Improving the Student Experience with a Unified Credential. Jeff Staples VP Market Development Blackboard Transact

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Augustine Greene
5 years ago
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1 Improving the Student Experience with a Unified Credential Jeff Staples VP Market Development Blackboard Transact

2 93% High school students who say campus technology is a key factor in their college selection 2

3 Higher expectations for campus experience Students who feel a sense of engagement and connection to their campus community have an 80% higher chance of persisting. (Noel-Levitz) Service & Security Immediacy Connection Personalization

4 Student retention and progression are not only influenced by what takes place in a classroom but also the depth of engagement outside of the classroom. Residence Halls Parking Garage/Lots Admin Building Classrooms Stadium & Other Events Facilities Fitness Center Health Center Public Safety Office Food Trucks, Carts, & Kiosks Library Book Store Food Services Off-Campus Merchants Bursar s Office Mobile Services 4 4

5 Campuses are thinking holistically across a portfolio of solutions to facilitate student engagement, reduce friction, and support fundamental access to education. On-campus retail POS Tuition payment plans Copy/printing Event authorization Electronic tuition/fee payment Laundry Off-campus merchant network Class attendance Video surveillance Door access control Dining Vending ecommerce & mobile payments Bill presentment & payment Financial aid credit balance disbursement 5

6 Adoption of different ID tech, at different times, by different depts result in multiple credential types and limited interoperability on campus. This increases risk, requires students to carry multiple cards for multiple systems creating confusion, friction and a diminished user experience. Adoption of a single mobile credential for the entire campus becomes incredibly difficult or practically impossible. Simple clip-on badge Residence Prox Access bar code card Junk Stripe RFID Tags Stored value magnetic stripe Level of Security..? Physical keys Paper visitor badge 6

7 A commitment to a standard credential is critical to mitigating risk across campus, while also enhancing the student experience. 7

8 Why does it matter? Ubiquitous use, superior user experience Tap and go becomes wave and go Focus on user benefit, not technical accommodation (Significant) Administrative savings Access control Unattended point of sale Attended point of sale Events and privileges 8

9 How do we get there? Commit to ISO standard credentials and infrastructure Commerce Cultivate and leverage executive support Security 9

10 Mercer University - Ken Boyer 10

11 ISO, NFC, and Cards. Lots of cards. ISO = NFC Communication standard Includes card emulation for Mifare, DESFire, and FeliCa 7 billion+ compatible credentials shipped worldwide = significant price compression for all Card sourcing from whomever offers best value Wide acceptance among a variety of terminal manufacturers 11

12 Card tech comparison FeliCa Mifare Classic DESFire HID iclass Proximity ISO Standard ISO C (Compatible with ISO 18092) ISO A ISO A ISO Weigand Format Frequency MHz MHz MHz MHz 125 Khz Speed 212 kbps 106 kbps up to 848 kbps 26 kbps 26 kbps Memory Size 4 K 1 and 4 K 2, 4 and 8 K Up to 4 K 100 Bytes Application Areas to 40 Varies 2 to 16 0 Read / Write Capability Read /Write Read /Write Read /Write Read / Limited Write Capability Read Only Read Range Up to 3 inches Up to 3 inches Up to 3 inches up to 4 inches varies File System Fixed Fixed Flexible Fixed N/A Cryptography 3 DES Crypto 1 3 DES (AES) HID Proprietary (3 DES available) None Evaluation Assurance Level (EAL) Common Criteria Certification Near Field Communication (NFC) Compatibility EAL 4+ N/A EAL 4+ n/a - never evaluated Yes Yes Yes No No N/A

13 Duke University 13 13

Prepping for what s next Mobile Credential Option Mobile credential issuance over-the-air directly to student mobile device All NFC capable phones running Android Kit Kat or later are supported

14 Prepping for what s next Mobile Credential Option Mobile credential issuance over-the-air directly to student mobile device All NFC capable phones running Android Kit Kat or later are supported Supported in all Bb contactless devices Strategy to ensure a ubiquitous user experience for transactions across all major transaction areas Expanding array of NFC-compatible consumer devices Commitment to NFC-compatible terminal devices 14

15 FAQ s What about BLE? Bluetooth Low Energy Relatively new to market Limited devices and use cases Refinement needed to resolve use more broadly What about Apple? Significant event Oct 25 in Tokyo Japan First use of Apple NFC other than Apple Pay All iphones and Apple Watch since 2014 are NFC enabled 15

16 Santa Clara University 16 16

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18 Mobile credential Convenience of phones as IDs Direct read for fast transactions Contactless technology No special sleeve or case Streamlined usage no app to open Fewer lost cards = fewer lines Make quick changes remotely Authentication and authorization over air 18

19 Questions? 19

20 Thank you! 20

21 What used to be a magstripe-centric usage environment has become one of ISO-standard contactless options, paving the way for NFC-compatible mobile credentials 21

Mobile Access is the Killer App The Path to Flexible, Secure Credentials Brandon Arcement Senior Director, Product Marketing April 8, 2019

Powering the trusted identities of the world s people, places & things Mobile Access is the Killer App The Path to Flexible, Secure Credentials Brandon Arcement Senior Director, Product Marketing April