Timico Standard Charges - DOC v20 - January 2017 STANDARD CHARGES

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1 STANDARD CHARGES BROADBAND ADSL broadband connection One-off FTTC broadband connection - self install One-off Migration in, using Notice of Transfer (NoT) 0.00 Free of charge Four port wireless N router One-off Four port wireless AC router One-off Cancelled installation Before point of no return, Openreach charges Amend installation or fault appointment Openreach charges Cancelled or missed installation appointment Openreach charges Amend order Before point of no return, Openreach charges Expedite order - ADSL Openreach charges Expedite order - FTTC Openreach charges ADSL broadband elevated best efforts 4.00 Per month Excess broadband usage 2.25 Per GB Amend end user access Openreach charge to amend speed profile on line Downgrade usage allowance Applies in-contract only Special Fault Investigation Openreach charges Migration out, using Notice of Transfer (NoT) Administration fee including Openreach charges Disconnection or cease Administration fee including Openreach charges COLOCATION - NEWARK Setup 1U One-off Setup 2U One-off Setup half rack One-off Setup full rack 1, One-off Additional data transfer - committed Per 100GB (or part thereof) - applies to 1U & 2U only Additional data transfer - on-demand Per 100GB (or part thereof) - applies to 1U & 2U only Committed bandwidth 4.00 Per Mbps, per month - applies to half & full rack packages Additional power - half & full rack packages Per Amp (or part thereof), per month Excess power usage - 1U or 2U packages Per Amp (or part thereof), per month Excess power usage - half & full rack packages Per Amp (or part thereof), per month Remote hands support on-demand Per incident Remote hands support package Per month, 5 incidents plus unlimited re-boots KVMoIP subscription setup One-off KVMoIP subscription rental Per month, per server KVMoIP on-demand Per incident Additional 100Mbps switch port Per month Tape rotation - weekly Per month Tape rotation - daily 7 day Per month Tape rotation - daily 14 day Per month Tape rotation - daily & weekly Per month Cabling - Ethernet (Cat6) Install One off Cabling - Ethernet (Cat6) - per additional cable install One off, per cable Cabling - Ethernet (Cat6) rental <100m 5.00 Monthly, per cable Cabling - SM/MM Fibre - 1st pair install One off Cabling - SM/MM Fibre - additional pair install One off, per pair Cabling - SM/MM fibre - additional diversely routed pair install One off, per pair Cabling - SM/MM fibre between halls - 1st pair install One off Cabling - SM/MM fibre between halls - additional pair install One off, per pair Cabling - SM/MM fibre between halls - additional diversely routed pair install One off, per pair Cabling - SM/MM fibre rental <100m Monthly, per pair

2 DATA VAULT Data Transfer Service - Engineer Visit Per site Training & consultancy Per day DOMAINS, & WEB HOSTING Domain privacy 5.00 Per annum Domain change of ownership Administration fee, applies only to.co.uk domains TimicoMail - 2GB POP3/IMAP 2.05 Per month, per mailbox TimicoMail - 10GB POP3/IMAP 3.15 Per month, per mailbox TimicoMail - 2GB POP3/IMAP - enhanced security 2.55 Per month, per mailbox TimicoMail - 10GB POP3/IMAP - enhanced security 4.15 Per month, per mailbox SMTP feed direct 7.75 Per month SMTP feed direct - enhanced security Per month Web Hosting - Essentials 6.25 Per month Web Hosting - Premium Per month Web Hosting - Advanced Per month Transfer of services to alternative provider Administration fee, covers up to 10 services FIXED LINE TELEPHONY Connection of New Line (analogue) Per line Connection of New Line (ISDN 2) Per circuit Connection of New Line (ISDN 30) Per circuit Connection of New Line (ISDN 30) Per channel Transfer in (analogue) 0.00 Free of charge Transfer in (ISDN 2) Per circuit Transfer in (ISDN 30) Per circuit Temporary site installation supplement Per site in addition to normal connection charges Out of hours installation appointment supplement Per site in addition to normal connection charges Amend order Applicable when any change is made to an appointment date during any stage of an order. Expedite order Expedite requests are not guaranteed. Customers will only be charged if successful. Cancelled installation Before the point of no return Amend installation or fault appointment Openreach charges Cancelled or missed installation appointment Openreach charges Renumber at point of transfer Per line DDI Number range connection Fixed price irrespective of size of range DDI 10 number block connection Per block of 10 DDI numbers ISDN 30 Site Assurance 0.85 Per channel, per month Renumber existing line Administration fee including Openreach charges Disconnection, cease or transfer HOSTED VOIP & SYNERGY UC Administration fee (per analogue line or whole ISDN circuit) including Openreach charges VoIP user setup 5.00 Per user (does not apply for engineer installations) Onsite installation - up to 5 users One-off Onsite installation - up to 10 users One-off Onsite installation - up to 20 users One-off Onsite installation - up to 30 users 1, One-off Onsite installation - up to 50 users 2, One-off Onsite installation - per IP Gateway One-off

3 Single incoming geographic number (new) 0.00 UK geographic number provided by Timico. Monthly rental applies Single incoming geographic number (ported-in) UK geographic number ported from alternative provider Multiple incoming geographic numbers (new) 0.00 UK geographic numbers provided by Timico Multiple incoming geographic numbers (ported-in) Per number - up to maximum of 95 when multiple numbers within a sing Additional number rental (geo or non-geo) 0.85 Per number per month Additional number rentals (geo or non-geo) 0.45 Per number per month, 10 or more numbers Bespoke VoIP Domain rental Per month On site user training - per half day or up to 10 users One-off On site user training - per half day or up to 20 users One-off VoIP username change 5.00 Administration fee per user Routing or dial plan changes Up to five minor changes per request Disconnection or cease 5.00 Administration fee per user Port rejection charge One-off where number port order is rejected MAINTENANCE & SUPPORT Business customer 24*7 Tech Support Per month, minimum 3 month term, free to Ethernet customers Broadband class 4 maintenance Per month Broadband class 14 maintenance Per month Broadband network monitoring 6.95 Per month Fixed line level 2 maintenance 2.00 Per month per line Fixed line level 2+ maintenance 2.50 Per month per line Fixed line level 3 maintenance 4.95 Per month per line Fixed line level 4 maintenance 6.94 Per month per line User training - half day Per day of on-site training User training - full day Per day of on-site training User training - bank holiday 1, Per day of on-site training Post-installation engineering support Per day of on-site support Post-installation engineering support - out of hours 1, Per day of on-site support Post-installation engineering support - bank holiday 2, Per day of on-site support Post-installation remote support Per half hour Post-installation remote support - out of hours Per half hour Post-installation remote support - bank holiday Per half hour MICROSOFT LICENSES Microsoft Exchange Standard User License 2.10 Per user Microsoft Exchange Enterprise User License 3.40 Per user Microsoft Exchange Enterprise Plus User License 4.90 Per user Microsoft Exchange Basic User License 0.60 Per user Microsoft Remote Desktop User License 5.00 Per user Microsoft SQL Server Standard (2 core) License core minimum Microsoft SQL Server Enterprise (2 core) License core minimum Microsoft SQL Server Web Edition 9.00 Server licence Microsoft Office Standard User License Per user Microsoft Office Professional Plus User License Per user Microsoft Project User License Per user Microsoft Project Professional User License Per user Microsoft Sharepoint Standard User License 2.85 Per user Microsoft Sharepoint Enterprise User License 3.00 Per user Microsoft BizTalk Server Standard Server licence Microsoft BizTalk Server Enterprise Server licence Microsoft BizTalk Server Branch Server licence Microsoft Visio Standard User License 7.00 Per user Microsoft Visio Professional User License Per user Microsoft Windows Server Standard License Server licence MOBILE

4 Re-number Administration fee including network charges Transfer with PAC to alternative provider (out of contract) Administration fee per number Transfer with PAC to alternative provider (in contract) Administration fee per number + all outstanding charges Disconnection or cease (out of contract) 0.00 Free of charge Disconnection or cease (in contract) Administration fee + all outstanding charges SIP TRUNKS Per site connection One-off per site served with SIP trunks SIP trunk rental 4.50 Per channel, per month Single incoming geographic number (new) 0.00 UK geographic number provided by Timico Single incoming geographic number (ported-in) UK geographic number ported from alternative provider Multiple incoming geographic numbers (new) 0.00 UK geographic numbers provided by Timico Multiple incoming geographic numbers (ported-in) Per number up to maximum of 95 Number rental (geo or non-geo) 0.85 Per number per month Number rentals (geo or non-geo) 0.45 Per number per month, 10 or more numbers Port rejection charge One-off where number port order is rejected Unlocking of mobile handset Administration fee VIRTUAL DATA CENTRE Virtual Data Centre Setup Per day Virtual Core Processing Unit (vcpu) 6.00 Per unit, per month Virtual Memory (vram) 4.00 Per unit, per month Platinum Storage 0.40 Per GB, per month Gold Storage 0.20 Per GB, per month Silver Storage 0.15 Per GB, per month Backup Storage 0.03 Per GB, per month Veeam Backup & Replication License 8.00 Per unit, per month McAfee MOVE Antivirus for Windows 6.00 Per unit, per month Antivirus for Linux Per unit, per month Additional static IP address 2.50 Per unit, per month Compact vshield Firewall (HA Pair) Per unit, per month Large vshield Firewall (HA Pair) Per unit, per month VIRTUAL NUMBERS Virtual number setup 0.00 Free of charge Virtual number setup - gold number From 100, dependent on number Virtual number rental 5.00 Per month, per number Call queuing rental 5.00 Per month, per number Simple IVR setup One-off Simple IVR rental 5.00 Per month, per number Advanced IVR setup (including call queueing) One-off Advanced IVR rental (including call queueing) Per month, per number Geographic routing setup One-off Geographic routing rental Per month, per number OTHER CHARGES IP address - additional Per month IP address - additional Per month IP address - additional Per month IP address - additional Per month Pre-installation site survey One-off Pre-installation site survey with engineering support One-off Pre-installation engineering support One-off Project management Per day Project management - bank holiday 1, Per day Paper billing administration fee 4.95 Per month. Billing is via & MyTimico as standard

5 Paper billing administration fee 9.95 From 01/10/16 - Per month. BACS or Cheque Payment (accounts < 1K per month) 4.95 Administration fee per month. Billing is via DD as standard Credit card payment (Visa/Mastercard) 1.25% Of transaction value to cover third party charges Credit card payment (Amex) 8.0% Of transaction value to cover third party charges Transfer of ownership Administration fee per service Returned cheque or refused Direct Debit Mandate Administration fee per instance Delivery <10Kg next day One-off Delivery <10Kg before midday One-off Delivery <10Kg before 10am One-off Delivery <10Kg before 9am One-off Delivery guaranteed same day POA One-off All prices quoted exclude VAT at 20% Timico Timico Standard Charges - DOC v19 - December changes in red