University wide (Lansdowne Campus/Talbot Campus)

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1 Job escription Post/Job Title: Senior Communications ngineer Postholder: Ref: Location: ITS129/ University wide (Lansdowne Campus/Talbot Campus) Faculty/Professional Service: IT Services Group/Section: uration if temporary: IT Communications Team N/A Normal hours per week: 1 FT (Some flexibility will be required in order to ensure that key time scales and deadlines are met). Grade: 6 Accountable to: Special conditions: IT Communications Team Leader ue to the nature of role, working unsocial hours will be required. Staff will be required to carry a mobile phone and be contactable at reasonable times. You are required to be available to respond in a major incident within the IT service that may be impacted by the IT Security Group. You are required to be on-call on a pre-arranged rota basis, but no more frequently than one week in four. Job Purpose Responsible for the maintenance of the BU network, telephony, security and audio/visual infrastructure to required levels of availability and for ensuring any potential issues that could significantly impact on service are acted upon proactively. Act as 3rd line support for network, telephony, and security and audio/visual systems to resolve service issues. To support the development of effective service improvement plans for the production portfolio within this role s area of expertise and to contribute to the design and development of the BU Production Infrastructure. Main Responsibilities 1. Be responsible for the day to day management and configuration of network, telephony, security and audio/visual systems across the production and development portfolio. 2. Identify and propose preventative measures and services to improve service delivery within LAN (wired and wireless), WAN, Telephony, Security and Audio/Visual systems. 3. Be responsible for the successful implementation of new and enhanced network, telephony, security and audio/visual services. 4. Work with other teams and individuals to assist with any service improvement plans. 5. Configure and Install network, telephony, security and audio/visual devices and related products.

2 6. ocument procedures and scripts for all aspects day-to-day operations. 7. Pro-actively utilise network, telephony, security and audio/visual tools to investigate, diagnose and resolve problems, within service level agreement tolerances. 8. Manage and maintain a high availability BU network, telephony, security and audio/visual infrastructure. 9. Continuously update and develop specialist knowledge of network, telephony, security and audio/visual technologies. 10. Interpret installation standards to meet particular project needs and produce server, device and infrastructure components as required. 11. valuate potential solutions, demonstrating, installing and commissioning selected products. 12. Construct, extend or maintain, test, correct and document components within the technologies to achieve well engineered products. 13. Liaise with IT Services colleagues, Faculties, Professional Services, suppliers and agencies to implement successful live environments (as well as upgrades) using structured deployment techniques, tailored to BU requirements. 14. nsure compliance with BU internal processes, governance and legislative requirements. 15. Maintain a personal development programme as agreed with line manager. Organisation Chart imensions IT Services are growing in number, complexity, scope and coverage especially when trying to balance the increasingly complex demands from academics and the adoption of a bring your own device model against the security requirements of the University. The delivery of these systems involves a complex design and evaluation process to ensure the services are responsive, reliable, robust and secure especially in regard to mission critical data where down times due to failure are not acceptable. To deliver and maintain these services we require in-depth, wide-ranging technical knowledge and experience.

3 Communications Team Areas of Responsibility include: Main technology areas: Cisco Unified Communications management. Wired and Wireless routed and switched networks. Audio/Visual systems. Access Control systems. Application elivery Controllers. Firewalls and Intrusion Prevention Systems. NS, HCP, NTP Services. Associated technologies: Cisco ASAs and Firepower Security solutions. Cisco Network evices, Catalyst and Nexus. Cisco Wireless Access Points F5 BigIP ACs and Load-Balancers. Crestron AV Solutions. Related technologies from other areas: Virtualisation: VMware vsphere Storage: MC VPLX/VNX Operating Systems: Microsoft Windows (desktop and server), Apple OSX/MacOS, RedHat Linux For information the BU nterprise Wide Technical infrastructure consists of: C500 servers running Linux, Microsoft Windows, HP-UX and SunOS operating systems both physical and in virtual environments C350 applications/databases c20,000 internal user accounts c4000 desktop computers c50,000 accounts For Information the Network infrastructure consists of: 35 communications rooms Cisco routers and switches and network points Wireless N coverage throughout the University using c.500 access points 6 Gbit connection to the internet, with 1Gbit backup link Cisco IP Telephony System capable of supporting c4000+ users Contacts Internal and external, including level Internal: All staff up to heads of Faculty/Support Services. The post holder will need to work with managers within IT Services. xternal: Professional user groups and University Partners. Software vendors, support lines and third-party vendors Challenges To be seen as the focal point for authoritative specialist technical knowledge in the area of responsibility. Maintaining acceptable levels of service across a highly complex and technical service provision. Coordinating a wide range of technical personnel. elivering highly complex and technical solutions to budget and timescales. Understanding highly technical and complex issues and deciding on appropriate solutions. Planning resources to ensure service and projects and delivered as expected.

4 Additional Information When on-call, staff must:- Be expected to be within one hour travel time of the University. Be fit and available for work at all times. Be available for contact at all times and mindful of areas where mobile reception is poor. NB: The purpose of the job description is to indicate the general level of responsibility and location of the position. The duties may vary from time to time without changing their general character or level of responsibility. BU is an equal opportunities employer which values a diverse workforce. The post holder must at all times carry out their responsibilities with due regard to the University s ignity, iversity and quality Policy Statement. Our highly skilled and creative workforce is comprised of individuals drawn from a broad cross section of the globe, and who reflect a variety of backgrounds, talents, perspectives and experiences to build our global learning community. Through fused activity, the post holder must have an understanding of and commitment to promoting a global outlook. All employees have an obligation to be aware of and comply with the Universities Sustainability Policy, Carbon Management Plan and associated documents, and to ensure that whilst at work that they demonstrate the adoption of sustainable habits or practices and carry out their day-to-day activities in an environmentally responsible manner. July 2018

5 Person Specification Post / Job Title: Senior Communications ngineer Post No: ITS129/ Faculty / Service: IT Services ate: July 2018 SLCTION CRITRIA ssential / esirable Knowledge (including experience & qualifications) Relevant experience working in a customer service facility Relevant experience delivering enterprise-wide IT services in a structured environment Relevant substantial experience of at least three of the following technology areas: Cisco Network Configuration, Wired and Wireless Firewalls and Application elivery Controllers Cisco Telephony Audio/Visual quipment NS/HCP Network Management Tools (e.g. Cisco Prime, Tiger Call Reporter) Relevant experience of working on major IT projects Good degree in a computer related subject and/or relevant professional experience/qualifications Appreciation of legislative framework Good knowledge of network/server and Internet security Good knowledge of web technologies, HTTP, NS Knowledge of ITIL process Understanding of the IT requirements deriving from Higher ducation processes Skills Strong understanding of IT security principles ffective oral and written communication skills Investigate and analyse problems Proactive customer support Methodical and disciplined approach Working to required timescales Coaching and mentoring skills Negotiating skills Attributes Self-reliant and pro-active Ability to assimilate complex customer requirements Flexible and ability to multi-task Ability to work under pressure Proven customer focus Good time management Team player