COMPUTER REPAIR IV. Cisco Networking Academy 2. Angelo Valdez

Transcription

1 COMPUTER REPAIR IV Cisco Networking Academy 2 Angelo Valdez

2 I. COURSE DESCRIPTION COMPUTER REPAIR IV This course prepares students for jobs as network technicians and helps them develop additional skills required for computer technicians and help desk technicians. It provides a basic overview of routing and remote access, addressing, and security. It also familiarizes students with servers that provide services, web space, and authenticated access. Students learn about the soft skills required for help desk and customer service positions, and the final chapter helps them prepare for the CCENT certification exam. Network monitoring and basic troubleshooting skills are taught in context. II. COURSE OBJECTIVES/OUTLINE A. The Internet and Its Uses Describe how the Internet is evolving and the various ways that businesses are using the Internet. (S B3, S B6) Describe the importance of standards in the continuing growth of the Internet. (S B1) Describe the purpose of an ISP and the services that it offers.. (S B2) Describe the hierarchical structure of the Internet and the purpose of the Point of Presence (POP) and the Internet Exchange Point (IXP). (S B1) Identify the types of devices used by the ISP to provide services and describe the importance of scalability in the ISP network. (S B2, S B6) Describe the various network support teams that work at an ISP and the roles and responsibilities of each one. (S B2) B. Help Desk Describe the various roles of help desk and installation technicians. (S B1, S B2, S B6) Describe the seven layers of the OSI model and how the OSI model is used in troubleshooting network issues. (S B1, S B2, Identify common tools and diagnostic procedures of help desk technicians. (S B1, S B2, S B6) Describe onsite procedures to resolve issues. (S B2) C. Planning a Network Upgrade Perform a customer site survey. (S B6, S B2, S B10, S B5) Describe the importance of planning when beginning a network upgrade. (S B2, S C3) Describe physical topology considerations when upgrading a network. (S B4) Describe structured cabling. (S B1, S C2)

3 Describe network configuration and interaction of network devices. (S B6, S B2) Describe other considerations when planning an upgrade. (S B1, S B2) D. Planning the Addressing Structure Describe how IP Addressing is implemented in the LAN. (S B2) Subnet a given network to allow for efficient use of IP address space.. (S B10, S B5) Explain how Network Address Translation (NAT) and Port Address Translation (PAT) are used in a network. (S B3, S A1, S A2) E. Configuring Network Devices Configure a router with an initial configuration. (S B1, S B2) Use Cisco SDM to configure a Cisco ISR with LAN connectivity, Internet connectivity and NAT. (S B1) Configure a Cisco router for LAN connectivity, Internet connectivity and NAT using the Cisco IOS CLI. (S B1, S A2, A3, S B1, B2) Configure a WAN connection from customer premises to an ISP. (S B2) Describe setup and configure a standalone LAN switch. (S B1) F. Routing Describe the purpose and function of dynamic routing and the protocols used to implement it. (S B1) Configure RIPv2 dynamic routing using the Cisco IOS. (S B1) Describe the use of exterior routing protocols across the Internet. (S B1, S B2) Enable BGP on a customer site router. (S B6) G. ISP Services Describe the network services provided by an ISP. (S B1) Describe the protocols that support the network services provided by an ISP. (S B1, S B2) Describe the purpose, function, and hierarchical nature of the Domain Name System (DNS). (S B9, B10, B11, B12, S B5) Describe and enable common services and their protocols. (S B1, S B2) H. ISP Responsibility Describe ISP security policies and procedures. (S B1) Describe the tools used in implementing security at the ISP. (S B2) Describe the monitoring and managing of the ISP.. (S B2)

4 Describe the responsibilities of the ISP with regard to maintenance and recovery(s b1) I Preparing for Certification Use the OSI model as a framework for troubleshooting network problems(s b2) Identify and correct problems with hardware and operation at Layer 1 and Layer 2. (S B4) Troubleshoot IP addressing problems, including subnet mask, host range errors, DHCP and NAT issues. (S B6, S B2) Identify and correct problems with RIPv2 configuration and implementation.. (S B6) Explain possible causes of problems occurring with user applications and how to recognize symptoms of DNS failures... (S B1, S B2) Create a plan to prepare to take the ICND1 examination in order to obtain a CCENT certification.. (S B1, S B2) III. METHODS OF STUDENT EVALUATION Students are evaluated using the following criteria: 1. Class participation 2. Periodic quizzes and tests 3. Lab work (Installation and Professionalism) 4. Projects 5. Notes taken 6. Simulations IV. TEXTBOOKS AND INSTRUCTIONAL MATERIALS Working at a Small-to-Medium Business or ISP, CCNA Discovery Learning Guide ISBN-10: ISBN-13: CBTNuggets It training Software Cisco Netacad Online rescources

5 V. INSTRUCTIONAL STRATEGIES Various teaching methods are used in this course. Instruction will be given using prepared worksheets, class notes, instructional videos, and exercises given from the book. Classroom demonstrations and hands-on lab activities will be included. Group activities and cooperative learning may be used. In addition, the Internet may be used for research and downloading device drivers. Moreover, the students will engage in interactive simulation and games to test their knowledge on the material. VI. SCOPE AND SEQUENCE CHART KEY: I = INTRODUCED; D = DEVELOPED IN DEPTH; R = REINFORCED SKILL TO BE LEARNED Creating Help Desk Documentation Installing a Cisco ISR device Use of the SDM router and security configuration Planning for Networking Upgrades Configuration of NAT/PAT Configuration of DHCP Configuration of SSH Configuration of EIGRP and BGP Understand AAA security Switch configuration Contrast IDS and IPS systems Disaster Recovery Planning including running backups

6 VII. PACING CHART Chapter 1. The Internet and Its Uses week 1, 2, Chapter Introduction - week What is the Internet? Week Internet Service Providers - week ISP Connectivity week Chapter Summary week 3 Chapter 2. Help Desk week 4, 5, 6, Chapter Introduction week Help Desk Technicians week OSI Model week 5, ISP Troubleshooting - week Chapter Summary week 7 Chapter 3. Planning a Network Upgrade week 8, 9, 10, Chapter Introduction week Common Issues - week Planning the Network Upgrade week 9, Purchasing and Maintaining Equipment - week Chapter Summary week 11 Chapter 4. Planning the Addressing Structure week 12, Chapter Introduction week IP Addressing in the LAN - week NAT and PAT - week Chapter Summary - week 13 Chapter 5. Configuring Network Devices week 14, 15, 16, 18, 19, Chapter Introduction week Initial ISR Router Configuration week 14, Configuring an ISR with SDM week Configuring a Router Using IOS CLI week 16, 17, Connecting the CPE to the ISP week Expanding LAN Switching Connectivity week Chapter Summary - week 20 Chapter 6. Routing week 21, Chapter Introduction week 21

7 6.1 Enabling Routing Protocols week Exterior Routing Protocols week Chapter Summary week 22 Chapter 7. ISP Services week 23, 24, 25, 26, Chapter Introduction week Introducing ISP Services week Protocols That Support ISP Services week Domain Name Service - week 25, Services and Protocols week Chapter Summary week 27 Chapter 8. ISP Responsibility- week 28, 29, 30, Chapter Introduction week ISP Security Considerations week Security Tools week Monitoring and Managing the ISP week Backups and Disaster Recovery week Chapter Summary week 31 Chapter 9. Preparing for Certification Week 32, 33, 34, What Does a Cisco Certification Measure? Week Ways to prepare week Identifying and Correcting Layer 1 Issues week Identifying and Correcting Layer 2 Issues week Identifying and Correcting Layer 3 IP Addressing Issues week Identifying and Correcting Layer 3 IP Routing Issues week Common Upper Layer Connectivity Issues week Chapter Summary - week 35 Chapter 10. Course Summary Week Putting It All Together week 36

8 VIII. STUDENT HANDOUT COMPUTER REPAIR IV COURSE OVERVIEW This course prepares students for jobs as network technicians and helps them develop additional skills required for computer technicians and help desk technicians. It provides a basic overview of routing and remote access, addressing, and security. It also familiarizes students with servers that provide services, web space, and authenticated access. Students learn about the soft skills required for help desk and customer service positions. Network monitoring and basic troubleshooting skills are taught in context. XI, PROFICIENCIES 1. Describe the structure of the Internet and how Internet communications occur between hosts(s b1) 2. Install, configure, and troubleshoot Cisco IOS devices for Internet and server connectivity(s b1, B2, S C2) 3. Plan a basic wired infrastructure to support network traffic (S B4, S C2) 4. Implement basic WAN connectivity using Telco services(s b3) 5. Demonstrate proper disaster recovery procedures and perform server backups (S B3) 6. Monitor network performance and isolate failures(s b2) 7. Troubleshoot problems using an organized, layered procedure(s b6) 8. Describe the OSI model and the process of encapsulation(s b9) 9. Implement a LAN for an approved network design(s b1, B2) 10. Configure a switch with VLANs and inter-switch communication(s b1) 11. Implement access lists to permit or deny specified traffic(s b9, B10)