Role Type Pay Band Location Duration Reports to:

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1 Role Title IT Officer Role Information Role Type Pay Band Location Duration Reports to: IT Grade H Seoul, Korea 1 year (renewable) IT Manager Role purpose The IT Officer has overall responsibility for the management of a Country s IT environment by managing and maintaining all network, software, and hardware used by the British Council Korea and provide support and enhancement by using information technology in order to ensure that the IT services meet operational needs, corporate standards and service level agreements, and to enable staff to have access to the IT technology they need to meet their objectives. About us The British Council is the UK s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with changing lives by creating opportunities, building connections and engendering trust. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body. British Council in East Asia region East Asia, with a population of around two billion people, is one of the most diverse and dynamic parts of the world and is characterized by continuing economic growth. There is a strong demand for recognised education and English language skills, and an interest in many countries in exploring how creative, open and transparent societies can lead to greater prosperity. We have operations in high-growth developing economies of China, Indonesia, Vietnam, Thailand, Malaysia, Philippines and Burma, and the major developed economies of Japan, South Korea, Hong Kong, Singapore, Taiwan, Australia and New Zealand. Our annual turnover across these 14 markets is more than 321 million and our employee population is approximately We have 18 country offices, each headed up by a Country Director, and supported by shared functions for human resources, finance and marketing which support all businesses. In this dynamically diversifying region and in the context of a changing Government funding environment, our challenge is to maintain and develop the UK s cultural, educational relationships and influence. Central to this is our commitment to supporting links between East Asia and the UK, and the development of strong bilateral relationships for the UK with countries in East Asia. We do this by connecting people at Government, institutional, community and 1 IT Officer August 2018 The British Council

2 individual level. We are funded through a mix of Government grant and earned income, which enables us scale our impact and best serve our UK stakeholders and those we engage with. Our business model is to lead surplus generating business in English and our multi-million dollar Exams business, and growing self-sustaining and partnership-driven programmes in Education, Society and Arts fields. We are increasingly focused on generating maximum impact with our audiences with minimum draw on UK government funds. The balance of programmes, products and services that we offer, and the scale of businesses that we operate in each country, varies in response to the specific markets of this diverse region. Increasingly, we are working across countries and business fields, to maximise impact and the return on investment. Geopolitical/SBU/Function overview: The British Council Korea established a presence in Korea 45 years ago in August Our cultural relations work has over the years brought Korea and the UK closer to each other through partnerships in English, the arts, education and society. We have expanded our English work as the demand for English has grown. We currently operate six teaching centres in Seoul and organise training programmes to support English language teaching in Korea in schools, colleges and universities. Our aim is to help students improve their English for the purposes of work, study, social and daily use and assist teachers with in-service professional development. We also provide opportunities for people to sit IELTS, Aptis, professional and school exams. This range of operations requires a significant degree of IT support to ensure that these businesses meet their objectives, and that we meet customer and stakeholder expectations. Information Technology needs and support ranges from day to day support, trouble shooting, ensuring that digital infrastructure is set up and operating during running of the businesses, liaising with our GSD (Global Services Desk) to develop and implement IT policies and standards, and to ensure that Information Management policies are implemented and managed are reported on for Korea. This post will report to IT Manager and will work with IT supporting colleagues in the GIS (Global Information Services) and GSD(Global Services Desk) to ensure that IT functions are served as per needs of the businesses in Korea, and in accordance with British Council IT standards. Main opportunities/challenges for this role: This post involves providing on-site support to a successful, busy teaching operation in which the busiest hours are in the afternoons, evenings, and weekends. This post will ensure optimal and readily accessible IT support to the business and be required to travel to 6 TC branch offices accordingly. Main Accountabilities: Computers, servers, and infrastructure - Provide help desk support for all staff (hardware, software, and peripherals). - Ensure availability of Local Area Network (LAN) and Internet connectivity - Ensuring backups are carried out and checking the backup logs. - Track prioritize and document support request using IT support log. - Troubleshoot network connectivity problems. - Maintain wiring of user s desks and organizing cables of network cabinets. - Apply a regular cleaning plan of IT devices. - Install and manage computers laptops, tablets and other IT peripherals. - Coordinate with GSD (Global Services Desk) and ensure applications are installed and assisting with the process as required. Ensure systems are secured from external threats like hacking/virus attacks, including regular checks. 2 IT Officer August 2018 The British Council

3 - Ensure restricted access to server room and physical security of IT equipment. - Support roll-out of new applications. - Rebuild computers using Operating System Development (OSD) - Perform regular check on IT devices and services inside each meeting rooms. - Maintain screen cables and connectivity in meeting rooms as needed. - Support IT Manager to ensure that the Council s IT policies and standards are adhered to. - Assist with the repair and disposal of computer equipment and storage of spares in line with Council standards. - Provide Technical support to IT users on standard software and hardware. - Manage support call logs, provide technical resolution within agreed period and follow up on escalated issues to meet operational requirements. - Ensure timely first & second level of support as per the pre-defined SLA (Service Level Agreement). - Escalate any problems/issues to relevant teams (Global Services Desk, Global Information Services) as required and follow up - Work with GSD (Global Services Desk) to manage and address IT issues in the all offices in KR; raising service request tickets and follow up resolution. - Applications support queries to be acknowledged within pre-defined SLA (Service Level Agreement). - Support to the GIS (Global Information Services) processes and projects. - Perform the GTI Elevated User role for the local office carrying out specified recurring tasks and acting as a GIS (Global Information Services) s first point of contact for requests that cannot be handled remotely. - Determine ICT training needs, identify training solutions and plan delivery of training programme. - Set up IT equipment on temporary site for presentations, training, and exhibitions. - Provide on call/site support on critical issues for Saturday and Sunday. - Provide end user trainings and prepare a guidance for new users Inventory Check - Maintain the inventory updated and keep tracking of ingoing and outgoing items. - Maintain records of all computers / laptops (back office and front office), desktops, projectors, ipads, lamp life and software licenses for all offices. - Spot checks every 3 months on all PCs to ensure that legal software is being used and copyright laws are being maintained. Procurement - Manage centralised procurement as per business needs and following corporate IT policy. Create and amend Purchase Orders (PO). Follow up with finance team to make sure that supplier's payment is settled successfully according to the procurement process. - Test new purchased and repaired items. - Keep an IT replacement schedule (rolling plan) for the office based on IT assets useful life. - Monitor contracts and evaluate performance of suppliers, services and products. Teaching Centre Support - Ensure the projectors, Interactive White Boards (IWB), Students ipads, and other IT equipment in the classrooms are operational for the teaching staff. - Contribute to the dedicated IT support provided to staffrooms and classrooms in all Teaching Centres according to a schedule planned. - Visit branch offices regularly to maintain IT equipment and provide professional support. Provide technical support to web related team - Maintain web hosting services and domain names. - Provide technical support and advice to web related team. 3 IT Officer August 2018 The British Council

4 Key Relationships: Internal: Korea office section heads, senior teachers & coordinators, branch managers in TC, regional IT managers, and GIS (Global Information Services) staff External: Suppliers, contractors and other vendors Role Requirements: Threshold requirements: Passport requirements/ Right to work in country Direct contact or managing staff working with children? Notes Person Specification: Language requirements Must be legally entitled to work in Korea No Local criminal record check required Assessment stage Shortlisting Assessment stage Fluency in written and spoken English Shortlisted candidates will either demonstrate they have met the required standard through presentation of an agreed English language certificate or will be required to take the IELTS or APTIS test Qualifications BSc in Computer Science or Information Technology (or equivalent experience in relevant disciple) Role Specific Knowledge & Experience ITIL Foundation CCNA Certification MCSA 2008 Certification (or above) Shortlisting At least 2 years experience in an IT support role, including network cabling and devices, hardware installation, Windows 7 British Council Core Skills Experience in server administration, Windows 8, IP Telephony system. Assessment Stage Using Technology Level 3 Identifies where new or improved technology could benefit business efficiency, the customer experience or market opportunities and makes evidence-based recommendations. 4 IT Officer August 2018 The British Council

5 Managing Risks Level 2 Has track record of identifying and highlighting risks and suggesting mitigating actions. Managing Projects Level 1 Works with project management systems and procedures and has a track record of compliance with them as a project team member. Planning and Organising Level 2 Organises own work over weeks and months, or plans ahead for others, taking account of priorities and the impact on other people. British Council Behaviours Being accountable (essential) Delivering my best work in order to meet my commitments. Assessment Stage Making it happen (essential) Delivering clear results for the British Council. Working together (essential) Establishing a genuinely common goal with others. Connecting with others (Desirable) Making regular opportunities to understand others better. Performance Management Creating shared purpose (Desirable) Communicating an engaging picture of how we can work together. Shaping the future (Desirable) Looking for ways in which we can do things better. Prepared by: Date: IT Manager August IT Officer August 2018 The British Council