Marc Taillefer. Lead trainer for the accreditation of trainers and course Assessor for the ISO/IEC TÜV SÜD / LCS Programs

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1 Tél. : (Ottawa, Canada) marc@marc-taillefer.ca Website: SUMMARY Marc Taillefer One of very few Consultants, world-wide, accredited by the international organization Examination Institute for Information Science (EXIN) in Utrecht, NL) to provide all existing ISO/IEC based training* One of three worldwide Coaches accredited to lead candidates to the ISO/IEC Executive Manager / Executive Consultant select recognition Accredited Trainer by EXIN for the Information Security based on ISO/IEC and Subject Matter Expert (SME) on different ITSM and IT subjects Lead trainer for the accreditation of trainers and course Assessor for the ISO/IEC TÜV SÜD / LCS Programs Over 35 years of experience in Canada and abroad as an expert Consultant, Trainer and Coach in business process integration and improvement, primarily in IT service, using various international models and framework such as ISO/IEC series, ITIL v2 and v3, CMMI and ISO 9001 Senior consultant to a Quebec Government organization for the largest ISO/IEC implementation to date (including a supplier contract of well over $1 billion US) Very unique experience acquired over 40 years by a mixture of line management, consultancy and training in public and private, small and large organizations in many IT domains, coupled with nine years of human resources management and many years as line manager in IT and the health field Trained hundreds of students have consistently performed better than average on international examinations and have appreciated the ability to simplify and integrate concepts, explain them in a lively way, to varied audiences, and create a positive and lasting impression. Also coach for university students thesis Vice-chair of the Canadian Advisory Committee (CAC), Software & System Engineering Subcommittee of the ISO/IEC JTC1; technical expert and Subject Matter Expert (SME) on different International Working Groups and international organizations * Foundation and Foundation Bridge, Support of IT Services, Alignment of IT and the Business, Control of IT Services, Delivery of IT Services, Management and Improvement of ITSM Processes, Associate Consultant/Auditor, Consultant/Manager, Executive Consultant/Manager, Internal Auditor, Information Security Foundation, Information Security Advanced. Marc Taillefer Page 1 of 5 MTI-28(1107)

2 PROFESSIONAL EXPERIENCE Consultant since 2004 Senior consultant to the Shared Services Ministry, Government of Quebec, to implement a province-wide ISO/IEC and based Management Framework for the delivery of multi-media telecommunication systems (including wireless communications): Training and expert advice on the inclusion of ISO/IEC for a complex RFP awarded at over $1 billion US (for a maximum of 10 years) Training and expert advice on the implementation of an ISO/IEC based managerial system including the full integration of major suppliers contracts Training and consultation for about 40 consultants, most of them associated with the above projects Consultant, trainer and coach at an IT regional services providing IT services to eight health organisations (100,000 people) Consultant to Bell Canada, RJR Innovations and Capella Technologies, to improve their performance by using ISO/IEC 20000, CMMI and ITIL best practices; this in different organisational cultures, based on training and conferences given in many countries, including Sao Paulo, Hong Kong, Moscow. Paris, Rio de Janiero, Bucharest, Luxembourg. Senior consultant to the Natural Sciences and Engineering Research Council of Canada, Administration Directorate, to implement a process management approach to improving their performance, communication and leadership within the Council, based on process management and best practices of ITIL methodologies Senior consultant to Capella Technologies, software development specialists and web provider, to implement a fully integrated management and operation processes based on ISO 9001, ITIL/ISO and CMMI Consultant, trainer and coach at Alcatel Canada, to implement processes for their information management project based on Capability Maturity Model (CMM) level 3, now based on a new CMMI Level 3 requirements and some ITIL practices Participant, in Paris, in a complete ITIL diagnostic for a BNP Paribas division Senior consultant at Health Canada to resolve organizational problems Consultant to Solectron Canada, a worldwide telecom manufacturer, for the integration and establishment of a new integrated management architecture meeting all the requirements of TL 9000 telecommunications standard, ISO 9001, QS 9000 (automobile) and ISO Marc Taillefer Page 2 of 5

3 Process Management expert to the National Steering Committee of Human Resources and Social Development Canada to improve their corporate process in the Canadian Grants and Contributions Program Senior Advisor to the President of a division of TVA, member of the Quebecor Media Group, to integrate and harmonize their business and financial systems for five recently acquired film, video and music companies Trainer and coach Trainer, in English and in French, of various IT training courses at the Centre de Recherche en Informatique de Montreal (CRIM), an information research centre; designing and training of various courses in IT (ISO/IEC 20000, CMMI, ITIL, TL 9000), invited guest speaker at ITrelated conferences in Montreal, Hong Kong, Moscow and Paris (periodically) Trainer for the Standards Council of Canada, a Federal agency for the 6,000 Council members Cooperator of CMMI training in Cairo, Egypt 2004 (periodically) since 2004 Coaching managers of varied nationalities in varied fields on problem solving of management integration and on human resources problems Project leader Head of the Canadian delegation and Secretary of an international committee of 45-members from 18 countries who modify and update various standards of the ISO/IEC series, IT Service Management Project Leader in Switzerland mandated by Orange Telecom to integrate Sarbanes-Oxley requirements within existing IT corporate processes 2005 Marc Taillefer Page 3 of 5

4 Group Leader in Romania, Malaysia, and Colombia for ISO/TC 176 international standards related to Telecom, Automotive, Agriculture and Nuclear Energy. Manager National Quality Coordinator for Human Resources and Social Development Canada, Information Technology Branch s 2,000 employees, including advising the Assistant Deputy Minister and managers on improving their IT services Assistant Director of the Human Resources services at Ste-Anne de Bellevue hospital, a 900-bed veteran institution Chief technician at the Charles Lemoyne and Queen Mary Veterans hospitals PROFESSIONAL ACTIVITIES AND RECOGNITIONS One of four associates and Director of the ISO portion of Qualiti7, a Canadian company also doing business in France and Africa Past Secretary of the International Working Group revising the IT Service management standard (ISO 20000) and Head of Delegation for Canada at the SC7/WG25 Member of different International Working groups including IT Governance. Representing Canada on an International Standards Working Group reviewing the ISO 9000 series standards Trained to the highest (Master) level in ITIL in 2006 and working at obtaining a series of diplomas associated with the new Master in IT Service Management (Foundation, Advance, Master) One of few bilingual Certified Auditor for the Information Technology Service Management British Standard, BS and ISO 20000:2005 Former Vice-president of itsmf Montréal Certified trainer and training designer Certified Quality Manager (CQMgr) Trained to the intermediate level in the Capability Maturity Model (CMM) Member of the 2003 national IT Awards Selection Committee GTEC Marc Taillefer Page 4 of 5

5 PUBLICATIONS AND CONFERENCES In October 2007, at an itsmf conference in Québec City, I was guest speaker to an audience of 250 to speak on the references of the best practices of IT management; and gave the same conference to another 250 persons in Paris a few weeks later Also in October 2007, in Québec City, I addressed people attending a seminar at l École nationale de l administration publique on the best practices of IT management ISO conference given to the International Centre for Informatics and Electronics in Moscow in May 2007 ISO conference to Hong Kong Quality Assurance Agency, a Chinese governmental agency, November 2006 and October 2007 Chairman of the Canadian General Standards Board Committee (CGSB) for the writing of the Guidelines for the Implementation of ISO 9001 in the Public Service Author or reviewer of professional articles, book segments and ITIL simulation published in Canada, Europe and Asia in different languages, such as for the Fédération informatique du Québec (an IT network in Québec), the Hong Kong Quality Assurance Agency, books published by Dunod editor Organizer and speaker to international, national and local events on IT-related subjects Delivered many conferences to professional organizations, Université du Québec and Ottawa University on Information Technology topics Marc Taillefer Page 5 of 5