Configuration manual

Transcription

1 Online telephony for entrepreneurs Configuration manual for Yealink phones on the gntel platform Specifically: Yealink SIP-TxxP/G phones Firmware version xx xx plus: a chapter on the Yealink videophone gntel Configuration manual for Yealink phones - version June 2017

2 Table of contents 1. Introduction Definitions and abbreviations Checking the firmware version of the phone Reset to factory defaults Login to the phone using the web interface Autoprovisioning settings Web interface settings...6 a) Phone account settings...6 b) Enabling or disabling STUN...7 c) Changing the local ports...8 d) Date and time settings...8 e) DTMF and codec settings...8 f) Settings for call transfer...9 g) Using call transfer Manually setting specific functions...10 a) Settings for BLF (Busy Lamp Field) and Call Pickup...10 b) Group Pickup c) Settings for ringtones...11 d) Indication of receipt of a voic e) Remote Phone Book...13 f) Disabling the presentation of missed calls Changing the password Yealink videophone Introduction This configuration manual describes the settings which ensure good compatibility between the phone and the gntel platform. This manual can be used for at least the following phone types: SIP-T48G, SIP-T46G, SIP-T42P and SIP-T41P. It can also be used for other phone types, for example the SIP-T21P. The contents of this configuration manual is restricted to those settings that specifically relate to the gntel platform. For a general guide containing all possible features and settings of the phone, we refer to the general User Guides as provided by Yealink. Note: manual changes that are made using the web interface, will only become active if the CONFIRM button at the bottom of the page is pressed. The screenshots of Yealink webinterface pages that are used in this manual are based on a T41P phone, with firmware version gntel Configuration manual for Yealink phones version 1.01 June

3 2. Definitions and abbreviations In this manual the following definitions and abbreviations are used: PI Provisioning Interface of the gntel platform, Customer code Code in the PI, identifying a gntel customer Phone account Account code of the SIP Account of a phone, as allocated in the PI. This code consists of the Customer code + 3 unique digits for each account. X button Round X button on the phone, below the navigation buttons. OK button Round OK button on the phone, in the middle of the navigation buttons. See picture below. 3. Checking the firmware version of the phone 1. Ensure that the phone is powered up and has finished the booting procedure. 2. Press the X button to ensure that the phone displays the starting screen. 3. Now press the OK button. 4. The screen shows a list that starts with: IP address ( IPv4 ), MAC address, Firmware. The format of the firmware version is: AA.BB.CC.DD AA corresponds with the phone type BB corresponds with the major firmware revision CC indicates the region/country/importer (0 or 1 = international, 188 = lydis/nl version) DD indicates the minor revision Optimal collaboration with the gntel platform requires that BB = 80 (or higher) and CC = 188. International versions (CC = 0 or 1) also function in most cases, but there can be differences. 4. Reset to factory defaults For example when access to the phone is not possible, a last resort can be to restore the phone to factory defaults. 1. Press and hold the OK button. 2. After 6 seconds the phone will ask for confirmation: Reset to factory setting?. 3. Release and then press the OK button again. 4. The phone will reset to factory defaults, this can take many minutes (the red LED flashes). 5. If the partner has put the MAC address and the IP address in the PI, the phone will now automatically autoprovision. gntel Configuration manual for Yealink phones version 1.01 June

4 5. Login to the phone using the web interface A Yealink phone can be controlled over its web interface, provided that the PC and the Yealink phone reside in the same subnet. Login using the web interface is done in the following way: 1. On the phone, press the OK button, in the display, the top line now shows the IP address of the phone. 2. Enter this IP address, in the address bar of the browser of the PC, and press Enter. 3. The PC will now show a login screen 4. The login credentials can either be the default login, or the autoprovisioning credentials in the PI, that are specific for the partner. Default: username = admin and password = admin Autoprovisioned: go to the PI Reseller details tab Technical heading Autoprovisioning settings contents of the parameter Default admin username / password (see screenshot below). 5. After login to the web interface, the PC will show a starting screen with eight tabs on top. gntel Configuration manual for Yealink phones version 1.01 June

5 6. Autoprovisioning settings An extensive general guide on gnttel Autoprovisioning is the gntel Autoprovisioning Manual. This Configuration manual for Yealink phones on the gntel platform only supplies specific information on Autoprovisioning for Yealink phones. The settings for Autoprovisioning can be found using the web interface, go to Settings Auto Provision. The example shows the setting for an automatic weekly autoprovisioning: If already an autoprovisioning has been done on the phone, on the autoprovisioning webpage the field Server URL will have the following contents: If the regular method for autoprovisioning as described in the gntel Autoprovisioning Manual doesn t work, the following steps can be performed. 1. Verify in the PI under Phone account detail if the MAC address of the phone is filled in correctly. The MAC address of the phone can be found in two ways: 1. On the lower white sticker at the backside of the phone. 2. Press the OK button on the phone, the MAC address will be displayed on the second line of the phone screen. 2. In the PI, click the Refresh timer in the Edit screen of the Phone account that uses this MAC address. 3. Login to the web interface of the phone and go to Settings Auto Provision. 4. Now at the bottom of the page click Autoprovision Now. gntel Configuration manual for Yealink phones version 1.01 June

6 5. The web interface asks for confirmation: Do you want to auto provision now?, click OK. 6. Now on the web page the message Configuration updating... will be displayed, followed by The operation is done! If at the start of the Autoprovisioning, the time of the MAC address timer has already been passed, the parameters at tab Account Basic will not be updated. It is possible to check on the phone if an autoprivisioning has been done. This can be done after one has navigated: Menu 1. Status 4. More 3. Accounts. 7. Web interface settings Using the web interface, phone settings can be verified and changed. a) Phone account settings 1. In the web interface, go to Account Register Account 1 2. The Register Status will show if registration is succesfull. 3. The following settings need to be in place: Line Active: Enabled Label: to be seen in the phone display when there are no active calls. Display Name: unused, may be left open. Register Name: the Phone account; it is used for Registration. User Name: the Phone account, it is used for Call set-up. Password: to be found in the PI under Phone account detail (see screenshot). gntel Configuration manual for Yealink phones version 1.01 June

7 Server Host: sip.gntel.nl Port: 5060 (alternative port is 38388) Enable Outbound Proxy Server: Enabled Outbound Proxy Server 1: sip.gntel.nl Port: 5060 (alternative port is 38388) b) Enabling or disabling STUN STUN facilitates port reservation for the audio stream in the NAT table of the local router, enabling transmission of audio directly after the start of the call. If the local router uses Symmetrical NAT, STUN should be disabled. 1. In the web interface, go to Account Register 2. At the bottom of the page, there is the parameter NAT. Select the value STUN to use STUN or select the default value Disabled in order to not use STUN. 3. If STUN is used, go to Network Advanced NAT and apply the settings: gntel Configuration manual for Yealink phones version 1.01 June

8 c) Changing the local ports 1. Go to Settings SIP (line 4) to check the local SIP Port of the phone and to change it if necessary. Local SIP Port: 5060 (default value) 2. Go to Network Advanced Local RTP Port for the range of the audio ports. Range: 11780~12780 (default value) d) Date and time settings 1. In the web interface go to Settings Time & Date 2. Verify / set the parameters as follows: Time Zone: +1 Daylight Saving Time: Automatic Primary Server: ntp.gntel.nl e) DTMF and codec settings DTMF: 1. In the web interface go to Account Advanced and for the parameter DTMF Type set the value RFC2833 Codecs: 1. In the web interface go to Account Codec and below Enable Codecs place the following codecs: PCMA (G.711 A-law) and, if activated in the PI, G.729 (see screenshot). gntel Configuration manual for Yealink phones version 1.01 June

9 f) Settings for call transfer 1. In the web-interface, go to Features Transfer 2. Apply the settings as pictured in the screenshot, especially ensure that Semi-Attended Transfer is set to Disabled. g) Using call transfer Call transfer without announcement ( cold transfer ) 1. On the Yealink phone: press Tran (button left below the screen) 2. Type the number to which call transfer is needed, and again press Tran Call transfer with announcement ( warm transfer ) method A: 1. On the Yealink phone: press Tran (button left below the screen) 2. Type the number to which call transfer is needed, and press the OK button 3. If the call is answered: announce the proposed call transfer 4. Again press Tran Call transfer with announcement ( warm transfer ) method B: 1. On the Yealink phone: press Hold (2nd button below the screen) 2. Now press NewCall 3. Type the number to which call transfer is needed and press the OK button 4. If the call is answered: announce the proposed call transfer 5. Press Tran 6. Select option 2: the telephone number of the first call, and press the OK button gntel Configuration manual for Yealink phones version 1.01 June

10 8. Manually setting specific functions a) Settings for BLF (Busy Lamp Field) and Call Pickup Left and right of the phone screen there are programmable buttons (on a T41P phone, with the help of the browsing facility, 15 buttons can be programmed). A busy lamp (BL) enables an employee to see if a colleague is available, and to make an instant phone call to this colleague (direct station select, DSS). Busy Lamp is used for Phone Accounts, not for Free-seating Accounts. In the web interface, go to DSSKey. Set up a Line Key for BLF usage like this: Type: BLF Value: <Phone account>, the Phone account for which monitoring by BLF is needed. Label: name of the colleague; this is shown in the phone screen, next to the Line Key Extension: **<Phone account> (enables call pickup). Here, <Phone account> refers to the same Phone account as below Value. There are 2 possibilities for answering an incoming call towards the phone of a colleague: Pickup for calls that are incoming at a specific colleague This possibility exists if the employee has a BLF button programmed (as described above) that refers to the colleague. The call is answered by pressing the BLF button on the phone of the employee. Pickup for calls, incoming at a Phone account that is a member of a pickup group See below: Group Pickup. gntel Configuration manual for Yealink phones version 1.01 June

11 b) Group Pickup Group Pickup is using a Line Key to pickup a call which is incoming at a colleague that belongs to the same pickup group. Configuring a pickup group requires the delivery of a customerspecific service by gntel. By default, gntel uses the internal number 899 for group pickup, unless the customer or partner requests another internal number to be used. To program the Line Key: in the web interface go to DSSKey and apply the settings: c) Settings for ringtones In the Yealink phone, the default ringtone is Ring1.wav. The default can be changed at Settings Preference. Here it is possible for the parameter Ring Type to choose one of the other ringtones from the standard list. There is also the possibility to have for internal calls a different ringtone than for external calls. In order to configure this, go to Settings Ring. Now for internal calls select a ringtone that differs from the default, for instance Ring6.wav. gntel Configuration manual for Yealink phones version 1.01 June

12 By using a customer-specific service from gntel, it is possible to also specify a unique ringtone for other distinctive calltypes, using for example the string alert-special. This requires that in the web interface of the phones, this Internal Ringer Text alert-special is combined with a specific Internal Ringer File, which should be different from the ringtones that are already used (for example Ring3.wav, see screenshot below). d) Indication of receipt of a voic The indication that a voic was received, is the blinking of the red LED in the upper right corner above the screen, combined with a pop-up in the screen stating the number of freshly received voic s. This feature requires a number of settings. In the PI the voic box is coupled to the Phone account, see Phone account detail (screenshot). The Account code is the Phone account (number), the Voic box is identified by a 3-digit number. In the web interface of the phone the following five parameters should be set correctly. In the web interface go to Account Advanced. Settings: gntel Configuration manual for Yealink phones version 1.01 June

13 If at Features Notification Popups the parameter Display Voice Mail Popup is set to Enabled, the phone screen will display the number of received voic s. Listening to voic s is started by initiating a call to the number On the Yealink phone (not the web interface) the setting can be made that pressing the voic button, the button with the envelope on it at the right hand side of the phone, will result in calling the number On the Yealink phone, go to Menu Message Voice Mail Set Voice Mail and enter as Code: If the end user calls 1233, the system will ask for the number of the voic box and the pincode of the voic box. e) Remote Phone Book To make it possible to use a remote phone book, needed is a list in xml format with on each line: name, external number; also possible is: name, speeddial number, external number. The URL that the end user must use to download the external phone book ends with:... /YealinkRemote.xml. The following setting makes the external phone book accessible from the Yealink phone. In the web interface go to Directory Remote Phone Book. Fill in: Remote URL = the URL that the end user should use, Display name = phone book name in the screen of the phone. gntel Configuration manual for Yealink phones version 1.01 June

14 f) Disabling the presentation of missed calls If the end user doesn t have the need to see the missed calls, this feature can be disabled as follows: in the web interface go to Account Basic. Here the parameter Missed Call Log can be set to Disabled. 9. Changing the password Changing the user password and the administrator password for the Yealink phone can be done as follows. 1. In the web interface go to Security 2. For the parameter User Type either select admin for changing the administrator password, or user for changing the user password 3. Now type: old password, new password, confirmation of the new password 10. Yealink videophone This manual is primarily targeted for the Yealink SIP-TxxP/G phones for making voice calls. For Yealink videophones, like the T49P or the VP530 (with firmware version ), the same settings can be used as for audio only phones, and in addition some settings for video calls. Note: there is no autoprovisioning available for the VP530. gntel Configuration manual for Yealink phones version 1.01 June

15 The main additional points of attention for the Yealink videophone are: Settings for making video calls: In the PI: 1. In the list with Phone Accounts, after the account that needs to be checked, click Advanced configuration 2. Verify if, apart from the voice codecs, also 1 or more video codecs are enabled. If this is not the case, then ask gntel Support to activate the video codecs. In the web interface of the phone: 1. For each account that is in use: set the enabled video codecs; go to Account Codecs and verify for this account (ID to be seen on top of the web page) apart from the Voice Codecs also the separate table with Video Codecs Remark: down below the web page which is reached via Account Advanced there are ranges specified for H264 Payload and MPEG4 Payload. It is recommended to stay within the specified ranges. gntel Configuration manual for Yealink phones version 1.01 June