An Innovative Solution That Streamlines Broadband Services

Transcription

1 Milpitas,CAUSA An Innovative Solution That Streamlines Broadband Services view (with Case Studies) 00 January 8 Avinta Communications, Inc. 4 N. Milpitas Blvd., #48, Milpitas, CA U.S.A. Tel: + (408) Web: Challenges: Broadband as the Fifth Utility Broadband demand is increasing Higher penetration = higher profit But churns, support calls, truck rolls reduce profit and satisfaction Subscribers have legacy wiring. In-wall connections = Hidden Cost. Subscribers are not computer or data savvy. Handholding = Hidden Cost Different devices are connected to broadband services. Growth in mobile and web applications. No common denominator. Frequent technology changes. Complexity = Hidden Costs. Rising call-center s labor rate. Complexity increases cost of staff training Truck roll is expensive. E.g.: One ATT U-Verse customer has 0 truck rolls Long holds on phones, frequent case-escalation increase costs and frustration. StreamliningBBService.PRZ - Rev:000868/ayc

2 Milpitas,CAUSA Essence of the Avinta Innovation Allow Broadband Service Provider to Diagnose Faults like Old-fashion Analog Voice Lines Pick up the phone to hear dial tone Call someone and ask that person to call back If this works from the box outside the building, customer knows that abnormality is on-premises. The service provider understands its responsibility with the subscriber ends at the demarcation point outside. Unnecessary support costs, and most importantly, disagreements and frustration are avoided. Avinta reinvents the same simplicity in diagnostic process for broadband services. Enable Service Provider to successfully scale service to 00% penetration Advantages of the Avinta Solution Service provider installs only once. Users install well-identified end points wherever appliances or devices connect to service Isolate faults like the POTS and leverage the large pool of technicians trained on POTS. Eliminate issues concerning hidden connections through walls Reachability at each corner of the house is 00% validated. Important for Smart Grid, Smart Home, Home Care, etc. Agnostic to transmission technologies,, WiFi, Coax, WiMax, etc. Phase by phase implement Avinta IPs, starting from standardsbased volume merchant ICs, then FPGA & finally SOC StreamliningBBService.PRZ -4 Rev:000868/ayc

3 Milpitas,CAUSA Benefit Users, Providers, Manufacturers For Users Self-manage (install, monitor & maintain) their own networks Improve user experience and satisfaction Consistent and distributed configuration Unify home network characteristics No ugly exposed data cables between rooms For Broadband Service and Content Providers Enable wide broadband deployment everywhere Reduce or eliminate calls to call center Lower skill barrier to support broadband Eliminate truck rolls More upgrades to higher-speed services More content and applications consumption For Equipment and Device Manufacturers More subscribers = More products deployed More contents and apps. = More product upgrades Simple Field Implementation E installation by carrier's installer User plugs in wherever broadband is needed All end-user devices access via Ethernet interface Use wireless only when mobility is desired StreamliningBBService.PRZ 5-6 Rev:000868/ayc

4 PWR H AN ACT PWR AC T Milpitas,CAUSA Distributed PP Broadband Demarc to Each Service End Point Inside Home Cloud Cloud Corded Phone /Voice SmartGrid/Power MetroWiFi/WiMax Metro Ethernet E HPNA Phoneline (Bus) Phoneline (Star) Coax HomePlugAV over WiFi ZigBee Telemedicine Appliances (Refrigerator) Cordless Phone Security Camera E: within : Access Manager Broadband: (Current-Solution) Technology HPNA Coaxial Print Music Coaxial Alarm Panel Ethernet Router StreamliningBBService.PRZ 7-8 Rev:000868/ayc

5 Milpitas,CAUSA Broadband: (Avinta-Improvement) Technology HPNA Coaxial Print Coaxial Music E Alarm Panel E: Exploded view of functional subsystems within enclosure Phoneline Broadband: (Current-Solution) Technology Game Phoneline Storage Ethernet Router Security Camera POTS StreamliningBBService.PRZ 9-0 Rev:000868/ayc

6 Milpitas,CAUSA Phoneline Broadband: (Avinta-Improvement) Technology Phoneline HPNA Phoneline Game POTS Storage E POTS E: Exploded view of functional subsystems within enclosure Security Camera Broadband: (Current-Solution) Technology RF RF Smart -Meter FAX Telemedicine Appliances (Refrigerator) StreamliningBBService.PRZ - Rev:000868/ayc

7 PWR ACT Milpitas,CAUSA Broadband: (Avinta-Improvement) Technology RF HomePlugAV FAX E Smart -Meter Telemedicine Appliances (Refrigerator) StreamliningBBService.PRZ -4 Rev:000868/ayc