Replacement Certificate Policy. Version 4 Date May 2018 Reason for review Annual policy review

Transcription

1 Replacement Certificate Policy Version 4 Date May 2018 Reason for review Annual policy review Reviewed by E Milroy Ratified by Melissa Lovell Date of next review May 2019

2 Replacement Certificate Policy Introduction Replacement certificates may be requested by learners or centres. Replacement certificates must be requested by completing the replacement certificate form which is available on our website and can be seen in Appendix 1. RoSPA Qualifications will not issue a replacement certificate where the centre or learner still holds the original certificate and replacement certificates will be labelled as such. If you are in possession of the original certificate, you must return it to us before the replacement can be issued. If applying as a learner, you must provide proof of identity and date of birth. You must therefore provide a copy of one of the following with your request: passport or national identity document driving licence If the centre is applying for the certificate, they must take responsibility for checking the identity of the candidate and confirm this has been done. We will make every effort to check a learner s certification against the information provided and to issue a replacement certificate. However, we reserve the right not to issue a replacement certificate. The fee for each replacement certificate is 25 +VAT. No fee is charged for certificates damaged or lost in transit to centres or candidates. No fee is charged for replacement certificates where we are responsible for a spelling error. However, a charge is made if the centre or candidate has supplied incorrect information to us. In either case, the centre or candidate must return the original incorrectly spelt certificate. Contact us If you have any queries about any aspect of the content of this policy, or wish to request a replacement certificate please contact us on , enquiries@rospaqualifications.com or via post to: RoSPA Qualifications 28 Calthorpe Road Birmingham B15 1RP Version: 4 Date: May

3 Replacement Certificate Policy APPENDIX 1 REPLACEMENT CERTIFICATE FORM - CENTRE Name of learner requesting certificate Name of qualification Reason for replacement Is original being returned? Please tick Yes No Have you confirmed the identity of the learner? Please tick Yes No Centre Name Name of centre staff requesting certificate *I confirm that this is a genuine request for a certificate for a qualification that this learner has achieved. If the original certificate is not being returned, I confirm that it has been lost. Should it be found at anytime it will be returned to RoSPA Qualifications. Signature Date The fee for each replacement certificate is 25 +VAT. Your centre will be invoiced for the amount, where relevant. No fee is charged for certificates damaged or lost in transit to centres or candidates. No fee is charged for replacement certificates where we are responsible for a spelling error. However, a charge is made if the centre or candidate has supplied incorrect information to us. In either case, the centre or candidate must return the original incorrectly spelt certificate. Further Information If the centre is applying for the certificate, they must take responsibility for checking the identity of the candidate and confirm this has been done. We will make every effort to check a learner s certification against the information provided and to issue a replacement certificate. However, we reserve the right not to issue a replacement certificate. RoSPA Qualifications will not issue a replacement certificate where the centre or learner still holds the original certificate and replacement certificates will be labelled as such. If you are in possession of the original certificate, you must return it to us before the replacement can be issued. For further information, see our Replacement Certificate Policy Version: 4 Date: May

4 REPLACEMENT CERTIFICATE FORM - Learner Name Address where replacement certificate should be sent Contact Number address Name of qualification which certificate is being requested for Reason for replacement Is original being returned? Please tick Yes No You must provide proof of identity and date of birth. Which document you are providing with your request? Please tick Passport or national identity document Driving Licence *I confirm that this is a genuine request for a certificate for a qualification which I have achieved. If the original certificate is not being returned, I confirm that it has been lost. Should it be found at any time I will return it to RoSPA Qualifications. Signature Date Replacement Certificate Fee How would you like to pay Please tick 25 +VAT Invoice Invoice Address Purchase Order (if required) Credit/Debit Card Contact phone number for payment

5 The fee for each replacement certificate is 25 +VAT. No fee is charged for certificates damaged or lost in transit to centres or candidates. No fee is charged for replacement certificates where we are responsible for a spelling error. However, a charge is made if the centre or candidate has supplied incorrect information to us. In either case, the centre or candidate must return the original incorrectly spelt certificate. Further Information We will make every effort to check a learner s certification against the information provided and to issue a replacement certificate. However, we reserve the right not to issue a replacement certificate. RoSPA Qualifications will not issue a replacement certificate where the centre or learner still holds the original certificate and replacement certificates will be labelled as such. If you are in possession of the original certificate, you must return it to us before the replacement can be issued. For further information, see our Replacement Certificate Policy