USER MANUAL KAUSB3GMODA

Transcription

1 USER MANUAL KAUSB3GMODA

2 PRODUCT INTRODUCTION Thank you for purchasing our USB modem. Before use, please read the manual carefully. This manual will help you complete the USB Modem installation and show you how to use it. You will then be able to enjoy the fun of wireless internet surfing anywhere, anytime. 1 - PRODUCT OVERVIEW The 3.5G USB Modem is backward compatible with HSDPA/UMTS/EDGE/GPRS/GSM, up to 7.2Mbps maximum speed. You will gain access to high-speed internet thanks to the continuous upgrading of software and technology, it will be able to provide you with even more functionality in the future. 2 PRODUCT SPECIFICATION Interface Type: USB Port Frequency: GMS: (850/900/1800/1900)MHz; UMTS: 2100MHz Transfer Rate: 7.2Mpbs Maximum Antenna: Built-in Antenna SIM Card: SIM/USIM SMS: Supports SMS sending and receiving Operating System: 32bit: Win2000/XP/Vista/Win7/8/8.1; 64bit: Win2000/XP/Vista/Win7/8/8.1; MAC OS X 10.4+, UBUNTU, Android Operating Temperature: -20 to 75

3 3 ATTENTION 1: Do not use in a hot or humid environment. 2: Through the use of excessive force you can easily damage this product and cause malfunction. During insertion and unplugging to the USB port, handling, and especially while inserted, special care should be taken to not use excessive force. Careless use leading breaking of the USB port can also harm your computer. 3: Any modification of the supplied software, and/or opening/modifying the device will void all warranties. 4: Avoid vibration and shocks. When not in use, the USB modem should be carefully protected from any damage during handling/storage. 5: Do not use near explosive or flammable items. 6: Do not insert the SIM card while the modem is connected to a PC. 4 INFORMATION The USB model has a plug-and-play, auto-install driver. No CD-ROM is required. 5 PRODUCT FEATURES 1: No CD-ROM, auto-install driver; plug and play. 2: The entire board of industrial-grade applications. 3: SIM/USIM card type supported. 4: Supports HSDPA/WCDMA/UMTS/EDGE/GPRS/GSM 5: Enables access to the internet, supports online MP3 player and online video player. 6: Supports MicroUSB card up to 4G 7: Supports SMS sending and receiving. 6 PACKING INFORMATION The package will contain 1 x 3.5G USB Modem. 7 NOTES This manual is for the HSDPA modem. Kogan reserves the right of final explanation for the manual, and has the right to modify, change or update it without notice.

4 8 SOFTWARE & DRIVER INSTALLATION Different operating systems required for the installation and un-installation procedure may cause the procedure to be different from the one described in this manual. If you see any differences, please follow the guidelines on the computer to install the software and drive. 1: Please start your computer, then connect the USB modem to the PC. (Please note: the signal depends on the local network conditions.) 2: The operating system will search for data card devices. 3: The operating system will complete the search for data card devices and show the above message. 4: The computer software will be installed automatically on your PC, and the following message will be displayed. If step (4) does not start automatically, follow step (5), otherwise go straight to step (6).

5 5: Click on My Computer, then right-click the HSDPA USB Modem device and select Autoplay, as shown below. 6: After installation is complete, press FINISH. 7: Wait for the computer to automatically install the data card driver, then wait for 1-3 minutes depending on the level of computer configuration required. If step (7) does not start automatically, please follow step (8), otherwise go straight to step (9).

6 8: Start My Computer, right click HSDPA USB Modem and select autoplay. 9: Wait to complete the installation of data card drivers.

7 TROUBLESHOOTING GUIDE Driver or application software installation failed a) Ensure at least 50MB of free hard disk space. b) Before installing the driver, close all other programs. LED indicator not flashing a) Check if the SIM card is inserted into the SIM card slot fully and make sure it is installed in the correct direction. b) If the indicator light is still not flashing, disconnect the USB port and re-insert the SIM card, then reconnect. The Application cannot start a) Connect the USB modem to the PC, wait about 5-10 seconds and then run the application. The application will automatically test if the equipment is connected or not and if the SIM is inserted correctly or not. b) Follow the below steps to check the modem driver: right-click My Computer Manage Device Driver Modem/Ports. I) Make sure the modem named Mobile connector, the port named Device Diagnostic Interface and Device Application Interface are displayed and do not show warning signs. II) If any warnings are shown, take out the USB modem and plug once again, then the drive can be installed. III) If you still see a warning marker, follow these steps: right-click the Mobile Connector, Device Diagnostic Interface and Device Application Interface, in the pop-up menu, select uninstall to uninstall the existing drivers. Take out the modem then plug it back in again and enter the installation menu of the driver. Modem Connection Failure Check if the wireless internet service is currently available and working in your region. Check if the SIM card supports the service or not, or for further information contact your local network operator. a) If the SIM card is a prepaid card, make sure that the card has enough balance. b) Check the dial-up connection, click on it's properties to verify the modem connection. Modem connection is OK, but immediately disconnects a) A SIM card problem is possible. Try another SIM card. b) If it is not a SIM card problem, it may be a network server instability. Try another network providers SIM card.

8 Driver did not complete the uninstallation In order to make sure that the software was uninstalled properly, do not pull out the USB modem during the uninstall process and instead wait for the completion of the uninstallation. Then go to My Computer Manage Device Manager and scan for hardware changes again. A window should pop up saying device drivers need to be installed, at which point you should cancel all install requests. Next to the devices yellow question mark icons will appear. Right-click these devices, select uninstall to completely uninstall device drivers, so you can then uninstall the USB modem driver safely and completely. GUIDE TO DIAL-UP FAILURE 1 Modem hardware failure. QUESTION: Caused by the internal Modem of the PC. SOLUTION: Disable the internal modem. 2 There is no dial tone. QUESTION: User inserted wrong SIM card or the SIM card is not inserted properly. SOLUTION: Insert the SIM card with internet support or insert the SIM card properly. 3 Failed to respond to user. QUESTION: Did not respond to user due to being busy or the signal is not strong enough. SOLUTION: Re-dial-up or move to another place to dial-up. 4 Remote computer did not respond. QUESTION: SIM card is invalid. SOLUTION: Insert the SIM card with internet connection support.

9 MAINTENANCE GUIDE 1 Before the modem is disconnected from the PC, we must turn off the modem application software and wait for the network connection icon to disappear in the bottom right. 2 When the modem is connected to the PC, do not insert a SIM card. 3 Do not open the modem cover to repair it yourself. You should contact the Kogan customer support team. 4 Do not shake or beat the modem. 5 Do not user chemicals to clean the surface of the modem. Use a cloth. 6 Do not use modem in close range of medical devices. 7 Do not use modem in aircrafts. 8 Do not use modem near any flammable or explosive environments. 9 Do not use during lightning storms.

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