Fingerprint Authentication Service FAQ

Transcription

1 Fingerprint Authentication Service FAQ 1. What is Fingerprint Authentication service? Fingerprint Authentication service is a service for which you may use your fingerprint registered on a designated mobile device ( mobile phone ) as the authentication tool to login Mobile Banking and confirm transaction instruction. 2. Which mobile phones are eligible for Fingerprint Authentication service? You can register Fingerprint Authentication service by using designated mobile devices. They include: iphone 5S or later (ios 9.0 or above), Samsung (Galaxy A9, Galaxy C5 Pro, Galaxy C7, Galaxy C7 Pro, Galaxy C9 Pro, Galaxy S6, Galaxy S7 edge and Galaxy Note 5) LG (G5, G6 and V20) Huawei (Mate 8 P9 P10 及 P10+)(Android 6.0 or above). 3. To use Fingerprint Authentication service, do I need to register? Yes. You need to have a valid Personal Internet Banking account, and Chiyu Bank Mobile Application installed on your mobile phone. Also, you should enable the fingerprint recognition function on your mobile phone, and register at least one fingerprint. You may refer to Question 4 for the Fingerprint Authentication service registration process. 1

2 4. How do I register and set up Fingerprint Authentication service? 4.1 If you have not registered Fingerprint Authentication service, you will be directed to the Fingerprint Authentication registration page when you login Mobile Banking for the first time 2

3 4.2. You may also register the Fingerprint Authentication service after logging into Mobile Banking. 3

4 4.3. Click Fingerprint Login on the Login page 5. Are all services supported by Fingerprint Login? You may conduct general transactions when you login through Fingerprint Login. If you wish to conduct high-risk transactions (i.e. issue of e-cheque, change of address and password), you need to login using your user name and password. 6. Can I use Fingerprint Authentication service immediately after registration? Yes. 7. Can I register Fingerprint Authentication service on more than one mobile phone? No. You can only register Fingerprint Authentication service on one mobile phone. 8. Can I cancel Fingerprint Authentication service? Yes. Please log into Mobile Banking, and follow the step below to finish the cancellation procedure. 4

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6 9. What if my Fingerprint Authentication service enabled mobile phone is lost or stolen? If your mobile phone is lost or stolen, you may use another mobile phone to log into Mobile Banking with your user name and password to cancel your Fingerprint Authentication service, or you may contact our Customer Service Hotline (852) or visit our branches to cancel your Fingerprint Authentication service. If you wish to continue the use of Fingerprint Authentication service, you may register on the new mobile phone. 10. If I fail to login using Fingerprint Authentication for multiple times, will my Mobile Banking be suspended? Your Mobile Banking will not be suspended. However, your mobile phone may be locked, depending on the models of your mobile phone. 11. Is my fingerprint s information stored in Chiyu Bank? The Fingerprint Authentication service is performed by interfacing with the fingerprint authentication module of the mobile phone. The Bank does not store any fingerprint information. 12. I have multiple fingerprints registered on my mobile phone. Can all of them be used to login Mobile Banking and authorize transaction instruction? When you register Fingerprint Authentication service, any fingerprints stored on your mobile phone can be used to login Mobile Banking and confirm transaction instruction. Please ensure that only your fingerprints are stored on your mobile phone, and ensure the security of the security passcode that you can use to register your fingerprints on the mobile phone. For security reasons, do not register fingerprint(s) of other person(s) on your mobile phone or use jailbroken or rooted mobile phone. Please refer to Security Information of our website for details. 13. If I change fingerprint record(s) on my mobile phone, can I use Fingerprint authentication service? If you change the fingerprint records(s) (e.g. add and/or delete fingerprint) on your mobile phone, you are required to login Mobile Banking with User Name and password, and re-register Fingerprint authentication service. 6

7 14. What if I suspect that the security passcode of my mobile phone has been disclosed? If you suspect the security passcode of your mobile phone has been disclosed or fingerprints are changed, you are required to cancel your Fingerprint Authentication service, change the security passcode of your mobile phone and inform the Bank as soon as possible. 15. If I change my mobile phone, is re-registration required for Fingerprint Authentication service? When you change your mobile phone, you are required to first cancel the Fingerprint Authentication service, and then re-register Fingerprint Authentication service on your new mobile phone. 16. Why did my Fingerprint Authentication service become invalid? Your Fingerprint Authentication service may become invalid for any one of the following reasons: Your Internet Banking account was cancelled or temporary suspended owing to input incorrect password continuously; You have registered Fingerprint Authentication service on another mobile phone; or You have not used your Fingerprint Authentication service for 30 months 17. How many fingerprint(s) I can register to login Mobile Banking? It depends on the number of fingerprint(s) that can be stored on your mobile phone. 18. Would my Fingerprint Authentication service be expired? To protect your interest, if you have not used your Fingerprint Authentication service for 30 months, your Fingerprint Authentication service will be expired. You have to re-activate Fingerprint Authentication service to use the service. 7