SCHEDULE OF FEES & CHARGES
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1 SCHEDULE OF FEES & CHARGES Fixed Voice Services (PSTN and ISDN) (once-off charges) PSTN Connection Charges Inplace Standard or Additional Connection $59.00 Inplace Tech Visit Standard Connection $ Inplace Tech Visit Additional Connection $75.50 New Service/Connection Standard Connection $ Additional Connection with New Service $ Messagebank Away Installation $44.00 Line Hunt Installation $46.20 Reconnection Fee From Temporary Service Disconnection $55.00 Connection to Socket ISDN Connection Charges (once-off charges) New Connection for ISDN 2 $ New Connection for ISDN 10 $2, New Connection for ISDN 20 $3, New Connection for ISDN 30 $3, Inplace Connection of ISDN 2 or ISDN 2 Enhanced $ In-place connection of ISDN 10/20/30 (per 2 Mbit/s link) $ Activation of additional/idle 10 Channels on existing ISDN 10/20/30 service $ Additional ISDN 2 at same time as first $ ISDN Conversion Charges (once-off charges) Conversion from PSTN to ISDN2 or ISDN 2 Enhanced or ISDN2 Direct Indial (one service) $ Conversion from ISDN2 to ISDN 2 Enhanced (one service) or ISDN with Multiple Number $ Conversion from ISDN 2 or ISDN 2 Enhanced to ISDN 10/20/30 (for each 2 Mbit/s link) $ PSTN Value Added Features Charges Messagebank $6.50 Messagebank Away $19.50 Messagebank Virtual $7.50 Line Hunt (per line) $6.00 Silent Line Non Business $4.99 CPE Standard Residential Phone Rental $4.50 CPE Calling Number Display Rental Touchphone $9.00 Number Redirection (postpaid) (per line) $30.00 Number Redirection (3 months prepaid) $33.00 Number Redirection (6 months prepaid) $66.00 Number Redirection (12 months prepaid) $ Number Held for Call Diversion $29.95 Business Links $8.80 Loop metering $4.95 Call Control $4.00 Call Return $0.35 per call Calling Number Display $7.15 Fax Duet Monthly Rental $9.00 FaxStream FaxBank $6.50 FaxStream Never Busy Fax $6.50 Remote Access $4.00
2 Abbreviated Dialling (1-8 numbers) $4.00 Abbreviated Dialling (9-40 numbers) $4.20 Abbreviated Dialling (9-60 numbers) $4.40 ISDN Value Added Features Charges Charge for Direct Indial (per 100 number block) $70.00 Reservation of Numbers for ISDN 2 with Direct Indial and ISDN 10/20/30 (per 100 number block) $98.00 Line Hunt $6.00 Group Number Directory (GDN) $5.50 ISDN Auxiliary Number $4.50 ISDN 2 Calling Line Identification Presentation (CLIP) $10.50 ISDN 10/20/30 Calling Line Identification Presentation (CLIP) (per 2 Mbit/s link) $21.00 Extension Level Billing on ISDN 2 with Direct Indial (per Indial group) $21.00 Extension Level Billing on ISDN 10/20/30 (per Indial group) $98.00 Local Number Portability Administrative Charge (once-off charges) Per Number (simple port) $8.00 Analogue Indial Numbers - First Batch (up to 100 Numbers) $ Each Additional 100 Numbers (or part thereof) $ FaxStream, MSN (Multiple Service Number) - First Batch (up to 2 numbers) $ Each Additional Number $4.27 Telstra Fee For Service (once-off charges) Service Call Charge *Consists of service call plus the first 15 minutes of labour. Attendance at your premises or another site Between 8am and 5pm Monday to Friday (except public holidays) $92.00 All other times (After Hours) $ Incorrect Callout Charge Attendance at your premises or another site Between 8am and 5pm Monday to Friday (except public holidays) $ All other times (After Hours) $ Labour Charge Labour charge for each 15 minute block or part thereof Between 8am and 5pm Monday to Friday (except public holidays) $38.00 All other times (After Hours) $55.00 Charge for each Fast Fix request $59.00 Materials Charge you will be charged for any materials used. Inbound Services (once-off charges) Adds, Moves and Changes $40.00 Postcode Routing Configuration $1, RVA/IVR Recording $50.00 New 13 Number $1, Inbound Feature Charges Exchange Service Area Routing $ Post Code Routing $ Mobile Location Routing (MOLI) $ RVA/IVR Service $20.00
3 Commander Phone and Commander Key Phone Services Smart Extras - Commander Phone and Commander Key Phone Key Account (Key Phone Only) Shared account per advertised number $5.00 Commander Mobility Smart UC client for mobile $4.95 Reception Central Receptionist Thin Client $74.95 Cloud Q Incoming call queue in the cloud (includes 2 x Access) $9.95 Cloud Q Access Addition cloud Q user access $4.95 Auto Receptionist Hunt Group (Per Group) Hardware - Commander Phone and Commander Key Phone (purchased outright or via 24 month repayment option MRO) Outright Reception Sidecar (For Office T46G or Executive T48G) Commander EXP40 $ $7.95 Additional Cordless Handset (rings with first handset) Commander W52H $99.00 $ Port POE Gig-E Switch DLink DGS P $ $ Port POE Gig-E Switch DLink DGS P $ $ Port PoE Gig-E Switch with Voice VLAN Support DLink DGS P $ $46.00 Wireless Headset Adaptor EHS36 $45.00 $2.95 Wireless Headset with Electronic Switchhook Adaptor Plantronics CS540 $ $22.00 Wired Headset with Adaptor Cable Plantronics HW251 $ $8.00 Wired Noise Cancelling Headset with Adaptor Cable Plantronics HW251N $ $9.00 Wall Mount - Essentials Desk - T41P Wall Mount Bracket $12.00 NA Wall Mount - Office - T46G Wall Mount Bracket $12.00 NA Wall Mount - Sidecar - EXP40 Wall Mount Bracket $12.00 NA Handset Non-Return Fee - Commander Phone and Commander Key Phone Handset Non-Return Fee - Essentials & Essentials Cordless Key $ Handset Non-Return Fee - Office & Office Key $ Handset Non-Return Fee - Executive & Executive Key $ Handset Buy Out Fee - Commander Phone and Commander Key Phone Handset Buy Out Fee (available to cancelling customers only after 24 months) Shipping and Handling Charges - Commander Phone and Commander Key Phone Shipping and Handling Commander Smart Voice (including Smart Biz Fibre) Charges (NBN Voice) Smart Voice Connection Charges (once-off charges) Automated IVR (Eg press 1 for sales, 2 for service etc) Automated call routing or ring group (First one Free) $10.00 (First one Free) $8.00 Fax2 Receive incoming Fax via $ Number Range Block of 10 Numbers $ Number Range Block of 50 Numbers $ Number Range Block of 100 Numbers $33.00 MRO $50.00 per handset $9.95 per item Set up Fee 0 Month $59.00 Set up Fee 24 Month $0.00 Valet NBN Site Inspection $ Valet Installation POA Missed Appointment Fee $50.00
4 Smart Voice Value Added Features Charges Line Hunt (per line) $4.50 Calling Number Display $2.00 Voic Box (per user) $6.00 Local Number Portability Administrative Charge (once-off charges) Per Number (simple port) $8.00 Smart Voice Hardware Charges Commander Business Gateway $ Port ATA $ Port POE Gig-E Switch $ Ethernet over Power Adaptor $ Shipping and Handling Charges Commander Gateway by itself $19.95 All other items (and Gateway sent with any other item) $9.95 per item SIP Trunking Services Smart Extras Enhanced SIP user $ Required to purchase other user level Smart Extra s as per Commander Phone - Features equivalent to Commander Phone Executive Setup, maintenance and cancellation Setup Fee (24 month contract) $0.00 Setup Fee (0 month contract) Per channel $45.00 Moves, Adds, Changes fee per request $25.00 Channel upgrades (increase in number of channels) $0.00 Channel downgrades (reduction in number of channels) $ Mobile Voice Services (once-off charges) SIM Replacement $29.95 Change of Mobile Service Number (due to harassing, malicious or nuisance calls only) $35.00 Premium Mobile Service Numbers Silver $50.00 Gold $ Platinum $ DSL (once-off charges) Incorrect Call Out Fee DSL L2 $99.00 Incorrect Call to Helpdesk DSL L2 $55.00 DSL Incorrect Callout Attendance B/H $85.00 DSL Incorrect Callout Labour, Diagnosis & Testing NBN Co Fee For Service Charges (once-off charges) Labour Rate Initial Non Standard Installation (Fibre and Fixed Wireless) Standard Installation Professional Splitter Installation at time of a Standard Installation (FTTB) Subsequent Installation Initial Standard Installation Professional Splitter Installation not at time of a Standard Installation $75.00 per hour Labour Rate + Materials over and above Initial Labour Rate (min 2 hours) + Materials $ Labour Rate + Materials over and above Labour Rate (min 3 hours) + Materials
5 No Fault Found (No Truck Roll Required) $50.00 No Fault Found (Truck Roll Required) No Fault Found (Truck Roll Required and Professional Splitter Installation) - FTTB Labour Rate (min 2 hours) Labour Rate (min 3.5 hours) + Materials Late Cancellation (Site Visit Required) - FTTB $75.00 Missed Appointment - FTTB $75.00 Restoration $50.00 New Greenfield Development Charge $ Service Transfer $25.00 Rapid Fibre Additional IP Addresses Additional 4 IP Addresses $23.10 Additional 8 IP Addresses $38.50 Additional 16 IP Addresses $70.40 Additional 32 IP Addresses $ Additional 64 IP Addresses $ Additional 128 IP Addresses $ Additional 256 IP Addresses $ All Services Miscellaneous Fees and Charges Paper Billing $2.95 Bill Reprints $5.50 Non-Preselect Fee (per account) $11.00 Change of Lessee $59.00 Late Payment Fee $22.00 Suspension Fee $30.00 Payment by AMEX / Diners Card Payment by Visa / MasterCard 2.89% surcharge 0.43% surcharge Pay By Post $2.75 Cheque Processing Fee $2.75 Direct Debit Dishonoured Fee $11.00 BPAY Processing Fee $2.75 Cheque Dishonoured Fee $27.50 Non Direct Debit Surcharge $3.95
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