Aolynk EP302 IP Phone Quick Start-(V1.00)

Transcription

1 Aolynk EP302 IP Phone Quick Start-(V1.00) 1 Packing List If any item is broken or missing, contact your local dealer timely. 2 Safety Instructions Use the phone indoors only. Outdoor cabling is prohibited. Read the technical specifications of the phone before installing and using the phone, and follow the instructions below to ensure its proper operation. 1

2 3 Introduction Aolynk EP302 IP Phone (hereinafter referred to as the EP302) is specially designed for business users. With elegant appearance and rich features, the EP302 works together with an XE series IP PBX to present a wonderful VoIP world to users. The EP302 provides slightly different functions, LCD displays and menu items when working with different IP PBXs (XE2000 series and XE7000 series). This manual describes the functions and menus of the EP302 when working with an XE7000 series IP PBX. It also describes the slight differences in functions and menus when the EP302 works with an XE2000 series IP PBX. To simplify description, we use EP302-XE7000 to refer to the scenario that the EP302 works with an XE7000 series IP PBX, and use EP302-XE2000 to refer to the scenario that the EP302 works with an XE2000 series IP PBX. 4 Preparations 4.1 Appearance e 1 a d 5 6,b c 7 2

3 4.2 Keys and LEDs Item Key/LED Description 1 0 to 9, *, # 2 Soft key 3 MENU key 4 Direction key 5 Speed key 6 Line key 7 8 a b dial Common function key Footstand adjustment button Call LED Line LED status switch Used to enter the numbers 0 to 9 and symbols asterisk (*) and pound (#). Among these keys, 2 to 9 can be used to enter numbers 2 to 9 and letters A(a) to Z(z), and 1 can be used to enter the number 1 and some special characters, such as dot (.) and hyphen (-). There are three soft keys below the LCD panel. When you press a soft key, you will run the corresponding command currently displayed on the LCD. Surrounded by the direction keys, the MENU key is used to enter the main menu. Four direction keys: Up, Down, Left, Right. Used to scroll the menu or move the cursor. Four keys. From the top down, they correspond to the four numbers (1 through 4) in the speed dial menu. You can dial out a number by pressing the corresponding speed dial key. Two keys. From the bottom up, they correspond to the two voice lines (line 1 and line 2 respectively). You can switch between these two lines when each line has a call. These keys are for common functions. In the clockwise direction are: Speaker ( ), REDIAL, TRANSFER, CONFERENCE, HOLD, MUTE, VOL (volume control) and VMAIL (call forward to voice mailbox). On the left side of the phone. Pressing it down allows you to adjust the angle of the phone base. Put the phone facing upward, hold down the button labeled by 8 in the phone picture with your left hand, and adjust the angle of the phone base with your right hand. ON: There are one or more unchecked voice messages. Blinking: There is an incoming call. OFF: Other situations. ON: This line is in use. OFF: This line is not in use. Slow blinking (once every 3 seconds): A call is on hold. Fast blinking (twice per second): This line has an incoming call. 3

4 c d e Speaker LED MUTE LED VMAIL LED ON: The speaker phone function is being used. OFF: The speaker phone function is not being used. ON: The mute function is being used. OFF: The mute function is not being used. ON: The Call Forward to Voice Mailbox function is enabled. OFF: The Call Forward to Voice Mailbox function is disabled. Note: EP302-XE2000 does not support the Call Forward to Voice Mailbox function, so this LED is always off. 4

5 5 Cable Connections Before you use the phone, connect the handset, dedicated power adapter and LAN cable to the bottom of the phone correctly as illustrated in the following figure. The connection of the phone to the PC is optional. The EP302 can be powered through the dedicated power adapter, or through the Ethernet (provided that the device connected to the EP302 LAN port is PoE-capable). On the EP302, the LAN port supports PoE, while the PC port does not. You can adjust the angle of the phone base. Use one hand to press and hold down the button labeled by 8 in the phone appearance picture, and use the other hand to adjust the footstand on the phone back. 5

6 6 Setup After the installation and cable connections, you can set up the phone now (through keys). Your EP302 must have an IP address before it can be accessed to and work in the network. This IP address can be either automatically obtained through DHCP or statically configured. Ask your network administrator for the access method of your EP302 and set up your phone accordingly. The following section describes setup procedures for accessing the network through DHCP. (The description below is for EP302-XE7000, and the menu items for EP302-XE2000 may be slightly different from it.) Step 1. Ask your network administrator for your account information (phone number, password, and so on), the NCP server IP address and the PBX IP address. Note: if you need to set up the NCP server address (provided by the network administrator), go to the next step. Otherwise, go to step Power on the EP302 (or power cycle it if it is already powered on). Press MENU when the message on the right appears. 3. Press the Down direction key to turn to the next screen. Then press 3 on the keypad to select 3 NCP IP. 4. Select 1 NCP IP and enter the IP address of the NCP server provided by the network administrator. Press the # key to save the settings. Note: to save the settings, press the # key; to cancel the settings, press MENU. 5. Press MENU twice to return to the screen shown on the right. 6. Wait while the EP302 downloads programs automatically. 7. When the standby screen appears (displayed offline ), configure the registration information of the phone. LCD Display H3C Model ep302- Wait for NCP M H3C Test Menu Scroll Options 1 View Settings 2 Network Settings 1 NCP IP Alt SrvrIP H3C Model EP302- Wait for NCP M H3C Model EP302- Downloading 6

7 8. Press MENU and select 6. Advanced Settings > 1. Network Settings > 1. Primary PBX IP. Input the primary PBX IP address and press OK to save your settings. Press Back to return to the Advanced Settings page. 9. Select 4. Account Info. Enter the phone number and password, and then press OK. It returns to the Advanced Settings page. For the EP302-EX2000, you also need to enter information for the phone user. EP302-XE7000: 10. Press Back twice. The message Registration succeeded appears and then the standby screen appears. The phone setup is now completed. EP302-XE2000: 7

8 7 Using the Phone The operations on the EP302 to receive a call, use the speaker phone function and redial a number are the same as on other regular phones, and thus will not be elaborated in this manual. The following sections describe other common functions of the EP Place a call Pick up the handset, dial the number and press the Call soft key. Whether or not you need to press the Call soft key to place a call depends on the dial rules on the IP PBX Use the user directory Note: The EP302-XE2000 does not have the UsrDir soft key in its main menu and standby screen and does not support the user directory service described in this section. To view the user directory or dial a number from it, press the UsrDir soft key in the standby mode and select the global directory or local directory View the call records To view the call records, press the Record soft key in the standby mode Forward calls to the voice mailbox Note: The EP302-XE2000 does not support voice mailbox and thus does not have the call forward to voice mailbox function. With this function enabled, all incoming calls will be forwarded to the voice mailbox. The phone will ring once when a call comes in, and the call is then forwarded to the voice mailbox (the caller will hear a voice prompt asking him/her to leave a message). To enable/disable the Call Forward to Voice Mailbox function, press the VMAIL ( ) key on the phone Put a call on hold The call hold function allows you to answer or place a new call without terminating the on-going call. When this function is used, neither party of the original call can hear the other side. To put a call on hold, press the HOLD key during an on-going call. The corresponding line switch LED starts to blink slowly. To resume the call, press the HOLD key again. For example, if you are on a call with user A and you want to place a call to user B, but you do not want to lose the current call with user A, you can do the following. Step Operation 1 Put the call with user A on hold. 8

9 2 Press the line key for the call to user B, and dial user B s telephone number. 3 When finishing talking with user B, press the line key corresponding to the call with user A to resume the call with user A and end the call with user B at the same time Use the call waiting function With this function enabled, you can answer a new call (the call status LED and line switch LED start to blink) during an on-going call without terminating the current call, and you can switch between these two calls. Caution: Before switching a call, you should put the current call on hold. Otherwise, the current call will be ended. Step Operation 1 You are on a call and a second call comes in. 2 Press the HOLD key to put the current call on hold. 3 Press the line key corresponding to the second call to answer it. 4 To switch between these two calls, repeat steps 2 and 3. Caution: Before you switch to another line, you need to put the current line on hold. Otherwise, the current line will be terminated Transfer a call This feature allows you to transfer an on-going call with one party to another, so that a call is established between the other two parties. Call transfer functions are classified into attended transfer (not supported by the EP302-XE2000) and unattended transfer. The following section describes unattended transfer. 1 Step Operation You are on a call with one party (user A), and you want to transfer the call to another party (user B). 2 Press the TRANSFER key. 3 Enter the telephone number of another party (user B). Press the TRANSFER key again. Your phone returns to the standby mode 4 and you can hang up. 9

10 7.1.8 Use the three-party conference function During a call, you can create a conference call to let a third party join the call. There are two types of three-party conferences: announced and unannounced. The following table describes how to create an announced three-party conference. 1 Step Operation You are on a call with one party (user A), and you want to invite another party (user B) to join the call. 2 Press the CONFERENCE key to put the call with user A on hold. 3 Dial user B s telephone number. After user B answers the call and agrees to join the conference call, press the CONFERENCE key again. The three-party conference is established, and the indicator and duration of the conference call appear on the screen Adjust volumes Handset: Pick up the handset. Press VOL+ to increase the volume and press VOL- to decrease the volume. Ringer: Without picking up the handset, press VOL+ to increase the volume and press VOL- to decrease the volume. Speaker: Press the Speaker key. Press VOL+ to increase the volume and press VOL- to decrease the volume. Note: For more information about the features of the EP302, refer to the user manual in the CD that came with the phone. Alternatively, you can visit the Website to download the latest software and user manual for your EP

11 8 FAQs How can I enter alphabetic characters in the LCD configuration mode? The EP302 provides a similar input method as a cell phone for you to input alphabetic characters. The number keys on the keypad can also be used to input letters. For example, the number key 2 can be used to input 2, and also letters a, b, c, A, B, and C. Press 2 once to enter 2, and press 2 quickly two, three, four, five, six, and seven times to enter letters a, b, c, A, B, and C respectively. If you want to enter two different characters that are located on the same key, input the first one and wait a while (about 2 seconds) before inputting the second one How can I have my EP302 powered through PoE? The LAN port of the EP302 supports PoE, while the PC port does not. So the EP302 can be powered through the LAN port and the network cable without the need of an external power supply. If the Ethernet access device to which the EP302 is attached supports PoE, you can connect one end of the network cable to the LAN port of the EP302 and the other end to the PoE port of the access device. In this case, the EP302 is powered through the network cable Why can t I do some settings when the phone is offline? Many voice service settings of the EP302 are stored on the IP PBX, so operations concerning setup modification are not supported in offline state Why does my phone still display Offline or Logging in or Logging out after I complete the registration configuration? Check that the network cable connection is correct, and the account information and network settings that you configured are consistent with the network administrator s requirements. If both items are correct and the problem still exists, please contact your network administrator for help How can I restore the EP302 to default settings? In step 3 of the phone setup, select 8. Restore Default, and then follow the instructions to restore the EP302 to default settings. 11

12 9 Technical Specifications Port Item Power consumption Power supply Physical dimensions (H W D) Operating temperature Storage temperature Description Two Ethernet ports: RJ-45, 10Base-T/100Base-TX, 10/100 Mbps auto-negotiation, MDI/MDIX auto-sensing, IEEE802.3/802.3u compliant, duplex mode auto-negotiation. The LAN port supports PoE (IEEE802.3af) One handset port: connects the phone and the handset <5 W 48 VDC, 0.25 A Operating humidity 20% to 85% (noncondensing) Storage humidity 10% to 90% (noncondensing) mm ( in.) 0 C to 40 C (32 F to 104 F) 10 C to +70 C (14 F to 158 F) Hangzhou H3C Technologies Co., Ltd. Address: 310 Liuhe Road, Zhijiang Science Park, Hangzhou , P. R. China Website: soho@h3c.com 12