 10% discount off the leader and sharers, so therefore if they opt for this as a flexible extra they will receive a 20% discount for the lead handset only. Don t worry if your needs change, you can swap your benefits from month to month (2 days notice before the billing date must be given) STEP 4 - Choose anything else (Maximum of one per number) Calling and texting Mobile and internet browsing Unlimited Orange to Orange calls 6.50 per user (fair usage policy of 3000 minutes per user, per month) BlackBerry Lite (BIS/BES Express) 5.00 per user 500MB data Unlimited landline calls 6.50 per user (fair usage policy of 3000 minutes per user, per month) BlackBerry Standard (BIS/BES Express) 7.50 per user 750MB data + unlimited Wi-Fi (750MB FUP) Unlimited texts 6.50 per user (fair usage policy of 3000 minutes per user, per month) BlackBerry Enterprise (BES) per user 750MB data + unlimited Wi-Fi (750MB FUP) Inclusive support Discount on all international calling made from the UK 6.50 per user Microsoft Mail 4.25 per user Unlimited and 500MB mobile browsing Discount on all roaming calls made whilst abroad (Levels of discount varies, depending on country) 6.50 per user Mobile Mail/Nokia iphone add-on 6.38 per user Unlimited and 500MB of mobile browsing 8.00 per user, per month Unlimited Orange data and Unlimited Wi-Fi usage (750MB FUP) Tethering (currently available on iphones and Android 2.2+) 1GB* 3GB* 10GB* 30 day (rolling) month month Annual^ All unlimited bundles are subject to a fair usage policy. To activate and set-up your BlackBerry BIS please visit: *Usage beyond tethering allowances will be charged at 4p per MB. ^Annual bundles will work for one calendar year, ideal for sporadic or light tethering and can be applied where the customer has 12 months or more left of their voice contract. HOW TO SET-UP ORANGE BIS To activate your Orange BlackBerry BIS device please visit: 29

30 ORANGE BUSINESS SOLO STEP 1 - Choose your unlimited benefit Unlimited landlines calls OR Unlimited Orange to Orange calls Unlimited plans have fair usage policy (FUP) of 5000 minutes and 3000 texts (Once the option has been selected this can not be changed during the duration of the contract) 18 months 24 months STEP 2 - Choose your tariff Solo Solo Solo Solo Solo Solo Solo Solo Solo Solo Solo Solo Cost per month Inclusive minutes Unlimited Unlimited Inclusive texts Unlimited Unlimited Inclusive (includes BlackBerry BIS/BES Express) (internet based services) 50MB 50MB 50MB 50MB 50MB 50MB 50MB 50MB 50MB 50MB 50MB 50MB BT Openzone Wi-Fi Unlimited (subject to 750MB fair use policy) Unlimited (subject to 750MB fair use policy) All Solo plans include: Free answer phone Free online itemised billing Conference calling What s included as standard? Everyphone Video calling (device dependent) No minimum call charge UK based customer service 24 hour replacement service for faulty phones** No rollover of unused minutes and texts STEP 3 Choose your inclusive flexible extra Mobile Browsing - 750MB mobile Internet browsing Unlimited Text - Unlimited texts messages (FUP 3000 texts) International calling - 30% discount on all international calling made from the UK* Calling while abroad - Discount on all roaming calls made whilst abroad (level of discount varies, depending on country) Don t worry if your needs change, you can swap your benefits from month to month (2 days notice before the billing date must be given) STEP 4 - Choose anything else (Maximum of one per number) Calling and texting Mobile and internet browsing Unlimited Orange to Orange calls 6.50 per user (fair usage policy of 3000 minutes per user, per month) Mobile browsing 6.50 per user 750MB (data OOB 80p/MB) Unlimited landline calls 6.50 per user (fair usage policy of 3000 minutes per user, per month) BlackBerry Light (BIS/BES Express) 5.00 per user 500MB data Unlimited texts 6.50 per user (fair usage policy of 3000 minutes per user, per month) BlackBerry Standard (BIS/BES Express) 7.50 per user 750MB data + unlimited Wi-Fi (750MB FUP) Discount on all international calling made from the UK 6.50 per user Microsoft Mail 4.25 per user Unlimited and 500MB mobile browsing Discount on all roaming calls made whilst abroad (Levels of discount varies, depending on country) 6.50 per user Mobile Mail/Nokia per user Unlimited and 500MB of mobile browsing Tethering (currently available on iphones and Android 2.2+) 1GB* 3GB* 10GB* 30 day (rolling) month month Annual^ All unlimited bundles are subject to a fair usage policy. To activate and set-up your BlackBerry BIS please visit: A maximum of 10 Solo tariffs per account. *Usage beyond tethering allowances will be charged at 4p per MB. ^Annual bundles will work for one calendar year, ideal for sporadic or light tethering and can be applied where the customer has 12 months or more left of their voice contract. **Please be aware that the replacement of iphone s is carried out by Apple and that they endeavour to dispatch replacements within 24 hours. A credit card or visa debit card is required for holding deposit that is refunded when the faulty device is returned and checked. 30

31 ORANGE BUSINESS SIM ONLY STEP 2 - Choose your unlimited benefit Unlimited landlines calls OR Unlimited Orange to Orange calls Unlimited plans have fair usage policy (FUP) of 5000 minutes and 3000 texts (Once the option has been selected this can not be changed during the duration of the contract) 30-day rolling contracts 12 months STEP 1 - Choose your tariff SIM only SIM only SIM only SIM only SIM only SIM only SIM only SIM only SIM only SIM only SIM only SIM only SIM only SIM only Cost per month Inclusive minutes Inclusive texts Inclusive (includes BlackBerry BIS/BES Express) (internet based services) 50MB 50MB 50MB 50MB 50MB 50MB 50MB 50MB 50MB 50MB 50MB 50MB 50MB 50MB BT Openzone Wi-Fi Unlimited (subject to 750MB fair use policy) Unlimited (subject to 750MB fair use policy) All SIM only plans include: Free answer phone Free online itemised billing Conference calling What s included as standard? Everyphone Video calling (device dependent) No minimum call charge UK based customer service No rollover of unused minutes and texts STEP 3 - Choose your inclusive flexible extra Mobile Browsing - 750MB mobile Internet browsing Unlimited Text - Unlimited texts messages (FUP 3000 texts) International calling - 30% discount on all international calling made from the UK* Calling while abroad - Discount on all roaming calls made whilst abroad (level of discount varies, depending on country) Don t worry if your needs change, you can swap your benefits from month to month (2 days notice before the billing date must be given) STEP 4 - Choose anything else (Maximum of one per number) Calling and texting Mobile and internet browsing Unlimited Orange to Orange calls 6.50 per user (fair usage policy of 3000 minutes per user, per month) Mobile browsing 6.50 per user 750MB (data OOB 80p/MB) Unlimited landline calls 6.50 per user (fair usage policy of 3000 minutes per user, per month) BlackBerry Light (BIS/BES Express) 5.00 per user 500MB data Unlimited texts 6.50 per user (fair usage policy of 3000 minutes per user, per month) BlackBerry Standard (BIS/BES Express) 7.50 per user 750MB data + unlimited Wi-Fi (750MB FUP) Discount on all international calling made from the UK 6.50 per user Microsoft Mail 4.25 per user Unlimited and 500MB mobile browsing Discount on all roaming calls made whilst abroad (Levels of discount varies, depending on country) Tethering (currently available on iphones and Android 2.2+) 6.50 per user Mobile Mail/Nokia per user Unlimited and 500MB of mobile browsing 1GB* 3GB* 10GB* 30 day (rolling) month month Annual^ All unlimited bundles are subject to a fair usage policy. To activate and set-up your BlackBerry BIS please visit: A maximum of 10 Solo tariffs per account. *Usage beyond tethering allowances will be charged at 4p per MB. ^Annual bundles will work for one calendar year, ideal for sporadic or light tethering and can be applied where the customer has 12 months or more left of their voice contract. 31

32 IPHONE ROAMING BUNDLES ORANGE CARE FOR IPHONES Roaming add-on Term Cost What s included Handset insurance Cost What does it cover? iphone Europe (Zones 1 and 2) iphone World 12 month day rolling month day rolling MB Europe Data 50MB World Data Cost per month *This is only covered when supplied with phone and the handset has been lost or stolen IPAD TARIFFS Handset, Battery, Charger, SIM and Memory card* In addition to data roaming bundles, customers who opt to take the calling while abroad flexible or chargeable extra will receive the following discounts on their calls while roaming: Tariff UK use only Allowance Cost Other information Discounts on voice roaming rates for global travellers No cap on the volume of calls to which these discounts apply Discounts will vary depending on the zones (see below) Billing is per second IPHONE ROAMING CHARGES The pricing by zone is: Standard Orange pricing Orange business zone Other Europe USA and Canada Asia and Pacific Middle east Rest of world Make calls* 33p 75p 85p 75p Receive calls 16p 50p 50p 50p 75p 85p Orange business Make calls* 25p 70p 60p 55p ipad Daily 200MB valid for one day 2.00 ipad Weekly 1GB valid for 7 days 7.50 ipad Monthly 15 ipad Monthly 25 ipad 24 Month 3GB and unlimited BT Openzone WIFI (750MB fair usage) 10GB and unlimited BT Openzone WIFI (750MB fair usage) 2GB and unlimited BT Openzone WIFI (750MB fair usage) per month per month per month An ipad not included with Orange ipad plan. Monthly plans subject to a minimum 1-month contract. ipad plan 1-month contracts: UK usage costs 5p per MB. Roaming costs 3 per MB in Europe and 6.46 in the rest of the world. Roaming is dependent on the capability of the device. WIFI: unlimited use of BT Openzone hotspots in the UK subject to fair usage policy. Other terms apply: see orange.co.uk/terms. ipads abroad - please note due to ipads being unable to receive text messages, you will need to opt out of the EU Cap at point of connection in order to use abroad. The network will not credit any roaming charges, therefore we advise not to use the ipad abroad. World traveller Receive calls 15p 25p 45p 50p 70p 75p * Make refers to calls either back to the UK or within the country your in. Zones Zone Receiving calls Making calls in country Making calls back to the UK Calling countries in zones 1 and 2 Calling countries in zones 3-7 Ireland and channel islands 1-1p (6%) -5p (17%) -8p (24%) -8p (24%) -10p (15%) Orange business zone 2-1p (6%) -8p (24%) -8p (24%) -8p (24%) -30p (35%) Other Europe 3-25p (50%) -5p (7%) -5p (7%) - - Asia Pacific and South Africa p (27%) -20p (27%) - - USA and Canada 5-5p (10%) -25p (29%) -25p (29p) - - Middle east 6 Rest of world 7-5p (7%) -10p (12%) For a full list of countries in each zone, please refer to 32

33 OUT OF BUNDLE RATES, IDD CALL RATES AND BES LICENSING COSTS SOLO/SIM ONLY OUT OF BUNDLE RATES BUSINESS SENSE OUT OF BUNDLE RATES Out of bundle charges Price per minute Out of bundle charges Price per minute Calls to Orange phones 10p Calls to Orange phones 10p Answer phone 10p (free on and plans) Answer phone Free Landlines (01,02,03) 10p Landlines (01,02,03) 10p Text 10p Text 10p Other UK mobiles 30p Other UK mobiles 30p Itemised billing 1.32 per month Itemised billing Free Calls to charity helplines Free. Visit orange.co.uk/charity for more information Calls to charity helplines Free. Visit orange.co.uk/charity for more information Calls to 0800, 0500, p Calls to 0845, p Calls to 0844 followed by p Calls to 0844 followed by 428, 462 or p Calls to all other 0844 numbers 10.21p Calls to 0871, 0872, p Call forwarding services 63.83p Calls to numbers starting p Calls to 0800, 0500, p Calls to 0845, p Calls to 0844 followed by p Calls to 0844 followed by 428, 462 or p Calls to all other 0844 numbers 10.21p Calls to 0871, 0872, p Call forwarding services 63.83p Call forwarding services to numbers beginning p Calls to numbers starting p IDD CALL RATES Zone Standard rate Cost with Call Abroad discount % Discount with Call Abroad bundle Ireland 30p 15p 50% Orange Zone 60p 18p 70% Europe 1 60p 20p 67% Europe 2 60p 25p 58% USA/Canada 40p 12p 70% ROW 1 120p 75p 38% ROW 2 120p 80p 33% Australia 60p 28p 53% The Call Abroad Discount gives customers savings of up to 70% off the standard IDD rates for a monthly fee of just Satellite calls UK GPRS 2.55 per MB BlackBerry Licences BES Licensing (CAL s) Price Full BES 1 user Full BES 5 user Full BES 10 user Small BES 1 user Small BES 5 user

34 NEW - ORANGE BLACKBERRY - SMALL BUSINESS BlackBerry BES BlackBerry Standard BlackBerry Lite BlackBerry Data Only Service Plan Service BES EXPRESS BES EXPRESS BlackBerry Standard & BlackBerry Lite Cost per month Term Allowance 12/18/24/36 months 750MB 12/18/24/36 months 500MB To take BlackBerry Standard or Lite as a data only plan, customers must add this Data Only Service Plan at 5 per month. Wi-Fi Unlimited (750MB FUP) Unlimited (750MB FUP) (Please note this product comes with no minutes, data allowance and has a full voice bar and exists only to enable the BlackBerry Standard and Lite plans to be taken as data only plans.) To activate and set-up your BlackBerry BIS please visit: All prices are ex VAT. NEW - ORANGE BLACKBERRY - BUSINESS SOLUTION BlackBerry BES 28 BES 20 BES BlackBerry Enterprise BlackBerry Standard BlackBerry Lite BlackBerry Data Only Service Full BES Full BES Full BES BIS or BES Express BIS or BES Express BlackBerry Enterprise, Standard & Lite Cost per month Term 12/18/24/36 months 12/18/24/36 months 12/18/24/36 months 12/18/24/36 months 12/18/24/36 months To take BlackBerry Enterprise, Standard or Lite as a data only plan, customers must add this Data Only Allowance 200MB 200MB 750MB 750MB 500MB Service Plan at 5 per month. Wi-Fi - - Unlimited (750MB FUP) Unlimited (750MB FUP) n/a Technical Support - - Included Optional per user Optional per user Please ensure when selling BES you clearly state on the Solution Schedule and CIF the correct price point. To activate and set-up your BlackBerry BIS please visit: All prices are ex VAT. (Please note this product comes with no minutes, data allowance and has a full voice bar and exists only to enable the BlackBerry Enterprise, Standard and Lite plans to be taken as data only plans.) See page 36 for available BlackBerry roaming options ORANGE BUSINESS EVERYWHERE MOBILE BROADBAND Commitment 1GB 3GB 10GB ORANGE BUSINESS EVERYWHERE EUROPE/WORLD MOBILE BROADBAND Everywhere Everywhere World Everywhere Europe 30 days (rolling) month month All prices exclude VAT. Usage beyond these allowances will be charged at 4p per MB. Term 24 months 24 months Cost per month Allowance Unlimited UK data, 200MB roaming data (zones 1-7) Unlimited UK data, 200MB roaming data (zones 1+2) Fair usage policy (FUP) 10GB in the UK 10GB in the UK Roaming allowance# - - Out of bundle 5.50 per MB 2.55 per MB #When roaming is not included 2.55 per MB in zones 1-2 and 5.50 in zones 3-7. Text messages are charged at 10p per SMS. 34

35 NEW - ORANGE TETHERING Tethering (currently available on iphones and Android 2.2+) 1GB 3GB 10GB 30 day (rolling) month month Annual* All prices exclude VAT. *Annual bundles will work for one calendar year, ideal for sporadic or light tethering and can be applied where the customer has 12 months or more left of their voice contract. Usage beyond tethering allowances will be charged at 4p per MB. ORANGE WORLD FOR BUSINESS (SINGLE) - SUITABLE FOR ANY HANDSET EXCLUDING BLACKBERRY Orange World for Term Cost Allowance Out of bundle rate Orange World for 4MB MB 24 month contract Orange World for 500MB MB 80p per MB Other information For a larger data allowance, the single user bundle can be applied multiple times to a single account. Please note this is not a roaming bundle, this is for UK usage only. ORANGE MICROSOFT MAIL FOR BUSINESS Microsoft Mail Plan Term Line Rental Allowance Out of bundle rates Microsoft Mail to add-on to voice 12 month MB Microsoft Mail data only plan 12 months MB 80p per MB Microsoft Mail data and SIM only 12 months MB ORANGE NOKIA AND MOBILE MAIL FOR BUSINESS Nokia and Mobile mail add-on for Term Line Rental Allowance Description Nokia add-on 12/18/24 months 6.38 Mobile Mail add-on 12/18/24 months 6.38 Unlimited and 500MB of mobile browsing for customers with ISP based accounts Unlimited and 500MB of mobile browsing for customers with ISP based accounts Push for Nokia devices Push for other devices (Samsung S8500 and i5810) 35

36 ORANGE BLACKBERRY ROAMING BUNDLES - TO BE ADDED TO BIS OR BES TRAVEL DAILY DATA BlackBerry roaming bundles BlackBerry Europe BlackBerry World (Global) BlackBerry Data Roaming 75MB* Travel daily data Term Line Rental Allowance Cost per month Term 12/18/24/36 months 12/18/24/36 months 12/18/24/36 months Orange travel daily data Daily MB to be used in zones 1 and 2 Out of bundle rates - Zones 1 and 2 = 2.55 per MB - Rest of the world = 5.50 per MB Allowance 20MB 20MB 75MB woldwide data All prices exclude VAT. BlackBerry Europe/World bundles are for access when abroad. Only available to customers with Full BES. BUSINESS ROAMING DATA BUNDLES BUSINESS EUROPE TRAVELLER roaming data bundles Term Line Rental Out of bundle rates Europe Traveller (Zones 1 and 2) Term Line Rental Allowance Europe 20MB 30 day rolling Europe 100MB 30 day rolling Europe Traveller 30 day rolling 7.00 Europe Traveller 12 months p per minute to make calls to the UK and 1000 minutes to receive calls* Europe 200MB 30 day rolling Europe 10MB 12 months 8.50 Europe 500MB UK data and 20MB Roaming 12 months Global 20MB 30 day rolling Global 100MB 30 day rolling Global 200MB 30 day rolling Global 10MB 12 months Global 500MB UK data and 20MB Roaming 12 months These can not be added to BIS/BES plans 80p per MB in the UK Europe zones 1 and per MB Rest of the world 5.50 per MB *23p to make a call from anywhere in zones 1 and 2 to anywhere in zones 1 and 2 plus back to the UK BUSINESS WORLD TRAVELLER World Traveller Rest of the world NEW EU REGULATIONS Term Line Rental Allowance World Traveller 12 months % off all calls made or received abroad Out of bundle rates - Zones 1 and 2 = 2.55 per MB - Rest of the world = 5.50 per MB. New EU regulation launched on the 1st July, meaning that transferring data in Europe will be limited to 16MB/month. This will impact things like mobile devices and laptops with mobile broadband connections whilst in the EU. This is an automatic opt in so Orange have to limit all customers from the 1st July unless they opt out of the cap. What does this mean for my customers? Some of your customers use data roaming in the EU and some of them use more than 16MB in a month. If these customers didn t opt out they will be capped from 1st July. When a customer data roams in the EU after 1st July Orange will send them text messages when they reach 8MB and when they are close to the 16MB limit. Once they reach the limit their data will be cut off unless they contact Orange to opt out. Customers who have chosen to apply a data roaming bundle on their account which provides more than 16MB of data will automatically be opted out of this cap. What are the next steps? Customers can opt out of the data cap and most of the customers who use data in the EU will want to opt out as they are not going to want to stop receiving s or not use mobile broadband if they are on an important business trip. The decision maker on the account (or a designated 3rd party) can call Orange Customer Services to opt out of the cap for individual numbers on the account or for the account as a whole. 36

37 ORANGE BUSINESS PHOTO MESSAGE BUNDLES Photo bundles 15 per month 30 per month 60 per month Term 30 days 30 days 30 days Cost per month FLEXIBLE WORKFORCE Out of bundle charges Annual Fee UK minutes in talkplan Price per minute per subscriber None Out of bundle rates Standard - per photo message p (up to 50 kilobytes) Multiple photo messages p (or singles over 50 kilobytes) UK calls Texts 14p per minute 14p per text ORANGE BUSINESS TEXT ADD-ON - BUSINESS SENSE, BUSINESS SOLO AND ALL OTHER LEGACY TARIFFS Answer phone International direct dial Data 14p per minute Standard roaming rates apply 2.55 per MB Bundle size Single text bundles 30 day rolling Contracted Group (Shared) Single Group (Shared) Unlimited 7.50 (Fair usage 3000) (Fair usage 3000) The above bundles can be added to single and shared users, unless stated Out of bundle messages will be charged at talkplan rate. All prices are for usage within the UK only. Inclusive messages are at any time (peak or off-peak) to any UK mobile network or landline number starting 07, 01 or 02. Unused texts do not rollover. - Itemised billing Calls to charity helplines 1.28 per month Free. Visit orange.co.uk/charity for more information Calls to 0845, p Calls to 0844 followed by p Calls to 0844 followed by 428, 462 or p Calls to all other 0844 numbers 10.21p Calls to 0871, 0872, p Call forwarding services 63.83p Calls to numbers starting 056 ORANGE MAPS PROFESSIONAL Orange Maps Professional 17.02p per minute Monthly Charge ORANGE CARE FOR BUSINESS 1 Month 6.38 Handset insurance Cost What does it cover? 12 Month Month Cost per month 6.00 Lost, stolen, damaged or develops a fault (Handset, Battery, Charger, SIM and Memory card*) 24 Month *This is only covered when supplied with phone and the handset has been lost or stolen. Please note this is not available on SIM Only. For further information please see the Orange terms and conditions available from 37

38 COMPANY CONTACTS Account Managers Contact Number National Sales Manager Roy Abbott Development Manager (Midlands & Heart of England) Development Manager (Wales and South West) Development Manager (North East & North West) Development Manager (North West London) Development Manager (South East) Development Manager (North West) Development Manager (Midlands) Development Manager (North East & Scotland) Cally Taylor Jo Love Lucy Kennedy Debbie McGinn Matt Hammond Iain Matthews Matt Rowland Neil Gallagher Development Manager David Coates Development Manager Norah Dryden Internal Manager Alison Watson (option 3) Internal Manager Iona Auchterlonie (option 3) Orange Specialist Michelle Berry Sales Support Contact Number Sales Support and Connections Manager Sarah Watts Sales Support Advisor Dale Osman Sales Support Advisor Cherie Griffiths Sales Support Advisor Davina Lockett Sales Support Fax salessupport@daisydistribution.com Retentions and Funding Contact Number Retentions and Funding Specialist Lee Reynolds lee.reynolds@daisydistribution.com Connections - Upgrades, Miscellaneous and General enquiries Team Coach Connections Advisor Connections Advisor Connections Advisor Connections Advisor Contact Number Leon Smith Jamie Day Adam Cooper Shaun Riceman Gavin Locksmith (option 1) Fax number upgrades-admin@daisydistribution.com Connections - Ports Contact Number Team Coach Connections Advisor Wayne Byford Hazel Lewis (option 2) Fax number Connections - New, Additionals and O2 Fixed Line Team Coach Connections Advisor ports@daisydistribution.com Contact Number Jermaine Clarke Michelle Bassett (option 3) Connections Advisor Lewis Mark - Fax number vets-connections@daisydistribution.com O2 Fixed Line - o2fixedline@daisydistribution.com New Dealer Applications Contact Number New Dealer Applications Carla Davies Fax number newdealers@daisydistribution.com Contract and Proofs Contact Number Data Administrator Karen Clayton Fax number Service Delivery Team (Newcastle Office) Service Delivery Advisors - karen.clayton@daisydistribution.com Contact Number b2bconnections@daisydistribution.com Service Delivery Manager Claire Kennedy claire.kennedy@daisydistribution.com (option 2) Connections Team Leader Leanne Renner leanne.renner@daisydistribution.com Proofs Quality Claire Kennedy claire.kennedy@daisydistribution.com 38

39 COMPANY CONTACTS CONTINUED NETWORK CONTACTS Finance Contact Number Finance Support Manager Finance Assistant Sally Howard Sarah Wright Orange Contact Details Contact Number Website Finance Administrator Nick Bendall Finance Administrator Julie Newby Finance Administrator Sarah Buckingham Finance Administrator Shelley Dibbens Finance Administrator Janine Howell Fax number accounts@daisydistribution.com Tele Registrations Enable Helpline (Option 6) Customer Service / 150 on Handset Upgrade Authorisation (Option 1) 28 Day Faulty Replacement Mobile Number Portability (MNP) Credit Control (Newcastle Office) Contact Number Credit Controller Colin Johnson (option 4) colin.johnson@daisydistribution.com Marketing Contact Number Pay As You Go Customer Services (Info, Top-Ups etc) / 450 on Handset Pay As You Go Registration Pay As You Go Contract Registrations (N+3) Change of Ownership Marketing Executive Lindsay Cooper lindsay.cooper@daisydistribution.com Marketing Assistant Verity Gray verity.gray@daisydistribution.com Fax number Internal Sales (Newcastle Office) Contact Number O2 Contact Details Contact Number Website Internal Sales Executive Lee Entwistle lee.entwistle@daisydistribution.com (option 1) Internal Sales Executive Mark Fletcher mark.fletcher@daisydistribution.com Stores Contact Number Consumer Customer Services (Gateway Customers) Customer Services (Gateway Customers) Best for Customer Services / 100 on Handset / 8002 on Handset / 8002 on Handset Stores Supervisor Phillip Cooke Stores Assistant Hugh Green Stores Assistant Aaron Osbourne stores@daisydistribution.com Stores Assistant Raymond Beckett Fax number Returns Contact Number Returns Phillip Cooke returns@daisydistribution.com Fax number Vodafone Contact Details Contact Number Website Customer Services / 191 on Handset Customer Services Technical Support Nokia Repair Centre Contact Number Nokia Repair Centre Nokia Repair Centre Nokia Repair Centre Opening Hours Amanda Rice Cathy McGlachie Gemma Cronin service.centre@daisydistribution.com Monday - Friday 9.00am pm 39

40 Act on inspiration. BlackBerry Torch 9800 smartphone Act on inspiration with the BlackBerry Torch 9800 smartphone. Choose the high-resolution touch screen, opt for the legendary, slide out QWERTY keyboard or aim for precision with the optical trackpad. The BlackBerry Torch 9800 smartphone comes with Blackberry 6 where graphical menus welcome you and intuitive navigation gives you the freedom to explore with ease. ßHigh-resolution ß touch screen ßFull ß QWERTY keyboard ßOptical ß trackpad ß3G ß network support ß ß and text messaging ß5MP ß camera ßWi-Fi /GPS/Bluetooth ß ßBlackBerry ß Messenger ßMedia ß player Order your stock from the Sales Team 2010 Research In Motion Limited. All rights reserved. BlackBerry, RIM, Research In Motion and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. All other trademarks are the property of their respective owners.