SBTS. Phone and Voic Training

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1 SBTS Phone and Voic Training

2 Cisco 7945 Physical Phone Details 1- Line Buttons 2- Footstand Button 3- Display Button 4- Messages Button 5- Directories Button 6- Help Button 7- Settings Button 8- Services Button 9- Volume Key 10- Speaker Button 11- Mute Button 12- Headset Button 13- Navigation Key 14- Keypad 15- Softkey Buttons 16- VM Indicator 17- LCD Display

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5 Volume Key This key adjusts the volume of Ringer, Headset, Speaker and Handset Use Up and Down arrows of the volume key to reach desired volume level Press Save Soft Key NOTE: When adjusting the Ringer volume, there is no need to press save, the settings are automatically saved upon adjustment

6 ? key (7945/7965) Key in center of four key (messages, directories, services, & settings) grouping Allows help information access during phone use Press? key and any other phone key A brief description of the phone key function will appear in the LCD display

7 Navigation Button Large Blue Button with arrows in center of phone This key provides up and down scrolling while navigating through menu functions

8 Soft Keys The Soft Keys are the buttons across the bottom of the LCD screen. The soft key labels are above the buttons. As you navigate different windows and options the softkeys will constantly change in order to offer different options

9 Changing the LCD Brightness Press the Settings Button Select User Preferences Select Brightness Use down and up soft keys or volume key to adjust setting Press Save

10 Changing the Ring Type Press the Settings Button Select User Preferences Select Rings Select default ring Use Scroll key to move up & down thru Menu Press Play to hear ring type Press Select to choose ring type Press Save

11 Directories Key Allows access to Missed Calls, Received Calls, and Placed Calls LCD Soft Key Selections: Dial, Edit Dial, >>, <<, Delete, and Cancel Allows access to the Corporate Directory Press 6 Type in person s name or extension It is not necessary to spell the entire name Press Search

12 Call Forwarding Call Forward to Voic (Listen for 2 beeps and look for blinking cursor in LCD display) Press CFwdAll soft key then the messages hard key Call Forward to other locations Press the CFwdAll soft key. You will hear two beeps. Enter extension number or Enter the external number you want your calls to forward to To Cancel Call Forwarding To cancel, Press the CFwdAll key again.

13 IDivert Upon receiving an incoming call (while ringing), pressing the IDivert softkey will send the caller directly to voic .

14 Call Pickup Open Line (NEW CALL, Use Handset, LINE button, Speaker button) Press the MORE soft key Press the PICKUP soft key Press ANSWER soft key

15 Placing a Call on Hold During a call, press the Hold soft key. Call ID Information will flash and a double bar (i.e. pause) icon will appear next to line on hold To retrieve the call If only one call on hold press Resume If multiple calls on hold Use scroll key to highlight call to retrieve Press Resume

16 Parking a Call During a call, press the More soft key, then press the Park key The screen will say Call Park at followed by a 4 digit number ( ). To retrieve a parked call from anywhere within your network. Pick up any phone Dial the Call Park Number

17 Transferring a Call For a Blind Transfer: During a call, press the Trnsfer soft key this places the call temporarily on hold Dial the number to which you want to transfer the call Press Trnsfer again For an Announced Transfer: During a call, press the Trnsfer soft key this places the call temporarily on hold Dial the number to which you want to transfer the call Speak with the call recipient. Press Trnsfer again If party refuses the call Press Endcall Press Resume

18 Transfer/Call to Voic To bypass ringing and Call/Transfer straight to Voic If making a new call: Press New Call/Pickup Handset Dial * then 4 digit extension number If Transferring an active call: Press Trnsfer Dial * then 4 digit extension number Press Trnsfer again

19 Conference Call During a call, press the More soft key and then the Confrn soft key. Dial the number of whom you wish to conference When the party answers, press Confrn again Conference feature allows up to Six users. The Trnsfer function can also be used to transfer the conference call to a new caller.

20 Conference List Conference List allows you to review those active on an Ad Hoc Conference Call Press More soft key Press ConfLi You will see members number information To Remove a member of the conference call Press Remove You will then see updated List If you Remove yourself the other conference call participants can still continue to talk.

21 Voic

22 Voic Mailbox Setup Press the Messages. When the auto attendant answers, she will prompt you to enter a password. Press # You will then be prompted to set up your mailbox. It is important to follow prompts from start to finish During this process, you will be prompted for the following information Record your name Record standard greeting Select new password

23 Logging into Voic To access voic from your phone: Press messages button When Prompted Enter password # To access voic from someone else s phone in the company: Press messages button When Auto Attendant begins Press * 4-digit ext. number # Enter password # To access voic from external number Dial When Auto Attendant begins Press * 4-digit ext. number # Enter password #

24 Basic Menu Options Check New Messages Press 1 to hear New messages Send a Message Press 2 and follow prompts This function enables you to leave another Unity Subscriber or group a message without having to dial their extension. Review Old Messages Press 3 to hear Old messages Setup Options Press 4 and follow prompts -This function allows you to switch between Standard and Alternate Greetings. -Change message settings -Change personal settings -Recorded name -Password

25 Message Commands 1. Repeat 2. Save 3. Delete 4. Reply 5. Forward 6. Mark as New 7. Rewind # = Save as is ## (in this section only) = Skip to next message, keeps current message as new

26 Standard Voic Keys The following keys are standard in Unity 0 = Conversation Help * = Exit or Cancel # = Skip or Move Ahead ## = Toggle between entering an extension number or spelling a subscriber s name

27 Using Alternate Greeting To switch to the Alternate Greeting, follow the instructions below. Call into Voic Box Press 4 for Setup Options Press 1 for Greetings and Transfer Press 1 for Greetings It will automatically play the current recorded standard greeting You can bypass message by pressing # You will then be prompted to re-record the Standard greeting by pressing 1 or switch to Alternate by pressing 2 Press 2 It will automatically play the current recorded alternate greeting If you wish to change this greeting, Press 1 Once finished recording the alternate greeting, Press # If you are happy with recording, Press * You are now set up under the Alternate Greeting To switch back to the Standard Greeting follow the instructions below. Call into Voic Box Press 4 for Setup Options Press 1 for Greetings and Transfer Press 1 for Greetings It will automatically play the current recorded alternate greeting You can bypass message by pressing # You will then be prompted to re-record the Alternate greeting by pressing 1 or to turn off the Alternate, Press 2 Press 2 You are now set back to the Standard Greeting

28 Unified Messaging Voic s will appear in your Outlook Inbox If your PC is equipped with speakers, you will now be able to listen to your Voic from Outlook Deleting Voic while in Outlook or moving it to another folder will cause it to no longer be available in Voic If a Voic is deleted while in Voic it will be in your deleted items folder in Outlook When you leave a Voic in your Outlook Inbox (even after it s read), it will be moved to your old messages folder in voic Voic s in the Outlook Inbox will appear as follows: - If the sender is an external person the sender will be Unified Messaging System - If the sender is an internal person it will appear with their name If someone forwards you a Voic from Outlook it will not trigger your MWI light

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