ASSISTANT ICT NETWORK MANAGER. JOB DESCRIPTION Support Staff

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1 ASSISTANT ICT NETWORK MANAGER JOB DESCRIPTION Support Staff The school has been designated by the Secretary of State as a school with a religious character. Its Instrument of Government states that it is part of the Catholic Church and is to be conducted as a Catholic school in accordance with Canon Law, the teachings of the Catholic Church and the Trust Deed of the Archdiocese of Liverpool. At all times the school is to serve as a witness to the Catholic Faith in Our Lord Jesus Christ. This appointment is with the governors of the school under the terms of the Catholic Education Service contract signed with the governors as employers. It is subject to the current conditions of service for support staff and other current education and employment legislation including that of the Department for Education. The governing body and the Diocese are committed to safeguarding and promoting the welfare of children and young persons. The highest priority is given to following the guidance and regulations to safeguard children and young people. The successful candidate will be required to undergo an Enhanced Disclosure from the DBS and obtain any other statutorily required clearance. JOB PURPOSE: RESPONSIBLE TO: RESPONSIBLE FOR: LIAISES WITH: Supporting the ICT Network Manager in maintaining the school s IT network, systems and equipment, providing 1st and 2nd line support, training and guidance to all users to ensure the highest quality teaching and learning. To provide cover in the absence of the ICT Network Manager. Headteacher, SLT Cluster Leader, School Business Manager, ICT Network Manager ICT Technician, Junior ICT Technician & Multi-Media Technician All members of staff (teaching and support), students, suppliers, external contractors and other stakeholders. GRADE: Grade 6 WORKING PATTERN: 37 hours per week Full Time-Full Year Mon Thursday 8.00am 4.00pm Friday 8.00am 3.30pm Lunch 30 minutes Flexibility to suit the needs of the school and attendance at specific evening events is expected, for which overtime or time in lieu will be payable

2 MAIN DUTIES STRATEGIC PLANNING Assist in the support and development of the Computing curriculum Assist in the monitoring and review the types, prioritisation and volumes of system traffic alongside system faults and subsequent root cause analysis where necessary. In the absence of the ICT Network Manager attend relevant meetings where the ICT service is discussed and input is required. Proactively anticipate the needs of the school and make recommendations for future purchases to ensure continuous operation of the networks. RESOURCE MANAGEMENT Line manage the ICT Technician, Junior ICT Technician & Multi-Media Technician contributing to their recruitment, induction and professional development. This will be recorded using the My Professional Record system. Placing orders on behalf of the school in accordance with the school s Financial Regulations to achieve best value. Support the school in ordering, stocking and replenishing ICT consumables together with promoting acceptable and cost-effective use. Ensure the school works within relevant legislation such as the Data Protection Act, Computer Misuse Act. DEVELOPMENT AND MAINTENANCE OF TECHNICAL SYSTEMS Assist the ICT Network Manager in ensuring all school ICT systems are fully operational during those hours defined by the school as core business hours and during key school events. Communicate effectively with all appropriate colleagues when updates/issues require the system or parts of the system to be shut down Assist and support the ICT Network Manager to design, develop and implement the network infrastructure to meet the school s requirements. Assist the ICT Network manager in ensuring the network operating systems, components and attached devices are kept up to date with latest, tested patches and oversee the maintenance of the same where required. Provide second level in-school support for more complex requests; perform advanced troubleshooting on PCs peripherals and applications. Advise on compatibility of hardware, applications and operating systems, according to user requirements. Install, configure, test and manage the deployment of system and client applications whether new or upgraded. To assist in resolving issues relating to the school s CCTV, telephony, printing and site access and visitor management systems Ensure all current and planned web-based technologies remain fully operational. Assist in managing internet access filtering, filtering and related monitoring systems. Maintain the currency and effectiveness of the school s Anti-Virus system, ensuring that a suitable recovery procedure is in place. Ensure the integrity and confidentiality of information held on the school s networks and when being delivered to and sent by users

3 Assist in the management and maintenance of the school s growing network of Apple Macintosh computers. Develop and oversee a school ticketing system. Assign tickets and jobs to other members of the team. Ensure that all deadlines are met. Oversee regular stock checks and maintain appropriate records as required by the ICT Network manager. Oversee safe disposal of obsolete equipment, used consumables and waste materials in line with recognised procedures and legal requirements. Oversee the auditing of the school ICT equipment as directed by the ICT Network Manager DEVELOPING THE EXPERTISE OF OTHERS IN EMERGING TECHNOLOGIES Maintain the school Virtual learning Environment (Office 365). Support staff with day to day ICT related problems. Undertake available training opportunities and demonstrate a commitment to continuous development both personally and for other IT support staff Carry out audits of student and staff internet usage and monitor compliance with the ICT acceptable usage and E-safety policies SCHOOL SUPPORT To be aware of and comply with policies and procedures relating to child protection, safeguarding, health and safety, security, confidentiality and data protection, reporting all concerns to an appropriate member of staff as soon as they arise. Everyone who works at St Edmund Arrowsmith High School has the responsibility for promoting the safeguarding and welfare of children. Actively promote equal opportunities and support the delivery of services which are accessible and appropriate to the diverse needs of service users. To uphold the Catholic ethos of the school including attendance at whole school events. To participate in training and other learning activities and the school s performance management process To invigilate examinations when requested by the Examinations Assistant. To carry out any other duties commensurate with the grade and job title as directed by the Headteacher. SIGNATURES The school will endeavour to make any necessary reasonable adjustments to the job and the working environment to enable access to employment opportunities for disabled job applicants or continued employment for any employee who develops a disabling condition. This job description is current at the date below but will be reviewed on an annual basis and, following consultation with you, may be changed to reflect or anticipate changes in the job requirements which are commensurate with the job title and grade. Signed.... Dated... (Support Staff) Signed... Dated (Headteacher)

4 Assistant ICT NETWORK MANAGER PERSON SPECIFICATION Qualifications Essential Hold both server and network qualifications at NVQ Level 4 or equivalent or equivalent significant demonstrable experience of managing medium to large, mixed networks preferably within an educational environment. Desirable Microsoft Certified Professional server and desktop VMware Vsphere 6 network associate/professional Cisco/HP certified routing and switching ITIL certified Educated to degree level in a relevant subject or Industry Standard qualifications e.g. Microsoft, CISCO, COMPTIA Microsoft classroom or VLE Experience of Assisting in the implementation of server, software and database management Managing staff Managing ICT procurement Day to day experience of large, complex, mixed-media networks Server virtualisation utilising VMware vsphere and vcenter Assist in maintaining and developing large physical, wireless and virtual network infrastructures Using Microsoft Office 365. Using a variety of Microsoft Server and network management tools including VEEAM. Classroom management software / systems Using School Management Information Systems e.g. SIMS Apple operating systems Internet Filtering Network Security including LAN, WAN and wireless. Working in ICT support in a school environment Knowledge A good overall understanding of large complex networks. MIS operation, Software management,

5 Storage and website technologies. Knowledge of remote access systems and cloud based services including security and data protection Knowledge of Microsoft desktop and server systems, back up, , anti-virus and other network management systems Knowledge of health and safety in relation to the use of ICT equipment Knowledge of educational technologies (Smartboards, classroom management software, VLE s or equivalent) Skills and Abilities Confident user of client/server based configurations and applications Analytical skills and a clear approach to problem solving Good oral and written communication skills particularly in relation to delivering training and providing information of potentially complex technical concepts in a clear and understandable manner, appropriate to the audience. Ability to communicate difficult/sensitive information tactfully Ability to detect, diagnose and resolve networking, PC, printer and peripheral device faults in a timely fashion using logical analyses and processes. Ability to use own initiative, to work independently and as part of a team Ability to motivate team members. Ability to prioritise work and meet challenging deadlines. Ability to use discretion and have an understanding of the importance of confidentiality. Ability to work under pressure and remain calm in difficult situations. Ability to manage change and support the school in managing ICT change. Good organisational and planning skills to direct, plan and work of others and review their performance. Good decision-making skills. Other Flexibility to adapt to changing workload demands and new school challenges Commitment to equal opportunities A willingness to undertake additional training, keep up to date with developments and changes in good practice Evidence of keeping up with technological developments.