Implementing Cisco Collaboration Devices 1.0 (CICD)

Transcription

1 COURSE OVERVIEW: Implementing Cisco Collaboration Devices 1.0 (CICD) Implementing Cisco Collaboration Devices (CICD) teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications. This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. CICD also introduces basic video functionality into Cisco Collaboration solutions. WHO WILL BENEFIT FROM THIS COURSE? The primary target audiences for the course are: Network administrators and network engineers CCNA Collaboration candidates Secondary Theatres are: Systems Engineers PREREQUISITES: To fully benefit from this course, students should have the following prerequisite skills and knowledge: Working knowledge of converged voice and data networks Basic knowledge of Cisco IOS gateways Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection COURSE OBJECTIVES: Upon completing this course, students will be able to meet the following objectives: Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and CIsco Unified Communications Manager IM and Resence Service Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Describe the telephony features supported in CIsco Unified Communications Manager and Cisco Unified Communications Manager Express Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications Describe how to maintain a Cisco Unified communications solution

2 COURSE OUTLINE: Module 1: Cisco Unified Communications Solutions Lesson 1: Understanding the Components of Cisco Unified Communications Solutions Cisco Unified Communications Call Control Options Cisco Unified Communications Manager Express Overview Cisco Unified Communications Manager Overview Cisco Business Edition 6000 Cisco VCS and Cisco Expressway Series Cisco Unified Communications Manager IM and Presence Service Overview Cisco Unity Connection Overview Cisco Prime Collaboration Cisco TMS Overview Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions Overview of Traditional Voice Networks Overview of Converged Voice Networks Overview of Packet-Oriented Networks Module 2: Administrator and End-User Interfaces Lesson 1: Understanding Administrator Interfaces Cisco Unified Communications Manager Administrator Interfaces Cisco Unified Communications Manager Serviceability Cisco Unified Communications Manager Services Cisco Unified Communications Manager Operating System Disaster Recovery System Cisco Unified Reporting Access the CLI User Management Cisco VCS and Cisco TMS Administrative Interfaces Cisco Unity Connection Administrator Interfaces Cisco Unity Connection Serviceability Cisco Unified Communications Manager IM and Presence Service Administrator Interfaces Cisco Unified Communications Manager Express Administrator Interfaces Discovery Lab: Verify System Information Discovery Lab: Obtain Platform Details with CLI from Cisco Unified Communications Manager Discovery Lab: Verify Voic Integration Hardware Lab 2: Explore End-User Interfaces

3 Lesson 2: Understanding End-User Interfaces Cisco Unified Communications Manager End-User Interfaces Overview Customize User Website Permissions Customize CCMUser Enterprise Parameters End-User LDAP Authentication Self Care Portal Devices Cisco Unified Communications Manager Express End-User Interfaces Authentication and Synchronization for End Users in Cisco Unity Connection Administrator Enabled User Login Cisco Personal Communications Assistant Cisco Unity Connection TUI Module 3: Call Flows in Cisco Call Control Platforms Lesson 1: Understanding Call Flows and Call Legs Cisco Unified Communications Manager SCCP Call Flows and Call Legs Cisco Unified Communications Manager Centralized Architecture PSTN Backup Call Flow Cisco Unified Communications Manager Distributed Architecture Call Flow Cisco Unified Communications Manager PSTN Backup Path Selection AAR Call Flow Dial Peer Overview Inbound Dial Peer Selection Outbound Dial Peer Selection Cisco VCS Call Flows Lesson 2: Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager Cisco Unified Communications Manager CoS Overview Partitions and CSSs Examples of Partitions and CSSs Cisco Unified Communications Manager Call Routing Overview Cisco Unified Communications Manager Call Routing Logic Digit Analysis Cisco Unified Communications Manager Path Selection Configuration Elements Hunt Groups Call Admission Control Regions Discovery Lab: Discover the Cisco Unified Communications Manager CoS Implementation Hardware Lab 3: Explore Call Flows in Cisco Unified Communications Manager

4 Lesson 3: Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express Cisco Unified Communications Manager Express COR Overview COR Behavior Cisco Unified Communications Manager Express Call Routing Overview Trunk Groups Ephone Hunt Group Overview Discovery Lab: Discover the Cisco Unified Communications Manager Express COR Implementation Discovery Lab: Discover the Cisco Unified Communications Manager Express Call Routing Implementation Hardware Lab 4: Explore Call Flows in Cisco Unified Communications Manager Express Module 4: Endpoint and End User Administration Lesson 1: Understanding End-User Characteristics and Configuration Requirements End Users in Cisco Unified Communications Manager Cisco Unified Communications Manager Express User Access Levels Cisco Unified Communications Manager Express User Locale Lesson 2: Understanding End-User Implementation Options Cisco Unified Communications Manager User Management Options Cisco Unified Communications Manager LDAP Support LDAP Integration: Synchronization LDAP Integration: Authentication LDAP Integration Considerations Synchronization Agreements LDAP Synchronization Configuration Procedure LDAP Authentication Configuration LDAP Custom Filter Implement End Users in Cisco Unified Communications Manager Express Hardware Lab 5: Implement End Users Lesson 3: Understanding Endpoint Characteristics and Configuration Requirements IP Phone Registration Process Overview Cisco SCCP IP Phone Startup Process Cisco SIP Phone Startup Process Cisco Unified Communications Manager Network Configuration IP Phone Configuration Requirements in Cisco Unified Communications Manager IP Phone Configuration Requirements in Cisco Unified Communications Manager Express

5 Lesson 4: Understanding Endpoint Implementation Options Configuration Methods and Tools Autoregistration Manual Cisco IP Phone Configuration Cisco Unified Communications Manager BAT Self-Provisioning Update the Endpoint Firmware from SCCP to SIP Implement IP Phones in Cisco Unified Communications Manager Express Configure Menu View Menu Configuration Tool Comparison Discovery Lab: Configure and Verify Endpoint Basic Configuration Elements Discovery Lab: Device Settings Configuration Hardware Lab 6: Implement Endpoints Module 5: End User Telephony and Mobility Features Lesson 1: Understanding Telephony Features Cisco Extension Mobility in Cisco Unified Communications Manager Call Forward Options Shared Lines Call Pickup Call Hunting Components Call Park Intercom in Cisco Unified Communications Manager Native Cisco Unified Communications Manager Presence Cisco Unified Communications Manager Express Features Lesson 2: Enabling Telephony Features Configure Call Coverage in Cisco Unified Communications Manager Configure Intercom Functionality in Cisco Unified Communications Manager Configure Speed Dial BLF Configure Call Forward Settings in Cisco Unified Communications Manager Express Configure Cisco Unified Communications Manager Express for Night Service Configure Paging in Cisco Unified Communications Manager Express Configure Shared Ephone-dn in Cisco Unified Communications Manager Express Configure Pickup Groups in Cisco Unified Communications Manager Express Configure Intercom in Cisco Unified Communications Manager Express Configure Hunt Groups in Cisco Unified Communications Manager Express Discovery Lab: Configure Cisco Extension Mobility Discovery Lab: Configure Hunt Groups Hardware Lab 7: Enable Telephony Features

6 Lesson 3: Understanding Mobility Features Mobile Connect in Cisco Unified Communications Manager Mobile Voice Access in Cisco Unified Communications Manager Mobility in Cisco Unified Communications Manager Express Lesson 4: Enabling Mobility Features Configure Cisco Unified Mobility in Cisco Unified Communications Manager Configure Mobility in Cisco Unified Communications Manager Express Discovery Lab: Configure Cisco Unified Mobility on HQ Phone 1 Discovery Lab: Configure Cisco Unified Mobile Voice Access in Cisco Unified Communications Manager Hardware Lab 8: Enable Mobility Features Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service Lesson 1: Understanding Cisco Unity Connection Cisco Unity Connection Overview Cisco Unity Connection Integration Cisco Unity Connection Call Handler Cisco Unity Connection Call Routing Cisco Unity Connection Authentication Rules Cisco Unity Connection Dial Plan Discovery Lab: Verify the Cisco Unity Connection Integration Lesson 2: Understanding End User and Voice Mailbox Characteristics and Configuration Requirements Cisco Unity Connection End-User Templates Overview User Template Basics Default Class of Service Password Settings and Roles Transfer Rules and Greetings Call Actions Message Actions and Caller Input TUI Experience Cisco Unity Connection End Users Cisco Unity Connection Voice Mailboxes Cisco Unity Connection Video Greetings Lesson 3: Understanding End User and Voice Mailbox Implementation Options Import End Users from Cisco Unified Communications Manager Import Users from LDAP Bulk Import Users Manage Cisco Unity Connection Message Storage Discovery Lab: Configure a User Template Discovery Lab: Configure a User Discovery Lab: Configure Cisco MediaSense for Video Greeting Discovery Lab: Configure Cisco Unity Connection for Video Greeting Hardware Lab 9: Implement End Users and Voice Mailboxes

7 Lesson 4: Understanding Cisco Unified Communications Manager IM and Presence Service Cisco Unified Communications Manager IM and Presence Service Features and Functionality Cisco Unified Communications Manager IM and Presence Service Architecture Lesson 5: Enabling Cisco Unified Communications Manager IM and Presence Service Configure Cisco Unified Communications Manager for Cisco Jabber Configure the Cisco Unified Communications Manager IM and Presence Server Troubleshoot Cisco Jabber Hardware Lab 10: Enable Cisco Unified Communications Manager IM and Presence Service Module 7: Cisco Unified Communications Solutions Maintenance Lesson 1: Providing End-User Support Problem-Solving Model Overview Gather Facts Consider Possibilities Create Action Plan Implement Action Plan Observe Results Restart the Problem-Solving Process Document Results Troubleshooting IP Phone Registration Powering IP Phones VLAN Overview Configure Access Ports Voice Quality Issues Hardware Challenge Lab 11: Provide End-User Support Lesson 2: Understanding Cisco Unified Communications Manager Reports Cisco Unified Communications Manager Reports Overview Generate Reports Analyze the Generated Reports Discovery Lab: Use Cisco Unified Reporting Lesson 3: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports Cisco Unified Communications Manager CAR Tool Overview Cisco Unified Communications Manager CAR Tool User Overview Export CDR and CMR Records Generate CDR User Reports Generate System Reports Generate Device Reports Discovery Lab: Configure System Settings in the Cisco Unified Communications Manager CAR Tool Discovery Lab: Generate User Reports Discovery Lab: Generate and View a QoS Detail Report Discovery Lab: Generate and View a Gateway Utilization Report Hardware Challenge Lab 12: Generate Cisco Unified Communications Manager CAR Tool Reports

8 Lesson 4: Monitoring the System with Cisco Unified Real-Time Monitoring Tool Cisco Unified RTMT Overview Monitor the System with Cisco Unified RTMT Monitor Cisco Unified Communications Manager with Cisco Unified RTMT Hardware Lab 13: Monitor the System with Cisco Unified RTMT Lesson 5: Monitoring Voic in Cisco Unity Connection Generate Reports on Cisco Unity Connection Generate Reports in Cisco Unified Serviceability Use Reports for Troubleshooting and Maintenance Discovery Lab: Generate a Cisco Unity Connection Serviceability Report Discovery Lab: Generate Cisco Unified Serviceability Reports Lesson 6: Understanding the Disaster Recovery System Disaster Recovery System Overview Back Up Cisco Unified Communications Solutions Restore Cisco Unified Communications Solutions Hardware Lab 14: Back Up Cisco Unified Communications Manager Labs: Hardware Lab 1: Explore Administrator Interfaces Hardware Lab 2: Explore End-User Interfaces Hardware Lab 3: Explore Call Flows in Cisco Unified Communications Manager Hardware Lab 4: Explore Call Flows in Cisco Unified Communications Manager Express Hardware Lab 5: Implement End Users Hardware Lab 6: Implement Endpoints Hardware Lab 7: Enable Telephony Features Hardware Lab 8: Enable Mobility Features Hardware Lab 9: Implement End Users and Voice Mailboxes Hardware Lab 10: Enable Cisco Unified Communications Manager IM and Presence Service Hardware Challenge Lab 11: Provide End-User Support Hardware Challenge Lab 12: Generate Cisco Unified Communications Manager CAR Tool Reports Hardware Lab 13: Monitor the System with Cisco Unified RTMT Hardware Lab 14: Back Up Cisco Unified Communications Manager

9 Discovery Labs: Verify System Information Obtain Platform Details with CLI from Cisco Unified Communications Manager Verify Voic Integration Discover the Cisco Unified Communications Manager CoS Implementation Discover the Cisco Unified Communications Manager Express COR Implementation Discover the Cisco Unified Communications Manager Express Call Routing Implementation Configure and Verify Endpoint Basic Configuration Elements Device Settings Configuration Configure Cisco Extension Mobility Configure Hunt Groups Configure Cisco Unified Mobility on HQ Phone 1 Configure Cisco Unified Mobile Voice Access in Cisco Unified Communications Manager Verify the Cisco Unity Connection Integration Configure a User Template Configure a User Configure Cisco MediaSense for Video Greeting Configure Cisco Unity Connection for Video Greeting Use Cisco Unified Reporting Configure System Settings in the Cisco Unified Communications Manager CAR Tool Generate User Reports Generate and View a QoS Detail Report Generate and View a Gateway Utilization Report Generate a Cisco Unity Connection Serviceability Report Generate Cisco Unified Serviceability Reports

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