One and Only. Pricing Guide. One and Only. Pricing Guide. Q1 Apr Jun 2018 V2.0. Q1 Apr Jun 2018 V2.0

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1 One and Only. Pricing Guide Q1 Apr Jun 2018 V2.0 One and Only. Pricing Guide Q1 Apr Jun 2018 V2.0 One and Only. Pricing Guide Q1 Apr - Jun 2018 V2.0 Page 1

2 Introduction Air Telecom Wholesale continues to support customers success with the award-winning One and Only. tariff. Our entire range of outstanding SIM only options means no complicated schemes for funding hardware and accessories. In addition to reducing ongoing credit risk, this also means that you do not have to be tied in to 24-month contracts. With the One and Only. tariff, 30 days notice is all we need to cancel. Earlier this year we released a completely refreshed version of the One and Only. proposition, but it has also been made available on the network, giving our customers even greater choice. As you will see throughout this guide, it is almost identical in every way to its counterpart, and the minor differences do not affect the key features such as base tariffs and optional boltons. Still with simplicity in mind, One and Only. offers new and better value tariff options with even greater choice across two leading networks. One and Only. Pricing Guide Q1 Apr - Jun 2018 V2.0 Page 2

3 What s New? Please note: adjustments highlighted in orange, specifically relevant in this pricing guide, are applicable from 1st June Air Telecom Wholesale are committed to ensuring that the One and Only tariff remains the leading proposition. Having recently released our Shared Data options we decided to review the proposition as a whole and agreed that, based on feedback and the current marketplace, improvements could be made to make this tariff even better for our customers. You will see a number of changes throughout this guide (highlighted in purple text) however we have listed some of the key improvements below for easy reference: Please see updates to the destinations included within our Worldwide Zoning structure on page 15. The following destinations will be changing zones: Cameroon, Korea, Laos, Macau, Morocco, Myanmar, Oman, Saudi Arabia, Seychelles, UAE and Uzbekistan are moving from Rest of World Zone 2 to Rest of World Zone 1 Burkina Faso and Vietnam are moving from Rest of World Zone 3 to Rest of World Zone 1 Bhutan and Madagascar are moving from Rest of World Zone 4 to Rest of World Zone 1 Cape Verde, Gambia and Zimbabwe are moving from Rest of World Zone 3 to Rest of World Zone 2 Sao Tome and Principe are moving from Rest of World Zone 4 to Rest of World Zone 3 There are around 40 new destinations being added into the WTS service, meaning it now offers users access to their standard bundles whilst in over 100 destinations worldwide for only 5 excluding VAT per day (see page 15). We also now offer 50 inclusive International Minutes (UK to EU, USA & Canada) and 50 Non-Geographical minutes in all of our base tariffs for no extra cost (Excludes Low User tariff) Shared data, despite being our newest addition to the proposition, has been reduced in cost. There is a new roaming structure and all NEW versions of our One & Only tariffs offer new roaming rates, offering huge savings on roaming data in most popular destinations. Existing customers will still see the adjustment in zoning structure but pricing on the whole remains almost identical. One and Only. Pricing Guide Q1 Apr - Jun 2018 V2.0 Page 3

4 One and Only. Voice Tariffs Unlimited standard minutes & SMS 50 NonGeo minutes 50 International Minutes to EU, USA & Canada - data allowances purchased separately O&O + WTS WSSN OWSSN O&O + WTS/IC WSSICN OWSSICN Special: Unlimited standard minutes & SMS 50 Non Geo minutes 50 International Minutes to EU, USA & Canada 20GB UK Data O&O 20GB Special + WTS WS20GBBS OWS20GBS O&O 20GB Special + WTS/IC WS20GBIC OWS20GBIC * Non-geographical bundle minutes will only apply when dialling within the UK 500 minutes, 500 SMS and 500MB inclusive data - no bolt-ons or bundles are compatible with this tariff - Daisy Low User 500 DW500LU 0DW500LU * This tariff is a legacy low user option, it is not to be used in conjunction with other O&O services and bolt-ons. In addition, users of this tariff will not benefit from the newly introduced roaming rates from April 18. WTS - World Travel Select For more information, please visit page 17 One and Only. Pricing Guide Q1 Apr - Jun 2018 V2.0 Page 4

5 One and Only. Shared Data What is it? Bundles are simply applied at account level and then, once active, qualifying MPNs are manually assigned to each bundle at your discretion. Numbers can be added to more than one bolt-on at a time and any MPNs not associated with an account level bundle will not get access to any of the inclusive allowances, ensuring your customers who aren t paying for shared data don t end up utilising someone else s allowance... Price * O&O 25GB Shared Data VWSHRD25N OWSHRD25N O&O 50GB Shared Data VWSHRD50N OWSHRD50N O&O 75GB Shared Data VWSHRD75N OWSHRD75N O&O 100GB Shared Data VWSHRD100N OWSHRD100N O&O 250GB Shared Data VWSHRD250N OWSHRD250N 1, O&O 500GB Shared Data VWSHRD500N OWSHRD500N 2, O&O 1TB Shared Data VWSHRD1TN OWSHRD1TN 5, *Pricing excludes VAT One and Only. Pricing Guide Q1 Apr - Jun 2018 V2.0 Page 5

6 One and Only. UK Bolt-ons Data Bolt-ons BlackBerry Price * Price * O&O 3GB UK/EU Data VWD3 OWD O&O 5GB UK/EU Data VWD5N OWD5N O&O BIS 1GB (Voda Only) DWBIS1GB N/A 5.00 O&O BES 1GB (Voda Only) DWBES1GB N/A O&O 10GB UK/EU Data VWD10N OWD10N O&O 20GB UK/EU Data VWD20N OWD20N The above tariffs are compatible with both special and standard voice tariffs excluding our low user tariff (DW500LU). Non Geo Bolt-ons Price * O&O 100 Non Geo Mins V1NGN O1NGN 6.00 O&O 300 Non Geo Mins V3NGN O3NGN International Minute Bolt-ons International SMS Price * Price * O&O 100 Int. Euro Mins VO100IE OVO100IE O&O 500 Int. Euro Mins VOAO5IE OAO5IE O&O 1000 Int. Euro Mins VOAO1IE OAO1IE O&O 100 Int. World Mins VO100IWN O100IWN O&O 100 Int. SMS WSISMS100 OWSISMS O&O 250 Int. SMS WSISMS250 OWSISMS O&O 500 Int. SMS WSISMS500 OWSISMS O&O 1000 Int. SMS WSISMS1000 OWSISMS O&O 500 Int World Mins VOAO5IWN OAO5IWN O&O 1000 Int World Mins VOAO1IWN OAO1IWN Compatible for use when in the UK calling abroad One and Only. Pricing Guide Q1 Apr - Jun 2018 V2.0 Page 6

7 One and Only. Roaming Bolt-ons Roaming Minute - Worldwide Price * O&O 100 Roam WW VWRM100 WRM O&O 250 Roam WW VWRM250 WRM O&O 500 Roam WW VWRM500 WRM Compatible for use when roaming in ROW Zones 1, 2 & 3 (excludes ROW Zone 4) Roaming Data - Worldwide Price * O&O Roam WW 250MB VWRD250 WRD O&O Roam WW 500MB VWRD500 WRD O&O Roam WW 1GB VWRD1 WRD All prices are exc. VAT Compatible for use when roaming in ROW Zones 1, 2 & 3 (excludes ROW Zone 4) IMPORTANT NOTE: All bolt-ons will apply secondary to any daily roaming services such as WTS One and Only. Pricing Guide Q1 Apr - Jun 2018 V2.0 Page 7

8 One and Only. Out of Bundle Costs Call Type Price (pence per unit) Minimum first period charge Billing Increments On Net 0.65 per minute 1 second 1 second Cross Net 0.65 per minute 1 second 1 second Landlines 0.65 per minute 1 second 1 second Voic 0.65 per minute 1 second 1 second SMS 0.65 per message N/A per unit MMS 0.65 per message N/A per unit Video Call 0.65 per minute 1 second 1 second Video Call - International 0.65 per minute 1 second 1 second Call Return - (up to 3600 seconds) 0.65 per minute 1 second 1 second Call Return - (over 3600 seconds) 0.65 per minute 60 seconds 60 seconds Call Return - Landline 0.65 per minute 60 seconds 60 seconds Call Return - Cross Net 0.65 per message 60 seconds 60 seconds Call Return - Personal Numbering Service 0.65 per minute 60 seconds 60 seconds International Call - EU 1.25 per minute 60 seconds 60 seconds International Call - RoW 1.80 per minute 60 seconds 60 seconds International SMS 0.65 per message N/A per unit Non-Geo Access Charge (084 & 087)* 0.65 per minute 60 seconds 1 second Premium Call Access Charge (09)* 0.65 per minute 60 seconds 60 seconds Directory Enquiries Access Charge (118)* 0.65 per minute 60 seconds 1 second Freephone (0800)*** 0.65 per minute 1 second 1 second Radio Paging Services (i.e. 076) 0.65 per minute N/A per call Personal Numbering Services (i.e. 070) 0.65 per minute 60 seconds 1 second Call Forwarding Services (i.e /07755) 0.65 per minute 60 seconds 1 second Data 5p per MB per KB* per KB** ** Cost is rounded per event to the nearest pence *** Freephone numbers may still be charged when dialling from outside of Europe One and Only. Pricing Guide Q1 Apr - Jun 2018 V2.0 Page 8

9 International Caller from Air Telecom Our International Caller (IC) offers end users hugely reduced international call rates when dialling abroad from the UK without bundles. For only 10 exc. VAT extra per month on all* of our wholesale One and Only. base tariffs, you will benefit from these massive savings on international calls. International Caller tariff UK to Europe / USA / Canada UK to Rest of World UK International SMS Price ** 10p per minute (usually 1.25 to Europe and 1.80 to USA/Canada) 60p per minute (usually 1.80p) 10p per message (usually 0.65) * Excludes One and Only. Low User tariff International Caller tariff UK to Europe / USA / Canada UK to United Arab Emirates UK to Rest of World UK International SMS Price ** 10p per minute (usually 1.25 to Europe and 1.80 to USA/Canada) 20p per minute (usually 1.80p) 60p per minute (usually 1.80p) 10p per message (usually 0.65) ** All prices are exc. VAT One and Only. Pricing Guide Q1 Apr - Jun 2018 V2.0 Page 9

10 Opt in and save with Air Telecom World Travel Select Air Telecom s World Travel Select allows users full access to their UK bundles and allowances while roaming worldwide for just 7.50 (exc. VAT) per day. World Travel Select is available in the following countries: Afghanistan, Albania, Andorra, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Bahrain, Barbados, Bangladesh, Bermuda, Bosnia and Herzegovina, Bonaire, Brazil, British Virgin Islands, Cambodia, Canada, Cayman Islands, Chile, China, Columbia, Costa Rica, Curacao, Democratic Republic of Congo, Dominica, Domnican Republic, Ecuador, Egypt, El Salvador, Fiji, Georgia, Ghana, Grenada, Guatemala, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Israel, Japan, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Laos, Lesotho, Macau, Macedonia, Malaysia, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, New Zealand, Nicaragua, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Russia, St.Kitts and Nevis, St. Lucia, St. Vincent, Samoa, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, South Sudan, Sri Lanka, Suriname, Swaziland, Taiwan, Tanzania, Thailand, Tonga, Trinidad and Tobago, Turks and Caicos Islands, Ukraine, United Arab Emirates, Uruguay, USA, US Virgin Islands, Uzbekistan, Vanuatu, Vietnam. Our daily roaming rate is currently applicable against ALL noted event types including received SMS Any usage will be debited from the user s UK bundled allowance If a user makes a call out of country, this will be chargeable at standard roaming rates If a user exceeds their UK allowances, they will be liable to roaming pence per minute rates For details of countries in each of the worldwide zones, please click here One and Only. Pricing Guide Q1 Apr - Jun 2018 V2.0 Page 10

11 FAQ s What is pro rata billing? Your mobile subscriptions are paid for in advance and are based on a set monthly bill date (usually 1st of every month). As such on a connection s first invoice, or first invoice after a change in tariff, there will often be some pro rata billing. Example - First invoice since connection This is when the additional line rental cost that hadn t been charged in advance is added to the first full month s line rental cost. So for example, if your monthly line rental is pcm and your subscription is connected on the 15th of the month, you will receive a bill on the 1st of the following month covering all of that month plus catching up on the unpaid 15 days prior to the first invoice. Making that bill total Example - First invoice after tariff/bolt-on amend This is when the system has to balance the total cost of line rental after a mid-month change in monthly invoice. So, for example, if the monthly line rental is 10.00pcm and you amend a tariff to 15.00pcm on the 15th of a month. The system initially recognises that it overcharged you earlier in that month for the tariff, as you were billed up to and including the last day of that month, so it will credit 5.00 back. It will then invoice the new cost for the remainder of that month ( 7.50) plus the following month in advance as standard. The bill on the 1st of the following month, after the amend, will show in the summary a line rental cost of with a credit for the 5.00 owed, meaning that month s total line rental cost was What is pro rata bundle allowance? Like pro rata billing, pro rata bundle allowance also occurs in the first month after initial connection and/ or during the m onth of any amendment. Example International minute bolt-on applied When we quote a price for any bolt-on, that package is based on the bolt-on being applied during the whole billing period of any given month. However, if you apply a bolt-on part way through a month you will only receive part of the allowance (as you will only be billed part of the cost see Example First Invoice after tariff/bolt-on amend for full cost explanation). If you apply a 100 minute international bolt-on against a subscription on the 15th of the month and your bill date falls on the 1st you will only receive half of the international allowance (approx. 50 minutes) for the remainder of that month. 30-day minimum rule for bolt-ons To avoid confusion and potential bill shock, Daisy Wholesale implement a 30-day minimum application policy for bolt-ons, this ensures any pro rata bundle allowance is maximised for the month it is applied by remaining against that for at least one bill run. Why must I put tariff/bolt-on amend requests in writing? We like to ensure all of our processes remain simple, yet safe and in line with industry best practice. The main purpose of this is to avoid unnecessary billing errors, credits or disputes. We ask that all of our Partners request any cost changing amendments in writing, which also helps provide security for the Partner. What is a buyout and why must I pay this? All active subscriptions will have a set minimum connection term, whether it is 30 days or 24 months and is based on the terms of your agreement. As such you would be liable to cover the cost of the line for the whole of that term. In the event you wish to disconnect or change supplier mid-way through an agreement, or without serving the agreed notice period once outside of minimum term, you would be liable to pay a buyout fee. A buyout fee would be generated based on the remaining cost of line rental to full contractual term and may also include set termination fees (see your own agreement for details on whether these charges apply to you). 30-Day Terms No 12 or 24-month agreement, just 30 days notice with a single cease fee of 50 exc. VAT per subscription whether you require a PAC or disconnection. As an incentive to loyal customers, in the event numbers are active for over 24 months, the cease fee will be waived. New Business Only This tariff is specifically aimed at new business only and therefore, migrations and standard re-signs on to these tariffs are exempt. If you would like to move your existing connections/base on to the new tariffs detailed within this guide, there will be a Tariff Change Fee of 50 exc. VAT per number. In line with our cease fee incentive to encourage loyalty, connections active for over 24 months will be exempt from this charge. One and Only. Pricing Guide Q1 Apr - Jun 2018 V2.0 Page 11

12 Points of Note Subject to change The One and Only. tariff is subject to change. Air Telecom Wholesale will ensure at least 30 days notice is given before any changes take effect. Gateways/Artificially Inflated Traffic (AIT) Daisy Wholesale does not allow SIMs to be used in any equipment which enables the routing of calls or data (including without limitation, text or picture messages) from fixed apparatus or standard devices to mobile equipment, by establishing a mobile to mobile call or transmission. Nor does it allow the use of any equipment which enables the sending of bulk SMS, voice or data services. Daisy Wholesale reserves the right to suspend without notice should we believe that such equipment is being used. During suspension the liability for any access charges or calls will rest with the Partner. Terms Please note any defined terms used in this Pay Plan and price list have the same meanings as set out in the mobile agreement between Air Telecom Wholesale and the Customer (the Agreement ). The Pay Plan and/or price list may be amended and issued from time to time by Air Telecom Wholesale. Early Termination Fees Early termination fees are applicable in all cases where a cease request has been submitted and the minimum agreed terms have not been completed. This fee is determined based on the pro rata cost of line rental remaining from the subscription s date of cease up to the end of the agreement, including any required notice periods. Migrations Daisy Wholesale introduced a fee of 50 exc. VAT per connection on all same network migrations from 1st December Questions? Should you have any concerns or queries with regards to anything detailed within this Pay Plan, then please do not hesitate to contact your Account Manager directly or alternatively our Wholesale Mobile Support Team at support@air-telecom.com One and Only. Pricing Guide Q1 Apr - Jun 2018 V2.0 Page 12