CCBOOTCAMP s CCIE Voice Lab Workbook Vol 1 For CCM 4.1(3) Toll Free : (877) NLI-CCIE ( ) Int: +1 (702)

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1 A CCBOOTCAMP s CCIE Voice Lab Workbook Vol 1 For CCM 4.1(3) sales@ccbootcamp.com Toll Free : (877) NLI-CCIE ( ) Int: +1 (702) WebSite :

2 CCBOOTCAMP s CCIE Voice Lab Workbook Volume 1 (Labs 1 5) Network Learning, Inc. Network Learning, Inc N. Whitney Stephanie Mesa Street Dr. Henderson, NV The practice labs for NLI s CCIE Voice Lab are licensed by individual user. They can not be resold or have the price shared in any way. We have invested a significant amount of time and money into developing these labs. Cisco the Cisco Logo, CCNA, CCNP, CCDP, CCDA, CCVP, CCIE, Cisco Certified Network Associate, Cisco Certified Network Professional, Cisco Certified Design Professional, Cisco Certified Design Associate, Cisco Certified Voice Professional, and Cisco Certified Internetwork Expert, are registered trademarks of Cisco Systems, Inc. The contents contained wherein, are not associated with or endorsed by Cisco Systems, Inc. CCBOOTCAMP s CCIE Voice Lab Workbook Network Learning, Inc

3 Table of Contents INTRODUCTION... 7 LICENSE AGREEMENT:... 9 LAB INITIAL CONFIGURATIONS NETWORK SETUP PSTN CONNECTIVITY DIAL PLAN GATEWAYS AND GATEKEEPER CLASS OF SERVICE CALL ROUTING MEDIA RESOURCES CALL ADMISSION CONTROL UNITY HIGH AVAILABILITY QUALITY OF SERVICE IPCC EXPRESS LAB INITIAL CONFIGURATIONS NETWORK SETUP PSTN CONNECTIVITY DIAL PLAN GATEWAYS AND GATEKEEPER CLASS OF SERVICE CALL ROUTING MEDIA RESOURCES CALL ADMISSION CONTROL UNITY HIGH AVAILABILITY QUALITY OF SERVICE LAB INITIAL CONFIGURATIONS NETWORK SETUP PSTN CONNECTIVITY DIAL PLAN GATEWAYS AND GATEKEEPER CLASS OF SERVICE CALL ROUTING MEDIA RESOURCES CALL ADMISSION CONTROL UNITY HIGH AVAILABILITY QUALITY OF SERVICE IPCC EXPRESS LAB INITIAL CONFIGURATIONS NETWORK SETUP Network Learning, Inc 3

4 PSTN CONNECTIVITY DIAL PLAN GATEWAYS AND GATEKEEPER CLASS OF SERVICE CALL ROUTING MEDIA RESOURCES CALL ADMISSION CONTROL UNITY HIGH AVAILABILITY QUALITY OF SERVICE IPCC EXPRESS LAB INITIAL CONFIGURATIONS NETWORK SETUP PSTN CONNECTIVITY DIAL PLAN GATEWAYS AND GATEKEEPER CLASS OF SERVICE CALL ROUTING MEDIA RESOURCES CALL ADMISSION CONTROL UNITY HIGH AVAILABILITY QUALITY OF SERVICE IPCC EXPRESS SOLUTIONS LAB 1 SOLUTION INITIAL CONFIGURATIONS NETWORK SETUP PSTN CONNECTIVITY DIAL PLAN GATEWAYS AND GATEKEEPER CLASS OF SERVICE CALL ROUTING MEDIA RESOURCES CALL ADMISSION CONTROL UNITY HIGH AVAILABILITY QUALITY OF SERVICE IPCC EXPRESS LAB 1 - SPEED GUIDE LAB 2 SOLUTION INITIAL CONFIGURATIONS NETWORK SETUP PSTN CONNECTIVITY DIAL PLAN GATEWAYS AND GATEKEEPER CLASS OF SERVICE CALL ROUTING MEDIA RESOURCES CALL ADMISSION CONTROL Network Learning, Inc

5 UNITY HIGH AVAILABILITY QUALITY OF SERVICE LAB 2 - SPEED GUIDE LAB 3 SOLUTION INITIAL CONFIGURATIONS NETWORK SETUP PSTN CONNECTIVITY DIAL PLAN GATEWAYS AND GATEKEEPER CLASS OF SERVICE CALL ROUTING MEDIA RESOURCES CALL ADMISSION CONTROL UNITY HIGH AVAILABILITY QUALITY OF SERVICE IPCC EXPRESS LAB 3 - SPEED GUIDE LAB 4 - SOLUTION INITIAL CONFIGURATIONS NETWORK SETUP PSTN CONNECTIVITY DIAL PLAN GATEWAYS AND GATEKEEPER CLASS OF SERVICE CALL ROUTING MEDIA RESOURCES CALL ADMISSION CONTROL UNITY HIGH AVAILABILITY QUALITY OF SERVICE IPCC EXPRESS LAB 4 - SPEED GUIDE LAB 5 - SOLUTION INITIAL CONFIGURATIONS NETWORK SETUP PSTN CONNECTIVITY DIAL PLAN GATEWAYS AND GATEKEEPER CLASS OF SERVICE CALL ROUTING MEDIA RESOURCES CALL ADMISSION CONTROL UNITY HIGH AVAILABILITY QUALITY OF SERVICE IPCC EXPRESS LAB 5 SPEED GUIDE Network Learning, Inc 5

6 APPENDIX A REMOTE RACK RENTAL INFORMATION ACCESSING THE REMOTE RACKS POWER CYCLING THE RACK CONNECTING TO THE CALLMANAGER AND UNITY SERVERS TEST CALLS SOFTPHONES CLEARING THE CONFIGURATIONS TROUBLESHOOTING Network Learning, Inc

7 NLI s CCIE Voice Lab Workbook Vol 1 Introduction Thank you for purchasing the Network Learning CCIE Voice Lab Workbook Volume. This book is geared towards voice engineers who need to practice and perfect their Cisco IP telephony skills. To fully master each and everyone of the five practice labs that are included in this workbook, it will take multiple attempts at each lab. Students attempting these practice labs should have passed the Voice Written CCIE exam and be confident with their Cisco Voice and IOS skills and experience. During your first run through of our labs, try not to look at the provided solutions unless you are completely stuck. Practice using the Cisco Documentation CD ( that will be available during your lab exam. You need to be able to do each of these labs without looking at the solutions before you attend our CCIE Voice 5-day bootcamp (or before you attempt to take the CCIE Voice lab exam). The core technologies must be configured quickly leaving enough time for you to conquer the areas you may be weaker in. During your lab exam, double-check your work as you move from topic to topic. There is no partial credit given, so make sure you get the points for the tasks you understand. If you do not understand a question, or suspect hardware problems, do not waste time; immediately talk to the proctor for clarification. Before you begin, please read all the material you have received from NLI and all the material on this will save you time and help you prepare for exam day. Get into the practice of reading the entire lab before you begin configuring anything; twenty minutes spent up front can pay high dividends in a high pressure lab exam. For support on this lab and with your CCIE Voice exam preperation, go to Configuration files and updates are always posted at Check the website on a regular basis as we are always improving the quality of our materials. By purchasing NLI s CCIE Voice Workbook Volume 1, you agree to our licensing policy. Network Learning, Inc. reserves the right to update this policy at any time. NLI s CCIE Voice Workbook Volume 1 is licensed by the individual user. It can not be be resold or the price shared in any way. We have invested a significant amount of time and money into developing these labs. Your license may be revolked if you illegally sell or share the information in NLI s CCIE Voice Workbook Volume 1. It is also illegal to reproduce this material in any format Network Learning, Inc 7

8 Cisco the Cisco Logo, CCNA, CCNP, CCDP, CCDA, CCVP, CCIE, Cisco Certified Network Associate, Cisco Certified Network Professional, Cisco Certified Design Professional, Cisco Certified Design Associate, Cisco Certified Voice Professional, and Cisco Certified Internetwork Expert, are registered trademarks of Cisco Systems, Inc. The contents contained wherein, is not associated with or endorsed by Cisco Systems, Inc. Brad Ellis, CEO Network Learning, Inc Network Learning, Inc

9 License Agreement: PLEASE READ THIS WORKBOOK LICENSE AGREEMENT CAREFULLY BEFORE USING THIS PRODUCT. THIS WORKBOOK LICENSE AGREEMENT APPLIES TO NLI S CCIE VOICE WORKBOOK VOLUME 1. BY PURCHASING AND/OR USING THIS PRODUCT YOU ARE CONSENTING TO BE BOUND BY THIS LICENSING AGREEMENT. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE, THEN YOU MUST DESTROY THIS BOOK. License Agreement: NLI s CCIE Voice Practice Lab material is copyrighted. In addition, this product is at all times the property of Network Learning, Inc., and the customer shall agree to use this product only for themselves, the licensed user. The license for the specific customer remains valid from the purchase date until they pass their CCIE Voice lab exam. NLI s CCIE Voice Practice Lab materials are licensed by the individual customer. Our material can not be resold, transferred, traded, sold, or price shared in any way. Each specific individual customer must have a license to use this product. The customer agrees this product is always the property of Network Learning, Inc. and is just purchasing a license to use it. A Customer s license shall be revoked if they violate this licensing agreement in any way. Copies of this material in any form or fashion are strictly prohibited. If for any reason a licensed copy of this material is lost or damaged, a new copy will be provided free of charge, except for the cost of shipping and handling. Individuals or entities that knowingly violate the terms of this licensing agreement may be subject to punitive damages that Network Learning, Inc. could seek in civil court. Damages will be limited to a maximum of $500,000 per individual and $2,000, per entitiy. In additioin, individuals or entities that knowingly violate terms of this license agreement may be subject to criminal penalties as are allowed by law. The venue of any dispute, controversy, litigation or proceeding (formal or informal) arising out of or pertaining to this licensing agreement or the subject hereof shall lie exclusively in the County of Clark, State of Nevada. Provided, however, that if any such dispute, controversy, litigation or proceeding requires or permits jurisdiction in a federal court or agency of the Unites States, then venue shall lie in no federal court or agency other than those located in (or nearest to) the County of Clark, State of Nevada Network Learning, Inc 9

10 Terms and Termination of License Agreement: This license is effective until terminated. Customer may terminate this License at any time by destroying all copies of written and electronic material of said product. Customer s rights under this License will terminate immediately without notice from Network Learning, Inc. if Customer fails to comply with any provision of this License. Upon termination, Customer must destroy all copies of material in its possession or control. The license for the specific user remains valid from the purchase date until the user passes their lab exam pertaining to the purchased workbook. Once the customer passes the relevant lab exam the license is terminated and all material written or electronic in their possession or control must be destroyed or returned to Network Learning, Inc. Warranty: No warranty of any kind is provided with this product. There are no guarantees the use of this product will help a customer pass any exams, tests, or certifications, or enhance their knowledge in any way. The product is provided on as AS IS basis. In no event will Network Learning, Inc. its suppliers, or licensed resellers be liable for any incurred costs, lost revenue, lost profit, lost data, or any other damages regardless of the theory of liability arising out of the use or inability to use this product Network Learning, Inc

11 NLI s CCIE Voice Lab Workbook Vol 1 Lab Network Learning, Inc. 11

12 Lab 1 For questions and support please visit: Lab 1 Initial Configurations The base configuration files can be found at Load the base configurations on the HQ, BR1, BR2, and PSTN routers, as well as the Catalyst 3550 and 6503 switches. For this lab you should load the PSTN_2 configuration on the PSTN Router. Refer to Appendix A for information on Network Learning s Voice Racks, how to access the racks, how to clear the configurations on each device in the racks and troubleshooting information. Unless otherwise specified in the lab tasks, set all passwords to Cisco. Configure the VLANs and IP Addressing on the LAN and WAN for the HQ, BR1 and BR2 routers and switches as detailed in Tables 1A, 1B, and 1C. Ensure that all trunks between the routers and switches are configured using 802.1Q. Table 1A IP Addressing Site Data VLAN Data Subnet Voice VLAN Voice Subnet WAN Address Loopback Address HQ / / / / /25 BR / / / /32 BR / / / /32 Table 1B Catalyst 6503 Switchports Port Device 3/1 HQ RTR FA0/1 3/2 VG248 FA0/0 3/3 HQ Phone 1 3/4 CallManager and Unity Servers 3/5 HQ Phone 2 Table 1C IP Phones Device Model Switchport DN HQ Phone HQ 6503 FA3/ HQ Phone HQ 6503 FA3/ HQ Analog Phone VG248 Phone HQ VG248 Port BR1 Phone BR1 RTR FA1/ BR1 Phone BR1 RTR FA1/ BR1 ATA ATA-186 BR1 RTR FA1/ BR2 Phone BR FA0/ BR2 Phone BR FA0/ Network Learning, Inc.

13 For questions and support please visit: Lab 1 Table 1D Servers Server IP Address CallManager Publisher CallManager Subscriber Unity IPCC Express Table 1E Passwords Server Username Password CallManager Administrator enableme VNC enableme Unity UnityAdmin enableme VNC enableme IPCC Express Administrator ciscocisco Lab Topology Diagram 2006 Network Learning, Inc. 13

14 Lab 1 For questions and support please visit: Network Setup 1.0 (4 points) Configure the HQ, BR1 and BR2 phones so that voice traffic is placed in the voice VLAN and data traffic is placed in the data VLAN. 1.1 (3 Points) Provide DHCP services for the HQ, BR1 and BR2 locations. You should use the CallManager Publisher as the DHCP Server for each sites voice VLAN. The CallManager Publisher is providing TFTP Services. Setup DHCP to only issue the last 10 IP Addresses of each subnet, the default gateway is the first available address in each Subnet. Set the lease time to 72 hours. PSTN Connectivity Use the DID ranges in table 2A for each location. At each site the Telephone Company is passing 10 digits across the T1 or E1. Table 2A DID Ranges Location Range HQ XXX BR XXX BR XXX Table 2B PSTN Circuit Provisioning Location Interface Type Channels Framing Linecoding Signalling HQ /1 T1 1-3 ESF B8ZS PRI NI BR1 Controller 0/1/0 T1 1-3 ESF B8ZS PRI NI BR2 Controller 0/1/0 E1 1-3 CRC4 HDB3 PRI NET5 2.0 (2 Points) Configure the first HQ 6608 Port as a T1 PRI. Use Table 2B for additional configuration information. 2.1 (2 Points) Configure BR1 to use a T1 PRI for PSTN connectivity. Use Table 2B for additional configuration information. 2.2 (2 Points) Configure BR2 to use an E1 PRI for PSTN connectivity. Use Table 2B for additional configuration information Network Learning, Inc.

15 For questions and support please visit: Lab 1 Dial Plan CallManager handles call processing at the HQ and BR1 sites; the BR2 router handles call processing at the BR2 site. 3.0 (1 Point) Configure a device pool for each site; remove the default device pool. 3.1 (4 Points) Configure all phones at the HQ and BR1 sites so that they have dial tone and assign directory numbers to line 1 of each phone as detailed in Table 1C. The phones should use the CallManager Subscriber for primary call processing and the Publisher as backup. 3.2 (2 Points) Configure BR2 Phone 1 to look like the diagram below. This phone should be configured to allow simultaneous voice streams; one call on hold and an outbound call. The phone should be configured to deliver calling party number and internal calling party name; use trivial names such as BR2 Phone 1. HH:MM MM/DD/YY Branch 2 phone options Redial New Call CFwdAll More 3.3 (2 Points) Configure the BR2 phone 2 to look like the diagram below. This phone should be configured to allow 2 simultaneous voice streams; one call on hold and an outbound call. The phone should be configured to deliver calling party number and internal calling party name; use trivial names such as BR2 Phone 2. HH:MM MM/DD/YY Branch 2 phone options Redial New Call CFwdAll More 3.4 (1 Point) Configure the Call Park Feature for the phones at the BR1 site using the number range 5010 through 5019; ensure that Call Park works if the phones are registered to either CallManager. 3.5 (1 Point) Configure Call Pickup for the phones at the BR2 Site Network Learning, Inc. 15

16 Lab (1 Point) Disable call waiting on the HQ Phones. For questions and support please visit: (1 Point) Configure CallManager so that when a call is placed to x7700 the call will first ring HQ Phone 1, then ring HQ Phone 2 and finally ring BR1 Phone 1. Gateways and Gatekeeper 4.0 (2 Points) Configure the BR1 T1 using MGCP, be sure that all MGCP packets are sourced from the loopback interface. 4.1 (2 Points) Configure the BR2 E1 using H323, be sure that all H323 packets are sourced from the loopback interface. Class of Service 5.0 (3 Points) Configure Classes of Service in CallManager based on Table 5A. Table 5A Class of Service HQ Phone 1 HQ Phone 2 HQ Analog Phone BR1 Phone 1 BR1 Phone 2 BR1 ATA Emergency Allowed Allowed Allowed Allowed Allowed Allowed Internal Allowed Allowed Allowed Allowed Allowed Allowed Local Allowed Allowed Blocked Allowed Allowed Blocked Long Distance Allowed Allowed Blocked Blocked Allowed Blocked International Allowed Blocked Blocked Blocked Allowed Blocked 5.1 (3 Points) Configure Classes of Service on the BR2 router according to Table 5B. Table 5B Class of Service BR2 Phone 1 BR2 Phone 2 Emergency Allowed Allowed Internal Allowed Allowed Local Allowed Allowed Long Distance Allowed Allowed International Allowed Allowed Network Learning, Inc.

17 For questions and support please visit: Lab 1 Call Routing Table 6A HQ Site Calling Patterns Call Type Pattern Emergency Local digits Long Distance digits International Country Code + Number Country Code + Number + # Inter-Site 4 digits Table 6B BR1 Site Calling Patterns Call Type Pattern Emergency Local digits Long Distance digits International Country Code + Number Country Code + Number + # Inter-Site 4 digits Table 6C BR2 Site Calling Patterns Call Type Pattern Emergency Local digits Long Distance digits Inter-Site 4 digits 6.0 (3 Points) Configure CallManager to route all calls from the HQ Phones out the HQ If the 6608 is not available, local and long distance calls should be routed out the BR1 T (3 Points) Configure CallManager to route all calls from the BR1 Phones out the BR1 T1. If the BR1 T1 is not available, local and long distance calls should be routed out the HQ (3 Points) Configure call routing at the BR2 site so that all calls route out the BR2 E Network Learning, Inc. 17

18 Lab 1 For questions and support please visit: (3 Points) Configure call routing so that calls can be made between all sites using 4 digit extensions across the WAN. If there is not enough bandwidth on the WAN to route the call, calls should automatically be rerouted to the PSTN. 6.4 (1 Point) Callers at the HQ and BR1 sites should not be able to place calls to numbers in area codes 900, 976 or 919. Media Resources 7.0 (1 Point) Configure the CallManager Subscriber to provide unicast Music on Hold to the HQ Phones. 7.1 (2 Points) Configure the CallManager Publisher to provide multicast Music on Hold to the BR1 Phones. 7.2 (1 Point) Configure the Intercom function between Phone 1 and Phone 2 at the BR2 Site; use extensions 1101 and (2 Points) Configure the next available 6608 port to provide conferencing services. The phones at the HQ site should only use the 6608 port for conferencing. 7.4 (2 Points) Configure the BR1 router to provide local conferencing for the BR1 Phones. The BR1 phones should use the 6608 conference bridge if the IOS conference bridge is unavailable. Call Admission Control 8.0 (2 Points) Calls within each site have no bandwidth restrictions and should use the G.711 codec. Calls across the WAN are bandwidth constrained and should be configured accordingly to use the G.729 codec. 8.1 (2 Points) CallManager should limit the BR1 site to one call across the WAN and the BR2 site to 2 calls over the WAN Network Learning, Inc.

19 For questions and support please visit: Lab 1 Unity 9.0 (4 Points) Integrate Unity with the CallManager cluster. You should configure four voic ports starting with Use a pilot of 7800 and set the MWI to use 7898 to indicate On and 7899 to indicate Off. 9.1 (2 Points) Configure a new subscriber template. Set the default voic password to 12345, automatically add the subscriber to the Sales Distribution List and disable Initial Enrollment. 9.2 (3 Points) Build voic boxes for the users in Table 9A, using the new subscriber template; do not build any voic boxes for any other users or phones. Configure the associated phones to access voic ; calls that ring unanswered should be forwarded to the voic system. Table 9A Unity Subscribers First Name Last Name Extension Homer Simpson 7001 Barney Gumble 7002 Lenny Leonard 5551 Carl Carleson (3 Points) Configure Unity Express on BR2 to provide voic for the users in Table 9B. The Pilot number should be Use 8000 for MWI On and 8001 for MWI Off. Table 9B Unity Express Subscribers First Name Last Name Extension Moe Sizlack 1001 Clancy Wiggum 1002 High Availability 10.0 (4 Points) The BR1 router should provide call processing in the event of a WAN outage for the BR1 Phones. Allow 10 phones and 20 lines to be active. Be sure that the Classes of Service are followed. Quality of Service 11.0 (3 Points) At the HQ and BR1 sites, assume that all phones have a PC connected to them inline. Configure the switchports to trust the IP Phone traffic but not the PC traffic Network Learning, Inc. 19

20 Lab 1 For questions and support please visit: (3 Points) Configure the WAN link between the BR1 and HQ site using Low Latency Queuing. You should reserve 33% of the bandwidth for Voice traffic and 5% for Call Control Traffic. IPCC Express The license file for IPCC Express is located on the CallManager Publisher Server in C:\License (8 Points) Integrate CallManager and IPCC Express to provide an ICD Queue for the BR1 Helpdesk. Configure line 2 on BR1 Phone 1 as x5511 and BR1 Phone 2 as 5512 to be used by the IP Phone Agents. Use the data in Table 12a and 12b. Table 12a User Accounts Username Pin Password ICD Extension jtapi enableme rm enableme user enableme 5511 user enableme 5512 Table 12b Route Point 3400 Ports CSQ Helpdesk 12.1 (1 Points) Configure the JTAPI and ICD subsystems to use the CallManager Subscriber primarily and the Publisher secondarily (2 Points) Configure the Helpdesk Queue to play the same Music on Hold as the BR1 Phones normally use Network Learning, Inc.

21 NLI s CCIE Voice Lab Workbook Vol 1 Lab Network Learning, Inc. 21

22 Lab 2 For questions and support please visit: Lab 2 Initial Configurations The base configuration files can be found at Load the base configurations on the HQ, BR1, BR2, and PSTN routers, as well as the Catalyst 3550 and 6503 switches. For this lab you should load the PSTN_2 configuration on the PSTN Router. Refer to Appendix A for information on Network Learning s Voice Racks, how to access the racks, how to clear the configurations on each device in the racks and troubleshooting information. Unless otherwise specified in the lab tasks, set all passwords to Cisco. Configure the VLANs and IP Addressing on the LAN and WAN for the HQ, BR1 and BR2 routers and switches as detailed in Tables 1A, 1B, and 1C. Ensure that all trunks between the routers and switches are configured using 802.1Q Table 1A IP Addressing Site Data VLAN Data Subnet Voice VLAN Voice Subnet WAN Address Loopback Address HQ / / / / /25 BR / / / /32 BR / / / /32 Table 1B Catalyst 6503 Switchports Port Device 3/1 HQ RTR FA0/1 3/2 VG248 FA0/0 3/3 HQ Phone 1 3/4 CallManager and Unity Servers 3/5 HQ Phone 2 Table 1C IP Phones Device Model Switchport DN HQ Phone HQ 6503 FA3/ HQ Phone HQ 6503 FA3/ HQ Analog Phone VG248 Phone HQ VG248 Port HQ Fax VG248 Phone HQ VG248 Port BR1 Phone BR1 RTR FA1/ BR1 Phone BR1 RTR FA1/ BR1 ATA ATA-186 BR1 RTR FA1/ BR2 Phone BR FA0/ BR2 Phone BR FA0/ Network Learning, Inc.

23 For questions and support please visit: Lab 2 Table 1D Servers Server IP Address CallManager Publisher CallManager Subscriber Unity IPCC Express Table 1E Passwords Server Username Password CallManager Administrator enableme VNC enableme Unity UnityAdmin enableme VNC enableme IPCC Express Administrator ciscocisco Lab Topology Diagram 2006 Network Learning, Inc. 23

24 Lab 2 For questions and support please visit: Network Setup 1.0 (4 points) Configure the HQ, BR1 and BR2 phones so that they voice traffic is placed in the voice VLAN and data traffic is placed in the data VLAN. 1.1 (1 Point) Configure the CallManager Publisher to provide DHCP services for the voice subnet at the HQ location. Setup DHCP to only issue the IP Addresses.11 through.22, the default gateway is the first available address. Set the lease time to 24 hours. 1.2 (1 Point) Configure the BR1 Router to provide DHCP for the voice subnet. Issue only IP Addresses.11 through.22, the default gateway is the first available address. Set the lease time to 3 days. 1.3 (1 Point) Configure the BR2 Router to provide DHCP for the voice subnets. Configure DHCP to issue all available IP Addresses except the first two and last two of the subnet. The default gateway is the first IP Address of the subnet. PSTN Connectivity Use the DID ranges in table 2A for each location. At each site the Telephone Company is passing 10 digits across the T1 or E1. Table 2A DID Ranges Location Range HQ XXX BR XXX BR XXX Table 2B PSTN Circuit Provisioning Location Interface Type Channels Framing Linecoding Signalling HQ /1 T1 1-3 ESF B8ZS PRI NI BR1 Controller 0/1/0 T1 1-3 ESF B8ZS PRI NI BR2 Controller 0/1/0 E1 1-3 CRC4 HDB3 PRI NET5 2.0 (2 Points) Configure the first HQ 6608 Port as a T1 PRI. Use Table 2B for additional configuration information. 2.1 (2 Points) Configure BR1 to use a T1 PRI for PSTN connectivity. Use Table 2B for additional configuration information Network Learning, Inc.

25 For questions and support please visit: Lab (2 Points) Configure BR2 to use an E1 PRI trunk to the PSTN. Use Table 2B for additional configuration information. Dial Plan CallManager handles call processing at the HQ and BR1 sites; the BR2 router handles call processing at the BR2 site. 3.0 (4 Points) Configure all phones at the HQ and BR1 sites so that they have dial tone and assign directory numbers to each phone as detailed in Table 1C. Phones should use the CallManager Subscriber for primary call processing and the Publisher as backup. 3.1 (2 Points) Configure the BR2 Phone 1 to look like the diagram below. Line 1 should be configured to allow 2 simultaneous voice streams; one call on hold and an outbound call. Line 2 should be configured so that call waiting is disabled. The phone should be configured to deliver calling party number and internal calling party name; use trivial names such as BR2 Phone 1. HH:MM MM/DD/YY BR2 Phone Phone options 1100 New Call Redial CFwdAll More 3.2 (2 Points) Configure the BR2 phone 2 to look like the diagram below. Line 1 should be configured to allow 2 simultaneous voice streams; one call to/from extension 1002 and one call to extension The phone should be configured to deliver calling party number and internal calling party name; use trivial names such as BR2 Phone 2. HH:MM MM/DD/YY BR2 Phone 2 Phone options Redial New Call CFwdAll More (2 Point) Disable call waiting on extension Network Learning, Inc. 25

26 Lab 2 For questions and support please visit: (3 Points) Configure CallManager so that when a call is placed to extension 7000, the HQ Phone 1, HQ Phone 2, BR1 Phone 1 and BR1 Phone 2, ring simultaneously on their primary line. If the call is unanswered, it should ring to voic box 7000 and receive a message about all sales people are busy. 3.5 (2 Points) Configure Call Pickup for the BR1 Phones. 3.6 (1 Points) Configure CallManager so that when someone at the HQ branch dials 0, the call is routed to x (1 Points) Configure the BR1 ATA so that when the handset is lifted, the phone automatically dials x7000. Gateways and Gatekeeper 4.0 (2 Points) Configure the BR1 T1 using MGCP, be sure that all MGCP packets are sourced from the Loopback interface. If the CallManager Subscriber becomes unavailable, the gateway should automatically failover to the CallManager Publisher. 4.1 (2 Points) Configure the BR2 E1 using H323, all H323 packets should be sourced from the voice subnet. 4.2 (4 Points) Configure the HQ Router as an H323 Gatekeeper. Register the CallManagers and the BR2 Gateway to the Gatekeeper. 4.4 (2 Points) Make it so that Port 2 on the BR1 ATA is disabled and will not attempt to register with the CallManager Network Learning, Inc.

27 For questions and support please visit: Lab 2 Class of Service 5.0 (3 Points) Configure Classes of Service in CallManager based on Table 5A Table 5A Classes of Service HQ HQ HQ Analog BR1 BR1 BR1 ATA Phone 1 Phone 2 Phone Phone 1 Phone 2 Emergency Allowed Allowed Allowed Allowed Allowed Blocked Internal Allowed Allowed Allowed Allowed Allowed Blocked Local Allowed Allowed Allowed Allowed Allowed Blocked Long Distance Blocked Allowed Allowed Allowed Allowed Blocked International Blocked Allowed Allowed Allowed Blocked Blocked 5.1 (3 Points) Configure Classes of Service on BR2 according to Table 5B. Table 5B Classes of Service BR2 Phone 1 BR2 Phone 2 Emergency Allowed Allowed Internal Allowed Allowed Local Allowed Allowed Long Distance Allowed Blocked International Blocked Blocked Call Routing Table 6A HQ Site Calling Patterns Call Type Pattern Emergency Local digits Long Distance digits International Country Code + Number Country Code + Number + # Inter-Site digits Table 6B BR1 Site Calling Patterns Call Type Pattern Emergency Local digits Long Distance digits International Country Code + Number Country Code + Number + # Inter-Site digits 2006 Network Learning, Inc. 27

28 Lab 2 Table 6C BR2 Site Calling Patterns Call Type Pattern Emergency Local digits International Country Code + Number Country Code + Number + # Inter-Site digits Table 6D Country Codes Country Code Country 1 United States 44 United Kingdom For questions and support please visit: (3 Points) Configure call routing at the HQ site and BR1 sites according to Table 6A and 6B; all calls should be routed out the local sites gateway. 6.1 (2 Points) Configure call routing at the BR2 site per table 6C. 6.2 (3 Points) Configure call routing so that calls can be made between all sites using 4 digit extensions across the WAN. Calls between sites should be routed to the Gatekeeper. 6.3 (2 Points) Configure CallManager so that when callers at the HQ site place long distance calls to the 704 area code, the calls are routed out the BR1 Gateway as a local call. 6.4 (2 Points) Callers at the BR1 site should not be able to place calls to area code 847, 849 or 732; only use a single route pattern to accomplish this. 6.5 (3 Points) Configure IPMA for BR1 Phone 1 and Phone 2; x5551 will be the manager. Media Resources 7.0 (2 Points) Perform the necessary steps to configure MOH for use on the HQ and BR1 phones. 7.1 (2 Points) Configure the BR1 Router to provide IOS Conferencing and Transcoding Network Learning, Inc.

29 For questions and support please visit: Lab (2 Points) Configure the next available 6608 port to provide conferencing. 7.3 (2 Points) Configure the next available 6608 port to provide transcoding at the HQ Site. 7.4 (4 Points) Configure the HQ and BR1 phones to use the local conferencing and transcoding resources primarily and the WAN resources as backup. Call Admission Control 8.0 (2 Points) Calls within each site have no bandwidth restrictions and should use the G.711 codec. Calls across the WAN are bandwidth constrained and should be configured to use the G.729 codec. 8.1 (1 Point) CallManager should limit BR1 to two calls across the WAN. 8.2 (1 Point) The Gatekeeper should be configured to permit three calls between sites. Unity 9.0 (4 Points) Integrate Unity with the CallManager. You should configure three voic ports starting with Use a pilot number of 7899 and set the MWI to use 7890 to indicate on and 7891 to indicate off. 9.1 (2 Points) Configure voic boxes for the users in Table 9A. Table 9A Unity Subscribers First Name Last Name Extension Homer Simpson 7001 Carl Carleson Network Learning, Inc. 29

30 Lab 2 For questions and support please visit: (4 Points) Configure integration between CME and CUE. Configure voic boxes for the users in Table 9B. Use 1119 for the Pilot number and 1199 to indicate MWI on and 1198 to indicate MWI Off. Table 9B Unity Express Subscribers First Name Last Name Extension Moe Sizlack 1001 Clancy Wiggum (3 Points) Configure Unity to provide an Auto Attendant for the HQ site. When calls to extension 7700 are routed to Unity the caller should hear a greeting, Welcome to Head Quarters, press 1 to leave a message or press 0 to be connected to the operator. Configure the appropriate options for the Auto Attendant in Unity, the operator is located at x7001. High Availability 10.0 (3 Points) The BR1 router should provide call processing in the event of a WAN outage for the BR1 Phones (3 Points) A user, Ned Flanders frequently travels between the HQ and BR1 sites. Configure Extension Mobility for Phone 2 at the HQ and BR1 sites. When Ned logs into the phone at the HQ, he should be assigned x7771; when he logs into the phone at the BR1 site, he should be assigned x5511. Quality of Service 11.0 (2 Points) Configure LLQ on the WAN interfaces between each of the sites. You should reserve 33% of the available bandwidth for the Voice traffic and 5% for the call signaling traffic; call signaling traffic may be marked as either cs3 or af31. Configure the QoS policy to reduce the RTP headers to 4 bytes (2 Points) Configure FRTS across the 128Kbps connection between the HQ and BR1 sites Network Learning, Inc.