SMART CITY INITIATIVE

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Clifford Parks
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1 SMART CITY INITIATIVE Asia-Pacific Regional Forum on e-government, Smart Cities and Digital Societies for Sustainable Development August 20, 2015 Bangkok, Thailand

2 City Classification: Component City Income Classification: Third Class Income: $10,213, Land Area: 10,526 hectares No. of Villages: 59 (24 Urban/35 Rural) Population: 120,819 (2013 Projection) Accessibility Located in the Northern Philippines 270 Kilometers North of Metro Manila Transit point as well as origin destination of buses plying the Manila-Laoag City Route Courtesy of Google Maps

4 OVERVIEW OF SMARTER PHILIPPINES FRAMEWORK

5 OVERVIEW OF SMARTER PHILIPPINES FRAMEWORK

6 OVERVIEW OF SMARTER PHILIPPINES FRAMEWORK

7 Smart Environment Smart Government Smart Mobility Smart Economy Smart People Smart Living

8 OVERVIEW OF SMARTER PHILIPPINES FRAMEWORK

9 GOVERNANCE FRAMEWORK INFORMATION SYSTEMS STRATEGIC PLAN Citizens Charter Integrated Management System Vision 2020 I S S P Performance Governance System PLANNING, PROGRAMMING, BUDGETING, MONITORING AND EVALUATION I S S P Human Resource Development Legislative Agenda INFORMATION SYSTEMS STRATEGIC PLAN SMARTER GOVERNMENT

Managing Strategy Office for Strategy Management Governance Bankability Managing Quality LCE Managing Money Competitiveness, Livability Managing Customers Management Team held together by a

10 Managing Strategy Office for Strategy Management Governance Bankability Managing Quality LCE Managing Money Competitiveness, Livability Managing Customers Management Team held together by a shared view of the strategy IT Managing Technology Managing People HRM PERFORMANCE GOVERNANCE SYSTEM Based on the framework of the Balanced Scorecard by Norton and Kaplan SMARTER GOVERNMENT

11 CITY OF SAN FERNANDO, LA UNION: Integrated Management System ISO 9001:2008 Quality Management System SMARTER GOVERNMENT

12 SMARTER ECONOMY

13 Revised Manual and Procedures for System Development CITY OF SAN FERNANDO, LA UNION: Business Process Improvement Integrated Systems Strategic Plan Information Systems for Timely and Improved Services BPI-ISSP Framework GUARANTEE FAST DELIVERY OF SERVICES AND WARRANT CUSTOMER SATISFACTION THROUGH THE REVIEW OF CITY S BUSINESS PROCESSES FOR EFFECTIVE AND CONTINUAL SYSTEMS IMPROVEMENT AND FOR THE INSTITUTIONALIZATION OF BEST PRACTICES. SMARTER ECONOMY

14 CITY INFORMATION SYSTEMS for investments and business permit processing SMARTER ECONOMY

15 HEALTH CARE City Health Information System DOST RxBox (Telehealth Services) SMARTER LIVING

16 Walkable City Command Center WALKABLE CITY Establishment of a Command Center SMARTER LIVING

17 Integrated Management System ISO 14001:2014 Environmental Management System ISO 18001:12007 Occupational Health and Safety Management System SMARTER ENVIRONMENT

Philippine Long Distance Telephone Company for the

18 Smarter Telecommunications and ICT Infrastructure Partnership between the City Government and Philippine Long Distance Telephone Company for the deployment of igate Fiber Optic Technology in the City SMARTER MOBILITY

19 Revitalize the CSF Central Business District: Expansion of the Community Free Wireless Project SMARTER MOBILITY

20 ebarangay Program Provision of ICT Equipment to the 59 Villages Deployment of Barangay Information System SMARTER MOBILITY

21 Feasibility Study on Open Government Management System: WeServe SMARTER MOBILITY

Online Services Official Website: www.sanfernandocity.gov.

22 Online Services Official Website: Official Official Facebook Account: City Government of San Fernando, La Union SMARTER PEOPLE

23 ICT CAPABILITY BUILDING PROGRAMS ICT Trainings for City Government Employees SMARTER PEOPLE

24 Computer Training for 180 Leaders from the 59 Villages ICT CAPABILITY BUILDING PROGRAMS SMARTER PEOPLE

25 On-the-Job Training ICT Program Nine (9) City Integrated Information Systems Developed SMARTER PEOPLE

CSF ICT Council Vision: City of San Fernando, La Union to be

the NICP Northern-Luzon Group Participation in Regional ICT Fora

Zug Software Engineering Redesigning of ICT programs and curriculum

26 CSF ICT Council Vision: City of San Fernando, La Union to be recognized as a Premier IT-BPO Center in Ilocandia Active member of the NICP Northern-Luzon Group Participation in Regional ICT Fora Investment Negotiations with the IT-BPO Companies like Genpact and Zug Software Engineering Redesigning of ICT programs and curriculum in the Academe based on the need of the ICT industry SMARTER COLLABORATION

27 PERFORMANCE GOVERNANCE SYSTEM 2005 INITIATION 2006 COMPLIANCE CITY OF SAN FERNANDO, LA UNION: 2013 PROFICIENCY 2015 INSTITUTIONALIZATION Recipient of the SILVER TRAILBLAZER AWARD for 3 Performance Governance Forums (March, October 2014 and May 2015). CHOSEN AS ONE OF THE PILOT DREAM CITIES TO UNDERGO THE PERFORMANCE GOVERNANCE SYSTEM SMARTER COLLABORATION

28 PERFORMANCE GOVERNANCE SYSTEM CITY OF SAN FERNANDO, LA UNION: ISLANDS OF GOOD GOVERNANCE The CSF commits to deliver 12 Health and Wellness Model Barangays by 2015 Asia Pacific Economic Council 2015 SMARTER COLLABORATION

29 BARANGAY (Villages) DEVELOPMENT STRATEGY SMARTER COLLABORATION

30 MEMBERSHIP TO ICT ORGANIZATIONS CITY OF SAN FERNANDO, LA UNION: SMARTER COLLABORATION

31 smart and sustainable city

32 Governance Dev. Planning eservices Finance PMIS BIS CHIS PIS DTS GIS SWDIS FMIS SPMS ADMS ISMS ISMS VMS AMS PIMS RPTIS IPMS ISMS ENRMS IWPIS LMS TRABS CRIS SMPIS WeServe EEMMS CESLIS PMS EAMS ISSP BUSINESS MAP ( )

2014 2 nd WeGO Awards Most Promising Award for Efficiency Category Awarded in Chengdu, China 2013 2 nd egov Awards for Local

Special Citation in instituting innovative and best practices in good governance particularly in the use of information technology

33 nd WeGO Awards Most Promising Award for Efficiency Category Awarded in Chengdu, China nd egov Awards for Local Government Units in the Philippines Best in Government to Customer Category 2012 Most Business Friendly City in the Philippines Special Citation in instituting innovative and best practices in good governance particularly in the use of information technology to facilitate business transactions and attract investments and provision of human resource development services ICT AWARDS AND CITATIONS

34 Governance Systems ISO Certification ISO 9001:2008 Quality Management System ISO 14001:2004 Environmental Management System ISO 18001:2007 Occupational Health and Safety Management System THE FIRST CITY AND FIRST LOCAL GOVERNMENT UNIT IN THE PHILIPPINES TO BE QUALIFIED WITH THREE CERTIFICATIONS

35 Thank you!

E Government in Tonga

Asia Pacific Regional Forum on e Government, 19 20 August 2015, Bangkok E Government in Tonga Presented by: Mr. Paula P. Ma u CEO MEIDECC Presentation Outline I. Background II. National ICT Plan III. E