Q1 report Q1 report

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2 Q SEK million Q Q Sales Employees 1,533 1,731 EBITDA EBITDA % 7.0% 7.8% EBIT * EBIT % 4.9% 0.8% Cash flow Growth in Sweden Poland performing well Operations in Finland runs according to plan Still weak performance in International Sales decrease still an effect from the decrease in Nokia account and two telecom management projects in Africa EPS Equity/assets ratio 56.5% 61.9% * Impairment loss of SEK 16 million due to Nokia burdened EBIT

3 Sales & EBITDA RTM

4 CEO initial findings Need to intensify efforts to become more efficient Integration of operations still not good enough Global structure and delivery capacity need to be optimised to better benefit from the company's business model Need to invest in our employees and our culture More focused and effective sales Strengthen profitability through controlled skills development Change internal focus to external focus Further analysis ongoing

5 Sales highlights in Q1 Cybercom chosen industry expert partner by Ericsson to develop services and products for the automotive industry An SEK 20 million order over one year for verification of hardware in mobile services Four years contract for the Finnish National Board of Education The ten largest clients 47% (45) of sales The biggest client 11% (13) of sales Framework-agreement clients 52% (61) Turnkey assignments 38% (45) Major clients Alma Media Group, Ericsson, H&M, Millicom, MTV, SAAB AB, Sony, ST Ericsson, TeliaSonera, and Volvo. 20% 4% 4% 3% 5% 24% 40% Telecom 40% (46%) Industry 24% (20%) Public sector 20% (17%) Media 5% (5%) Banking & Finance 3% (4%) Retail 4% (3%) Other 4% (6%)

6 Segment Sweden SEK million Q Q Sales Employees EBITDA EBITDA, % 9.1% 9.3% Good market, no remarkable changes since Q4 Extension of key contracts with major customers Continued high use of sub-consultants Good inflow of recruits Regional differences in utilisation Integration and more efficient processes across all business areas to be continued Sales force to be expanded Sweden 76% Finland 15% International 9%

7 Segment Finland SEK million Q Q Sales Employees EBITDA EBITDA, % 8.8% 10.0% Operation developed according to plan Decrease in sales due to 2011 downsizing from Nokia assignment Business climate is still somewhat uncertain More inroads in the public sector Growth in industry and media Step by step working towards the recovery of earlier levels of profit and sales Sweden 76% Finland 15% International 9%

8 Segment International SEK million Q Q Sales Employees EBITDA EBITDA, % -3.9% 5.8% Less volume in Telecom management projects and weak trend in the Chinese operation Reinforced sales Initial assignments in Latin America for review of mobile networks Security assignment for a Swiss bank in MEA Framework agreements with Danske Spil and the City of Copenhagen Continued good performance in Poland with increased number of employees Sweden 76% Finland 15% International 9%

9 Nordic IT market overview The Nordic IT services market was worth 18,3 billion in 2010 and is expected to grow to 21,1 billion in 2015, representing an annual growth of around 3%. Swedish IT market is double the size of other Nordic countries. Competition is becoming increasingly global Indian and other offshore-based international players are gaining share. The local players do not differentiate well from each other. IT market is shaped by a set of megatrends. Key trends include commoditization and virtualization of IT, and the increasing connectedness of the people, organizations, devices and systems through pervasive IP. This trend is also known as the connected world or the internet of things

10 Potential in connectivity business Platform Developers Apple Platform Samsung Qualcomm Intel Developers ST Ericsson TI Google, Nokia RIM Microsoft Linux foundation Infrastructure Ericsson Nokia-Siemens Infrastructure Cisco Akamai RedHat HP Operators TeliaSonera Telenor Operators Tele2 China Mobile Millicom 3 Content Providers Content SVT Providers TV4 MTV3 AlmaMedia Sony SF Gracenote Facebook Twitter Device Manufacturers Nokia Device Apple Manufacturers Sony Ericsson HTC LG ZTE Samsung Doro Sandvik Kone Volvo Bosch Application Application & Service Developers & Service AlmaMedia Developers Handelsbanken Vägverket SMHI Apello Scalado

11 Cybercom s way forward 1. Way of working Decentralised Integrated We will be an integrated company with unified ways of working. 2. Business portfolio Fragmented Focused on few businesses We will have a more focused business portfolio with fewer, larger businesses. 3. Client portfolio Dependent on few clients and verticals Balanced client portfolio We will reduce our relative dependency on telecom by growing other segments. 4. Client footprint Narrow client footprint Broad client footprint We will increase our footprint within our clients through crossselling and end-to-end services. 5. Nature of services Competence (CV) Packaged services We will have more packaged and outsourcing services. Current position Future position

12 Focus coming quarter Analysis of group structure and organisation Clients and new sales Optimisation of global delivery capacity

13 CFO Camilla Öberg New CFO starts June 1, 2012 MBA from the Stockholm School of Economics Experience Logica: CFO of Logica Sweden WM-data: business controller and head of IR and group treasury within the group SEB, Lexicon and the Swegro group Board member at Rusforest AB, listed on NASDAQ OMX First North

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